DreamHost.com became NightMare.com for me
Written: Dec 03 '02
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Pros: Relatively inexpensive
Cons: Not good for e-commerce, uncaring attitude, inconsistent customer service
The Bottom Line: Stay away from DreamHost if you have anything to do with e-commerce.
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| jjolley's Full Review: Dreamhost |
DreamHost "offers" Miva shopping cart hosting, but they only have one person trained in Miva support, so if your store has a problem when that person is gone - good luck!
My store has been down for almost 3 weeks, and I am in the process of transferring to a new host. DreamHost customer service has been extremely slow, frequently choosing to file my service requests into one person or another's folder, rather than tell me anything. When I have heard back, I have been given varying promises of attention and a fix, but nothing has happened, and no one has bothered to tell me why.
Key to the whole problem is the apparent fact that DreamHost has not a clue of what e-commerce is all about. While other hosts might be in a full-blown panic if their e-commerce sites were down for a couple of hours, DreamHost is quite content to allow the situation to go on indefinitely. Very unprofessional in their approach.
I know of several other DreamHost Miva sites that are transferring, or have transfered, to new hosts. So, most likely in the near future they will be hosting very few Miva sites, and their competence in the area can be expected to fall even further.
Recommended:
No
Monthly fees (US$): $80
Platform used: Windows NT
Hosted on Secure Server: Yes
Main focus of Web site: Sales/E-commerce
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Epinions.com ID:
jjolley
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Reviews written: 7
Trusted by: 0 members
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