Verizon Customer Service Stinks!
Written: Jan 30 '01 (Updated Jan 30 '01)
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Pros: Virtually no 'pros' to speak of. Unless you like being raped and abused.
Cons: Poorly trained customer service reps, frequent billing errors.
The Bottom Line: Unless you are a complete masochist, I wouldn't see any reason to deal with Verizon. They are rude, and stupid, and poorly trained,torturing you by leaving you on hold.
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| MommaBare's Full Review: General Reviews of Verizon Customer Service |
Oooch! Owch! Well, here I am again. Re-entry was a bit rough! I haven't written an epinion in so long, and all this change. Well, I have been motivated, because I threatened the customer service rep that I would write a scathing review of their practices, so here I am.
I have purchased three phones through Verizon. One for me, one for my ex-husband, and one for my daughter. I purchased these phones online, through Verizon.com, and of course, backwards company that they are, couldn't integrate all three phones on to one bill. That was a big feat! I was getting three separate bills. Why? I don't know. After much ado, I was able to get them all together.
Initially, my phone, was equipped with 500 peak minutes and unlimited weekend minutes. Of course this plan was, as they usually are, good for one year. However, I found that when I simply asked to have all the phones put on one bill, they deemed that as a "change in service" and took away my unlimited weekend minutes. Hmmm. Sounds fishy. yes.
How do they jusify this? They said, "Read your contract." Ummmm. Ok. After shrieking uncontrollably at this nonsense, Melvin, my customer service rep, transferred me to Shelly, the supervisor. However, in between transfers, I was put on hold. Many minutes passed, while listening to the same song on a loop, Shelly had no answers for me, as Shelly is a bit of a bird brain. She too, put me on hold, and then, eventually hung up on me.
I was on the phone for a total of 45 minutes. I called back. Again, I was put on hold. They did not care that I was the proud owner of three cellular phones with their company. This is the non-customer service you will get at Verizon. They simply don't care about you the person, nor do they care about you the customer. They don't care that I use Verizon as my home telephone carrier, nor do they care that I use Verizon as my DSL provider. Essentially I am into this freaking company for approximately $450 per month, and they treat me like I was the local hobo, begging a dime for a phone call.
Well, as I said, I called back, and I was again put on hold forever. I was steaming, blood was boiling, and after finally arguing my way around this nonsense, was given back to Shelly, the supervisor. Having wasted about 2 hours total on the phone, I decided to give them a taste of their own medicine.
Do you want to try it? It's rather rewarding. I started asking Shelly if she could explain, in detail, every aspect of my cellular phone bill. I asked her the most ridiculous questions regarding service, and my local calling area, etc. After wasting about 30 minutes if her time, I asked Shelly if I could ask her one last question. I asked her, "Shelly, how does it feel to have someone waste your 'valuable time'? Shelly promptly hung up on me. Hee hee.
I hate Shelly. I hate Verizon. Yes, the actual service is better than AT&T, any day of the week. but AT&T had much better customer service. And better rates. But, what can you do, it's like Verizon has you over a barrel. I hear that Sprint is better, and maybe so. Look into it before taking on Verizon. They are really hard to deal with.
Another time I called and asked a simple question, and was given such a runaround, that I thought my head would explode. Finally after about 35 minutes, I was told that my original, simple question, could be answered, just as simply as it was asked. However, the customer service rep was so poorly trained, that she didn't know the answer. I asked to speak to my friend Shelly the supervisor, and asked her who the heck trained these people? Shelly told me that the reps' training was 'none of my concern'. Imagine that.
Shelly is a rotten customer service supervisor, and I hope Shelly gets her butt fired. All the years I have worked in retail and customer service in regard to the positions I have held, have taught me to treat customers with the utmost importance. They are the basis for my job. I guess Shelly figures that she is a hot commodity.
I am forwarding a link of this review to Verizon. Maybe Shelly will read it, and change her lousy ways. Maybe Verizon will get the hint, since I haven't seen any favorable reviews of it's customer service, and shape up a bit.
~momma
Recommended:
No
Amount Paid (US$): 225 per mo.
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MommaBare
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Location: Hell
Reviews written: 72
Trusted by: 29 members
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Women are just better than men. That's all.
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