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Opinion Summary
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The Big, Black Hole of Crappy Service
by kristinafh | Dec 10 '02
I remember the first time that I walked into the brick and mortar version of Linens-n-Things. Jeez! I never knew that there were so many different appliances, towels, and home accessories. I thought that what I bought at Target was a...Return to opinion
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Comment (Reply to this comment)
by jbrick123
Thanks for the comments, I was thinking of ordering online since everytime I go into the store they have been out of the curtains I want, I need 5 more pieces. They only seem to stock a few of each color in the store, never enough to do the whole room. I even had to return some since I could never get another set to complete my room.
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Jul 31 '03
5:00 am PDT
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Sounds awful! (Reply to this comment)
by tomohare
I'll steer clear of this one!
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Dec 14 '02
8:25 am PST
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Sheesh... (Reply to this comment)
by divad23
As a webmaster, I can understand your frustration. I have no patience for websites whose servers are down repeatedly (the top two offenders being Hotmail and Epinions circa early 2001), and when the server hosting one of my sites goes down, you'd better believe I get on the horn and get on someone's case about it!
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Dec 12 '02
8:12 am PST
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Yikes! (Reply to this comment)
by frazzledspice
I DID get a notice yesterday that my wedding gift to my daughter's friend and her fiance had been shipped. It sounds like you had much more trouble than I did.
I do hope their online store improves, because it is a neat place to shop.
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Dec 11 '02
11:35 am PST
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Ordering (Reply to this comment)
by Javelina
I had the "pleasure" of working at an LNT while desperately needing some part time work for extra cash.
Anyway, two things. I wasn't quite thrilled with the LNT company for a few reasons. But you should know that they can usually do what is called a Guest Fufillment for items that they normally carry but are out of. This means that a store associate orders the item (no matter how big) to have it shipped anywhere with no shipping charges. Goes FedEx Ground, 3-5 business days. It's almost failsafe! But of course it would have to be something they are out of.
As a worker, I wasn't thrilled with LNT company organization. And I went on the website pretty often to find something I saw in the store so that I could show a friend, and I wouldn't be able to find it. The key word searches were just not good enough, among other problems.
I should write a review on LNT, although my experiences are in-store (however, I might add I know quite a lot about LNT from an "insider" perspective!).
It's interesting for me to read these reviews on LNT! The store does have some neat items, so it's sad that the reviews are so mixed.
:)
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Dec 11 '02
7:34 am PST
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ouch... (Reply to this comment)
by bob_tomato
3 weeks of email unanswered? not even a courtesy auto-response to say "we got your mail, and we will get back to you soon"?
I'd say that LNT would be very distressed if they were to read this review, but apparently they don't read...
Good job!
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Dec 11 '02
5:04 am PST
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Aww Come On! (Reply to this comment)
by naphtalia
Tell us what you really think.
The good thing about bad products and services is that the reviews can be so good. Yours proves the point. Lousy on-line store, great review.
talia
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Dec 10 '02
9:07 pm PST
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I wrote this comment on .... (Reply to this comment)
by pluckyduck
... somebody else's review today, but I swear it isn't cut-n-paste. ;)
Either a retailer is ready for online or they aren't. I can't stand retailers who try to dabble. Get it right or get off the web, you know?
(Love the email experiment, BTW.)
Thanks for writing,
Andrea
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Dec 10 '02
7:06 pm PST
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