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Don't believe it! (Reply to this comment)
by andy22111
After 3+ years as a loyal customer, this company (and Dutch Gardens - same company) has majorly messed up my orders, double-charged my credit card, offered an item in online catalog then replaced it with a different one after I ordered.
See below:
This Christmas, I ordered from Dutch Gardens for the first time. I attempted to order via the internet, but it seemed that the order didn’t complete and I never received an e-mail confirmation. When I called the next day to check on the order, the sales representative could not find an order in the system. He created a new one with a note that any other orders were to be cancelled. I never received the promised e-mail confirmation of this order or the confirmation of shipment I was promised on a subsequent call.
A couple of weeks later I received a shipment at my house (the wrong address, since this was a gift), and the gift recipient also received a shipment. I had been charged for both shipments, plus an additional $10.95 for a phantom order. When I called to inquire (several times), no one could find the erroneous charges in the system, so I faxed a copy of my credit card statement as proof. I was told to refuse shipment on the order to my house, and I eventually received a charge-back on my credit card. This was another major headache at a time of the year already filled with them.
Yesterday, I received an e-mail newsletter on the Gardeners holiday clearance sale and ordered some decorative items for our office secretary. I received my e-mail confirmation today, less than 24 hours after placing the order, and noticed that it shows different amounts of a product than the online catalog. I called the “customer service” number and immediately got a snippy response of “What do you mean?” when I told the rep I needed to ask a question about a product I ordered. She insisted that my invoice was correct, that the product is a single product and not the “Set of 6” listed in the catalog. When I offered to fax the page she acknowledged that the product description reads “Set of 6”, but that it was confusing. I asked her if Gardeners made any consideration for catalog errors like this. She responded, “We're not perfect.”
I told her I wanted to cancel the order and she responded “I can't, it's already been boxed up and put on a truck.” She suggested I refuse delivery, but I explained that was impossible since it is coming to a central mail room. She said she “would try to catch it before it went out” and asked if I wanted the other items re-shipped. I told her that I wanted the order cancelled completely.
Now I am corresponding with a rep who denies it was ever listed at the price, but doesn't want me to send her the copy of the page. Their only solution to problems is to offer a refund - no accommodation of errors or for the mess they put you through!
I also noticed this epinions review on Gardeners was written by a "Patti Aliventi". I don't know if its the same person, but the customer service rep writing to me is named Patti (same spelling). Did an employee write this review?
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Dec 27 '06
12:04 pm PST
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Re: Cool! (Reply to this comment)
by AliventiAsylum
Yup, I'll be buying more of those next year. I have 6-foot high tomato plants this year and my cukes aren't far behind :-)
Thanks for the comment!
Patti
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Jul 25 '04
5:45 am PDT
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Cool! (Reply to this comment)
by serc
This sounds great. We have planted our very first garden this year... I'll definitely be thinking about the tomato teepees for next year.
Great review!
-Sara R-C
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Jul 24 '04
2:10 pm PDT
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Re: Thorough, well-reasoned and interesting (Reply to this comment)
by AliventiAsylum
Aw, thank you :-)
Patti
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Feb 19 '04
3:53 am PST
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Re: Thorough, well-reasoned and interesting (Reply to this comment)
by AliventiAsylum
Aw, thank you :-)
Patti
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Feb 19 '04
3:53 am PST
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Re: Thorough, well-reasoned and interesting (Reply to this comment)
by AliventiAsylum
Aw, thank you :-)
Patti
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Feb 19 '04
3:53 am PST
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Re: Thorough, well-reasoned and interesting (Reply to this comment)
by AliventiAsylum
Aw, thank you :-)
Patti
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Feb 19 '04
3:53 am PST
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