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Opinion Summary
Quicken loan experience was a disaster
by quickblah | Apr 25 '03
Pros: Telephone response within 24 hours
Cons: Almost everything else

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OVERALL RATING
Product Rating: 1.0



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Comments on Quicken loan experience was a disaster" (3 total)  
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Date Written
Some things never change (Reply to this comment)
by greenzel
Here we are, 6 years later and they are still offering poor service. Check out their BBB rating!

THIS BBB POSTING WAS RAN ON APRIL 2, 2009

Their main office in Livonia, MI has the following complaints against them on the BBB website:

10 regarding Advertising Issues
45 regarding Billing or Collection Issues
36 regarding Contract Disputes
42 regarding Customer Services Issues
9 regarding Delivery Issues
4 regarding Guarantee Or Warranty Issues
3 regarding Product Issues
226 regarding Refund Or Exchange Issues
100 regarding Selling Practices
214 regarding Service Issues
May 06 '09
6:13 am PDT

Brief, but invaluable info... (Reply to this comment)
by dennisfan
I realize that your review is extremely brief and reviewers here tend to prefer long-winded details, but I have to say that your review provided some invaluable information that any potential borrower would want to see.

I contacted Quicken a couple of weeks ago to inquire about a new mortgage loan. We are considering applying through them and your review, along with the others, are sending up smoke signals that we might not want to ignore. Thanks for sharing your experience.
Nov 24 '03
8:22 pm PST

This echoes what I have heard... (Reply to this comment)
by Joubert
...about the cookie-cutter method Intuit's partners use to grab that huge captive audience. Nice review.

George
May 07 '03
5:42 am PDT