The Worst of the Worst - Inefficiency Personified
Written: Aug 21 '02
|
Product Rating:
|
|
| Local Coverage: |
 |
|
| Plan Flexibility: |
 |
|
| Customer Service: |
 |
|
|
Pros: Decent monthly rate.
Cons: Inefficient, rude and uninformed customer service reps; 30 minute hold time; Dropped calls and static.
The Bottom Line: The worst "service-based" company I have ever been a customer of (banks, cable companies, home telephone service providers, internet providers, etc..). It has been a nightmare dealing with them.
|
|
|
| wherewithall's Full Review: Worldcom Mobile Phone Service in Newark |
I have nothing but complaints regarding WorldCom and would never go back to them (or recommend anyone to them). In the past 1.5 years, I have been:
(a) hung up on by 3 different representatives when disputing 2 completely incorrect bills;
(b) received a threatening letter that WorldCom would send my supposedly unpaid account matter to a collection agency the very next day after receiving my bill. To explain this point, this event occurred during a period when WorldCom's Billing Department was delayed in sending the billing statements but their Accounts Receivable/Collections Department was running on time - thus, to the Collections Dept., I was late on a payment even though I had not received the bill from the Billing Dept.- which explains why I received both letters within 24 hours of each other.
(c) cursed out by a representative when disputing the above matter regarding the 2 letters in the preceding point;
(d) was promised by a Supervisor but never received a letter of apology from WorldCom regarding the "cursing representative" mentioned in the preceding point;
(d) More recently, was called a liar by a representative because I didn't immediately complain about a 2 week problem of people unable to hear me when I made or received calls (The reason I didn't complain earlier was because I was moving to a new city and didn't have the luxury of waiting the customary 30-45 minutes necessary to get a telephone representative (and, after the wait, you still get an inefficient representative)
(e) In reference to the preceding point, I was promised compensation for the 2 week period by a supervisor only if I made no outgoing calls during the period (which they claim is currently unknown until the next billing statement)
The only reason I stayed with them as long as I did was because I was a student and couldn't afford a WorldCom cancellation fee or a "start-up" fee plus new phone with a new service provider.
I feel sorry for their stockholders who got the shaft on this company and I feel sorry for the economy that will have all the inefficient and rude customer service reps rejoin the workforce in other capacities once WorldCom goes out of business.
Recommended:
No
Amount Paid (US$): 49.99
|
|
|
|
Epinions.com ID:
wherewithall
|
|
Reviews written: 1
Trusted by: 0 members
|
|
|
- Add to My Yahoo!: 
- Add to Google Homepage: 
© 1999-2009 Shopping.com, Inc.