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Better Business Bureau is little protection from hpshopping.com (Reply to this comment)
by eprm
I had a MAJOR issue of hpshopping.com not delivering not one, not two, but THREE orders. I posted a review of the experience earlier, suffice it to say that hpshopping.com has demonstrated amazingly bad business judgement in their treatment of my attempted purchase.
Like you, I always thought the BBB logo that hpshopping.com proudly displays on their home page indicated some level of protection against (what was done to me by them).
Alas, I found out all too late that the "Better Business Bureau protection" is basically your assurance that the vendor has agreed to write you back within a certain amount of time- no obligation to even address the complaint. In my case, I received a completely off-topic 2 sentence response from some executive at Hewlett Packard (the alleged "parent company"- but further research indicates that hpshopping.com may just be a licensee of Hewlett-Packard).
hpshopping.com apparently has the rights to sell hp's products to consumers. BUT- you aren't stuck with them if you ABSOLUTELY must purchase a Hewlett-Packard product! They have a Small Business division that is apparently run with much more integrity than hpshopping.com: 800-888-9909 or http://welcome.hp.com/country/us/en/solutions/smb.html. They might not have the BBB logo teasing you, but they may actually ship your order instead of leaving you high and dry for weeks without informing you.
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Mar 07 '04
12:37 am PST
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Great! (Reply to this comment)
by lorace
Connie, you have more courage than I have, but what a great endorsement for this site.
I hope you enjoy your new stuff. It sounds wonderful and that was a great deal.
Wonderful review,
Lorace
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May 04 '03
7:34 pm PDT
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