General Reviews of AT&T Customer Service

Pros: Good Coverage
Cons: Awful Service

I just spent over an hour and a half on hold with AT&T Wireless merely to consolidate 4 AT&T Accounts into one so I can pay them with one check. Nope not on hold, this is talking to a representative. First she tells me one of my accounts is ineligible...then she tells me the names don't match so we have to be transferred to another department (there goes another 30 minutes of my life). I've been put on hold 40 times (yes I counted). Not nice hold with calming Muzak either, every five minutes she's back on the line...and I have to say Yes mam I'm still here, do you mind being put on hold (ahem! yes I mind!), thank you, you're welcome. It's insanity. If AT&T Wireless can't take care of something so basic as consolidating accounts you gotta wonder about the rest of their service. Run! Hide! Find another vendor.

http://gadgetguys.blogspot.com/

Pros: none none none none
Cons: everything from the billing to the customer service

I have had att wireless for 8 months and have only been charged the correct amount twice. They have charged me roaming for calls that were made from my home and I was told on the phone that sometimes a tower that is not theirs may not pick up the call. So I am just supposed to hope and pray that their tower picks up my call. I asked since I am bringing this to your attention will you quit they said flat out no. I then asked to speak to a supervisor and was told that this is not a supervisor issue and I say then what the HELL is. I urge all that read this to not sign up with att wireless unless you are willing to bend over a lot because you are in for a good screwing.

Pros: There are no pros dealing with AT&T Customer Service
Cons: They should call it Customer No-Service

Be aware that you will be charged for another billing cycle unless you just happen to cancel on the day before your next billing cycle begins. I tried to cancel our wireless account on 10/29/03 and was told that I would have to pay until 11/19/03 because they did not cancel in the middle of a billing cycle. They did this to us even though we had activated another plan with AT&T that was cheaper. So now we are stuck with two wireless bills. What a rip-off. Sally

Pros: coverage area
Cons: incompentent. cannot resolve problems. indifference, screw the customer attitude. byzantine customer service

For the last 2 month have been unable to login to my eminutes wireless free2go web account. This feature is useless. Apparently it takes them months to reset a login. The customer call center is nice but useless, since everyone higher up can ignore them. NO accountability for non-responsiveness. Spent more time on phone hearing explanations why it was not working than I have minutes.Including that I should add more money to unlock the account. It has been a month since they escalated the issue to the resolution department to make sure it got fixed that weekend.

Told by the customer call center manager that they could offer no help and only parrot what they are told. Avoid them because if the issue processing system cannot fix such a simple matter in a reasonable timeframe, any other problem including billing must also be a nightmare to deal with.