General Reviews of AT&T Customer Service

Pros: Price and coverage and clearness is unbeatable
Cons: Basically everything about customer service

The story starts from last years' after Christmas. We were looking for some prepaid service because of upcoming travel from NJ to Orlando. We went to AT&T's direct shop at Paramus NJ.(on Rt.4) The guy named Eric was nice AT THAT TIME. He basically...

Pros: pretty good reception, no dropped calls, like Nokia style phone
Cons: poor customer service, mistakes on billing, breaches of contract

A little over a year ago, I decided it was time to purchase my first cellular phone. Being a young woman who drives alone a lot and at night, I figured it would be a good move for safety purposes and for convenience. I went to an AT+T customer service...

Pros: Wireless service is reliable and clear
Cons: Horrible customer service

I have AT&T's Digital One Rate plan which is a great service if you travel quite a bit and do not want to worry about roaming and long distance charges. I rarely have any problem getting a signal on the phone, and the reception is very clear even while...

Pros: I can't seem to think of any
Cons: Poor area coverage, poor reception, poor customer service, need I go on?

I bought a cell-phone for my husband for Christmas this year and chose the Ericson LX588 from AT&T. Little did I know that AT& T would be a nightmare for me.

i always had good results from AT&T long distance and other products so I didn't...

Pros: Lot's of cheap minutes, unlimited time on wireless web
Cons: poor reception means extra minutes are needed. Wireless web almost useless, very limited sites.

ATT lures you in with the promise of great coverage, lot's of minutes, Unlimited Wireless Internet access, and low rates. They don't deliver. Ends up working just like the Sprint commercial's show, with static and dropped calls. You'll use the extra...

Pros: Great coverage, Good prices and a wonderful regional calling plan and pocketnet
Cons: Pocket internet is addictive!!

I have been a AT&t customer for over 4 years.. and I love it well. The service has been super, and anytime I call they are helpful and polite ! But in my mind, there are two things that set them apart from the rest and that is a great regional service...

Pros: Good coverage area, a great cell to cell family plan.
Cons: The customer service is HORRIBLE! Too many dropped calls.

When I signed up for AT&T wireless I thought I was getting a great deal. They have a good coverage area and a reasonable price per month. Their promotions are also pretty good for first time subscribers.
But, as i started needing customer service,...

Pros: Good Range. Good Service
Cons: Better than the rest - if that is good.

I have used AT&T for about a year. They were really good at the store I bought it from. They were very helpful and pleasant. The service has been great. It has had a few problems being without a digital signal, but not very often. The plan I have is...

Pros: Flexibility, price, value, selection, heart!
Cons: I haven't found any yet!

I have been using cellular phones for about 5 years now. I started with Cellular One, switched to Sprint PCS, next to Verizon and finally to AT&T. I'm never changing! Cellular One (now Cingular) and Sprint PCS have to be the worst companies in the...

Pros: Fantastic coverage, flexible plans
Cons: At times, a little pricey

Over the past year and a half, I have been a retailer for AT&T Wireless Services. I can tell you, I am proud to sell it too. Mainly because I know that when my customers walk out, they will be in good hands. Also, because if they have any troubles at...

Pros: It's coverage is second to none.
Cons: should include more minutes in its plans.

I've been a AT&T Wireless user for three years. I have no complaints with their service. Customer service has been courteous and informative. AT&T coverage can't be beat, My sister has Sprint PCS, and in the middle of her coverage area the phone would...

Pros: easy to talk to
Cons: wont tell u much, wrong info

I know this pretty early but i ordered my phone about a week ago and i was told my phone my phone would be there tommrow, its a week later and i still dont have it, turns out that its on back order because i just called up and asked, how fair is that?!?...

Pros: solid service, great customer support
Cons: not the cheapest

I was a Cellular One customer in the SF Bay area before they got bought by AT&T. Before that I was a Worldcom customer (then they got bought by MCI), and my first cell provider out here was PacBell.

PacBell was fine at first, then quickly...

Pros: Competitive pricing, excellent coverage, on-line access
Cons: Contract required, limited account info (unable to check actual minutes used mid-cycle)

Having suffered through mediocre mobile service from Sprint PCS for two years, I recently decided that it was time to change service providers. Not only did I want excellent coverage (since Sprint's was notoriously spotty in the areas I frequent most),...

Pros: Nationwide coverage, Good phone replacement service
Cons: More expensive than local plans if you don't need the coverage

Obviously, one wireless plan will not fit every person: but for me AT&T fits my needs quite well. Working for a nationwide construction company and traveling full time, my number one priority is coverage. This means coast to coast with no roaming...