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Mar 02 '09
Pros: Service AREA is good
Cons: EVERYTHING about customer service
Summary: I've been with AT&T for over 10 years, before they were Cingular and then back to AT&T. Never had any problems with customer service in the past. Now, however, it's a whole different story. When it was time for me to get another ... read more
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Jul 25 '08
Pros: NOTHING. Oh wait they haven't resorted to outsourcing their CS to India
Cons: Sucks Sucks Sucks...NEVER BUY FROM THIS BIG HUGE MAMMOTH OF A COMPANY.
Summary: For the largest telecom in the USA AT&T is horrible. If you like... 1. Waiting on the phone for a representative to fix a problem that AT&T caused for over AN HOUR. 2. Being transferred a million times and then getting disconnected just to start ALL ... read more
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Oct 23 '06
Pros: I don't know. I guess it worked when I had it.
Cons: Customer service is horrible. Absolutely horrible.
Summary: The office hours are ridiculous. Monday through Friday, 7-5pm? That’s when everyone goes to work! So, I have to purposefully wake up extra early and make time for this call. I was transferred five times, a sign that tells you they are so ... read more
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Oct 20 '05
Pros: No problems as long as you don't have to deal with customer service.
Cons: The worst, most awful customer service in the history of American businesses.
Summary: I have seen BAD customer service in my time but AT&T customer service defies even description. I am working in Iraq and bought an AT&T Global PrePaid card to stay in touch with family and friends back home. I used it for the better part of a year with ... read more
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Jan 22 '05
Pros: Family plan pricing
Cons: Customer service is the worst; see 2/05 Consumer Reports
Summary: To Whom It May Concern: For several months, my wife and I had shopped wireless services. I’ve been a Sprint business customer for over three years, and I bought a Sprint phone and plan for my wife a little over two years ago. We were less than ... read more
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Nov 15 '04
Pros: haven't found one since I started with them
Cons: They don't care.
Summary: Briefly - they suck so bad there is no word in the English language for them As I write this I am in the middle of a lengthy battle that began in September (August, really, that is when I asked for a service). My son is in college, I have 5 phones ... read more
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Apr 30 '04
Pros: Service is so bad, they make everyone else look good.
Cons: Zero respect for customers, eternal waits onhold, confused and incompetent staff - cannot list all.
Summary: AT&T gave me the most appalling customer service I've received from any company in the world. I had AT&T simply because they've always been my phone company and it was too much trouble to try anyone else. I had no problem with them until recently. I took ... read more
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Mar 18 '04
Pros: Coverage area
Cons: Everything else, mostly CUSTOMER SERVICE
Summary: We have been loyal customers for 12 years, before AT&T took over Cellular One, but no more!!! We have never had to contact customer service until last year. As long as they're taking your money and you have no problems, they're helpful. When you have a ... read more
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Feb 03 '04
Pros: out of all the cellular carriers available, AT&T is one of them
Cons: if anything goes wrong with billing, you'll pay h*ll to get it fixed
Summary: I dumped AT&T as my wireless carrier after a marathon of BS. I was a fourteen-year customer of CellularOne, which AT&T acquired in September '03. For five months, AT&T did nothing but screw me, and finally cost me a job interview. Long story short: ... read more
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Nov 10 '03
Pros: Prices?
Cons: EVERYTHING
Summary: I ordered a phone online on 11/4, with the response that "Your order will ship in 3-5 days". They hit my debit card 2x for $1 each time. I got an email from them on 11/8 stating: "Thank you for choosing AT&T Wireless as your wireless communication ... read more
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Oct 15 '03
Pros: Decent coverage.
Cons: Universally bad customer service.
Summary: I've had to deal with AT&T Customer Service for cellular, cable TV and broadband Internet. They are incredibly bad. They make their customers go to unreasonable lengths to fix even the simplest problems, where most companies would simply fix the problem o ... read more
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Aug 15 '03
Pros: nothing
Cons: rude staff, bad coverage (and getting worse in digital), bad coverage in GSM as well
Summary: I think the rudest people get promoted to be supervisors. I have never been treated so poorly over t ... read more
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Jul 21 '03
Pros: Plans seemed competetive
Cons: Serious Customer service "reeks"
Summary: When it comes to a "real problem" they will just resond with generic e-mails laced with "m-life this ... read more
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Jul 16 '03
Pros: Wonderful prices, time, and service
Cons: Varied pockets of roaming
Summary: AT&T Nationwide Cellular Service is a wonderful and useful plan. The service in my area has great co ... read more
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Jun 19 '03
Pros: Good coverage
Cons: Horrible customer service, they lie to you, lead you on....
Summary: My partner and I recently switched to Virgin Mobile, opting to save money by using a prepaid service ... read more
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May 14 '03
Pros: Inexpensive
Cons: Terrible customer service
Summary: Last month, I finally decided to upgrade my phone and plan. I had been with AT&T Wireless (after several acquisitions) on a very simple plan and never had a problem.
When I went into the AT&T store, I explained that I was leaving for a ... read more
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May 12 '03
Pros: Nothing!
Cons: Horrible customer service. Awful coverage area. They lie to suck you in.
Summary: When signed up for my plan in October 2002, I made it very clear I needed my phone to work from the Corning NY area to the Southern NJ area. The rep assured me that my plan would work in these areas.
Well, guess what? As soon as I get within ... read more
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Mar 01 '03
Pros: AT&T stores
Cons: coverage / service
Summary: AT&T Wireless' service is horrible. I switched to the digital regional advantage plan in August, because I was going to be attending college. The service when I'm at college is horrible, despite the fact that they claim to have service up there. I am ... read more
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Feb 06 '03
Pros: Better than smoke signals
Cons: Retards in Florida doing Customer Service
Summary: People who like AT&T customer service probably won't write anything here. At any rate, I am actually on hold RIGHT NOW with AT&T trying to turn on my long distance which I ordered 1 month ago for the American Airlines miles. It still hasn't been turned ... read more
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Jan 27 '03
Pros: competitive temporary rates and plans, online bill summary & payments
Cons: delayed billing, misleading sales reps and poor inexperienced customer service staff
Summary: The reason I started with AT&T was because of the reasonable promotional plans they are always advertising and at the time there were not any other companies to choose from in my area.
I have had problems with AT&T from the first bill I received. ... read more
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Aug 21 '02
Pros: decent coverage area, comparably decent rates for this area
Cons: The worst customer service I have ever dealt with - ever! with any company! ever!
Summary: I consider myself an extremely patient person and I have never resorted to screaming and cussing at a customer service rep simply because I know that it's not usually that particular person's fault. I have, however, come so close with AT&T that it's ... read more
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Jul 13 '02
Pros: Are there any??
Cons: Poor customer service, bad reception everywhere, 45 day rollover, bad coverage.
Summary: I am in the 11th grade, and I wanted a cell phone to have to keep in touch with my friends, and for times of need. At first I looked at Verizon, but they charge you 35 dollars to re up every time you balance gets to 0. I did not want to worry about ... read more
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May 04 '02
Pros: The plan sounded good.
Cons: I've been trying to get this worked out for 6 months now.
Summary: When I saw that AT&T was providing wireless service, I thought I would go with a familiar name. While I might buy store brand beans or try out a new shampoo at an upstart online company, I want my phone to work. I’ve used the regular AT&T phone long ... read more
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May 04 '02
Pros: Plan rates and coverage area
Cons: Customer service is horrible
Summary: I have been a customer of AT&T Wireless for several years. My experience started around 1993. At that time I was a full time college student with a part time job, and an internship at a local radio station. Needless to say, I was constantly on the ... read more
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Apr 15 '02
Pros: Pre-paid plan was good...
Cons: Policy changes that we were never notified of
Summary: I am I VERY VERY disappointed and aggravated customer. Get ready for this great story.
I have been a faithful paying customer for 1 1/2 years Every 3 months we would go to the att service center near my house and renew the minutes on ... read more
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Mar 27 '02
Pros: Service is available in remote areas, Wide service area
Cons: Customer Service SUCKS
Summary: Where to begin….
The Good Part
I decided to get another cell phone at Christmas time because my Sprint phone doesn’t work at my mom’s house, which is located in the boondocks of Oregon. I went to the local AT&T ... read more
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Mar 24 '02
Pros: Not Much
Cons: Dont tell the truth, Fair to Poor Coverage, Poor Customer service. "LIARS"
Summary: They told us that their coverage was the best & most complete. They said that if they didn't have a cell to connect us that they would piggy-back off of their competitors, "BULL". We reported this they said that they would look into it.
We ... read more
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Feb 17 '02
Pros: The best customer service, good coverage, nice phones, Customer Advantage program
Cons: Bill plans are on the more expensive side.
Summary: I've been a customer of AT&T Wireless for a few years now and have always been delighted with their customer service. They are always polite, curteous, and knowledgeable. I have also been a customer with SprintPCS and Ameritech (now Cingular) and I can ... read more
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Jan 18 '02
Pros: AT&T Customer Service actually looks out for its customers!
Cons: Sometimes you have to wait on hold a while to get a rep.
Summary: "Hello?"
"Hi Tyson, this is an AT&T Customer Service Representative... I've been looking over your calling record and think I can help save you a little money."
That is how the conversation started. 15 minutes later, I was off the ... read more
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Nov 29 '01
Pros: Online access gives answers to current service, billing questions.
Cons: Hard to talk to someone about canceling service.
Summary: No more than two years ago I would of spoken nothing but high praises for AT&T Wireless Services. Let me explain in more detail:
It was August 1999 and I decided my "birthday present to myself" would be a cell phone. All of my ... read more
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Nov 10 '01
Pros: Price and coverage and clearness is unbeatable
Cons: Basically everything about customer service
Summary: The story starts from last years' after Christmas. We were looking for some prepaid service because of upcoming travel from NJ to Orlando. We went to AT&T's direct shop at Paramus NJ.(on Rt.4) The guy named Eric was nice AT THAT TIME. He basically ... read more
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Jul 19 '01
Pros: pretty good reception, no dropped calls, like Nokia style phone
Cons: poor customer service, mistakes on billing, breaches of contract
Summary: A little over a year ago, I decided it was time to purchase my first cellular phone. Being a young woman who drives alone a lot and at night, I figured it would be a good move for safety purposes and for convenience. I went to an AT+T customer service ... read more
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Jun 24 '01
Pros: Wireless service is reliable and clear
Cons: Horrible customer service
Summary: I have AT&T's Digital One Rate plan which is a great service if you travel quite a bit and do not want to worry about roaming and long distance charges. I rarely have any problem getting a signal on the phone, and the reception is very clear even while ... read more
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Jun 01 '01
Pros: I can't seem to think of any
Cons: Poor area coverage, poor reception, poor customer service, need I go on?
Summary: I bought a cell-phone for my husband for Christmas this year and chose the Ericson LX588 from AT&T. Little did I know that AT& T would be a nightmare for me.
i always had good results from AT&T long distance and other products so I didn't ... read more
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May 24 '01
Pros: Lot's of cheap minutes, unlimited time on wireless web
Cons: poor reception means extra minutes are needed. Wireless web almost useless, very limited sites.
Summary: ATT lures you in with the promise of great coverage, lot's of minutes, Unlimited Wireless Internet access, and low rates. They don't deliver. Ends up working just like the Sprint commercial's show, with static and dropped calls. You'll use the extra ... read more
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May 23 '01
Pros: Great coverage, Good prices and a wonderful regional calling plan and pocketnet
Cons: Pocket internet is addictive!!
Summary: I have been a AT&t customer for over 4 years.. and I love it well. The service has been super, and anytime I call they are helpful and polite ! But in my mind, there are two things that set them apart from the rest and that is a great regional service ... read more
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May 21 '01
Pros: Good coverage area, a great cell to cell family plan.
Cons: The customer service is HORRIBLE! Too many dropped calls.
Summary: When I signed up for AT&T wireless I thought I was getting a great deal. They have a good coverage area and a reasonable price per month. Their promotions are also pretty good for first time subscribers.
But, as i started needing customer service, ... read more
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May 21 '01
Pros: Good Range. Good Service
Cons: Better than the rest - if that is good.
Summary: I have used AT&T for about a year. They were really good at the store I bought it from. They were very helpful and pleasant. The service has been great. It has had a few problems being without a digital signal, but not very often. The plan I have is ... read more
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May 18 '01
Pros: Flexibility, price, value, selection, heart!
Cons: I haven't found any yet!
Summary: I have been using cellular phones for about 5 years now. I started with Cellular One, switched to Sprint PCS, next to Verizon and finally to AT&T. I'm never changing! Cellular One (now Cingular) and Sprint PCS have to be the worst companies in the ... read more
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May 14 '01
Pros: Fantastic coverage, flexible plans
Cons: At times, a little pricey
Summary: Over the past year and a half, I have been a retailer for AT&T Wireless Services. I can tell you, I am proud to sell it too. Mainly because I know that when my customers walk out, they will be in good hands. Also, because if they have any troubles at ... read more
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May 10 '01
Pros: It's coverage is second to none.
Cons: should include more minutes in its plans.
Summary: I've been a AT&T Wireless user for three years. I have no complaints with their service. Customer service has been courteous and informative. AT&T coverage can't be beat, My sister has Sprint PCS, and in the middle of her coverage area the phone would ... read more
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May 08 '01
Pros: easy to talk to
Cons: wont tell u much, wrong info
Summary: I know this pretty early but i ordered my phone about a week ago and i was told my phone my phone would be there tommrow, its a week later and i still dont have it, turns out that its on back order because i just called up and asked, how fair is that?!? ... read more
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May 08 '01
Pros: solid service, great customer support
Cons: not the cheapest
Summary: I was a Cellular One customer in the SF Bay area before they got bought by AT&T. Before that I was a Worldcom customer (then they got bought by MCI), and my first cell provider out here was PacBell.
PacBell was fine at first, then quickly ... read more
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Jan 19 '01
Pros: Competitive pricing, excellent coverage, on-line access
Cons: Contract required, limited account info (unable to check actual minutes used mid-cycle)
Summary: Having suffered through mediocre mobile service from Sprint PCS for two years, I recently decided that it was time to change service providers. Not only did I want excellent coverage (since Sprint's was notoriously spotty in the areas I frequent most), ... read more
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Jan 06 '01
Pros: Nationwide coverage, Good phone replacement service
Cons: More expensive than local plans if you don't need the coverage
Summary: Obviously, one wireless plan will not fit every person: but for me AT&T fits my needs quite well. Working for a nationwide construction company and traveling full time, my number one priority is coverage. This means coast to coast with no roaming ... read more
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Jan 06 '01
Pros: none
Cons: everything
Summary: I have no qualms about their wireless service. Of course, that being because there really aren't that many wireless service companies out here in Canada, much less Saskatoon, Saskatchewan where there really are only 2 choices. AT&T or our local ... read more
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Dec 13 '00
Pros: great service!
Cons: none
Summary: It must first be noted that I didn't so much as choose AT&T Wireless as I chose to leave Alltel. That said, once I left Alltel (and I haven't once regretted it), I looked up AT&T Wireless and have been very, very happy ever since.
... read more
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Aug 28 '10
Pros: Lots of local stores.
Cons: Obscure fine print contractsStrange RulesStupid return policy
Summary: I Bought a new Sony / Ericcson Flip phone for my wife. Two weeks later, the phone starting shutting off randomly. We returned to the AT&T store where they promptly replaced it with a new phone of the same model. Then, two weeks
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Feb 04 '10
Pros: None that I can speak of.
Cons: Too many to list.
Summary: They make you jump through way too many hoops just to speak with a live person. If I could see that stupid guy on their automated system I'd duct tape his mouth shut. The left hand does not know what the right hand is doing in this company. I've been
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Dec 24 '08
Pros: Used to be no less than excellent
Cons: Fails to provide accurate feature/svc informaltion
Cust svcis just awful.
Summary: I regret the day I ordered the triple bundle from AT&T. I expected the type of service I had come to respect. Was I ever surprised! 9 days later I am still trying to get what I ordered.I never received
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Apr 26 '08
Pros: NOTHING!absouletly nothing good about this company.
Cons: HORRIBLE customer service on this planet!
Summary: I had a problem with a new phone and called to have it replaced. I was told that I would get a refurbished phone at first. Then after talking to many many customer service agents was told that I would get a new phone. Called to see why it wasn't here yet
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Jan 31 '07
Pros: They put a phone number on their bill that gets answered quickly ...
Cons: There is no customer support or sign of human life at the other end...
Summary: I've dealt with many companies endless voice menu "support" lines but ATT's takes the cake. Seems after navigating many dead ends and trying creative key selections that you could actually get to a human....but apparently not. ATT has apparently
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Jan 11 '06
Pros: Local business service is cheap at a flat 20.00/month for 1500 minutes.
Cons: Cannot reach a real person. Only can get a computer.
Summary: I have found that it seems to be impossible to reach a live person for help in just canceling my long distance service, but keeping the local business service. Their live customer service is nonexistent. Do not sign up for their service if you can
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Aug 24 '05
Pros: There is not one positive thing I can say about my dealings with AT&T.
Cons: Customer Service, billing, repair requests, phone lines, you name it.
Summary: We recently switched our business lines to another carrier due to the fact of dealing with AT&T customer service was one of the worst experiences. It is a disgrace that a major corporation like AT&T and supposedly a leader in communication is one of the
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Mar 21 '05
Pros: Once had they act together.
Cons: Can't resolve problems. Unreachable.
Summary: After using AT&T Wireless for several years, we started to have calls drop, calls would loose audibility in one direction or the other. 'Can you hear me now?' became the majority of our calls. In trying to work out the problems, we tried to tell them
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Mar 05 '05
Pros: Ease of use
Cons: Bad billing practice
Summary: Ewallet is a service offered by ATT to help download pictures, screensavers,ringtones etc through other websites and pay through ATT. I had a big problem with the service in that, even if you cancel the ewallet service (through the website or through
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Nov 22 '04
Pros: Phone works.
Cons: Plan options are horrible. Terrible Customer Service. Long hold times. No real value. Frustrating.
Summary: If you are looking to switch to a new cellular provider avoid AT&T wireless at all costs. If you are a current AT&T customer and are considering renewing your contract, think again. I have been through a terrible 5 month ordeal that still has not been
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Nov 09 '04
Pros: The reception is good.
Cons: The $3000 bills and our phone getting cut off every month.
Summary: Overall the phone and reception was fine. My problem lies in the billing department and customer service representatives. I had a plan with AT&T for a few years and decided to add my family.... big mistake. They did not code my plan properly, so we had
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Aug 23 '04
Pros: Good adverstising
Cons: Service area bogus,no one returns calls and still waiting after eight weeks for refund check.
Summary: Signed up for nationwide service based on salewomans statement that AT&T had coverage where I lived. Paid $400.00 in cash for the phones and to begin service. When I got home, the phones would not connect. After spending hours with phone support, they
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Jun 23 '04
Pros: Service reps are nice.
Cons: Long waits on hold, lots of problems, slow resolutions.
Summary: AT&T Wireless is well-known for its poor customer service. I can vouch for it personally. I signed up online, and I had problems from the start. I couldn't log into the web site at all--the system wouldn't recognize my cell phone number even though it
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Feb 24 '04
Pros: non existence
Cons: most ineffective customer service
Summary: I ordered 2 phones on their web site. When they arrived, both stopped functioning properly within first hour of their use. AT&T were going to charge me $9.99 to send out replacement phones! If this is how they make their money $9.99 at a time, it will
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Feb 11 '04
Pros: NOTHING
Cons: EVERYTHING
Summary: I've been on the Shared Plan since June 2002. I've had to call pretty much every month to fix mis-billings. My plan keeps changing without notice. One month I have nationwide long distance, one month I don't. One month I'm getting my included mobile
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Feb 02 '04
Pros: Good Coverage
Cons: Awful Service
Summary: I just spent over an hour and a half on hold with AT&T Wireless merely to consolidate 4 AT&T Accounts into one so I can pay them with one check. Nope not on hold, this is talking to a representative. First she tells me one of my accounts is
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Jan 23 '04
Pros: none none none none
Cons: everything from the billing to the customer service
Summary: I have had att wireless for 8 months and have only been charged the correct amount twice. They have charged me roaming for calls that were made from my home and I was told on the phone that sometimes a tower that is not theirs may not pick up the call.
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Nov 19 '03
Pros: There are no pros dealing with AT&T Customer Service
Cons: They should call it Customer No-Service
Summary: Be aware that you will be charged for another billing cycle unless you just happen to cancel on the day before your next billing cycle begins. I tried to cancel our wireless account on 10/29/03 and was told that I would have to pay until 11/19/03 because
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Sep 20 '03
Pros: coverage area
Cons: incompentent. cannot resolve problems. indifference, screw the customer attitude. byzantine customer service
Summary: For the last 2 month have been unable to login to my eminutes wireless free2go web account. This feature is useless. Apparently it takes them months to reset a login. The customer call center is nice but useless, since everyone higher up can ignore them.
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