Won't use Travelocity again
Written: Feb 11 '01 (Updated Feb 11 '01)
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The Bottom Line
Use them for doing comparison shopping; buy elsewhere.
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Travelocity.com is a decent way to compare prices, but, having used them twice for buying tickets, I won't use them again.
Shortly after my first (uneventful) purchase of a ticket, they e-mailed me an offer for a $25 rebate off my next ticket. I followed all of the rules in the e-mail, but, when I was finishing up purchasing the ticket, and didn't notice anything about the $25, I called customer service. I was assured that it was "in the computer." Needless to say, I didn't get my check for $25, and, despite 2 more phone calls to their customer service, I didn't get anything except a bunch of inconsistent stories. Some reps said the rebate was in the computer, others assured me that there was nothing in the computer. Could be either incompetence or lies -- in either case, I wouldn't deal with them again.
Eventually, I e-mailed their CEO, and got a reply from yet another customer service rep. This time I was told that they would send me a check within 8 weeks. Needless to say, that promise wasn't kept either.
Yes, their web-site is a useful tool for comparison shopping (although it's no better than its many competitors, like Expedia). But who wants to deal with a company that can't fix things when they go wrong?
Recommended:
No
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Epinions.com ID:
BarryGlu
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Reviews written: 7
Trusted by: 0 members
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