General Reviews of Alltel Customer Service

Pros: Absolutely the Worst Service
Cons: Absolutely the Worst Service

My daughter purchased a new Alltel phone plan along with a razor cell phone in April of 2007. The phone comes with a one year warranty and she also bought a extended warranty for around seven dollars a month. This phone and service was purchased in Ohio ...

Pros: My Circle program and the family plan that they have
Cons: Slow customer service and a very bad network connection

I have had Alltel for 10 years and now I am having network problems with them. I can send text messages, but I cannot receive them. I called Alltel 5 days ago and they still have not fixed the problem. They said that this happened because I am on ...

Pros: Price
Cons: Customer service.

We have had Alltel cell service since October of 2005. My wife's LG phone started acting up shortly after activation, we were told that this was due to bugs in the system. Then in April, her phone started locking up about twice a day, and the only way ...

Pros: If there is anything resembling a PRO at Alltel, I have yet to find it/him/her.
Cons: Technical incompetence, pure and simple.

I switched to Alltel for my home PSTN service & cell phones in 2000 as part of a "package deal" through my employer for cell service and 2 home lines with dial-up internet service. Everything worked fine for several years until (1) Alltel withdrew from ...

Pros: I ABSOLUTELY HAVE NO PRO STATEMENTS FOR ALLTEL. HOW CAN THIS BE REQUIRED??? BEATS ME!
Cons: ALLTEL...WELCOME TO YOUR NIGHTMARE...billing is twice what they quote-good luck!

I had CellOne phones for a few years, very little problems but interference at our home address. My daughter talked me into changing to Alltel...3 phones, and a total NIGHTMARE. It was to be $39.95 $19.95 for each additional phone. We had road ...

Pros: NONE
Cons: Not willing to work to meet customer needs; Unreasonable fees; Greedy; Poor support

My grandmother had an Alltel service plan and had to move from North Carolina to Alabama for health reasons. They don't have an Alltel store in her new town, nor can they offer her the same plan. Even so, they refuse to waive an "early ...

Pros: None that I can see. Their customer service is horrible. Avoid at all cost.
Cons: They REALLY don't care about the customer and I am generally a very optimistic person.

If you are considering signing a CONTRACT with Alltell for cellular "service", RUN, don't walk away. I can echo almost all negative reviews thus far. They fully expect the customer to honor their end of the SIGNED service agreement yet, when it comes ...

Pros: Can't think of a thing!
Cons: Bad products, Bad service, Bad management!

As I sit on the phone, my home phone because my cell phone has stopped working the day after I received it, I am totally appalled at the recording I am listening to. "Making my service the best that it can be is simply the right thing to do." "We're the ...

Pros: Free phone
Cons: Really really bad customer service

My daughter and I decided to sign up for the family plan at Alltel in Walmart last October. The salesman told me that he could activate my old phone for free so I could get a pre-paid plan for my husband for $20.00. So..I brought the old phone in and ...

Pros: One good encounter with a Alltel rep
Cons: Everything

Altell's customer service, or lack thereof, is by far, the worst I have ever encountered. This all starts in Dec of '03, my husband starts a contract with Alltel for cellular service, he is told when setting up the account, that he will have nationwide ...

Pros: None
Cons: Frightful customer service

Incredibly long wait times (30 mins), staff can't answer questions, no supervisor is available, when you ask for a supervisor you're simply dumped back into the wait queue. Twice they "lost" my payment when I already had the cleared check back. I had to f ...

Pros: None whatsoever
Cons: Everything you can think of and then some

All I can say is Alltel stinks. I had service through Cellular One who sold out to Alltel in the Pho ...

Pros: Few problems, decent phone service
Cons: Impossible to get problems resolved

I have had Alltel phone service for the past year in Raleigh, NC. I subscribe to the national freed ...

Pros: I have absolutely nothing positive to say about this company.
Cons: The worst customer service ever imaginable.

I have been trying to get clarification on a bill that I received from Alltel for 4 months now. I have spoken with over 20 customer service reps. None of the representatives were able to help me. Three of them took my information to so that a...

Pros: Excellent coverage
Cons: Haven't come across any yet

I read several of the negative reviews. I've had service with Alltel for about 4 years now. I live in an area with a lot of interference and couldn't get a signal with another company, I have no problem getting a signal now. I haven't had to call...