I wish I hadn't bought it
Written: Jan 07 '03
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Pros: When it works, it's great. 2 lines in from satellite, records multiple shows at once.
Cons: Internal modem breaks down easily and unpredictably, customer service from Tivo and Sony is awful.
The Bottom Line: Great concept, but plagued by shoddy workmanship and terrible customer service from Tivo and (especially) Sony.
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| vaughn23's Full Review: Sony SAT-T60 DIRECTV Receiver with TiVo Service |
Tivo and Sony have some of the worst customer service it has ever been my displeasure to receive, and I discovered it with this product.
This unit has an incredibly sensitive modem which breaks easily, and your Tivo service eventually stops working if the unit can't call in to the Tivo servers.
You may not notice that calls aren't working until an error message appears, 10-15 days after the first unsuccessful call. If you happen to be beyond the warranty when this happens you have no recourse but to pay for repairs.
After a month and a half of tech support calls, half-solutions, and hours of hold time while being referred back and forth between Tivo, Sony and DirecTV, I was lucky enough to be (just barely) still under warranty. I still had to give up my DirecTV unit for two weeks while Sony worked on the modem (no replacement was offered). No TV reception in the living room - sorry kids.
SO if you buy this product, test the internal modem early on and regularly (particularly the daily calls to Tivo servers). If it's going to break, just hope that it breaks while still under warranty.
If you buy this product and you're lucky enough to get a working unit (you won't know right away - ours set up without a hitch then died days later), congratulations. If not, be prepared to spend *days* of your life on the phone (or days with the unit in the shop) to sort out this product's issues.
Recommended:
No
Amount Paid (US$): $275
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Epinions.com ID:
vaughn23
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Reviews written: 1
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