I have nothing but complaints regarding WorldCom and would never go back to them (or recommend anyone to them). In the past 1.5 years, I have been:

(a) hung up on by 3 different representatives when disputing 2 completely incorrect bills;

(b) received a threatening letter that WorldCom would send my supposedly unpaid account matter to a collection agency the very next day after receiving my bill. To explain this point, this event occurred during a period when WorldCom's Billing Department was delayed in sending the billing statements but their Accounts Receivable/Collections Department was running on time - thus, to the Collections Dept., I was late on a payment even though I had not received the bill from the Billing Dept.- which explains why I received both letters within 24 hours of each other.

(c) cursed out by a representative when disputing the above matter regarding the 2 letters in the preceding point;

(d) was promised by a Supervisor but never received a letter of apology from WorldCom regarding the "cursing representative" mentioned in the preceding point;

(d) More recently, was called a liar by a representative because I didn't immediately complain about a 2 week problem of people unable to hear me when I made or received calls (The reason I didn't complain earlier was because I was moving to a new city and didn't have the luxury of waiting the customary 30-45 minutes necessary to get a telephone representative (and, after the wait, you still get an inefficient representative)

(e) In reference to the preceding point, I was promised compensation for the 2 week period by a supervisor only if I made no outgoing calls during the period (which they claim is currently unknown until the next billing statement)

The only reason I stayed with them as long as I did was because I was a student and couldn't afford a WorldCom cancellation fee or a "start-up" fee plus new phone with a new service provider.

I feel sorry for their stockholders who got the shaft on this company and I feel sorry for the economy that will have all the inefficient and rude customer service reps rejoin the workforce in other capacities once WorldCom goes out of business.

Recommended: No

Amount Paid (US$): 49.99