Highest Rated Review by the Community
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Jun 26 '02
Pros: Coverage, rates
Cons: 'Sound' quality
Summary: I've had sprint PCS service for ~ 4 years with interruptions and 3 months ago, they tried to force me out of my calling plan which got me upset, so I changed providers. My old sprint was month-to-month contract where you can cancel anytime and they even ... read more
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Dec 29 '04
Pros: 3 year customer
Cons: bad service in the at& t shops
Summary: Have been with AT&T for 3 years. After the Cingular merger my phone did not work for 2 days. I thought the phone went dead and went to AT&T dealer located at Kiely blvd in Santa Clara. The sales people started processing my order for new phone without ... read more
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Oct 09 '04
Pros: Affordable minutes, nice phones, call clarity is good.
Cons: Customer service is horrible (rude and useless), incoming calls fails.
Summary: Okay, I have had this service for about one month after years of service with Verizon. So far, the coverage and call clarity in the San Francisco bay area is pretty good. Not as good as Verizon, but better than I expected. The customer service ... read more
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Apr 04 '04
Pros: Nice phones.
Cons: Terrible customer service. Too many hidden charges that are not mentioned.
Summary: I recently signed up with AT&T not more than a month ago, and I already returned my phone and cancelled my plan!
The sales representative and customer service totally misinformed me on the phone plans, the activation charges, and the cell ... read more
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Feb 27 '04
Pros: Price and Quality are a good match.
Cons: May be on the phone for a while to speak to a person.
Summary: I have GSM. I use to have digital and everyone around me still does. First I must say. AT&T is the best coverage for your money. I have owned Cingular in the past (about a year ago). My Plan: I got a great deal that was perfect for me and they no ... read more
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Feb 26 '04
Pros: Nice logo on their buildings. Carry a nice Bluetooth phone.
Cons: Terrible coverage, zero customer service, Snotty staff, major technology glitches.
Summary: I have had ATT service for the past 8 months with their top of the line Sony Ericson T68i Bluetooth phone. I have generally gotten used to be unable to get service at least half the time, compared to my previous carrier, Verizon (who had other problems ... read more
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Feb 09 '04
Pros: None.
Cons: Terrible Reception, Terrible Customer Service, Overcharging Practices.
Summary: AT&T wireless sent me this bill which their customer care cannot decipher let alone a consumer! They overcharged me with services that I did not use and they could not explain why I was charged for the fees. I cancel my service due to a horrible ... read more
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Feb 03 '04
Pros: Out of all the cell carriers, AT&T is one of them
Cons: If there's a problem with billing, you'll pay h*ll to get it fixed
Summary: I dumped AT&T as my wireless carrier after a marathon of BS. I was a fourteen-year customer of CellularOne, which AT&T acquired in September '03. AT&T did nothing but screw me, and finally cost me a job interview. Long story short: o lousy signal ... read more
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Jan 22 '04
Pros: Nice phone
Cons: Customer Service, being charged for a different plan than the one I chose
Summary: I signed up online for an AT&T phone service with a free Nokia 6800 phone, which is a really nice one. As I rarely use the service and basically wanted it for emergencies, I wanted a simple, cheap service and selected the $19.99 plan. It has been 3 ... read more
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Jan 03 '04
Pros: Great Phones. Great coverage.
Cons: Great coverage but signal is blocked too easily.
Summary: ATT Wireless provides great rates and okay customer service. I have a family plan and we received m-mode for free for a month and the other feature which allows the customer to call in and they would come to the rescue for three months. After the first ... read more
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Nov 15 '03
Pros: Good phones.
Cons: Pathetic customer service--to die for (die of frustration, that is).
Summary: ATT has good phones, it is true, but the service in the North San Francisco Bay Area is terrible. The GSM system has poor coverage--so many areas have no service (even though the crummy map says they do) and there are lots of dropped calls. Many, many are ... read more
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Sep 04 '03
Pros: Nice phone, competitive plan pricing
Cons: Sound quality, echo, drop outs
Summary: Just picked up a Nokia 6200 phone along with new sign plan sign up. Trying out AT&T after 2 years w ... read more
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Aug 17 '03
Pros: NONE
Cons: THE WORST. DO NOT GET THIS SERVICE. You will be VERY SORRY if you do.
Summary: ATTWS - Cell service is AWFUL - dropped calls, static, circuits busy, hard to place calls. As the ... read more
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Jul 24 '03
Pros: Reasonably priced call plan
Cons: Very bad plan, worst reception in some area
Summary: I had a terrible experience with ATT WS and mLife cell phone. The converage is okay in my area, but ... read more
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Jun 19 '03
Pros: I can make a call. GSM service is clear.
Cons: They didnt give me a extra 100 minutes
Summary: I think At&t is the best service in the Bay Area. I have had the service for 1 year I am happy with ... read more
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Feb 25 '03
Pros: None
Cons: Dropped calls
Lost payments
Lousy customer service
Summary: AT &T Wireless should be avoided at all costs. My problems so far:
1. I was paying by EFT via their website. One month, something went wrong with my payment. Rather than contact me and let me know there was a problem, they cut off my service. ... read more
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