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Opinion Summary
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Alienware Area51 - a great gaming PC
by craig100 | Jan 18 '03
Pros: Very FAST gaming computer
Latest hardware- very customizable
Looks cool- custom colors
24/7 tech support
Cons: Somewhat expensive
Technical glitch right out of the box
Cooling fans are somewhat noisy
Return to opinion
OVERALL RATING
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Comment |
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Date Written |
Re: Re: 4 Stars??? This reads like a negative review.... (Reply to this comment)
by erics10333
Hi Craig -
Yes, I will be posting a complete review of my Falcon NW Mach V system. So far my experience with the company has been fantastic.
A week ago, they called me to ask if I'd intended to omit a floppy drive as they had my PC on the bench and wanted to make sure this was the case. They also talked me out of much more expensive Corsair XMS-2700 RAM as in their experience it added nothing to the stability and speed of the systems.
In contrast, I still have my credit card bill to Alienware in dispute with my credit card company as they have not yet refunded my purchase. (They promised 24 hours, it's been like 2 weeks now.)
Thanks! Glad your PC is up and running and that you love it!
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Feb 11 '03
11:42 pm PST
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Re: 4 Stars??? This reads like a negative review.... (Reply to this comment)
by craig100
Hi- Just want to clarify my rating based on your comment. The 4 stars ranks my overall experience with this computer after having used it for about two weeks (mainly as a gaming PC). Aside from the initial issues I had, this computer has been running great and I've been really happy with it. I'm glad to hear you had an excellent Falcon NW experience as I had also considered them, but found them much pricier for an equivalent PC. Will you be posting a full review? I would like to read it to take it into consideration for my next PC purchase(in two to three years). Thanks!
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Feb 08 '03
7:23 am PST
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4 Stars??? This reads like a negative review.... (Reply to this comment)
by erics10333
Hi -
After spending $3500 and waiting a month for your computer, which supposedly went through a 200-point quality control process, you report:
- TWO tech problems that required you calling Alienware
- Noisy fans
- A problem you say was THEIR fault, yet they refused to correct it without charging YOU a 15% fee.
Part of the reason for the high cost of these machines is their support/service/quality control, and according to your report, it seems to have been lacking in a big way.
I went through some hassles with the company myself for the past 6 weeks, and I'm not at all surprised to read about the 15% fee and tech problems w/a 'tested' computer. Having a great experience now with Falcon NW...
E
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Feb 07 '03
10:31 am PST
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