General Reviews of Alltel Customer Service

Pros: Cheap
Cons: Can't use when I want to, Can't get responses to mail, Can't change plans

My grandmother signed a 3 year contract with GTE in order to receive a free cell phone at her car dealership. We were cell phone illiterate at the time. She signed for the cheapest plans, thinking she would only use the phone for emergencies while...

Pros: It was cheap, at least it was supposed to be
Cons: Got screwed

This is just a warning, a warning about a problem that has occurred, and keeps occurring since I signed up with AllTel cell phone service.
The price was good enough- my wife and I both got phones and 300 minutes every month, all for about $68.00 a...

Pros: None that I can see. Their customer service is horrible. Avoid at all cost.
Cons: They REALLY don't care about the customer and I am generally a very optimistic person.

If you are considering signing a CONTRACT with Alltell for cellular "service", RUN, don't walk away. I can echo almost all negative reviews thus far. They fully expect the customer to honor their end of the SIGNED service agreement yet, when it comes ...

Pros: My Circle program and the family plan that they have
Cons: Slow customer service and a very bad network connection

I have had Alltel for 10 years and now I am having network problems with them. I can send text messages, but I cannot receive them. I called Alltel 5 days ago and they still have not fixed the problem. They said that this happened because I am on ...

Pros: None
Cons: Frightful customer service

Incredibly long wait times (30 mins), staff can't answer questions, no supervisor is available, when you ask for a supervisor you're simply dumped back into the wait queue. Twice they "lost" my payment when I already had the cleared check back. I had to f ...

Pros: They offer some good package deals
Cons: Your monthly bills are a total mystery

I guess we should have known better. We had Alltel service once before but switched. Then when we did away with cell phones for a while and found what we thought was the best deal with Alltel, we decided to give them another try. Our mistake.
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Pros: NONE
Cons: Not willing to work to meet customer needs; Unreasonable fees; Greedy; Poor support

My grandmother had an Alltel service plan and had to move from North Carolina to Alabama for health reasons. They don't have an Alltel store in her new town, nor can they offer her the same plan. Even so, they refuse to waive an "early ...

Pros: No better or worse than others on phone service
Cons: Deceptive (a nice way to say liars and cheats)

I regret that I must write a bad review for Alltel since it is an Arkansas based company and I am from Arkansas. I also know very many people that work for Alltel and its subsidiaries since I am in the computer services industry.

This is an...

Pros: ZERO
Cons: Worst Customer Service Ever! High fees!

The HORRID service provided to me by Alltel has inspired me to write again. It has been a while since I have written an epinion, but after getting off the phone with Alltel "customer service" I felt furious, trapped and like I had no where to turn. ...

Pros: Price
Cons: Customer service.

We have had Alltel cell service since October of 2005. My wife's LG phone started acting up shortly after activation, we were told that this was due to bugs in the system. Then in April, her phone started locking up about twice a day, and the only way ...

Pros: I have absolutely nothing positive to say about this company.
Cons: The worst customer service ever imaginable.

I have been trying to get clarification on a bill that I received from Alltel for 4 months now. I have spoken with over 20 customer service reps. None of the representatives were able to help me. Three of them took my information to so that a...

Pros: I ABSOLUTELY HAVE NO PRO STATEMENTS FOR ALLTEL. HOW CAN THIS BE REQUIRED??? BEATS ME!
Cons: ALLTEL...WELCOME TO YOUR NIGHTMARE...billing is twice what they quote-good luck!

I had CellOne phones for a few years, very little problems but interference at our home address. My daughter talked me into changing to Alltel...3 phones, and a total NIGHTMARE. It was to be $39.95 $19.95 for each additional phone. We had road ...

Pros: None whatsoever
Cons: Everything you can think of and then some

All I can say is Alltel stinks. I had service through Cellular One who sold out to Alltel in the Pho ...

Pros: If there is anything resembling a PRO at Alltel, I have yet to find it/him/her.
Cons: Technical incompetence, pure and simple.

I switched to Alltel for my home PSTN service & cell phones in 2000 as part of a "package deal" through my employer for cell service and 2 home lines with dial-up internet service. Everything worked fine for several years until (1) Alltel withdrew from ...

Pros: few
Cons: poor customer service; absurd taxes and fees

AT&T coined the phrase reach out and touch someone, the cellular provider Alltel had no intentions of following suit. For beginners, Alltel's service areas and plans are among the worst in the business. When my family signed up for a plan, they...