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Opinion Summary
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Wedding registry online havoc!
by goofyclue | Oct 07 '02
We used pottery barn as one of our registry choices. Boy, did we get the run around after. They can not track on-line purchase from the retail stores and a lot of the items purchase on-line CANNOT be returned at the retail stores. In fact, the retail...Return to opinion
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POTTERY BARN,THE WORST CATALOG COMPANY! (Reply to this comment)
by threeofours
Recently had the displeasure of ordering an item from Pottery Barn in December of 2002. The item was back ordered, which we understood. The item was to be delivered two and a half months later. We were scheduled to go on a cruise and the delivery date was to be three days before we left. We called Pottery Barn to let them know that we were expecting the item before we left. They let us know THEN that the item would be delivered later than the original date and while were to be on our cruise. My husband told Pottery Barn that we would be away at that time and, without telling us, they CANCELED the item and put us on the back of the list for the same item to be delivered NOW IN THE END OF APRIL!!!! The only way we found this out is that they sent us a letter stating that the item would be delivered the end of April. In the mean time we are in receipt of a mirror that matches the bench. We called them to voice our dissatisfaction and they said with no emotion, "We're sorry that the item was canceled without your knowledge, but there is nothing we can do about it." This is not what I would call a company who values it's customers.
I would recommend that you steer clear of POTTERY BARN. They obviously don't try harder, they don't have to....
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Feb 05 '03
7:30 pm PST
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Hi (Reply to this comment)
by Suzer
I wanted to both welcome you to epinions, and also explain my rating. You provided good information on the wedding registry, but information on the entire website with this included would be of more benefit to consumers.
If you would like to edit, and include organization and selection at the site, navigation, shipping, customer service etc., please copy/paste the review link and email to me. I'd be happy to help if I can and reread/rerate if possible.
Suz
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Oct 07 '02
10:34 am PDT
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