A Wonderful Holiday Shopping Experience With REI.com!
Written: Dec 29 '02 (Updated Dec 29 '02)
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I have known about the REI company for about as long as I can remember - my father, once an avid hiker and backpacker, received their catalog and would pour over it all the time. I knew that he trusted the company and had ordered from them many times. He has always felt that the products he buys from them are what they seem and that they really hold up.
This holiday my father put in a request for some unusual gift items - one being a pair of screw in ice shoes - the kind with screws on the bottom instead of triangle claws, and the kind that strap onto the bottom of an already existing boot. He wanted an easier way to continue to take walks with my mother in the New York winter without sliding around so much. I eagerly volunteered to be the one to get him these - I knew just where to go ... REI.com!
Sure enough, I found 3 pairs of the type of shoes he wanted just doing an easy search (I looked under Footwear then Snow and Ice Traction). I then sent my mom the link and pictures from the website. A day later she checked out the links herself, and emailed me back the product number of the ones he wanted. This time I was able to search by just typing in the product number, and the product came right up!
The day I ordered (Friday, 12/13), the website stated I had to order by that night in order to receive the product by Christmas. So I quickly placed a credit card order and gave them my personal information, as well as the mailing information to send to my dad in another state - easy as cake. The site moved like a breeze - not a lot of extra graphics or links to bog the ordering down.
When I went to pay, it stated that the product should be expected to be delivered on 12/24 - so I called my mom just in case, to be on the lookout for a package that may or may not come in time for the holiday. That night (12/13) I received my email confirmation from REI.com:
6006680026 1 49.00 49.00 Stabilicers Anti-Skid Soles - Unisex BLACK SMALL
Subtotal 49.00
Shipping 5.99
Total Charged 54.99
Just what I needed - just what he asked for!
Within 48 hours I received another email letting me know the product had left the warehouse and a tracking link. To our delight, my dad received the package by that Friday - only 5 days later - in plenty of time to get wrapped and placed under the tree!
The product was opened Christmas morning, arrived in excellent condition, and was just what he wanted - Thank You REI.com!
I was very pleased to be able to easily find and purchase a product I myself was not all that familiar with - and to easily search for a product when I didn't know the exact name at first. To do all of this in such a timely manner just makes me love REI.com all the more. I really appreciate how they really worked quickly this holiday season to help me send a gift that was very much wanted, very much appreciated, and very well received. I'd recommend using REI.com time and time again for all your backpacking and hiking needs.
REI.com shopping categories:
Camp/Hike
Climb
Cycling
Paddling
Alpine Skiing
Snowboard
Nordic/Snowshoe
Cross Training
Fly Fishing
Travel
Time, Tools & Optics
Footwear
Men's Clothing
Women's Clothing
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REI Gear
Books/Maps
Car Racks
Gifts
Gift Certificates
On Sale
REI.com currently also is a Upromise Member.
Recommended:
Yes
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