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General Reviews of Nextel Customer Service

General Reviews of Nextel Customer Service
Overall Rating: Product Rating: 1.0

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Nextel is horrible

Written: May 05 '03

Product Rating: Product Rating: 1.0
Local Coverage:  
Plan Flexibility:  
Customer Service:  
Pros: Service is 'Okay'

Cons: Customer Service

The Bottom Line: The worst customer service ever! Online help is non-existent, long hold times, bad information from rude reps. Save you time, money and sanity
mesteiger's Full Review: General Reviews of Nextel Customer Service
Nextel has worst customer service I have ever experienced!!! If you ask a question online, they make you call. Once you call, expect to be transferred several times and hold for 10-20 minutes or longer. If you are lucky enough to talk to someone, they give you bad information! Needless to say, I am stuck with my contract for an extra two months because of bad info given to me by a rep regarding "Standby" mode on my account.

The service is "okay" but very expensive for what you get. You will get a lot more bells & whistles with other services at no cost where Nextel will nickel & dime you...

Recommended:
Yes

Amount Paid (US$): 350
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mesteiger
Reviews written: 1
Trusted by: 0 members

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