General Reviews of Cellular One Customer Service

Pros: Can't think of any.
Cons: Cust.service reps appear to have attended separate training courses. None have the same story.

Just got through with a most distasteful and unsatisfying episode of dealing with Cellular One's customer service department. We have made payments by check for over a year, and finally signed up for an on-line account and made our most recent payment ...

Pros: They were good in the early years.
Cons: Tech Support and Customer Service are not to be trusted.

I became a CellularOne customer in 1994. At that time there was no competition in this area (rural Colorado). The local CellularOne Store had a human being and she was quite helpful. Time went on and I needed new phones (which they helped me with), ...

Pros: Nothing
Cons: Everything, service, reception, lies, false claims

I have been a Cellular One customer for 3+years. I began having very bad reception last fall. In January I went to the local office to tell them I wanted to disconnect my service and go with another company due to the bad reception. They told me it ...

Pros: Good coverage in town and on the interstate. No problems with customer service.
Cons: poor coverage in very rural areas

We are on the local 1200 plan and have not had any problems with either coverage or our bills, with the exception of my daughter going over her minutes a couple of times. We have been with cellone for almost 10 years and have only had a couple of times ...

Pros: Best prices, Excellent coverage, Western Home plan
Cons: Possible billing confusion

OK, so maybe I'm just getting lucky here. I did all my research, determined Cellular One would be my best deal for land line replacement, and went for the two year contract. I was kinda worried after seeing all the reviews here, but I must say that the ...

Pros: They have an unlimited minutes plan for 45 dollars, really cute phone if that matters.
Cons: You have to dial sometimes as much as 38 times before your call is connected.

In as few words as I can get out. Cellular One has actually committed fraud. An office in my area signed my initials to a 2 year contract after I only agreed to 1 year. Luckily I am a pack rat & had the original,so when I was talking to the customer ...

Pros: There weren't any.
Cons: Much higher cost than expected from their salesperson's pitch. Terrible service.

Most of the time the phone connections were unusable. We seldom got a connection that was even intelligible. The price was more than three times higher than their salesperson had estimated in his sales pitch (almost $400 per month rather than about ...

Pros: Nice phones
Cons: Liars, cheats, crooks, rude, obnoxious, poor service, bad reception, misleading adverts and false hype

About 5 years ago I had an account with these guys... Every single month I fought it out with these guys over this thing or that thing concerning my phone bill. Peak charges this, out of area charges that. It was always something. Every month, never ...

Pros: Might be only game in town in certain places.
Cons: Very limited usage outside of home area and Horrible customer service attitude

Cellular one is a company aimed to service the mostly rural and suburban areas, although they do have a Clear across America plan that's similar to the large carriers like Verizon or Sprint PCS, none of the regular features will be available to you in ...

Pros: They will make payment arrangements for you when they overcharge you for their service.
Cons: Deceptive billing plans, consumer beware.

My family cell phone coverage was supposed to be 3000 weekend and night minutes and 700 anytime minu ...

Pros: Digital Coverage, SMS, Customer Rep is somewhat helpful, reception is great.
Cons: Roaming when I go up the mountains!

First of all I had contract with Verizon Wireless for 2 years, and just recently had expired and decide go with CellularONE. Signed up for 24 months National 45 plan, 450 anytime minutes On or Off CellularONE network, 1750 Night minutes, 1750 Weekends...

Pros: absolutely positively nothing
Cons: idiotic customer service policies, lack of help, accepts no responsibility

The only businesses I know that are comparable to Cellular One are deservedly out of business and hopefully Cell One will follow suit.

For many months now I have had a day highlighted on my calendar. Above all else I did not want to miss...

Pros: One of a handful of choices especially in smaller market(s).
Cons: Customer service, bait-and-switch tactics, poor reception/call reliability.

Initial sales consultation was pleasant thanks to efficiency of our rep at a walk-in location in Morgantown WV. Ostensibly, it was a corporate location (as opposed to a reseller) but you will notice that the Cellular One logo is tagged with "from Dobson...

Pros: Inexpensive service plan
Cons: None yet

I haven't had any problems with customer service or with my Nokia phone, or with Cellular One. I purchased my phone in Sept 2002. The local coverage fits my needs. The plan is $39.99 a month and offers free unlimited weekends, plus 950 anytime minutes to...

Pros: ...not much...
Cons: Bad service area, Bad customer service, False advertisement

I bought this phone last year with one of those dumb contracts.
So i was at the Cellular One office where i live and they gave me a pretty good deal. First of all a $70 phone that cost me only $30 and they even told me "Yes, you can use it from...