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- Express Reviews
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Feb 24 '04
Pros: non existence
Cons: most ineffective customer service
Summary: I ordered 2 phones on their web site. When they arrived, both stopped functioning properly within first hour of their use. AT&T were going to charge me $9.99 to send out replacement phones! If this is how they make their money $9.99 at a time, it will
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Feb 11 '04
Pros: NOTHING
Cons: EVERYTHING
Summary: I've been on the Shared Plan since June 2002. I've had to call pretty much every month to fix mis-billings. My plan keeps changing without notice. One month I have nationwide long distance, one month I don't. One month I'm getting my included mobile
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Feb 02 '04
Pros: Good Coverage
Cons: Awful Service
Summary: I just spent over an hour and a half on hold with AT&T Wireless merely to consolidate 4 AT&T Accounts into one so I can pay them with one check. Nope not on hold, this is talking to a representative. First she tells me one of my accounts is
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Jan 23 '04
Pros: none none none none
Cons: everything from the billing to the customer service
Summary: I have had att wireless for 8 months and have only been charged the correct amount twice. They have charged me roaming for calls that were made from my home and I was told on the phone that sometimes a tower that is not theirs may not pick up the call.
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Nov 19 '03
Pros: There are no pros dealing with AT&T Customer Service
Cons: They should call it Customer No-Service
Summary: Be aware that you will be charged for another billing cycle unless you just happen to cancel on the day before your next billing cycle begins. I tried to cancel our wireless account on 10/29/03 and was told that I would have to pay until 11/19/03 because
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Sep 20 '03
Pros: coverage area
Cons: incompentent. cannot resolve problems. indifference, screw the customer attitude. byzantine customer service
Summary: For the last 2 month have been unable to login to my eminutes wireless free2go web account. This feature is useless. Apparently it takes them months to reset a login. The customer call center is nice but useless, since everyone higher up can ignore them.
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