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by CyndiA  - Top 50, May 04 '02
Pros: The plan sounded good.
Cons: I've been trying to get this worked out for 6 months now.
When I saw that AT&T was providing wireless service, I thought I would go with a familiar name. While I might buy store brand beans or try out a new shampoo at an upstart online company, I want my phone to work. I’ve used the regular AT&T phone long...
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by katopasna - Top 500, Mar 27 '02
Pros: Service is available in remote areas, Wide service area
Cons: Customer Service SUCKS
Where to begin….
The Good Part
I decided to get another cell phone at Christmas time because my Sprint phone doesn’t work at my mom’s house, which is located in the boondocks of Oregon. I went to the local AT&T...
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by salsero526 , Oct 20 '05
Pros: No problems as long as you don't have to deal with customer service.
Cons: The worst, most awful customer service in the history of American businesses.
I have seen BAD customer service in my time but AT&T customer service defies even description. I am working in Iraq and bought an AT&T Global PrePaid card to stay in touch with family and friends back home. I used it for the better part of a year with ...
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by lynus - Top 200, Nov 29 '01
Pros: Online access gives answers to current service, billing questions.
Cons: Hard to talk to someone about canceling service.
No more than two years ago I would of spoken nothing but high praises for AT&T Wireless Services. Let me explain in more detail:
It was August 1999 and I decided my "birthday present to myself" would be a cell phone. All of my...
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by wstaple , Jan 22 '05
Pros: Family plan pricing
Cons: Customer service is the worst; see 2/05 Consumer Reports
To Whom It May Concern: For several months, my wife and I had shopped wireless services. I’ve been a Sprint business customer for over three years, and I bought a Sprint phone and plan for my wife a little over two years ago. We were less than ...
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by mgscmwa , Jul 16 '03
Pros: Wonderful prices, time, and service
Cons: Varied pockets of roaming
AT&T Nationwide Cellular Service is a wonderful and useful plan. The service in my area has great co ...
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by j_a_n_e , May 04 '02
Pros: Plan rates and coverage area
Cons: Customer service is horrible
I have been a customer of AT&T Wireless for several years. My experience started around 1993. At that time I was a full time college student with a part time job, and an internship at a local radio station. Needless to say, I was constantly on the...
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by urbanpagan , May 14 '01
Pros: Fantastic coverage, flexible plans
Cons: At times, a little pricey
Over the past year and a half, I have been a retailer for AT&T Wireless Services. I can tell you, I am proud to sell it too. Mainly because I know that when my customers walk out, they will be in good hands. Also, because if they have any troubles at...
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by psufan0066 , Apr 15 '02
Pros: Pre-paid plan was good...
Cons: Policy changes that we were never notified of
I am I VERY VERY disappointed and aggravated customer. Get ready for this great story.
I have been a faithful paying customer for 1 1/2 years Every 3 months we would go to the att service center near my house and renew the minutes on...
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by margo_lane , Jan 06 '01
Pros: none
Cons: everything
I have no qualms about their wireless service. Of course, that being because there really aren't that many wireless service companies out here in Canada, much less Saskatoon, Saskatchewan where there really are only 2 choices. AT&T or our local...
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by smiles33 - Top 1000, Jan 19 '01
Pros: Competitive pricing, excellent coverage, on-line access
Cons: Contract required, limited account info (unable to check actual minutes used mid-cycle)
Having suffered through mediocre mobile service from Sprint PCS for two years, I recently decided that it was time to change service providers. Not only did I want excellent coverage (since Sprint's was notoriously spotty in the areas I frequent most),...
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by tyscat , Jan 18 '02
Pros: AT&T Customer Service actually looks out for its customers!
Cons: Sometimes you have to wait on hold a while to get a rep.
"Hello?"
"Hi Tyson, this is an AT&T Customer Service Representative... I've been looking over your calling record and think I can help save you a little money."
That is how the conversation started. 15 minutes later, I was off the...
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by joylisa , May 18 '01
Pros: Flexibility, price, value, selection, heart!
Cons: I haven't found any yet!
I have been using cellular phones for about 5 years now. I started with Cellular One, switched to Sprint PCS, next to Verizon and finally to AT&T. I'm never changing! Cellular One (now Cingular) and Sprint PCS have to be the worst companies in the...
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by farley_racing , Jan 27 '03
Pros: competitive temporary rates and plans, online bill summary & payments
Cons: delayed billing, misleading sales reps and poor inexperienced customer service staff
The reason I started with AT&T was because of the reasonable promotional plans they are always advertising and at the time there were not any other companies to choose from in my area.
I have had problems with AT&T from the first bill I received....
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by Chino0k , Jan 06 '01
Pros: Nationwide coverage, Good phone replacement service
Cons: More expensive than local plans if you don't need the coverage
Obviously, one wireless plan will not fit every person: but for me AT&T fits my needs quite well. Working for a nationwide construction company and traveling full time, my number one priority is coverage. This means coast to coast with no roaming...
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