General Reviews of Cellular One Customer Service

Pros: Best prices, Excellent coverage, Western Home plan
Cons: Possible billing confusion

OK, so maybe I'm just getting lucky here. I did all my research, determined Cellular One would be my best deal for land line replacement, and went for the two year contract. I was kinda worried after seeing all the reviews here, but I must say that the ...

Pros: Good customer service
Cons: Prices high on buying phones

I have had Cellular One, now Cingular One for over 10 yrs.
I have been extremely satisfied. I have only had one bad customer service in all these years. Not knowing too much about the phones I had to call several times for different
reasons....

Pros: Digital Coverage, SMS, Customer Rep is somewhat helpful, reception is great.
Cons: Roaming when I go up the mountains!

First of all I had contract with Verizon Wireless for 2 years, and just recently had expired and decide go with CellularONE. Signed up for 24 months National 45 plan, 450 anytime minutes On or Off CellularONE network, 1750 Night minutes, 1750 Weekends...

Pros: The Family Talk Plan is Wonderful for family members
Cons: Their bills are terrible to read and the taxes are incredible.

Cellular One's (Cingular's)Family Talk plan is a great deal. For $42 a month ($29.95 plus tax) you and a friend or family member can talk indefinitely (local calls, of course). You can also talk to any local Cellular One or Cingular cell phone...

Pros: Good coverage in town and on the interstate. No problems with customer service.
Cons: poor coverage in very rural areas

We are on the local 1200 plan and have not had any problems with either coverage or our bills, with the exception of my daughter going over her minutes a couple of times. We have been with cellone for almost 10 years and have only had a couple of times ...

Pros: Great plan for a great price
Cons: Haven't had any yet.

My experience with Cingular (formerly CellularOne) has been nothing but first rate.

I didn't need one of these expense plans with a million minutes I'll never use. With my plan I have 250 prime time minutes and free nights and weekends....

Pros: Inexpensive service plan
Cons: None yet

I haven't had any problems with customer service or with my Nokia phone, or with Cellular One. I purchased my phone in Sept 2002. The local coverage fits my needs. The plan is $39.99 a month and offers free unlimited weekends, plus 950 anytime minutes to...

Pros: Best service and pricing
Cons: Service in NOT perfect

CellularOne is a franchise and they are not all connected. People who use CellularOne in NY's Hudson Valley and people that use CellularOne in most other places are dealing with different companies?

I am a dealer in NY's Hudson Valley and...

Pros: Easy to understand plans, low costs, excellent customer service
Cons: roaming charges, inconvenient locations

If you are like me, you are totally and utterly confused by cellular phone plans. I mean, you've gotta worry about WHERE you can call without being charged a fortune, WHEN you can call w/o busting the bank, WHAT the termination fee is if you completely...

Pros: excellent service from local salesperson
Cons: poor service from main office

I recently switched from Verizon to Cellular One after being fed up with the customer service reps in the main office. I live near the Canadian border, and every month used to have to call to have Canadian roaming charges removed from my bill...

Pros: free calling, customer service
Cons: quality of digital phones, the phone heats up after talking for 1 hour

When my husband decided we should have a cell phone he searched around and found Cellular One to have the best plan. We received our phone from them and were pleased. We began to have problems with the phone itself. They ended up replacing the digital...

Pros: Most Minutes for my buck
Cons: bad sales rep

I went into the dealer knew what I wanted and what not so told the kid in there and got it. The bad part was for a coverage area he pointed at a map on the wall and said that its no actual copy of it I thought nothing of it and noticed on the map philly...

Pros: Friendly Customer Service
Cons: Some misinformation regarding how charges apply

I have actually found CellularOne customer service to be helpful and friendly most of the time. One thing I have noticed from other opinions I have read, is that many people may not realize that CellularONE is a franchise, each with its own parent...

Pros: Feeling of security.
Cons: It took me to the modern era.

This is an update on my review of my Cellular One cell phone service that I wrote on October 30, 2000.

My two-year contract was coming to an end and I discussed it with Mrs. RockyBug (being married to an economist, it is smart to talk to her...

Pros: Good selection of "pretty" phones.
Cons: Just about everything else...

Now, my mother taught me that if you don't have anything nice to say about someone not to say anything at all, but in this case, I feel compelled.

Just yesterday I gave my disconnection notice to Cellular One and I'm really looking forward to...