General Reviews of AT&T Customer Service

Pros: I can't seem to think of any
Cons: Poor area coverage, poor reception, poor customer service, need I go on?

I bought a cell-phone for my husband for Christmas this year and chose the Ericson LX588 from AT&T. Little did I know that AT& T would be a nightmare for me.

i always had good results from AT&T long distance and other products so I didn't...

Pros: solid service, great customer support
Cons: not the cheapest

I was a Cellular One customer in the SF Bay area before they got bought by AT&T. Before that I was a Worldcom customer (then they got bought by MCI), and my first cell provider out here was PacBell.

PacBell was fine at first, then quickly...

Pros: Nothing!
Cons: Horrible customer service. Awful coverage area. They lie to suck you in.

When signed up for my plan in October 2002, I made it very clear I needed my phone to work from the Corning NY area to the Southern NJ area. The rep assured me that my plan would work in these areas.

Well, guess what? As soon as I get within...

Pros: Service is so bad, they make everyone else look good.
Cons: Zero respect for customers, eternal waits onhold, confused and incompetent staff - cannot list all.

AT&T gave me the most appalling customer service I've received from any company in the world. I had AT&T simply because they've always been my phone company and it was too much trouble to try anyone else. I had no problem with them until recently. I took ...

Pros: great service!
Cons: none

It must first be noted that I didn't so much as choose AT&T Wireless as I chose to leave Alltel. That said, once I left Alltel (and I haven't once regretted it), I looked up AT&T Wireless and have been very, very happy ever since.

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Pros: decent coverage area, comparably decent rates for this area
Cons: The worst customer service I have ever dealt with - ever! with any company! ever!

I consider myself an extremely patient person and I have never resorted to screaming and cussing at a customer service rep simply because I know that it's not usually that particular person's fault. I have, however, come so close with AT&T that it's...

Pros: I don't know. I guess it worked when I had it.
Cons: Customer service is horrible. Absolutely horrible.

The office hours are ridiculous. Monday through Friday, 7-5pm? That’s when everyone goes to work! So, I have to purposefully wake up extra early and make time for this call. I was transferred five times, a sign that tells you they are so ...

Pros: Inexpensive
Cons: Terrible customer service

Last month, I finally decided to upgrade my phone and plan. I had been with AT&T Wireless (after several acquisitions) on a very simple plan and never had a problem.

When I went into the AT&T store, I explained that I was leaving for a...

Pros: Great coverage, Good prices and a wonderful regional calling plan and pocketnet
Cons: Pocket internet is addictive!!

I have been a AT&t customer for over 4 years.. and I love it well. The service has been super, and anytime I call they are helpful and polite ! But in my mind, there are two things that set them apart from the rest and that is a great regional service...

Pros: Prices?
Cons: EVERYTHING

I ordered a phone online on 11/4, with the response that "Your order will ship in 3-5 days". They hit my debit card 2x for $1 each time. I got an email from them on 11/8 stating: "Thank you for choosing AT&T Wireless as your wireless communication ...

Pros: pretty good reception, no dropped calls, like Nokia style phone
Cons: poor customer service, mistakes on billing, breaches of contract

A little over a year ago, I decided it was time to purchase my first cellular phone. Being a young woman who drives alone a lot and at night, I figured it would be a good move for safety purposes and for convenience. I went to an AT+T customer service...

Pros: Decent coverage.
Cons: Universally bad customer service.

I've had to deal with AT&T Customer Service for cellular, cable TV and broadband Internet. They are incredibly bad. They make their customers go to unreasonable lengths to fix even the simplest problems, where most companies would simply fix the problem o ...

Pros: Price and coverage and clearness is unbeatable
Cons: Basically everything about customer service

The story starts from last years' after Christmas. We were looking for some prepaid service because of upcoming travel from NJ to Orlando. We went to AT&T's direct shop at Paramus NJ.(on Rt.4) The guy named Eric was nice AT THAT TIME. He basically...

Pros: Wireless service is reliable and clear
Cons: Horrible customer service

I have AT&T's Digital One Rate plan which is a great service if you travel quite a bit and do not want to worry about roaming and long distance charges. I rarely have any problem getting a signal on the phone, and the reception is very clear even while...

Pros: The best customer service, good coverage, nice phones, Customer Advantage program
Cons: Bill plans are on the more expensive side.

I've been a customer of AT&T Wireless for a few years now and have always been delighted with their customer service. They are always polite, curteous, and knowledgeable. I have also been a customer with SprintPCS and Ameritech (now Cingular) and I can...