General Reviews of Alltel Customer Service

Pros: Excellent coverage
Cons: Haven't come across any yet

I read several of the negative reviews. I've had service with Alltel for about 4 years now. I live in an area with a lot of interference and couldn't get a signal with another company, I have no problem getting a signal now. I haven't had to call...

Pros: Great service at a great price.
Cons: None

I'm fairly young and I'm on the road a lot, so my father and I decided I should get a cell phone. He had one through Alltel, so we decided to go there to get mine as well. The plan I got was $39.99 a month with free nights (7PM - 7AM) and weekends with...

Pros: Few problems, decent phone service
Cons: Impossible to get problems resolved

I have had Alltel phone service for the past year in Raleigh, NC. I subscribe to the national freed ...

Pros: Good rates
Cons: Very bad customer service

***UPDATE*** When I did finally move away and wanted my service discontinued, they insisted that I had a 2 year contract when I KNOW I signed a 1 year contract. They refused to budge and said they had lost all of their paperwork and I had to show them a ...

Pros: Prices are all right for the minutes offered.
Cons: Service is poor

Last year my family purchased an Alltel Cell phone from our local Walmart. For the first two days of owning the phone it was all right, but then we every time we turned it on we got this static, or a clicking noise. So if we called someone we couldn't...

Pros: It was cheap, at least it was supposed to be
Cons: Got screwed

This is just a warning, a warning about a problem that has occurred, and keeps occurring since I signed up with AllTel cell phone service.
The price was good enough- my wife and I both got phones and 300 minutes every month, all for about $68.00 a...

Pros: Cheap
Cons: Can't use when I want to, Can't get responses to mail, Can't change plans

My grandmother signed a 3 year contract with GTE in order to receive a free cell phone at her car dealership. We were cell phone illiterate at the time. She signed for the cheapest plans, thinking she would only use the phone for emergencies while...

Pros: None
Cons: Frightful customer service

Incredibly long wait times (30 mins), staff can't answer questions, no supervisor is available, when you ask for a supervisor you're simply dumped back into the wait queue. Twice they "lost" my payment when I already had the cleared check back. I had to f ...

Pros: ZERO
Cons: Worst Customer Service Ever! High fees!

The HORRID service provided to me by Alltel has inspired me to write again. It has been a while since I have written an epinion, but after getting off the phone with Alltel "customer service" I felt furious, trapped and like I had no where to turn. ...

Pros: No better or worse than others on phone service
Cons: Deceptive (a nice way to say liars and cheats)

I regret that I must write a bad review for Alltel since it is an Arkansas based company and I am from Arkansas. I also know very many people that work for Alltel and its subsidiaries since I am in the computer services industry.

This is an...

Pros: They offer some good package deals
Cons: Your monthly bills are a total mystery

I guess we should have known better. We had Alltel service once before but switched. Then when we did away with cell phones for a while and found what we thought was the best deal with Alltel, we decided to give them another try. Our mistake.
...

Pros: I have absolutely nothing positive to say about this company.
Cons: The worst customer service ever imaginable.

I have been trying to get clarification on a bill that I received from Alltel for 4 months now. I have spoken with over 20 customer service reps. None of the representatives were able to help me. Three of them took my information to so that a...

Pros: None whatsoever
Cons: Everything you can think of and then some

All I can say is Alltel stinks. I had service through Cellular One who sold out to Alltel in the Pho ...

Pros: If there is anything resembling a PRO at Alltel, I have yet to find it/him/her.
Cons: Technical incompetence, pure and simple.

I switched to Alltel for my home PSTN service & cell phones in 2000 as part of a "package deal" through my employer for cell service and 2 home lines with dial-up internet service. Everything worked fine for several years until (1) Alltel withdrew from ...

Pros: few
Cons: poor customer service; absurd taxes and fees

AT&T coined the phrase reach out and touch someone, the cellular provider Alltel had no intentions of following suit. For beginners, Alltel's service areas and plans are among the worst in the business. When my family signed up for a plan, they...

Pros: One good encounter with a Alltel rep
Cons: Everything

Altell's customer service, or lack thereof, is by far, the worst I have ever encountered. This all starts in Dec of '03, my husband starts a contract with Alltel for cellular service, he is told when setting up the account, that he will have nationwide ...

Pros: none
Cons: too expensive, horrible customer service, ect...

About six months ago, an ex boyfriend and I got a cell phone. At the time, we both worked at a local outlet mall. The day he got the phone was my day off, so I wasn't there when he got it. He should have known better than to buy a cell phone from some...

Pros: Free phone
Cons: Really really bad customer service

My daughter and I decided to sign up for the family plan at Alltel in Walmart last October. The salesman told me that he could activate my old phone for free so I could get a pre-paid plan for my husband for $20.00. So..I brought the old phone in and ...

Pros: Can't think of a thing!
Cons: Bad products, Bad service, Bad management!

As I sit on the phone, my home phone because my cell phone has stopped working the day after I received it, I am totally appalled at the recording I am listening to. "Making my service the best that it can be is simply the right thing to do." "We're the ...

Pros: None that I can see. Their customer service is horrible. Avoid at all cost.
Cons: They REALLY don't care about the customer and I am generally a very optimistic person.

If you are considering signing a CONTRACT with Alltell for cellular "service", RUN, don't walk away. I can echo almost all negative reviews thus far. They fully expect the customer to honor their end of the SIGNED service agreement yet, when it comes ...

Pros: My Circle program and the family plan that they have
Cons: Slow customer service and a very bad network connection

I have had Alltel for 10 years and now I am having network problems with them. I can send text messages, but I cannot receive them. I called Alltel 5 days ago and they still have not fixed the problem. They said that this happened because I am on ...

Pros: NONE
Cons: Not willing to work to meet customer needs; Unreasonable fees; Greedy; Poor support

My grandmother had an Alltel service plan and had to move from North Carolina to Alabama for health reasons. They don't have an Alltel store in her new town, nor can they offer her the same plan. Even so, they refuse to waive an "early ...

Pros: Price
Cons: Customer service.

We have had Alltel cell service since October of 2005. My wife's LG phone started acting up shortly after activation, we were told that this was due to bugs in the system. Then in April, her phone started locking up about twice a day, and the only way ...

Pros: I ABSOLUTELY HAVE NO PRO STATEMENTS FOR ALLTEL. HOW CAN THIS BE REQUIRED??? BEATS ME!
Cons: ALLTEL...WELCOME TO YOUR NIGHTMARE...billing is twice what they quote-good luck!

I had CellOne phones for a few years, very little problems but interference at our home address. My daughter talked me into changing to Alltel...3 phones, and a total NIGHTMARE. It was to be $39.95 $19.95 for each additional phone. We had road ...

Pros: Absolutely the Worst Service
Cons: Absolutely the Worst Service

My daughter purchased a new Alltel phone plan along with a razor cell phone in April of 2007. The phone comes with a one year warranty and she also bought a extended warranty for around seven dollars a month. This phone and service was purchased in Ohio ...

Pros: Everything, service, attitude, range
Cons: nothing at all

I am pleasantly pleased with my Alltel service. I've seen people complain about taxes, surcharges, blah blah blah. EVERY COMPANY DOES IT! Stop your whining. Anyway, I get all the minutes I need, all the customer service I need, I just love Alltel. I even have reception in places Cingular and Verizon have none!

Pros: ALLTEL CUSTOMER SERVICE IS WONDERFUL IN MYRTLE BEACH, SC
Cons: AS A NEW ALLTEL CUSTOMER, I EXPERIENCED AN EQUIPMENT PROBLEM.

I PURCHASED AN ALTEL PLAN AND PHONE THROUGH AN INTERNET WEBSITE. AFTER ONLY TWO DAYS, I BEGAN HAVING PROBLEMS WITH THE PHONE (NO SERVICE) AND PHONED THE ALLTEL CUSTOMER SERVICE DEPARTMENT. THEY WERE VERY C0URTEOUS AND TRIED TO BE HELPFUL, BUT THE PHONE WAS STILL ONLY FUNCTIONING PART OF THE TIME. THE PHONE REP. SUGGESTED THAT I TAKE MY PROBLEMS TO THE LOCAL ALLTEL OFFICE IN MYRTLE BEACH. I DID SO, AND HAVE BEEN EXTREMELY PLEASED WITH THE SERVICE AND ATTITUDE OF THE SERVICE REPS.THERE.

I HAVE HAD TO RETURN TWICE, SINCE MY INITIAL VISIT, AND I MUST SAY THAT THEY HAVE DONE EVERYTHING IN THEIR POWER TO CORRECT THE PROBLEM I WAS HAVING - EVEN EXCHANGING THE PHONE FOR A NEW ONE, ON MY LAST VISIT. THE REP. I WORKED WITH, ALSO VOLUNTEERED TO GIVE ME CREDIT FOR THE TIME I WAS UNABLE TO USE THE SERVICE, DUE TO THE EQUIPMENT PROBLEM.

THE MYRTLE BEACH AREA IS NOTORIOUS FOR BAD CELLULAR EXPERIENCES, BOTH WITH SERVICE AND ATTITUDE. I HOPE THAT MY PLEASANT EXPERIENCES CAN GIVE HOPE FOR THE SAME TO OTHERS. IF ALLTEL IS YOUR CELLULAR SERVICE, THEY DO CARE, IN MYRTLE BEACH, SC.!

Pros: Inexpensive plans, free phones, good service
Cons: Phones don't last much longer than contract

I have had some type of cellular phone service on and off for 8 years. We have had Alltel in the past and experienced no problems with the service. They have inexpensive plans, free phones, and fairly good customer service. I recently had to get a new phone since my old phone had been dropped one too many times. Since I was out of contract, I was given the option to purchase a new phone for $29.99 with no activation fee. Although I accrued another 1-year contract, I am pleased since customer service waived shipping and handling and the cost of the phone. The free phones may not have all the bells and whistles many people want, but, for occasional use, they are just fine. My bill is never more than what was promised, so overall Alltel will continue to get my business.

Pros: Always had great cusotmer service when I'm nice to them. Great plans.
Cons: Not much

I am amazed by people with their cellphone companies. I just checked ALL reviews of ALL cellphone companies (I had major time today) and ALL of the major ones have a 2 star rating...all of them. The smaller ones have only a 2-3 star rating. In other words, everyone hates their cellphone company and they must all suck on average.

Personally, I have an okay time with Alltel, never had a major issue. I believe you get what you put out, and peoiple who have issues with their cell company need to change their own attitude.

Pros: It's a great carrier if you like to feel cheated.
Cons: I'm afraid of what I've gotten myself into. I'll have to study every bill.

I sign up for an additional phone at $9.00 approx. a month.
My bill increases by over $100.
Give me a break Alltel!
They charged me for a number of additional services I didn't order including text messaging, additional parts, road-side assistance, insurance for my phone ... the list goes on.

And when I called customer service, wouldn't you know they acted like it was my fault!

And when a manager got the bill straight for me she said she had helped me because I was so pleasant on the phone, not because Alltel was totally in the wrong and was obviously trying to cheat a customer out of money.

My advice - if you are stuck with Alltel, review your bills every month so see what they've tried to get past you!

Pros: None
Cons: Terrible customer service hours and no customer care what-so-ever

When my old cell phone contract with alltel ended, I renew another with alltel. All was great when I receive my new phone, until I lost the new phone within a month. Getting hold of customer service took forever and when I get through, it didn't get anywhere. In the end, I decided to pay the early cancellation fee and not have to deal with such bad service ever again.

Pros: None
Cons: Very rude and bullish customer service!!

Alltel agent LIED to take advantage of elderly mother when she called to terminate service no longer needed. She had been a loyal Alltel customer for over 10 yrs. Agent convinced Mom to accept new phone at NO CHARGE and NO CHANGE in service or contract and stated she had 30 days to return at no cost.

Bill received 21 days later for $46.79 'equipment fees'. Called Alltel again to terminate, was told to take to local Alltel office to return. Local said NO, been 25 days since receipt of new phone! Called 'customer support' again, was told contract had been renewed for 2 yrs., was binding and rudely said nothing will be changed unless $200. penalty is paid!

This was so-called customer support to a fixed/low income elderly lady who no longer needed a cell phone. All she wanted was to terminate her service after 10 yrs.!

Horrible, Horrible, unethical company!!!
Beware!!!!!!

Pros: Good plans (including text messaging plans). Marked improvement in tech support.
Cons: NEED HELP IN CUSTOMER SERVICE IN THE WORST POSSIBLE WAY !

Coverage fair in general. Pricing is good, especially text messaging (unlimited text messages for $7/month). However if you have to deal with their customer service, especially on billing, they have NO clue what to do. Sends a text message "reminding you" of an overdue bill, which is HIGHLY unprofessional IMHO. Tech support is bad (up from horrible), but it looks like Alltel is trying to improve it. NEEDS HELP IN CUSTOMER SERVICE IN THE WORST WAY !

Pros: NONE
Cons: NO CUSTOMER SERVICE, MISREPRESENTATION OF PLAN, SERVICE DROPS OFF CONSTANTLY.

I live in the Rhinelander, Wisconsin area. The customer service representatives in that office act as though it is not their job to help customers and act as though they are being inconvenienced when you ask questions about your plan. They are extremely rude and ignore their customers. They have misrepresented the text messaging plan. The phone drops off constantly.