General Reviews of Alltel Customer Service

Pros: One good encounter with a Alltel rep
Cons: Everything

Altell's customer service, or lack thereof, is by far, the worst I have ever encountered. This all starts in Dec of '03, my husband starts a contract with Alltel for cellular service, he is told when setting up the account, that he will have nationwide ...

Pros: none
Cons: too expensive, horrible customer service, ect...

About six months ago, an ex boyfriend and I got a cell phone. At the time, we both worked at a local outlet mall. The day he got the phone was my day off, so I wasn't there when he got it. He should have known better than to buy a cell phone from some...

Pros: Free phone
Cons: Really really bad customer service

My daughter and I decided to sign up for the family plan at Alltel in Walmart last October. The salesman told me that he could activate my old phone for free so I could get a pre-paid plan for my husband for $20.00. So..I brought the old phone in and ...

Pros: Can't think of a thing!
Cons: Bad products, Bad service, Bad management!

As I sit on the phone, my home phone because my cell phone has stopped working the day after I received it, I am totally appalled at the recording I am listening to. "Making my service the best that it can be is simply the right thing to do." "We're the ...

Pros: None that I can see. Their customer service is horrible. Avoid at all cost.
Cons: They REALLY don't care about the customer and I am generally a very optimistic person.

If you are considering signing a CONTRACT with Alltell for cellular "service", RUN, don't walk away. I can echo almost all negative reviews thus far. They fully expect the customer to honor their end of the SIGNED service agreement yet, when it comes ...

Pros: My Circle program and the family plan that they have
Cons: Slow customer service and a very bad network connection

I have had Alltel for 10 years and now I am having network problems with them. I can send text messages, but I cannot receive them. I called Alltel 5 days ago and they still have not fixed the problem. They said that this happened because I am on ...

Pros: NONE
Cons: Not willing to work to meet customer needs; Unreasonable fees; Greedy; Poor support

My grandmother had an Alltel service plan and had to move from North Carolina to Alabama for health reasons. They don't have an Alltel store in her new town, nor can they offer her the same plan. Even so, they refuse to waive an "early ...

Pros: Price
Cons: Customer service.

We have had Alltel cell service since October of 2005. My wife's LG phone started acting up shortly after activation, we were told that this was due to bugs in the system. Then in April, her phone started locking up about twice a day, and the only way ...

Pros: I ABSOLUTELY HAVE NO PRO STATEMENTS FOR ALLTEL. HOW CAN THIS BE REQUIRED??? BEATS ME!
Cons: ALLTEL...WELCOME TO YOUR NIGHTMARE...billing is twice what they quote-good luck!

I had CellOne phones for a few years, very little problems but interference at our home address. My daughter talked me into changing to Alltel...3 phones, and a total NIGHTMARE. It was to be $39.95 $19.95 for each additional phone. We had road ...

Pros: Absolutely the Worst Service
Cons: Absolutely the Worst Service

My daughter purchased a new Alltel phone plan along with a razor cell phone in April of 2007. The phone comes with a one year warranty and she also bought a extended warranty for around seven dollars a month. This phone and service was purchased in Ohio ...

Pros: Everything, service, attitude, range
Cons: nothing at all

I am pleasantly pleased with my Alltel service. I've seen people complain about taxes, surcharges, blah blah blah. EVERY COMPANY DOES IT! Stop your whining. Anyway, I get all the minutes I need, all the customer service I need, I just love Alltel. I even have reception in places Cingular and Verizon have none!

Pros: ALLTEL CUSTOMER SERVICE IS WONDERFUL IN MYRTLE BEACH, SC
Cons: AS A NEW ALLTEL CUSTOMER, I EXPERIENCED AN EQUIPMENT PROBLEM.

I PURCHASED AN ALTEL PLAN AND PHONE THROUGH AN INTERNET WEBSITE. AFTER ONLY TWO DAYS, I BEGAN HAVING PROBLEMS WITH THE PHONE (NO SERVICE) AND PHONED THE ALLTEL CUSTOMER SERVICE DEPARTMENT. THEY WERE VERY C0URTEOUS AND TRIED TO BE HELPFUL, BUT THE PHONE WAS STILL ONLY FUNCTIONING PART OF THE TIME. THE PHONE REP. SUGGESTED THAT I TAKE MY PROBLEMS TO THE LOCAL ALLTEL OFFICE IN MYRTLE BEACH. I DID SO, AND HAVE BEEN EXTREMELY PLEASED WITH THE SERVICE AND ATTITUDE OF THE SERVICE REPS.THERE.

I HAVE HAD TO RETURN TWICE, SINCE MY INITIAL VISIT, AND I MUST SAY THAT THEY HAVE DONE EVERYTHING IN THEIR POWER TO CORRECT THE PROBLEM I WAS HAVING - EVEN EXCHANGING THE PHONE FOR A NEW ONE, ON MY LAST VISIT. THE REP. I WORKED WITH, ALSO VOLUNTEERED TO GIVE ME CREDIT FOR THE TIME I WAS UNABLE TO USE THE SERVICE, DUE TO THE EQUIPMENT PROBLEM.

THE MYRTLE BEACH AREA IS NOTORIOUS FOR BAD CELLULAR EXPERIENCES, BOTH WITH SERVICE AND ATTITUDE. I HOPE THAT MY PLEASANT EXPERIENCES CAN GIVE HOPE FOR THE SAME TO OTHERS. IF ALLTEL IS YOUR CELLULAR SERVICE, THEY DO CARE, IN MYRTLE BEACH, SC.!

Pros: Inexpensive plans, free phones, good service
Cons: Phones don't last much longer than contract

I have had some type of cellular phone service on and off for 8 years. We have had Alltel in the past and experienced no problems with the service. They have inexpensive plans, free phones, and fairly good customer service. I recently had to get a new phone since my old phone had been dropped one too many times. Since I was out of contract, I was given the option to purchase a new phone for $29.99 with no activation fee. Although I accrued another 1-year contract, I am pleased since customer service waived shipping and handling and the cost of the phone. The free phones may not have all the bells and whistles many people want, but, for occasional use, they are just fine. My bill is never more than what was promised, so overall Alltel will continue to get my business.

Pros: Always had great cusotmer service when I'm nice to them. Great plans.
Cons: Not much

I am amazed by people with their cellphone companies. I just checked ALL reviews of ALL cellphone companies (I had major time today) and ALL of the major ones have a 2 star rating...all of them. The smaller ones have only a 2-3 star rating. In other words, everyone hates their cellphone company and they must all suck on average.

Personally, I have an okay time with Alltel, never had a major issue. I believe you get what you put out, and peoiple who have issues with their cell company need to change their own attitude.

Pros: It's a great carrier if you like to feel cheated.
Cons: I'm afraid of what I've gotten myself into. I'll have to study every bill.

I sign up for an additional phone at $9.00 approx. a month.
My bill increases by over $100.
Give me a break Alltel!
They charged me for a number of additional services I didn't order including text messaging, additional parts, road-side assistance, insurance for my phone ... the list goes on.

And when I called customer service, wouldn't you know they acted like it was my fault!

And when a manager got the bill straight for me she said she had helped me because I was so pleasant on the phone, not because Alltel was totally in the wrong and was obviously trying to cheat a customer out of money.

My advice - if you are stuck with Alltel, review your bills every month so see what they've tried to get past you!