Holmes HAP-770 Ultra HEPA Air Purifier

Holmes HAP-770 Ultra HEPA Air Purifier

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Holmes Model HAP 240 filters faulty

Jan 31, 2001 (Updated Jan 31, 2001)
Review by  
Rated a Very Helpful Review
  • User Rating: Disappointing

  • Durability:
  • Ease of Use:
  • Effectiveness:

Pros:Holmes Model HAP 240 will only work if you get filters that fit

Cons:Holmes Model HAP 240's new filters do not fit the machine--will not filter air

The Bottom Line: The Holmes Model HAP 240 can only use expensive filters which may not fit. The faulty filters are too small, and the company refuses to acknowledge or correct the defect.


I recently purchased filter replacements for my Holmes Model HAP 240 air filter at Wal-Mart.
The filters were part number HAPF 30. These filters do not fit properly in this Holmes model, and therefore do not filter the air. The opening in the filter housing is 4 7/8 inches high, while the filter measures 4 5/8 inches
high. The air passes around the filter, rather than through it, creating a shrill whistling sound while
not filtering the air at all.

This filter replaces a previous model I have been purchasing for the last 3 years. That model had a cardboard frame and fit properly in the air cleaner. It cost about $6.00. The new filter has a rubber frame. It costs $16.00.

I made a series of contacts with Holmes in an attempt to resolve this issue. I was told the old filter is no longer being made. I was repeatedly told the new filter fits. I asked two separate representatives to please actually measure the units and the filter and call
me back, and I have received no return calls.

The new filters I purchased are defective. It is not clear whether these filters are from one or more defective batches, or all of these new style filters are defective.
They render the $80 air cleaner unusable. Moreover, for asthmatics or severe allergy sufferers, who may not realize the new, more expensive filters are doing nothing, they may constitute a health hazard.


Recommend this product? No


Amount Paid (US$): 80.00
Battery Life: N/A
Noise Level: Somewhat loud


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