General Reviews of Alltel Customer Service

Pros: No better or worse than others on phone service
Cons: Deceptive (a nice way to say liars and cheats)

I regret that I must write a bad review for Alltel since it is an Arkansas based company and I am from Arkansas. I also know very many people that work for Alltel and its subsidiaries since I am in the computer services industry.

This is an...

Pros: ZERO
Cons: Worst Customer Service Ever! High fees!

The HORRID service provided to me by Alltel has inspired me to write again. It has been a while since I have written an epinion, but after getting off the phone with Alltel "customer service" I felt furious, trapped and like I had no where to turn. ...

Pros: Prices are all right for the minutes offered.
Cons: Service is poor

Last year my family purchased an Alltel Cell phone from our local Walmart. For the first two days of owning the phone it was all right, but then we every time we turned it on we got this static, or a clicking noise. So if we called someone we couldn't...

Pros: They offer some good package deals
Cons: Your monthly bills are a total mystery

I guess we should have known better. We had Alltel service once before but switched. Then when we did away with cell phones for a while and found what we thought was the best deal with Alltel, we decided to give them another try. Our mistake.
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Pros: few
Cons: poor customer service; absurd taxes and fees

AT&T coined the phrase reach out and touch someone, the cellular provider Alltel had no intentions of following suit. For beginners, Alltel's service areas and plans are among the worst in the business. When my family signed up for a plan, they...

Pros: Good rates
Cons: Very bad customer service

***UPDATE*** When I did finally move away and wanted my service discontinued, they insisted that I had a 2 year contract when I KNOW I signed a 1 year contract. They refused to budge and said they had lost all of their paperwork and I had to show them a ...

Pros: Great service at a great price.
Cons: None

I'm fairly young and I'm on the road a lot, so my father and I decided I should get a cell phone. He had one through Alltel, so we decided to go there to get mine as well. The plan I got was $39.99 a month with free nights (7PM - 7AM) and weekends with...

Pros: Cheap
Cons: Can't use when I want to, Can't get responses to mail, Can't change plans

My grandmother signed a 3 year contract with GTE in order to receive a free cell phone at her car dealership. We were cell phone illiterate at the time. She signed for the cheapest plans, thinking she would only use the phone for emergencies while...

Pros: It was cheap, at least it was supposed to be
Cons: Got screwed

This is just a warning, a warning about a problem that has occurred, and keeps occurring since I signed up with AllTel cell phone service.
The price was good enough- my wife and I both got phones and 300 minutes every month, all for about $68.00 a...

Pros: none
Cons: too expensive, horrible customer service, ect...

About six months ago, an ex boyfriend and I got a cell phone. At the time, we both worked at a local outlet mall. The day he got the phone was my day off, so I wasn't there when he got it. He should have known better than to buy a cell phone from some...

Pros: Always had great cusotmer service when I'm nice to them. Great plans.
Cons: Not much

I am amazed by people with their cellphone companies. I just checked ALL reviews of ALL cellphone companies (I had major time today) and ALL of the major ones have a 2 star rating...all of them. The smaller ones have only a 2-3 star rating. In other words, everyone hates their cellphone company and they must all suck on average.

Personally, I have an okay time with Alltel, never had a major issue. I believe you get what you put out, and peoiple who have issues with their cell company need to change their own attitude.

Pros: None
Cons: Terrible customer service hours and no customer care what-so-ever

When my old cell phone contract with alltel ended, I renew another with alltel. All was great when I receive my new phone, until I lost the new phone within a month. Getting hold of customer service took forever and when I get through, it didn't get anywhere. In the end, I decided to pay the early cancellation fee and not have to deal with such bad service ever again.

Pros: None
Cons: Very rude and bullish customer service!!

Alltel agent LIED to take advantage of elderly mother when she called to terminate service no longer needed. She had been a loyal Alltel customer for over 10 yrs. Agent convinced Mom to accept new phone at NO CHARGE and NO CHANGE in service or contract and stated she had 30 days to return at no cost.

Bill received 21 days later for $46.79 'equipment fees'. Called Alltel again to terminate, was told to take to local Alltel office to return. Local said NO, been 25 days since receipt of new phone! Called 'customer support' again, was told contract had been renewed for 2 yrs., was binding and rudely said nothing will be changed unless $200. penalty is paid!

This was so-called customer support to a fixed/low income elderly lady who no longer needed a cell phone. All she wanted was to terminate her service after 10 yrs.!

Horrible, Horrible, unethical company!!!
Beware!!!!!!

Pros: Everything, service, attitude, range
Cons: nothing at all

I am pleasantly pleased with my Alltel service. I've seen people complain about taxes, surcharges, blah blah blah. EVERY COMPANY DOES IT! Stop your whining. Anyway, I get all the minutes I need, all the customer service I need, I just love Alltel. I even have reception in places Cingular and Verizon have none!

Pros: Good plans (including text messaging plans). Marked improvement in tech support.
Cons: NEED HELP IN CUSTOMER SERVICE IN THE WORST POSSIBLE WAY !

Coverage fair in general. Pricing is good, especially text messaging (unlimited text messages for $7/month). However if you have to deal with their customer service, especially on billing, they have NO clue what to do. Sends a text message "reminding you" of an overdue bill, which is HIGHLY unprofessional IMHO. Tech support is bad (up from horrible), but it looks like Alltel is trying to improve it. NEEDS HELP IN CUSTOMER SERVICE IN THE WORST WAY !