Pros: Can't think of any. Cons: Cust.service reps appear to have attended separate training courses. None have the same story.
Just got through with a most distasteful and unsatisfying episode of dealing with Cellular One's customer service department. We have made payments by check for over a year, and finally signed up for an on-line account and made our most recent payment ...
Pros: They were good in the early years. Cons: Tech Support and Customer Service are not to be trusted.
I became a CellularOne customer in 1994. At that time there was no competition in this area (rural Colorado). The local CellularOne Store had a human being and she was quite helpful. Time went on and I needed new phones (which they helped me with), ...
I have been a Cellular One customer for 3+years. I began having very bad reception last fall. In January I went to the local office to tell them I wanted to disconnect my service and go with another company due to the bad reception. They told me it ...
Pros: Good coverage in town and on the interstate. No problems with customer service. Cons: poor coverage in very rural areas
We are on the local 1200 plan and have not had any problems with either coverage or our bills, with the exception of my daughter going over her minutes a couple of times. We have been with cellone for almost 10 years and have only had a couple of times ...
Pros: Best prices, Excellent coverage, Western Home plan Cons: Possible billing confusion
OK, so maybe I'm just getting lucky here. I did all my research, determined Cellular One would be my best deal for land line replacement, and went for the two year contract. I was kinda worried after seeing all the reviews here, but I must say that the ...
Pros: They have an unlimited minutes plan for 45 dollars, really cute phone if that matters. Cons: You have to dial sometimes as much as 38 times before your call is connected.
In as few words as I can get out. Cellular One has actually committed fraud. An office in my area signed my initials to a 2 year contract after I only agreed to 1 year. Luckily I am a pack rat & had the original,so when I was talking to the customer ...
Pros: There weren't any. Cons: Much higher cost than expected from their salesperson's pitch.
Terrible service.
Most of the time the phone connections were unusable. We seldom got a connection that was even intelligible. The price was more than three times higher than their salesperson had estimated in his sales pitch (almost $400 per month rather than about ...
Pros: Nice phones Cons: Liars, cheats, crooks, rude, obnoxious, poor service, bad reception, misleading adverts and false hype
About 5 years ago I had an account with these guys... Every single month I fought it out with these guys over this thing or that thing concerning my phone bill. Peak charges this, out of area charges that. It was always something. Every month, never ...
Pros: Might be only game in town in certain places. Cons: Very limited usage outside of home area and Horrible customer service attitude
Cellular one is a company aimed to service the mostly rural and suburban areas, although they do have a Clear across America plan that's similar to the large carriers like Verizon or Sprint PCS, none of the regular features will be available to you in ...
Pros: Digital Coverage, SMS, Customer Rep is somewhat helpful, reception is great. Cons: Roaming when I go up the mountains!
First of all I had contract with Verizon Wireless for 2 years, and just recently had expired and decide go with CellularONE. Signed up for 24 months National 45 plan, 450 anytime minutes On or Off CellularONE network, 1750 Night minutes, 1750 Weekends...
Pros: One of a handful of choices especially in smaller market(s). Cons: Customer service, bait-and-switch tactics, poor reception/call reliability.
Initial sales consultation was pleasant thanks to efficiency of our rep at a walk-in location in Morgantown WV. Ostensibly, it was a corporate location (as opposed to a reseller) but you will notice that the Cellular One logo is tagged with "from Dobson...
I haven't had any problems with customer service or with my Nokia phone, or with Cellular One. I purchased my phone in Sept 2002. The local coverage fits my needs. The plan is $39.99 a month and offers free unlimited weekends, plus 950 anytime minutes to...
Pros: ...not much... Cons: Bad service area, Bad customer service, False advertisement
I bought this phone last year with one of those dumb contracts.
So i was at the Cellular One office where i live and they gave me a pretty good deal. First of all a $70 phone that cost me only $30 and they even told me "Yes, you can use it from...
I had my first cell phone back in 1998 with Cell One, old fashioned analog. Worked great, had very little problems with it, so when it came time for me to get into the digital era last Christmas, I didn't hesitate to go back to Cell One.
Pros: excellent service from local salesperson Cons: poor service from main office
I recently switched from Verizon to Cellular One after being fed up with the customer service reps in the main office. I live near the Canadian border, and every month used to have to call to have Canadian roaming charges removed from my bill...
Pros: Most Minutes for my buck Cons: bad sales rep
I went into the dealer knew what I wanted and what not so told the kid in there and got it. The bad part was for a coverage area he pointed at a map on the wall and said that its no actual copy of it I thought nothing of it and noticed on the map philly...
Pros: The Family Talk Plan is Wonderful for family members Cons: Their bills are terrible to read and the taxes are incredible.
Cellular One's (Cingular's)Family Talk plan is a great deal. For $42 a month ($29.95 plus tax) you and a friend or family member can talk indefinitely (local calls, of course). You can also talk to any local Cellular One or Cingular cell phone...
Pros: Over-the-phone reps seem more helpful Cons: Salespeople not knowledgeable, nonchalant
UGH! I just don't know what else to say to describe this experience.
A year ago I signed up for a year contract with 2 phones for myself and my husband. Mostly because he had a job in insurance, and would be driving around the western half...
Pros: ...not much... Cons: Bad service area, Bad customer service, False advertisement
I bought this phone last year with one of those dumb contracts.
So i was at the Cellular One office where i live and they gave me a pretty good deal. First of all a $70 phone that cost me only $30 and they even told me "Yes, you can use it from...
Pros: None Cons: Reception is terrible, many dead spots!
CellularOne in NW PA is horrible. They have failed to provide adequate tower coverage, so the reception is horrible. There is constant static on the phone and it fades in and out randomly. More often than not, you become completely disconnected from...
Pros: Great plan for a great price Cons: Haven't had any yet.
My experience with Cingular (formerly CellularOne) has been nothing but first rate.
I didn't need one of these expense plans with a million minutes I'll never use. With my plan I have 250 prime time minutes and free nights and weekends....
Pros: Free phone, reasonable priced until you go over your minutes Cons: Poor service, not enough towers in Alabama, poor reception
A year ago my husband and I started to look for a Cellular Phone Service Plan. The only problem was that we didn't have a large variety to choose from because of the small town that we lived in at the time. Cellular One decided to come into the area...
Pros: All turned to cons Cons: Digital service quality, customer service, rebate scams
My wife previously had a cellular account with CellularOne so we signed up for the Digital Family Plan. I bought 2 StarTac cellular phones at Radio Shack for $100 each and was supposed to get a $50 rebate on each phone. Within a couple days of getting...
Pros: The coverage is decent and you can have free long distance. Cons: Terrible customer service and unflexible plans
After having worked in the customer service industry, I can spot a quality customer service company and Cellular One is not one of them. After having been a customer for over five years, I called their customer service center to ask how I could upgrade...
Pros: Good customer service Cons: Prices high on buying phones
I have had Cellular One, now Cingular One for over 10 yrs.
I have been extremely satisfied. I have only had one bad customer service in all these years. Not knowing too much about the phones I had to call several times for different
reasons....
Pros: None Cons: Potential shady business tactics. Customer service is extremely arrogant and the customer is always WRONG.
About a year ago I signed up with Cellular One under a 2 year contract. Other than an occasional poor connection, everything has been great - until the last three billing cycles. For the last three months I've received a $5.00 late fee for late...
Pros: Short waiting time for an operator Cons: Rude incompetent people
I signed up for Cellular One (now Cingular) without researching it thoroughly enough. I signed a two year contract for two phones and boy am I sorry I did that.
I have never in my life received such inadequate customer service as I have from the...
Pros: The Nokia 5120 is a great phone! Cons: CELLULARONE lacks in the Customer Service department!
In March of 2000, I purchased a Nokia 5120 and the 225 minute DigitalPlus package through CELLULARONE. At the time, neither my husband nor I owned a vehicle and I felt better walking around alone with the promise of instant contact should something...
Pros: Best service and pricing Cons: Service in NOT perfect
CellularOne is a franchise and they are not all connected. People who use CellularOne in NY's Hudson Valley and people that use CellularOne in most other places are dealing with different companies?
Pros: Friendly Customer Service Cons: Some misinformation regarding how charges apply
I have actually found CellularOne customer service to be helpful and friendly most of the time. One thing I have noticed from other opinions I have read, is that many people may not realize that CellularONE is a franchise, each with its own parent...
Pros: Poor Service and rude representatives. Perhaps they are more efficient in urban areas, but they get you hook, line, and sinker if you live in the country. Cons: Nice phone. Reasonable price if you don't exceed your free time. They really get you by the minute if you go overtime or have to roam.
Having used CellularOne for 10 months, I am grossly dissatisfied with and disappointed with my wireless phone. Needing a cellular phone due to the fact that I was the responsible party for three people in their nineties and in nursing homes, I signed on...
Pros: free calling, customer service Cons: quality of digital phones, the phone heats up after talking for 1 hour
When my husband decided we should have a cell phone he searched around and found Cellular One to have the best plan. We received our phone from them and were pleased. We began to have problems with the phone itself. They ended up replacing the digital...
Pros: Easy to understand plans, low costs, excellent customer service Cons: roaming charges, inconvenient locations
If you are like me, you are totally and utterly confused by cellular phone plans. I mean, you've gotta worry about WHERE you can call without being charged a fortune, WHEN you can call w/o busting the bank, WHAT the termination fee is if you completely...
Pros: Coverage Area and Free Long Distance Cons: Everything else
I am currently an indirect dealer for Cellular One in Upstate NY and from what i've learned i've not been too please about it. I used too be a Cell One Customer since back in 1994 of course as anyone who lives around here knows our options at that time...
Pros: NONE Cons: poor handling of customer complaints, customer satisfaction low priority, poor cell service
After conferring extensively with an authorized agent, I chose a 150 anytime minutes plan for 34.99 per month. The agent assured my that I would only pay for actual time used, and that calls would not be rounded up to the nearest minute. He also said...
Pros: Corporate office was helpful. Cons: Rude Rude Rude
Did you know?
That if you buy an item from a CellularOne dealer,,,that you have to go back to the exact place of purchase to return it? Why yes you do!
I bought a cellphone for my son and he did not want the face plate...
Poorest Service and coverage area. by badcellphone ,Dec 23 '05
Pros: None available. Cons: Too numerous to mention.
Not only do they have the poorest service, the area coverage is not suitable. Way to high $ amount to discontinue service.
Going away from home even though we have the national plan, there are too many dead spots. When service is unacceptable, one should be able to discontinue service without a $1200. fee.
STAY AWAY FROM CELLULAR ONE!!! by thedog62 ,Dec 22 '05
Pros: None Cons: Very unethical business practices bordering on fraud!
I had service with Cellular One for 4 1/2 years until recently. A Cellular One rep lied to me recently, telling me that my coverage area included an area it really did not. The result? Hundreds of dollars in roaming charges, which has made me cancel all my Christmas plans this year.
And did they care? Aside from one rep whose hands were tied by her "superiors," they could not have cared less.
Their business practices border on fraud, so I would suggest to anyone who is looking for cellular service to look elsewhere. If I were to commit fraud against Cellular One, I would be in jail. When they do it, they get away with it. The only way to fight this is to steer as much business AWAY from them as possible!
WARNING!!!!! Read before you decide by john_orrell ,Dec 13 '05
Pros: none Cons: run far way from them
Don't be fooled, sleazy car dealer will give you a better deal. I pay $140 a month for no service. When I complained, they say I can cancel but it will cost me $600 dollars. The ethics of the sales staff are the lowest. When I complained from day one about no service, they told me of a scheme to get an up graded phone from the insurance company. I regret ever doing it. I feel bad that I scooped to their level. The phones that we received were LG phones. In my opinion,the only thing they are good for is throwing them away. I'll give you some good advice, if you start to go into one of their stores, turn around and run far, far away. Alltel bought them out. I thought it would get better then. But Alltel still refers me to these idiots.
Pros: Local Phone number. Cons: Dropped calls, poor quality reception, now roaming wherever you go.
I've seen this bit before. They tell you that you can contact them via email to cancel. But when you call to verify they have no recollection of any email. Plus forcing you into waiting 30days to cancel your account. Yet it's odd you can sign up in an office and have phone service in less that 30 minutes. It wouldn't take that long for them to cancel you if it were up to them. Luckily I CCd some other email accounts as verification I notified them.
As for service it's worthless. When we first got it a few years ago it was fine. But slowly got worse until you can't even make a call and understand each other on the line. When I tried to make a 911 call when my wife was injured was the last draw. Why pay for something if you can't even make a call in your own town?
Waiting to see what they try to do on my account cancellation. They try to sidestep this one I'm going to the FTC, Attorney General's office, or whoever will listen.
I have had service through most all the major carriers by now(Sprint, AT&T, US Cellular, Verizon, T-Mobile, ect) and CellularOne remains at the bottom of the pile. The connection/reception was fair but did have a abnormally high amount of dropped calls. Sometimes people would call me and leave a message but I wouldnt recieve for hours even days later! The in store reps have no problems lying to your face in order to make a sale. Worst of all was the customer service. Be prepared for hour+ long hold times. Also, I have never gotten so angry over the phone talking to someone, and I was talking to a lead shift supervisor. EXTREMELY RUDE!!! They would not credit me back the lousy 15min I requested due to dropped calls from the previous month. WILL NEVER DO BUSINESS WITH CELLULARONE AGAIN!!! I would even consider picketting infront of their store to thwart potential new customers from getting bent over with CellularOne.
Customer Service... What service with Cellular None by thyloyalself ,Aug 12 '05
Pros: Ability to manupulate plans without altering contract Cons: NO LOANER PROGRAM
Its unfortunate that a company such as Cellular None doesn't provide loaner phones for their customers that purchase cellular service. Poor choice. Thats bad if not the worst issue you can offer loyal customers who have been with the company for years. Essentially its a slap in the face to customers who were loyal customers for years. Bad customer service elimination of loaner phones = corperate merge with Cingular.
Pros: Not many Cons: Described above. Find another cellular provider.
I have had my contract with CellularOne for over a year. During this time I have made several phone calls a week from Louisville (which is in my extended area) to my home area. Until now I was never charged a roaming charge. The main reason I went with this plan is that the sales rep told me that I would not be charged roaming fees from Louisville to my home area. And over the last 15 months that has been true.
So I get the bill. Talk to the CellularOne rep at the 800 number. Their response is too bad, we can't guarantee that you will also be carried on one of our tours. They told me the phone would tell you if you were roaming or not. I asked them how I was supposed to notice if a call switched tours when I was holding it up to my ear. They said the indicator would change. Great answer.
They finally revoked the charge, but you can bet Monday a.m. I will be at the local office.
And if I incur roaming charges on the next bill I am going straight to the State Attorney General's office.
Pros: Nothing Cons: Everything about the company and it service
Cellular One is the only cell phone we can get in our area. Other people come from different areas have great service, but we have none. They have the contract with our local telephone company, they bought the right of air ways years ago when cell service was just beginning and now no other cell company can come to the area. So what do we do accept the lies the lady tells you about what good service you get and talks you into a 2 year contract. You are thinking Great! Until you get home charge you phone to find out there is no service in most of the area. You are stuck with this phone and contract because the nice lady told you how great it was.
Cellular One has a sign on the highway in Clarksburg WV that reads What good are the minutes if you can't use them. I agree with that, but how do you get them to give you good service.
Poor Poor Poor Service!!! by texaslillady ,Sep 17 '04
Pros: None Cons: Rude customer service representatives. Lie to customers. Charged for services not rendered.
Cellularone is the worst cell phone service that I have ever dealt with! The employees are rude and they will lie when the truth would do them more good. I'm soooo glad that my contract with them is completed. Seems that they are only interested in taking customers hard earned money, and NOT in providing good service. I will NEVER use this company again. I would do without a cell phone first! I was billed for about 9 months for a phone THEY lost while supposedly repairing it. Finally had to have a fit in the office to get the phone replaced, THEN was charged for a "loaner" phone that I never received! (That was just the tip of the iceberg. Multiple problems with this company). Crappy business ethics.
I first used Cellular One about 8 years ago and it was horrible, so I switched and vowed never to go there again. Along comes my kids and want an unlimited local plan. I decided to try and use them again, surely over the years they would have improved! WRONG! They are the rudest, most incompetent people I have ever met. Not only does it take anywhere from 4-6 trips to the office just to get anything done the way you ask, but then if you ever have to call their customer service, well lets just suffice to say I would rather talk to Satan himself. Forget asking to speak to a supervisor, obviously they don't exist. Either that or they just don't take calls. The reps are rude and totally incompetent. Its always someones else's mess-up and can't be fixed. I did learn something new though...if you put something in a computer, it can't be taken out. It becomes permanent. Can't be fixed. Just pay it!
Never never again!!!
Pros: There is nothing good about CellOne in Anchorage. Cons: They have failed in every aspect of cellular phone service!
I live in Anchorage, Alaska and have CellOne. I pay $50 a month for the worst service ever! The local companies are able to offer reception and reliability while CellOne offers a scant 50% success rate for calls...then I must use more airtime each time I have to call a person back because of a lost signal!
Pros: none yet. Voice quality horrible. Cons: small print; horrible customer service
I purchased a pre-paid phone and initial $10 card. I went on vacation. When I returned, though I was not informed when I purchased the card, the value had expired -- after only 30 days. It seems this is not a service for those who truly want only an emergency phone.
Incidentally, it took 52 minutes of calling, 8 times, customer service, to get someone who would even try to explain what happened. The customer service phone # on the cell phone is only for non-prepaid accounts, and without $ on the phone, I couldn't call customer service, and no one would connect me!!!
Pros: Local area service has been good Cons: Customer Service is extremely poor; unreliable service in other areas of the state.
I have tried for seven months to get Dobson Cellular One to remove the $9.95 "free incoming" charge from my bills. It is removed one month, re-appears the next. (Wish I had read the reviews before I signed up!) My contract was for $34.95/month with 200 minutes, no long distance, no roaming in the state of Texas; the first month's bill showed a charge and a credit for $9.95 for "free incoming - six months" (how do they get "free" out of $9.95/mo??). I have had service with them since 1995, and for all this time, all calls (outgoing and incoming) were charged against the plan minutes. Nowhere in the new contract (or the promotional material) does it state that incoming minutes are charged separately, and there is no provision for charging anything more than the stated $34.95/mo. This looks like deceptive trade practice to me - now I think it's time to get the State Attorney General's office involved, and/or the FCC!
Warning!!! Local Service ? NOT TRUE!! by modee ,May 12 '04
Pros: NONE !! Cons: CAN NOT USE FOR ALL LOCAL NUMBERS
I live in Show Low, Arizona and purchased a Cellular One
prepaid phone based on the calling area shown me during a visit
to the local cellular one office. I was told I could make local calls within that area! NOT TRUE!!!! I found out AFTER I
purchased the phone that I can not Call Cellular One's competitors 928-242-000000 numbers which are a LOCAL CALL from
any land line in the area!! FALSE AND MISLEADING PRESENTATION!! WARNING, DO NOT BUY THIS SERVICE !!
DON'T GET CELLULARONE PHONE PLANS by mthschick2006 ,Dec 19 '03
Pros: WHAT PROS? Cons: THE STUPID SIGNAL THERE IS NONE
MY PARENTS HAVE PHONES THAT ARE EXACTLY THE SAME WITH THE SAME CALLING PLAN AND EVERYTHING WELL I HAD MY MOMS PHONE COMING HOME FROM A FOOTBALL GAME AND I WENT TO CALL HOME AND THE PHONE DIDN'T HAVE ANY SERVICE ANY WHERE I COULDNT CALL UNTIL I GOT TO MY SCHOOL AND THEN I HAD TO USE A PAY PHONE. I'M NEVER GOING TO GET ANY THING FROM CELLULAR ONE AGAIN NEITHER IS MY FAMILY.
Awful, dishonest, bad service by davidve5 ,Oct 06 '03
Pros: Absolutely none. Cons: Too many to list
This company is just terrible.. period. I emphatically recommend that you choose a different cell provider. These people are absolutely unresponsive and terrible to deal with. You'll be sorry (very sorry) if you go with Cell One.. I promise.
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