General Reviews of Alltel Customer Service

Pros: It's a great carrier if you like to feel cheated.
Cons: I'm afraid of what I've gotten myself into. I'll have to study every bill.

I sign up for an additional phone at $9.00 approx. a month.
My bill increases by over $100.
Give me a break Alltel!
They charged me for a number of additional services I didn't order including text messaging, additional parts, road-side assistance, insurance for my phone ... the list goes on.

And when I called customer service, wouldn't you know they acted like it was my fault!

And when a manager got the bill straight for me she said she had helped me because I was so pleasant on the phone, not because Alltel was totally in the wrong and was obviously trying to cheat a customer out of money.

My advice - if you are stuck with Alltel, review your bills every month so see what they've tried to get past you!

Pros: Inexpensive plans, free phones, good service
Cons: Phones don't last much longer than contract

I have had some type of cellular phone service on and off for 8 years. We have had Alltel in the past and experienced no problems with the service. They have inexpensive plans, free phones, and fairly good customer service. I recently had to get a new phone since my old phone had been dropped one too many times. Since I was out of contract, I was given the option to purchase a new phone for $29.99 with no activation fee. Although I accrued another 1-year contract, I am pleased since customer service waived shipping and handling and the cost of the phone. The free phones may not have all the bells and whistles many people want, but, for occasional use, they are just fine. My bill is never more than what was promised, so overall Alltel will continue to get my business.

Pros: NONE
Cons: NO CUSTOMER SERVICE, MISREPRESENTATION OF PLAN, SERVICE DROPS OFF CONSTANTLY.

I live in the Rhinelander, Wisconsin area. The customer service representatives in that office act as though it is not their job to help customers and act as though they are being inconvenienced when you ask questions about your plan. They are extremely rude and ignore their customers. They have misrepresented the text messaging plan. The phone drops off constantly.

Pros: ALLTEL CUSTOMER SERVICE IS WONDERFUL IN MYRTLE BEACH, SC
Cons: AS A NEW ALLTEL CUSTOMER, I EXPERIENCED AN EQUIPMENT PROBLEM.

I PURCHASED AN ALTEL PLAN AND PHONE THROUGH AN INTERNET WEBSITE. AFTER ONLY TWO DAYS, I BEGAN HAVING PROBLEMS WITH THE PHONE (NO SERVICE) AND PHONED THE ALLTEL CUSTOMER SERVICE DEPARTMENT. THEY WERE VERY C0URTEOUS AND TRIED TO BE HELPFUL, BUT THE PHONE WAS STILL ONLY FUNCTIONING PART OF THE TIME. THE PHONE REP. SUGGESTED THAT I TAKE MY PROBLEMS TO THE LOCAL ALLTEL OFFICE IN MYRTLE BEACH. I DID SO, AND HAVE BEEN EXTREMELY PLEASED WITH THE SERVICE AND ATTITUDE OF THE SERVICE REPS.THERE.

I HAVE HAD TO RETURN TWICE, SINCE MY INITIAL VISIT, AND I MUST SAY THAT THEY HAVE DONE EVERYTHING IN THEIR POWER TO CORRECT THE PROBLEM I WAS HAVING - EVEN EXCHANGING THE PHONE FOR A NEW ONE, ON MY LAST VISIT. THE REP. I WORKED WITH, ALSO VOLUNTEERED TO GIVE ME CREDIT FOR THE TIME I WAS UNABLE TO USE THE SERVICE, DUE TO THE EQUIPMENT PROBLEM.

THE MYRTLE BEACH AREA IS NOTORIOUS FOR BAD CELLULAR EXPERIENCES, BOTH WITH SERVICE AND ATTITUDE. I HOPE THAT MY PLEASANT EXPERIENCES CAN GIVE HOPE FOR THE SAME TO OTHERS. IF ALLTEL IS YOUR CELLULAR SERVICE, THEY DO CARE, IN MYRTLE BEACH, SC.!