General Reviews of Alltel Customer Service

Pros: My Circle program and the family plan that they have
Cons: Slow customer service and a very bad network connection

I have had Alltel for 10 years and now I am having network problems with them. I can send text messages, but I cannot receive them. I called Alltel 5 days ago and they still have not fixed the problem. They said that this happened because I am on ...

Pros: One good encounter with a Alltel rep
Cons: Everything

Altell's customer service, or lack thereof, is by far, the worst I have ever encountered. This all starts in Dec of '03, my husband starts a contract with Alltel for cellular service, he is told when setting up the account, that he will have nationwide ...

Pros: Prices are all right for the minutes offered.
Cons: Service is poor

Last year my family purchased an Alltel Cell phone from our local Walmart. For the first two days of owning the phone it was all right, but then we every time we turned it on we got this static, or a clicking noise. So if we called someone we couldn't...

Pros: Excellent coverage
Cons: Haven't come across any yet

I read several of the negative reviews. I've had service with Alltel for about 4 years now. I live in an area with a lot of interference and couldn't get a signal with another company, I have no problem getting a signal now. I haven't had to call...

Pros: I have absolutely nothing positive to say about this company.
Cons: The worst customer service ever imaginable.

I have been trying to get clarification on a bill that I received from Alltel for 4 months now. I have spoken with over 20 customer service reps. None of the representatives were able to help me. Three of them took my information to so that a...

Pros: None
Cons: Frightful customer service

Incredibly long wait times (30 mins), staff can't answer questions, no supervisor is available, when you ask for a supervisor you're simply dumped back into the wait queue. Twice they "lost" my payment when I already had the cleared check back. I had to f ...

Pros: None whatsoever
Cons: Everything you can think of and then some

All I can say is Alltel stinks. I had service through Cellular One who sold out to Alltel in the Pho ...

Pros: NONE
Cons: Not willing to work to meet customer needs; Unreasonable fees; Greedy; Poor support

My grandmother had an Alltel service plan and had to move from North Carolina to Alabama for health reasons. They don't have an Alltel store in her new town, nor can they offer her the same plan. Even so, they refuse to waive an "early ...

Pros: Free phone
Cons: Really really bad customer service

My daughter and I decided to sign up for the family plan at Alltel in Walmart last October. The salesman told me that he could activate my old phone for free so I could get a pre-paid plan for my husband for $20.00. So..I brought the old phone in and ...

Pros: Price
Cons: Customer service.

We have had Alltel cell service since October of 2005. My wife's LG phone started acting up shortly after activation, we were told that this was due to bugs in the system. Then in April, her phone started locking up about twice a day, and the only way ...

Pros: None
Cons: Very rude and bullish customer service!!

Alltel agent LIED to take advantage of elderly mother when she called to terminate service no longer needed. She had been a loyal Alltel customer for over 10 yrs. Agent convinced Mom to accept new phone at NO CHARGE and NO CHANGE in service or contract and stated she had 30 days to return at no cost.

Bill received 21 days later for $46.79 'equipment fees'. Called Alltel again to terminate, was told to take to local Alltel office to return. Local said NO, been 25 days since receipt of new phone! Called 'customer support' again, was told contract had been renewed for 2 yrs., was binding and rudely said nothing will be changed unless $200. penalty is paid!

This was so-called customer support to a fixed/low income elderly lady who no longer needed a cell phone. All she wanted was to terminate her service after 10 yrs.!

Horrible, Horrible, unethical company!!!
Beware!!!!!!

Pros: Always had great cusotmer service when I'm nice to them. Great plans.
Cons: Not much

I am amazed by people with their cellphone companies. I just checked ALL reviews of ALL cellphone companies (I had major time today) and ALL of the major ones have a 2 star rating...all of them. The smaller ones have only a 2-3 star rating. In other words, everyone hates their cellphone company and they must all suck on average.

Personally, I have an okay time with Alltel, never had a major issue. I believe you get what you put out, and peoiple who have issues with their cell company need to change their own attitude.

Pros: Good plans (including text messaging plans). Marked improvement in tech support.
Cons: NEED HELP IN CUSTOMER SERVICE IN THE WORST POSSIBLE WAY !

Coverage fair in general. Pricing is good, especially text messaging (unlimited text messages for $7/month). However if you have to deal with their customer service, especially on billing, they have NO clue what to do. Sends a text message "reminding you" of an overdue bill, which is HIGHLY unprofessional IMHO. Tech support is bad (up from horrible), but it looks like Alltel is trying to improve it. NEEDS HELP IN CUSTOMER SERVICE IN THE WORST WAY !

Pros: None
Cons: Terrible customer service hours and no customer care what-so-ever

When my old cell phone contract with alltel ended, I renew another with alltel. All was great when I receive my new phone, until I lost the new phone within a month. Getting hold of customer service took forever and when I get through, it didn't get anywhere. In the end, I decided to pay the early cancellation fee and not have to deal with such bad service ever again.

Pros: Everything, service, attitude, range
Cons: nothing at all

I am pleasantly pleased with my Alltel service. I've seen people complain about taxes, surcharges, blah blah blah. EVERY COMPANY DOES IT! Stop your whining. Anyway, I get all the minutes I need, all the customer service I need, I just love Alltel. I even have reception in places Cingular and Verizon have none!