Rather use 2 cans and a string
Written: Jan 15 '03 (Updated Jan 15 '03)
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Pros: Nice logo
Cons: AT&T has the WORST customer service, Hidden Charges...watch out!,
Policy of deception
The Bottom Line: It's your money, do you really want to spend it saying "can you hear me now" to dead air, get overcharged, and then get abused by incompetent customer service?
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| agoodcustomer's Full Review: AT&T Mobile Phone Service in Hartford |
I signed up multiple phones with AT&T 3 years ago as they had the phone I needed due to a disability. It was very light and would fit into a shirt pocket due to the need for crutches. However, the only numbers available were long distance from my home. The salesman assured me that they were putting in cell towers within 3 months so I should sign for the service. He further claimed they were even putting one within 5 miles of where I live. He claimed my life would change as I was now...connected.
A few things happened. First, the towers never came as promised and I have incurred more long distance charges calling from my home to my cell phone. There really is nothing like paying twice for the same call. Pure masochism. Second, within Connecticut (nearly all over the state) I have spent most of my time asking "are you there?" and the now famous "can you hear me know?" due to staggeringly poor reception. In fact, the phone has no signal at all at my new CT office yet this is in a well populated area.
Third is the WORST customer service I have ever experienced. For example, one phone died in July 02. I called up to cancel the service. I was told "just go down and pick up a new one. There is a $50 credit on $50.00 phone" Great, I trekked 30 minutes to the nearest store only to be told "that special is only for new customers. However, if you sign up for a one year contract..." No thanks. I survived the $175.00 early termination fee already...or so I thought. I called and canceled the service. They did not record that call so kept billing me for months (of non usage) although they agree the last call I made was three months prior to them effecting cancellation. They now claim that I owe them an early termination fee. It seems that when I changed my rate plan a year ago, they took this as my signing up for another year and they are trying to get another early cancellation fee after nearly 4 years as a customer.
Their customer service department can't seem to get it right. They continued to make mistakes and have created a situation by not taking any corrective measures. In fact, due to their apathy and deceptive practices they have worsened this situation to the point where I am writing this post. I have heard "there is nothing I can do" through the entire customer service chain of command including outright refusal to refer me to someone who could help straighten out a situation with a good customer. I have not encountered one person with the authority who embraces the practice or even the concept of "customer service." The last comment was "it is in the computer. there is nothing we can do"
Ok, now it's over. I canceled my remaining business with them effective this evening. Good riddance. Perhaps they should focus on the customer and perhaps their stock price wouldn't be in the situation it is? Hey it is only money...right? But it is your money so spend it wisely with a company who can do the minimum to provide a service that works, not actively mislead the customer, and get the job done accurately al the while remembering that their name is likely not customer or service.
Recommended:
No
Amount Paid (US$): 745.00
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Epinions.com ID:
agoodcustomer
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Reviews written: 1
Trusted by: 0 members
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