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Mar 02 '09
Pros: Service AREA is good
Cons: EVERYTHING about customer service
Summary: I've been with AT&T for over 10 years, before they were Cingular and then back to AT&T. Never had any problems with customer service in the past. Now, however, it's a whole different story. When it was time for me to get another ... read more
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Jul 25 '08
Pros: NOTHING. Oh wait they haven't resorted to outsourcing their CS to India
Cons: Sucks Sucks Sucks...NEVER BUY FROM THIS BIG HUGE MAMMOTH OF A COMPANY.
Summary: For the largest telecom in the USA AT&T is horrible. If you like... 1. Waiting on the phone for a representative to fix a problem that AT&T caused for over AN HOUR. 2. Being transferred a million times and then getting disconnected just to start ALL ... read more
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Oct 23 '06
Pros: I don't know. I guess it worked when I had it.
Cons: Customer service is horrible. Absolutely horrible.
Summary: The office hours are ridiculous. Monday through Friday, 7-5pm? That’s when everyone goes to work! So, I have to purposefully wake up extra early and make time for this call. I was transferred five times, a sign that tells you they are so ... read more
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Oct 20 '05
Pros: No problems as long as you don't have to deal with customer service.
Cons: The worst, most awful customer service in the history of American businesses.
Summary: I have seen BAD customer service in my time but AT&T customer service defies even description. I am working in Iraq and bought an AT&T Global PrePaid card to stay in touch with family and friends back home. I used it for the better part of a year with ... read more
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Jan 22 '05
Pros: Family plan pricing
Cons: Customer service is the worst; see 2/05 Consumer Reports
Summary: To Whom It May Concern: For several months, my wife and I had shopped wireless services. I’ve been a Sprint business customer for over three years, and I bought a Sprint phone and plan for my wife a little over two years ago. We were less than ... read more
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Nov 15 '04
Pros: haven't found one since I started with them
Cons: They don't care.
Summary: Briefly - they suck so bad there is no word in the English language for them As I write this I am in the middle of a lengthy battle that began in September (August, really, that is when I asked for a service). My son is in college, I have 5 phones ... read more
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Apr 30 '04
Pros: Service is so bad, they make everyone else look good.
Cons: Zero respect for customers, eternal waits onhold, confused and incompetent staff - cannot list all.
Summary: AT&T gave me the most appalling customer service I've received from any company in the world. I had AT&T simply because they've always been my phone company and it was too much trouble to try anyone else. I had no problem with them until recently. I took ... read more
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Mar 18 '04
Pros: Coverage area
Cons: Everything else, mostly CUSTOMER SERVICE
Summary: We have been loyal customers for 12 years, before AT&T took over Cellular One, but no more!!! We have never had to contact customer service until last year. As long as they're taking your money and you have no problems, they're helpful. When you have a ... read more
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Feb 03 '04
Pros: out of all the cellular carriers available, AT&T is one of them
Cons: if anything goes wrong with billing, you'll pay h*ll to get it fixed
Summary: I dumped AT&T as my wireless carrier after a marathon of BS. I was a fourteen-year customer of CellularOne, which AT&T acquired in September '03. For five months, AT&T did nothing but screw me, and finally cost me a job interview. Long story short: ... read more
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Nov 10 '03
Pros: Prices?
Cons: EVERYTHING
Summary: I ordered a phone online on 11/4, with the response that "Your order will ship in 3-5 days". They hit my debit card 2x for $1 each time. I got an email from them on 11/8 stating: "Thank you for choosing AT&T Wireless as your wireless communication ... read more
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Oct 15 '03
Pros: Decent coverage.
Cons: Universally bad customer service.
Summary: I've had to deal with AT&T Customer Service for cellular, cable TV and broadband Internet. They are incredibly bad. They make their customers go to unreasonable lengths to fix even the simplest problems, where most companies would simply fix the problem o ... read more
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Aug 15 '03
Pros: nothing
Cons: rude staff, bad coverage (and getting worse in digital), bad coverage in GSM as well
Summary: I think the rudest people get promoted to be supervisors. I have never been treated so poorly over t ... read more
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Jul 21 '03
Pros: Plans seemed competetive
Cons: Serious Customer service "reeks"
Summary: When it comes to a "real problem" they will just resond with generic e-mails laced with "m-life this ... read more
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Jul 16 '03
Pros: Wonderful prices, time, and service
Cons: Varied pockets of roaming
Summary: AT&T Nationwide Cellular Service is a wonderful and useful plan. The service in my area has great co ... read more
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Jun 19 '03
Pros: Good coverage
Cons: Horrible customer service, they lie to you, lead you on....
Summary: My partner and I recently switched to Virgin Mobile, opting to save money by using a prepaid service ... read more
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