A good phone with a bad company
Written: Aug 13 '02 (Updated Aug 13 '02)
|
Product Rating:
|
|
| Durability: |
 |
|
| Clarity: |
 |
|
| Portability: |
|
|
| Battery Life: |
|
|
|
Pros: Compact phone with basic essentials on display of front flip cover
Cons: Sprint customer service stinks
The Bottom Line: I would avoid Sprint customer service (The PCS is So clear), but if you can get the phone on another provider, go for it.
|
|
|
| humveelh's Full Review: Sprint TouchPoint 1100 |
Now I've been begging for a cellular phone, but I didnt want the monthly bill. So I did some looking around and came across this phone Touchpoint 1100 by sprint. It was a "precash" phone and you add money to an account as you go. Well I got this phone for graduation because of its amazing features, for a prepaid! 2-way calling, Web-browser, caller ID, and a huge capacity phonebook were a few of the many features on this phone. I couldnt believe it, this was too good to be true. The phone is built (I know I've dropped it enough :-)
It was too good to be true. I dont want to get off the subject, but I called Sprint customer service the day I got it (Friday) I was on hold for about 1/2 hr before I got someone on the line. She talked me through the activation. Toward the end there was a snag, it wasnt accepting the code from Sprint to start programming, Oh nuts. I tried again saturday with the same results. I even went to Radio Shack, but they only sell the phones, not fix them. So I ended up returning the phone and getting the same one. I get the new phone home, I call Sprint, only to find out that because they are updating their system and activation could not be done.
Grr. I dont anger easily but my blood was starting to boil. I left the phone alone sunday because there was nothing I could do. Monday I try calling and I got this real useless voice recording. So I've decided to take the problem to them. I get in my car and drive 1/2 hour to the nearest Sprint store. I wait in line and I told the lady what my problem was. She told me she couldnt help me and she directed me to a direct line to the Sprint customer service. well I talked to a service rep and she was nice and the phone activation seemed to go ok. I followed her instructions to a tee.
I got home and left my phone off for 2 hrs like she said. after the 2 hrs. I'm happy. I go to call and an operator says "this phone is not yet activated. "AHHH" I call the customer service again, listen to the machine 3 more times, wait 45 mins, talk to 3 different people. Followed their instructions. Left the phone off, went to work ,came back, and few, it finally worked, Monday night, at 10:00
Other than that...the service is clear, the phone it self is great, and the features are cool. I hope this wasnt too long, I just want to let you all know the trouble I went through. Maybe it was just me, but I have also heard from other people that Sprint's customer service stinks. Thank you
Recommended:
Yes
Amount Paid (US$): 129.96
|
|
|
|
Epinions.com ID:
humveelh
|
|
Reviews written: 6
Trusted by: 0 members
|
|
|
- Add to My Yahoo!: 
- Add to Google Homepage: 
© 1999-2009 Shopping.com, Inc.