AT&T Mobile Phone Service in San Francisco/San Jose/Oakland

Pros: 3 year customer
Cons: bad service in the at& t shops

Have been with AT&T for 3 years. After the Cingular merger my phone did not work for 2 days. I thought the phone went dead and went to AT&T dealer located at Kiely blvd in Santa Clara. The sales people started processing my order for new phone without ...

Pros: Affordable minutes, nice phones, call clarity is good.
Cons: Customer service is horrible (rude and useless), incoming calls fails.

Okay, I have had this service for about one month after years of service with Verizon. So far, the coverage and call clarity in the San Francisco bay area is pretty good. Not as good as Verizon, but better than I expected. The customer service ...

Pros: Nice phones.
Cons: Terrible customer service. Too many hidden charges that are not mentioned.

I recently signed up with AT&T not more than a month ago, and I already returned my phone and cancelled my plan! The sales representative and customer service totally misinformed me on the phone plans, the activation charges, and the cell...

Pros: Price and Quality are a good match.
Cons: May be on the phone for a while to speak to a person.

I have GSM. I use to have digital and everyone around me still does. First I must say. AT&T is the best coverage for your money. I have owned Cingular in the past (about a year ago). My Plan: I got a great deal that was perfect for me and they no ...

Pros: Nice logo on their buildings. Carry a nice Bluetooth phone.
Cons: Terrible coverage, zero customer service, Snotty staff, major technology glitches.

I have had ATT service for the past 8 months with their top of the line Sony Ericson T68i Bluetooth phone. I have generally gotten used to be unable to get service at least half the time, compared to my previous carrier, Verizon (who had other problems ...

Pros: None.
Cons: Terrible Reception, Terrible Customer Service, Overcharging Practices.

AT&T wireless sent me this bill which their customer care cannot decipher let alone a consumer! They overcharged me with services that I did not use and they could not explain why I was charged for the fees. I cancel my service due to a horrible ...

Pros: Out of all the cell carriers, AT&T is one of them
Cons: If there's a problem with billing, you'll pay h*ll to get it fixed

I dumped AT&T as my wireless carrier after a marathon of BS. I was a fourteen-year customer of CellularOne, which AT&T acquired in September '03. AT&T did nothing but screw me, and finally cost me a job interview. Long story short: o lousy signal ...

Pros: Nice phone
Cons: Customer Service, being charged for a different plan than the one I chose

I signed up online for an AT&T phone service with a free Nokia 6800 phone, which is a really nice one. As I rarely use the service and basically wanted it for emergencies, I wanted a simple, cheap service and selected the $19.99 plan. It has been 3 ...

Pros: Great Phones. Great coverage.
Cons: Great coverage but signal is blocked too easily.

ATT Wireless provides great rates and okay customer service. I have a family plan and we received m-mode for free for a month and the other feature which allows the customer to call in and they would come to the rescue for three months. After the first ...

Pros: Good phones.
Cons: Pathetic customer service--to die for (die of frustration, that is).

ATT has good phones, it is true, but the service in the North San Francisco Bay Area is terrible. The GSM system has poor coverage--so many areas have no service (even though the crummy map says they do) and there are lots of dropped calls. Many, many are ...

Pros: Nice phone, competitive plan pricing
Cons: Sound quality, echo, drop outs

Just picked up a Nokia 6200 phone along with new sign plan sign up. Trying out AT&T after 2 years w ...

Pros: NONE
Cons: THE WORST. DO NOT GET THIS SERVICE. You will be VERY SORRY if you do.

ATTWS - Cell service is AWFUL - dropped calls, static, circuits busy, hard to place calls. As the ...

Pros: Reasonably priced call plan
Cons: Very bad plan, worst reception in some area

I had a terrible experience with ATT WS and mLife cell phone. The converage is okay in my area, but ...

Pros: I can make a call. GSM service is clear.
Cons: They didnt give me a extra 100 minutes

I think At&t is the best service in the Bay Area. I have had the service for 1 year I am happy with ...

Pros: None
Cons: Dropped calls Lost payments Lousy customer service

AT &T Wireless should be avoided at all costs. My problems so far:
1. I was paying by EFT via their website. One month, something went wrong with my payment. Rather than contact me and let me know there was a problem, they cut off my service....

Pros: Good Plan, Great Phone, Good Reception
Cons: Poor Voice Transmit Quality, Undefined Roaming Area

I live in the San Francisco Bay area and I have two separate AT&T wireless accounts. The phones we use are two different Nokia models about 6 months old. AT&T and these phones get the best reception of any service in the mountains where I live. One...

Pros: GSM network, reception, prices, phones
Cons: unable to txt around the world, no mobile-2-mobile w/ $30 GSM plan or less

WHY DID YOU CHOOSE THIS SERVICE?
I have been with Cingular for around 2 years. To be blunt, I had a horrible time with Cingular (check out my review on Cingular for more info). I chose AT&T because I knew several people who were with AT&T and they...

Pros: Good Reception, Complete Coverage on Domestic or even international, Relatively Cheap Plan Rate
Cons: Poor Customer Service, sometimes. Expensive over minutes

I have been using AT&T for over 4 years. Over all speaking, I am satisfied! They have good local coverage in Bay Area and if you travel like me on occasion, you will find AT&T pretty strong at national coverage and even international coverage. However,...

Pros: It's rare to find such good Customer Service anymore!
Cons: Plans are not always price-competitive with other providers.

I have had mobile service in the SF Bay Area for about 12 years now. My first plan was with Cellular One, who was consistently rated highest for service. They were bought by AT&T, which is my current service provider.

Although I was skeptical...

Pros: Better reception than Cingular in Marin
Cons: Worse reception than Verizon

My main reason to choose ATT was free phone offer, but I am regreting now... Reception is better than cingular but worse than verizon in CA94925...
Also, I have problem about security code...
I have tried to set up calling card option to Nokia...

Pros: None
Cons: Poor reception, poor equipment, excellent customer sadism

I have tried Cingular (GSM), Sprint (CDMA) and ATTWS (TDMA / GSM-GPRS). Sprint was my first provider back when there were no monthly contracts and free nationwide roaming and long distance at one flat price. I tried the other services and have gone...

Pros: Coverage, rates, customer service
Cons: none

First, I had Sprint and paid 200 dollars for a phone...after 6 mos. of EXTREMELY POOR COVERAGE...I switched to Cingular.

Cingular was decent, the plans and phones were cheap, I got a 30/month plan and a Nokia 8290 for 50 dollars. At first,...

Pros: Coverage, rates
Cons: 'Sound' quality

I've had sprint PCS service for ~ 4 years with interruptions and 3 months ago, they tried to force me out of my calling plan which got me upset, so I changed providers. My old sprint was month-to-month contract where you can cancel anytime and they even...

Pros: Coverage area
Cons: Signal strength, dead zones, Customer Service,

Update 112502 - AT&T service is getting worse. Large drop out areas in the Bay Area, on Hwy 80 to Tahoe, at my house. I have resorted to 4 cents a minute land line for long distance from home the cell is so bad. Other carriers are worse from what I...

Pros: Decent Price Great Reception
Cons: Terrible Customer Service Voicemail refuses to work Limited phone selection

After about 10 months out of my contract, I am dropping At&T and the associated billing and customer service nightmare that it has become.

But not all to this review is evil. First off, they have great reception everywhere, even in some truly...

Pros: Good coverage, excellent customer service. Good prices.
Cons: Cannot get the phone I want.

I have been with all the major carriers, and am shocked at the cons I read here at epinions regarding the poor customer service at ATT. I have been with ATT for over a year and have had several problems such as lost phone, phone in the pool, and a few...

Pros: Good coverage, the best "anytime" minute value, good phone prices
Cons: Really none

I've tried Sprint PCS (the worst), Verizon (pretty good, but coverage not as good as AT&T in some important areas for me), and AT&T. AT&T is by far the best. And, unlike a few months ago, their rate plans offer the most "anytime" minutes per dollar. I...

Pros: Nothing outstanding about AT&T Wireless.
Cons: Poor coverage and customer service.

I canceled my AT&T wireless service today after using it for a little over a year. I canceled because of what I perceive to be generally bad coverage. In particular, I had extremely bad reception in the areas where I use my phone the most. The phone...

Pros: Good coverage, competative plans
Cons: Signal can be weak in residental areals

After doing some research before getting my new/current cellular phone, I made some interesting discoveries. What I found was that MCI and AT&T cellular phone services are different entities. What happens is that MCI buys service from AT&T and sells it...

Pros: Coverage, earlier night rates, more services now included
Cons: Limited selection of phones, TDMA technology

I had been with CellularOne in the SF Bay Area for a number of years (first phone: Motorola 550 flip), and have been generally satisfied with the coverage and customer service. However, the service plans seemed to be somewhat pricey for what you got...

Pros: Good coverage, includes analog. Nokia 8260.
Cons: All wireless services stink. AT&T acquisition. Not PCS.

Short review...

AT&T's service is 800mhz TDMA. It is NO frills. There's no web browsing from your phone, SIM cards, IR ports, etc.. The good part is, it works in buildings, it works in big cities like New York, and it works out in the...

Pros: Excellent coverage, Tiny Nokia 8260
Cons: Expensive

Around Menlo Park and Palo Alto, Sprint and Cingular have spotty coverage at best. Verizon and AT&T are the only cellular providers who can boast of good reception around that area. Somehow Verizon's deals did not strike me as being that good. AT&T had...

Pros: afraid the others aren't better, so-so coverage in the SF bay area
Cons: terrible horrible customer service, get treated like a thief, $1000 (!) deposit for roaming

let's start out with the nice things about the calling plan:
+ phone. i got a nokia 6250 with it free. a nice phone. pretty, small, and good.
- phone: the 8800 would have been $400 extra (!). that's crazy.
+ coverage. is pretty decent,...

Pros: great reception; friendly and helpful customer service
Cons: stingy plans and phones, long wait to get to friendly customer service

I originally signed up with AT&T Wireless about 2 years ago. I didn't travel much and mainly called within the home area. The overall reception was good except for downstairs inside my house. Fortunately, this seemed to be a problem with the structure...

Pros: Nokia Phones - gotta love 'em.
Cons: Bait and switch. Overcharging. Lock-in contract with hidden costs. discriminate pricing. Typical telecommunications/monopolistic Illegality

When I signed in June 1999, I was promised I could select a plan and change to another of the offered plans at a later date (BAIT) - wrong - gotcha - two months later I realized I needed a bigger plan (how exactly do you explain to the girl friend not...

Pros: Good coverage
Cons: No credit for wrong numbers

In the early, analog days of cellular service selecting a carrier was easy, there were at most two carriers in an area and a single phone could access either network. In this age of digital cellular networks, selection of a cellular carrier is more...

Pros: Nice phone
Cons: Yahoo-Mobile Store - No Internet access, poor customer service, no rebate forms

I was surfing through Yahoo one day and I saw the banner ad for a free web-enabled Ericcson phone with service. I succumbed to the banner ad (probably the only person ever to do so) and purchased the phone and service.

The store is operated...

Pros: None
Cons: Several

I was perfectly happy with my Bell Atlantic arrangement and my husband went out and bought a new cell phone for me from Cellular one, and it is a 2 year contract! I went to Arizona on business and everyone else could use their phones and call home very...

Pros: Best value for your money
Cons: Cannot replenish card, have to purchase a new one

A couple of years ago my boss at the time gave me his old (Motorola) cell phone (with Cellular One service) and got himself a new one. When he gave me his phone there was still 8 months left on his 2-year contract. I used the phone for a little over a...

Pros: Good prices
Cons: Deceptive customer service

Having been stranded on the San Mateo Bridge without a cell phone a year ago, I decided it was time to bite the wireless bullet and get a cell phone. As my company has a relationship with Cellular One (a.k.a. "discounts"), and I wanted to be...

Pros: No roaming in California and free long distance
Cons: No Wireless Web service, additional features like voicemail area extra

To begin, two notes:
**The California 300 plan is now actually the California 400 plan – same price, 100 more minutes per month.
**Because of the Verizon-GTE merger, Cellular One in the Bay Area will eventually become AT&T (who currently...

Pros: Overall good service
Cons: High Cost

I have used Cellular One for over a year in the Bay area, and I thought it would be helpful to give a quick overview of areas where the coverage is bad.

I don't mean to be picky about Cellular One -- aside from cost, I am very happy with the...

Pros: clear, superior quality service
Cons: more expensive than competitors

I have tried Sprint, PacBell, and CellOne, and CellOne unquestionably has the best quality of service. I live on the first floor of a 4 floor apartment, and CellOne is the only one that I can actually get a consistant and reliable signal in my apartment....

Pros: great coverage, flexible plan, consistent signal
Cons: there are cheaper plans for the same number of minutes.

i chose this coverage because I use my mobile as the primary phone for business and I wanted a flexible convenient plan. Also, I had been using Sprint for a year and was really frustrated with the coverage. Cellular One has worked in places like...

Pros: They carry the Nokia 8260
Cons: Customer Service, Roaming Fees

I was trying to think of a category to put this in, hoping that there would be a CellularOne in general category, but there wasn't. I decided to pick a fairly generic plan and stick it here. If anyone has suggestions for it, I would love to hear...

Pros: None
Cons: Unsatisified with everything

In December, my dad signed up for a service through CellularOne. The sales representative told him they did not have the phone available (out of stock). The sales rep said he would contact my dad when the phone came in, and he would activate it when my...

Pros: Free phone
Cons: no customer loyalty, price

I signed up for Cell One’s plan. They gave me a free phone and asked me for a year commitment. Now because I was young and did not have a good credit reputation they asked me for a $500 deposit. I decided that was okay and paid it. I will give them...

Pros: good customer service
Cons: very poor reception

Hi everyone,
I chose cell one in feb 2000. I have not been please dwith their service.
customer service is great, no complaints. but as far as the service with my phone....forget about it.
ever since i got it, I got a 6160 and my...

Pros: cheap
Cons: battery

We have been a Cellular One customer for many years now. And recently we switched to the 1500 anytime minutes. I have two boys and a daughter-in-law who are all over town and I know with this service I can get in touch with them anytime anywhere. The...

Pros: Coverage and Online Billing
Cons: Bad integration of account and online billing

There are a few reasons to go with CellularONE as your service provider for mobile phone service. The two most important ones to me are

1) great coverage, and
2) online billing is easy!

I have friends with all sorts of other...

Pros: home area
Cons: poor customer service, no coop agreements if you move

Cellular one is one of these weird companies that is divided into regions and here is the twist-they do not have co-ops with many of their own companies. Case in point.

I had service with Cellular One-West and moved to the east coast. My plan...

Pros: the phone is Great all the options we wanted
Cons: the service will not go a mile down the road

My husband and I recently purchased 2 cellular phones from CellularOne, they are wonderful phones, have all the options that we wanted(and then some).
The problem we are having isnt with the actual phone itself but with the service we are getting....

Pros: Nice attractive deals...
Cons: Network problems? $4.99 Voicemail?

This plan is the all-around plan for most users because of the 125 peak minutes and the 1000 offpeak minutes.

The service is mediocre as I'm sure no service provider is perfect. I've had my share of dropped calls. (1 in 15?). The thing I like...

Pros: What PROS?
Cons: Price,Coverage

CellOne is anything but number one. Especially this plan. When you get this plan at first you are thinking you have the greatest plan and your set for Cellphone life but you should reconsider.Try a Bell Atlantic Plan or anything else.

This...

Pros: Dependable Service in - state
Cons: Rude, unhelpful employees, poor country-wide service

My fiancee had this plan from CellularOne and then decided to move to New York with me. The company told him that since CellularOne was a national company his plan would be good everywhere. When he moved to NY, he called the company to change his...

Pros: None
Cons: Very expensive, and poor service

This is a hard topic to find a place to write about, but will post it here.

I bought into Cellular One of Michigan almost two years ago. The reason being, that my wife was working the midnight shift and Michigan driving in the winter time is...

Pros: Great Coverage, Good phones, Free upgrade to 400 minutes!
Cons: One year contract required, Roaming charges outside CA

Moved to CellularOne about 4 months ago after suffering with Sprint PCS for a year. My one major issue with Sprint PCS was a lack of coverage area and dropped phone calls. CellularOne has been substantially better in both those areas and has been worth...

Pros: Great coverage, roaming
Cons: 12 month minimum, high roaming fees

I've been using Cellular One SF for more than four years. The prices get better about every six months. The current deal is a good one, especially for us working folks who don't get out much during the day. I can pretty much talk as much as I want...

Pros: Clear, nationwide coverage
Cons: Spotty inside buildings

I have been using this service with Cellular One for 6 months. If you are in the right spot, the service (which is digital) is fantastic and clear as a bell.

However, there is a problem that I have noticed with this service. At times when...

Pros: Lots of long distance minutes, good service, great reception
Cons: none

300 free minutes anywhere long distance a month! Can you believe it? Now I use my cell phone to make ALL my long distance calls. Even sometimes I just go sit in my car in the driveway and talk away!

This was the closest classification to my...

Pros: Cheap price, for alot of minutes.
Cons: Bad customer service, very bad service in south san francisco, daly city, anywhere near SFO

I first choosed Celluarone because it was cheap and they gave alot of minutes for a small price. But sometimes cheaper isnt better, after 1 month of having my phone i lost it. I called cell-one tell them i lost my phone, brang in a new phone to get...

Pros: Good price, definitly worth it
Cons: Be very careful. Keep everything on record

I got my cellphone plan from CellularOne about three years ago, because the price is a good deal. You really can't beat this package, it is good. Also, I had heard a lot about this package, and it got good recommendation. I needed a cellphone plan I...

Pros: great customer service, and good reception.
Cons: Cellular service is not free yet.

This plan has everything if you don't abuse your phone usage too much in the daytime. The customer service is curteous and personable. Yes, I did say something thing good about cellular customer service. They are willing to assist and very knowledgable...

Pros: great coverage area
Cons: doesn't have a 500/$50 plan similar to Sprint

I chose this service from the recommendation of numerous friends after moving to Silicon Valley 4 years ago. I looked at my other options but being that I'm down in Southern California quite often this plan worked out great. After 4 years I have to say...

Pros: sometimes the phone bill is lower or not
Cons: being on hold while waiting for service person

The plan that I have right now,is not bad at all, but the worse part of this is, they do not tell you completelyall of the rate plans and all of the extra phones that they have to have a deposit on the extra phones that you geton your account and also...

Pros: good customer service, flexible plans
Cons: reception quality can be very poor

As a student, and not a business man, I usually make local long distance calls around night time. Therefore, I needed an affordable plan that would give me free minutes in "off peak" time (from 7pm to 7am). I previously had GTE wireless...

Pros: clear service
Cons: more expensive

I have tried Sprint, PacBell, and CellOne, and CellOne unquestionably has the best quality of service. I live on the first floor of a 4 floor apartment, and CellOne is the only one that I can actually get a consistant and reliable signal in my...

Pros: Good reception in wide coverage area, inexpensive flat rate
Cons: Customer service, inconvenient "black holes"

This Cellular One deal is a good starter plan for the first-time cell-phone user (that's me). With 1,000 night (after 7 p.m. plus weekends) minutes, it essentially gives you unlimited off-peak usage. The 125 daytime minutes are usually enough. I figure...

Pros: great coverage
Cons: a little expensive

I have had a cell phone for, let's see, 8 years now. I have had many different service plans in that 8 years and the best plan I have ever had is my CellularOne plan here in the Bay Area.
Good points:
1. Great coverage - I can't say enough...

Pros: pretty cheap
Cons: don't break the contract

I chose Cellular One because it was in the Bay Area. It's pretty clear most of the time. I live in Fremont and I travel pretty far and I still get pretty clear calls.
I got the 125 anytime minutes because I won't be using that many minutes on peak....

Pros: NONE
Cons: Overcharge bills every month, horrible reception

Two years ago I decided to switch my cellular phone provider to CellularOne. It was the biggest mistake ever! The reception was always awful, and every bill I received from them I was horribly OVERCHARGED. When I decided to cancel my plan with them...

Pros: Service
Cons: Cost of replacing lost phones

Cellular One has consistently provided good service, especially compared to Sprint, which seems to be plagued by a higher frequency of dropped calls and general service outages. The only caveat is this: don't lose your phone. Sprint customers do not...

Pros: none
Cons: bad coverage, bad service

CellularOne has bad coverage and bad service. I have been a CellularOne customer for about four years, on the maximum plan. About six months ago, the CellularOne coverage started to degrade-- lots of dropped calls, and lots of times that I could never...

Pros: Free long distance, great customer service
Cons: 500 free minutes encourages me to be on the phone A LOT!

I spend a lot of time in the car commuting in traffic and it's great to have 500 anytime minutes that include long distance. I travel from San Jose to Sacramento and my home service area (408)is huge! I can go al the way to Dixon on my home system and...

Pros: Good quality at a reasonable price
Cons: Roaming and LD rates are expensive

About a year ago, I spent about a month researching cell phones and service plans. For anyone shopping around for both new phone and service, keep in mind that the cost of the phone is an increasingly small fraction of the total-cost-of-ownership. If you...

Pros: You can use it whenever
Cons: Not long enough (plan)

This plan ,the cellular one anytime plan 500 is a plan I bought about 1year and 6 months ago now and i love it.I think this plan is good because of its features it offers it offers unlimited calls up to 500 minutes a month and if you use that its only 25...

Pros: save money, lots of time, coverage
Cons: i am speech less

As a business executive, this CellularOne California 1000 Plan saved me alot of money because I use my phone daily. Their feature covers the whole bay area so you don't have to worry about getting out of range. You can also pay for additional options...

Pros: Service, Calling area, availability
Cons: Takes a long time to get through to Customer Service

I have had Cellular One for about 3 years now. I used to get crazy high phone bills but the company worked with me and I had my plan changed several times until I finally have a plan that I can work with. I mean my bill is the same every month, I do...

Pros: Lots of airtime, Excellent customer service
Cons: None yet

Out of the four cellular service providers I have tried (PacBell, Sprint, GTE, and Cellular One), I feel that Cell One is the best overall. They have great customer service, and although the signal isn't strong where I work, I doubt any of the other...

Pros: Coverage
Cons: Low Tech Customer Service; Long Distance

I have been an cellone customer for over 4 years now. The service is dependable and coverage is good. I have used many different calling plans from CaliforniaGold 1000 to California Anytime 500.

I recently purchased a SprintPCS cell phone/Plan...

Pros: Cheap, Convenient, Easy to use
Cons: Sometimes there is an echo

Right now I have a Cell One 125 any time minutes for only $29.95. What is so great about this plan is that you also get 1000 free minutes for off-peak times and weekends. Think about it. We spend most of our time during the day working. When we are not...

Pros: GREAT coverage, reasonable price, good customer service
Cons: A bit of a tricky contract

Reliable coverage and a reasonable price were the most important factors to me when looking for a cellular service provider, and after doing a considerable amount of research on several networks, I chose CellularOne. They haven't disappointed me, as...

Pros: cheaper than some
Cons: Stuck with bad service and coverage

I chose is service plan because price seemed reasonable.

However, it turned out to be one of the worst decisions I made. I should have listened to friends who warned me about the bad service and bad coverage of Cellular One.

Their...

Pros: good coverage
Cons: give CellularONE everything you own before they let you roam

CellularONE has great reviews in the Bay Area. Great coverage, dual-band access, reportedly good customer service, low-ish roaming and long-distance rates...what more could you ask for and reasonably expect to get?

I felt nickel-and-dimed by...

Pros: great service
Cons: horrible customer service

My family could not believe I waited so long to invest in a cellular. I was a tempted so many times, but with all the companies, it was hard to feel confident. After moving to another state for work, and leaving my family behind, I did some research to...

Pros: Cheap phone plan, many free accessories
Cons: Two separate phone bills every month

I owed an analog cell phone from GTE for about a year, I paid $300 for my phone plus $29.99 monthly to get 300 off peak and weekend min. free.(Free min. means you don't have to pay any addition money other than your monthly fee). Recently, I switched to...

Pros: Great bargain
Cons: Bad service, bad service, bad service

If I had a dime for every time I heard the response "uh.. Hello? I can't hear you. Click!" I would be one happy rich CellularOne chick. Unfortunately, I am not on the payroll with them but I do use my phone a lot for work- or attempt to use...

Pros: reliable, clear service, digital and analogue, good deals on phones, great customer service
Cons: none

I reviewed for months before I chose cellOne. CellOne has been reliable, clear, helpful and I have seen what happens to friends with some other companies (see last paragraph if you are in the south bay). I am very happy with the service and this plan...

Pros: Coverage, Service, Connection Quality
Cons: Customer service sometimes gets busy

I switched over to this plan from a more restrictive one in Aug99. For our usage, we have two phones, we have not exceeded our allowed minutes since the switch. The phone lines cost 29.99 a month plus tax. Period, well except if we call long...

Pros: N/A
Cons: N/A

I have been a Cellular Customer for 3 years now and generally like the service. I was on their Enable Link at the beginning for $9.95 a month. What this does is allow you a basic flat rate then reduced off / on peak rates...I believe this plan is only...

Pros: Great Local Service
Cons: Expensive Roaming Service

Cellular One is expensive if you travel in the U.S.
I must agree that their service quality is excellent, but they have no nation wide plan. So if you travel a lot, your bill can easily be $200-$400 per month.
I have the 1000 minute plan, and...

Pros: great service
Cons: really haven't found any yet

I have had Cellular One service for a while now and have been really happy with it. I originally bought my cell phone because I drive home from work late at night and I wanted the peace of mind of having it if I broke down. I have never had dropped...

Pros: Lots of minutes, affordable price
Cons: Hidden costs, customer service OK

I've owned a cell phone for over 3 years now and I've had several different plans, but I've found this one to be the best that Cell One has to offer. But is that saying much? It depends on how much you use your phone...

The nice thing about...

Pros: Great coverage, decent sound, reasonable price for the 300
Cons: 600 a tad expensive, roaming if you call FROM outside of California to anywhere else

Face it - cell phones have become ubiquitous. They aren't a symbol of yuppiness anymore so much as they are a measure of convenience. What people without cell phones may not realize is that it is the cell phone service plan that makes all the...

Pros: Great coverage (HWY 101, Silicon Valley, SF city & suburbs); no long distance fees.
Cons: HWY 280 Spotty Coverage

Like many newcomers to San Francisco, I was shocked and horrified to find that AT&T does not provide service in the Bay Area -- after a year of good experience with the AT&T Digital One Rate, my main goal was to find a plan that replicated the...

Pros: good tdma reception, not too many blind spots
Cons: lousy customer service erroneous charges long hold/wait reps don't document calls rated worst

I've had an AT&T phone for about six months. It's the basic GSM Motorola phone. I have had nothing but problems with AT&T for the past six months.
Customer service is non-existent. Hold times are very long and there is no continuity from customer service to techincal support to sales. You have to tell them the whole story from the beginning every time you call.
Most of the time they do not document your calls and you have to write letters (which don't get answered anyway).

Once they were supposed to credit my account for renewing with them for another year. They didn't. I had to call three times to get them to realize their error. And of course, they think you're wrong and they're right every time.

AT&T is OK as long as you don't have any problems. But beware as soon as you have a tiny little problem with them, good luck! Forget it! That's why they're rated the worst time and again for customer service.

Pros: The phone is a pretty color.
Cons: Customer Service Nightmare.

I am leaving AT&T wireless. I am paying the $150 cancellation fee. In the long run it will be cheaper, because they have overcharged me so many times.
After wading through their maze like phone system, I finally got through to customer disservice, which told me I was in the wrong department, told me to call a different number (which was the exact number I had called), said they would transfer me, then disconnected me.
When I calmed down enough to call again, and once I finally got through, their "customer care representatives" gave me the wrong information (lied to me) several times, which cost me even more money. Three representatives, supervisors and supervisors of supervisors, have told me they would call me back "within the hour, or by tomorrow at the latest." I have not received one call in five months. Each time I call in, their magical computer system has no record of my repeated requests.

Pros: still thinking .... the phone does work, if there is signal.
Cons: drop calls often, won't unlock phone,

Even though roaming on other networks (Cingular and T-Mobile) for GSM phones are now "free", you will be charged using "anytime" minutes even if you are calling other AT&T mobile callers. I purposely signed a 2-year contract to get unlimited mobile-to-mobile minutes, but I was charged "anytime" minutes while the phone automatically roamed to the Cingular network. To get around the problem would be to set the phone to "manual searching"; but the AT&T network for the GSM phones are rather spotty, so there are lots of dropped calls.

Another problem with AT&T is that they refuse to unlock the phone, meaning if I go to another country, I cannot purchase a local sim card to use the local system. Rather, I have to roam using AT&T's high rates. AT&T claims that they subsidize the phone, so they can put a lock onto to phone. But I believe the phone is my property because I signed a two-year contract, binding me to use their service. Why can't I unlock my own phone? Also, how come if the phone is broken, I have to pay to get it fixed?

Pros: Decent reception and friendly customer service.
Cons: Price eventually was beat by another provider.

I really can not complain too much about this service, but it was time to move on. I received good reception, in most areas except for one spot near 101 South, near De La Cruz. (I really don't have gripes about basement garages because loss of signal is understandable.)

My one and only complaint, is the ease of knowing how many minutes you have left. I must give props to ATT for adding this option to the on-line features of it's service. Maybe I was just spoiled by a "previous provider," that provided this information as a voice-mail option.

Pros: Great phones, excellent international coverage and options
Cons: Poor coverage. They employ robots in their customer service dept.

I switched to AT&T Wireless after poor service from Sprint. Almost as soon as I did, I regretted it. I live in Walnut Creek (near the Northgate area) and the amount of dropped calls was simply amazing.

AT&T said it was my phone and that I was to switch to their new GSM service my troubles would be over AND I'd get the way cool T68i phone for free! In fact, the service was worse

After another year of complaining about dropped calls (I received $216 worth of dropped call credits in 12 months and was told I would no longer receive them) I switched to Cingular.

Now I can make calls from home AND it's $20 a month cheaper.
Well worth the $175 fee to drop their service and switch my number over.

(BTW, if you ever need to switch your number from AT&T to another cellular service, get ready for some serious frustration.)

Pros: March 1st AT&T working on network. Will get better service eventually.
Cons: Months a way for better service.

I hate the reception I get with AT&T. I never have more than 1 bar. I went to the store to complain and apparently they are working on the problem. They told me that by March 1st of 2004 they will be switching to 800mhz which will be better. They said don't expect boom March 1st and it's up and going they will be working on sections at a time. So AT&T customers lets pray they get their crap together, if not I'm going to cingular. My parent's have it and they always have full reception!

Pros: their TDMA coverage is better than others, free phones and accssories
Cons: GSM coverage is a joke. website is slow. customer service reps are MEAN...

the GSM service is REALLY BAD.
Customer Service Reps are REALLY MEAN.
pricy calling plans.
TDMA is okay, not great, but okay.

Pros: Good Reception
Cons: Roaming is deceptive, but argue!

Don't get me wrong, coverage around the Bay is pretty good--generally 3 or 4 bars out of 4. However, watch for the roaming charges even though "AT&T" may be clearly displayed on the phone. Santa Cruz is the one place that particularly has this problem. The first time I was charged, I called 611 and they removed 20 bucks of roaming charges. The second time, when I was convinced I hadn't look closely enough at the phone before, I incurred more charges and was only able to talk my way out of half the charges.

I pay $35/month for 500 anytime, 250 mobile to mobile, and unlimited nights/weekends, National Network plan. My deal's pretty good because they offer student discounts around Stanford.