Highest Rated Review by the Community
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Nov 16 '00
Pros: Unbeatable customer service, good coverage, good price
Cons: Can't think of any offhand
Summary: Customer Friendly, that’s the best phrase I can come up with for AT&T Wireless in Los Angeles. I have been with the company for about a year and a half now and have nothing but praise for them. I shall detail my various experiences with them and how I ... read more
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Jun 14 '04
Pros: customer service hold music is jazz
Cons: long hold time, things never get done, spotty service, billing errors
Summary: Short version: I am very unhappy with AT&T Wireless, and regret my decision to re-up a contract with them. Long version: I have been with ATTWS since 2000, when my wife & I bought a Nokia 5160. It was great, service was great, coverage was ... read more
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Jun 11 '04
Pros: Um, flip phone is nice but has nothing to do with service.
Cons: Horrible customer sesrvice, billing dept must be on commission!
Summary: **Note: I'm in the Riverside area about an hour or so outside of L.A., but there wasn't a category for my service area** I’m not even sure I know where to begin, as they have done so many things that are just plain wrong! I’ve been an AT&T ... read more
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Jun 07 '04
Pros: Works all over the world
Cons: Signal is not very good in USA
Summary: I have been with ATT wireless for about a year now and I am satisfied and no more, I choose to stay because I travel very much to Asia and Europe and the phone has never left me out of reach. The phone I have now has three different systems and it works ... read more
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May 14 '04
Pros: Their name has only 3 letters. They have some good phones.
Cons: Everything else... customer service, coverage, lying & Cheating.
Summary: I couldn't be more unhappy with a wireless service. I signed up because my business partners were using it, and it seemed logical. Apart from the horrible, caustic, accusatory, and feeble customer service, here is where they screwed up: 1. They told ... read more
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May 07 '04
Pros: None
Cons: Bad connection, bad service, bad attitude.
Summary: January 2, 2003 and I got the bright idea to drop Cingular Wireless, who I was doing just fine with, and go with AT & T because they had free long distance. It turns out so did Cingular, but that's another story. I live in the East Valley, travel to ... read more
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Apr 20 '04
Pros: Reliable,experienced and feature friendly
Cons: The AT&T store
Summary: Call Reception and Quality: AT&T Wireless is then only wireless provider I have ever used. We currently have 3 active accounts with the service, 2 in one location and a relative who resides in a different location. Being that reception can vary ... read more
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Apr 05 '04
Pros: low cost basic plans, free phone with contract
Cons: unable to get signal, dropped calls, poor quality
Summary: I have had cell service with AT&T for 3 years now, and cant believe how poor the call quality, ease of getting a signal, and customer service has been. The only reason I stayed with them was because I didnt want to have to change my cell number, but ... read more
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Mar 09 '04
Pros: Cheapter rates. Attractive phone discounts.
Cons: Terrible customer care and service!
Summary: Avoid this vendor like the plaque, if you are looking for good cell phone service. (I learned the hard way!) I signed up with AT&T Wireless with a 1 year contract in order to get a deep discount on a rather expensive cell phone. Their plans were a ... read more
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Dec 26 '03
Pros: Many phone choices, helpful and friendly customer service representative
Cons: Poor Reception(GSM), long wait to speak with a C/S Repres., expensive
Summary: I had Pacific Bell from 2000 until 2002 (they became Cingular) and there's only one thing I can say about them: HORRIBLE. Constant dropped calls, horrible customer service, bad reception, system busy all the time (this means I could not call anyone after ... read more
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Dec 05 '03
Pros: not too many dropped calls, acceptable sound quality, fun phones
Cons: Horrible customer service--long wait times (30+ mins), rude, Mmode not worth the price
Summary: My experience with AT&T's customer service has been bad enough that I will probably change companies next summer when my contract is up for renewal. I've been with them for 5-7 years. It seems that its gotten bad just in the last couple years. I ... read more
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Nov 19 '03
Pros: None.
Cons: Dreadful customer service, poor reception, hidden charges.
Summary: This all began innocently enough, but don’t all nightmares? On October 29, 2003, just days after I moved to Los Angeles from New York, I called AT&T Wireless to change my cell phone plan and number to reflect my new home. Oddly enough, they’re systems ... read more
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Oct 07 '03
Pros: good reception in rural areas
Cons: spotted reception in cities, terrible calling plan
Summary: After using At&T for two years, I started feeling that AT&T uses many little tricks to sqeeze any penny it can out of customers. For example, the month of service activation may only last a few days, but users may have to pay full monthly fee. If the ... read more
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Sep 22 '03
Pros: Broader coverage nationwide (worse in So-Cal)
Cons: Charges if your phone uses other networks (common)
Poor Customer Service
More expensive
Summary: I have been with AT&T wireless (previously LA Cellular) for over 5 years now. Prior to my upgrade 1 year ago, call quality was average, coverage was above average and customer service was good. Last year I decided to upgrade to GSM and got a Sony-Er ... read more
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Aug 15 '03
Pros: When it works, the service is good
Cons: It hardly ever works where I live and work.....
Summary: Since getting ATT wireless in LA, there have been numerous "equipment failures". My entire neighbor ... read more
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Aug 14 '03
Pros: None
Cons: Service always drops or is garbled within seconds. Customer service lied to me.
Summary: Reception is terrible - will drop calls constantly within seconds. There is essentially no service ... read more
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