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Mar 30 '06
Pros: Can't think of any.
Cons: Cust.service reps appear to have attended separate training courses. None have the same story.
Summary: Just got through with a most distasteful and unsatisfying episode of dealing with Cellular One's customer service department. We have made payments by check for over a year, and finally signed up for an on-line account and made our most recent payment ... read more
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Dec 12 '05
Pros: They were good in the early years.
Cons: Tech Support and Customer Service are not to be trusted.
Summary: I became a CellularOne customer in 1994. At that time there was no competition in this area (rural Colorado). The local CellularOne Store had a human being and she was quite helpful. Time went on and I needed new phones (which they helped me with), ... read more
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May 20 '05
Pros: Nothing
Cons: Everything, service, reception, lies, false claims
Summary: I have been a Cellular One customer for 3+years. I began having very bad reception last fall. In January I went to the local office to tell them I wanted to disconnect my service and go with another company due to the bad reception. They told me it ... read more
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May 14 '05
Pros: Good coverage in town and on the interstate. No problems with customer service.
Cons: poor coverage in very rural areas
Summary: We are on the local 1200 plan and have not had any problems with either coverage or our bills, with the exception of my daughter going over her minutes a couple of times. We have been with cellone for almost 10 years and have only had a couple of times ... read more
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Dec 30 '04
Pros: Best prices, Excellent coverage, Western Home plan
Cons: Possible billing confusion
Summary: OK, so maybe I'm just getting lucky here. I did all my research, determined Cellular One would be my best deal for land line replacement, and went for the two year contract. I was kinda worried after seeing all the reviews here, but I must say that the ... read more
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Nov 21 '04
Pros: They have an unlimited minutes plan for 45 dollars, really cute phone if that matters.
Cons: You have to dial sometimes as much as 38 times before your call is connected.
Summary: In as few words as I can get out. Cellular One has actually committed fraud. An office in my area signed my initials to a 2 year contract after I only agreed to 1 year. Luckily I am a pack rat & had the original,so when I was talking to the customer ... read more
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Nov 03 '04
Pros: There weren't any.
Cons: Much higher cost than expected from their salesperson's pitch.
Terrible service.
Summary: Most of the time the phone connections were unusable. We seldom got a connection that was even intelligible. The price was more than three times higher than their salesperson had estimated in his sales pitch (almost $400 per month rather than about ... read more
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Aug 31 '04
Pros: Nice phones
Cons: Liars, cheats, crooks, rude, obnoxious, poor service, bad reception, misleading adverts and false hype
Summary: About 5 years ago I had an account with these guys... Every single month I fought it out with these guys over this thing or that thing concerning my phone bill. Peak charges this, out of area charges that. It was always something. Every month, never ... read more
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Feb 09 '04
Pros: Might be only game in town in certain places.
Cons: Very limited usage outside of home area and Horrible customer service attitude
Summary: Cellular one is a company aimed to service the mostly rural and suburban areas, although they do have a Clear across America plan that's similar to the large carriers like Verizon or Sprint PCS, none of the regular features will be available to you in ... read more
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Jul 03 '03
Pros: They will make payment arrangements for you when they overcharge you for their service.
Cons: Deceptive billing plans, consumer beware.
Summary: My family cell phone coverage was supposed to be 3000 weekend and night minutes and 700 anytime minu ... read more
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May 25 '03
Pros: Digital Coverage, SMS, Customer Rep is somewhat helpful, reception is great.
Cons: Roaming when I go up the mountains!
Summary: First of all I had contract with Verizon Wireless for 2 years, and just recently had expired and decide go with CellularONE. Signed up for 24 months National 45 plan, 450 anytime minutes On or Off CellularONE network, 1750 Night minutes, 1750 Weekends ... read more
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Apr 30 '03
Pros: absolutely positively nothing
Cons: idiotic customer service policies, lack of help, accepts no responsibility
Summary: The only businesses I know that are comparable to Cellular One are deservedly out of business and hopefully Cell One will follow suit.
For many months now I have had a day highlighted on my calendar. Above all else I did not want to miss ... read more
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Feb 12 '03
Pros: One of a handful of choices especially in smaller market(s).
Cons: Customer service, bait-and-switch tactics, poor reception/call reliability.
Summary: Initial sales consultation was pleasant thanks to efficiency of our rep at a walk-in location in Morgantown WV. Ostensibly, it was a corporate location (as opposed to a reseller) but you will notice that the Cellular One logo is tagged with "from Dobson ... read more
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Oct 24 '02
Pros: Inexpensive service plan
Cons: None yet
Summary: I haven't had any problems with customer service or with my Nokia phone, or with Cellular One. I purchased my phone in Sept 2002. The local coverage fits my needs. The plan is $39.99 a month and offers free unlimited weekends, plus 950 anytime minutes to ... read more
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Feb 23 '02
Pros: ...not much...
Cons: Bad service area, Bad customer service, False advertisement
Summary: I bought this phone last year with one of those dumb contracts.
So i was at the Cellular One office where i live and they gave me a pretty good deal. First of all a $70 phone that cost me only $30 and they even told me "Yes, you can use it from ... read more
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Jan 30 '02
Pros: Cheap, Quick Signup.
Cons: Horrible Customer Service, Bad Reception, Dropped Calls
Summary: I had my first cell phone back in 1998 with Cell One, old fashioned analog. Worked great, had very little problems with it, so when it came time for me to get into the digital era last Christmas, I didn't hesitate to go back to Cell One.
I ... read more
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Sep 23 '01
Pros: Good selection of "pretty" phones.
Cons: Just about everything else...
Summary: Now, my mother taught me that if you don't have anything nice to say about someone not to say anything at all, but in this case, I feel compelled.
Just yesterday I gave my disconnection notice to Cellular One and I'm really looking forward to ... read more
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Aug 31 '01
Pros: excellent service from local salesperson
Cons: poor service from main office
Summary: I recently switched from Verizon to Cellular One after being fed up with the customer service reps in the main office. I live near the Canadian border, and every month used to have to call to have Canadian roaming charges removed from my bill ... read more
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Aug 28 '01
Pros: Most Minutes for my buck
Cons: bad sales rep
Summary: I went into the dealer knew what I wanted and what not so told the kid in there and got it. The bad part was for a coverage area he pointed at a map on the wall and said that its no actual copy of it I thought nothing of it and noticed on the map philly ... read more
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Jul 28 '01
Pros: The Family Talk Plan is Wonderful for family members
Cons: Their bills are terrible to read and the taxes are incredible.
Summary: Cellular One's (Cingular's)Family Talk plan is a great deal. For $42 a month ($29.95 plus tax) you and a friend or family member can talk indefinitely (local calls, of course). You can also talk to any local Cellular One or Cingular cell phone ... read more
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Jul 02 '01
Pros: Over-the-phone reps seem more helpful
Cons: Salespeople not knowledgeable, nonchalant
Summary: UGH! I just don't know what else to say to describe this experience.
A year ago I signed up for a year contract with 2 phones for myself and my husband. Mostly because he had a job in insurance, and would be driving around the western half ... read more
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Jun 06 '01
Pros: ...not much...
Cons: Bad service area, Bad customer service, False advertisement
Summary: I bought this phone last year with one of those dumb contracts.
So i was at the Cellular One office where i live and they gave me a pretty good deal. First of all a $70 phone that cost me only $30 and they even told me "Yes, you can use it from ... read more
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May 22 '01
Pros: None
Cons: Reception is terrible, many dead spots!
Summary: CellularOne in NW PA is horrible. They have failed to provide adequate tower coverage, so the reception is horrible. There is constant static on the phone and it fades in and out randomly. More often than not, you become completely disconnected from ... read more
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May 01 '01
Pros: Great plan for a great price
Cons: Haven't had any yet.
Summary: My experience with Cingular (formerly CellularOne) has been nothing but first rate.
I didn't need one of these expense plans with a million minutes I'll never use. With my plan I have 250 prime time minutes and free nights and weekends. ... read more
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Apr 16 '01
Pros: Free phone, reasonable priced until you go over your minutes
Cons: Poor service, not enough towers in Alabama, poor reception
Summary: A year ago my husband and I started to look for a Cellular Phone Service Plan. The only problem was that we didn't have a large variety to choose from because of the small town that we lived in at the time. Cellular One decided to come into the area ... read more
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Apr 04 '01
Pros: All turned to cons
Cons: Digital service quality, customer service, rebate scams
Summary: My wife previously had a cellular account with CellularOne so we signed up for the Digital Family Plan. I bought 2 StarTac cellular phones at Radio Shack for $100 each and was supposed to get a $50 rebate on each phone. Within a couple days of getting ... read more
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Mar 13 '01
Pros: The coverage is decent and you can have free long distance.
Cons: Terrible customer service and unflexible plans
Summary: After having worked in the customer service industry, I can spot a quality customer service company and Cellular One is not one of them. After having been a customer for over five years, I called their customer service center to ask how I could upgrade ... read more
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Feb 10 '01
Pros: Good customer service
Cons: Prices high on buying phones
Summary: I have had Cellular One, now Cingular One for over 10 yrs.
I have been extremely satisfied. I have only had one bad customer service in all these years. Not knowing too much about the phones I had to call several times for different
reasons. ... read more
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Jan 30 '01
Pros: None
Cons: Potential shady business tactics. Customer service is extremely arrogant and the customer is always WRONG.
Summary: About a year ago I signed up with Cellular One under a 2 year contract. Other than an occasional poor connection, everything has been great - until the last three billing cycles. For the last three months I've received a $5.00 late fee for late ... read more
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Jan 23 '01
Pros: Short waiting time for an operator
Cons: Rude incompetent people
Summary: I signed up for Cellular One (now Cingular) without researching it thoroughly enough. I signed a two year contract for two phones and boy am I sorry I did that.
I have never in my life received such inadequate customer service as I have from the ... read more
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Jan 07 '01
Pros: The Nokia 5120 is a great phone!
Cons: CELLULARONE lacks in the Customer Service department!
Summary: In March of 2000, I purchased a Nokia 5120 and the 225 minute DigitalPlus package through CELLULARONE. At the time, neither my husband nor I owned a vehicle and I felt better walking around alone with the promise of instant contact should something ... read more
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Dec 22 '00
Pros: Best service and pricing
Cons: Service in NOT perfect
Summary: CellularOne is a franchise and they are not all connected. People who use CellularOne in NY's Hudson Valley and people that use CellularOne in most other places are dealing with different companies?
I am a dealer in NY's Hudson Valley and ... read more
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Dec 17 '00
Pros: Friendly Customer Service
Cons: Some misinformation regarding how charges apply
Summary: I have actually found CellularOne customer service to be helpful and friendly most of the time. One thing I have noticed from other opinions I have read, is that many people may not realize that CellularONE is a franchise, each with its own parent ... read more
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Dec 06 '00
Pros: Poor Service and rude representatives. Perhaps they are more efficient in urban areas, but they get you hook, line, and sinker if you live in the country.
Cons: Nice phone. Reasonable price if you don't exceed your free time. They really get you by the minute if you go overtime or have to roam.
Summary: Having used CellularOne for 10 months, I am grossly dissatisfied with and disappointed with my wireless phone. Needing a cellular phone due to the fact that I was the responsible party for three people in their nineties and in nursing homes, I signed on ... read more
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Dec 06 '00
Pros: free calling, customer service
Cons: quality of digital phones, the phone heats up after talking for 1 hour
Summary: When my husband decided we should have a cell phone he searched around and found Cellular One to have the best plan. We received our phone from them and were pleased. We began to have problems with the phone itself. They ended up replacing the digital ... read more
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Nov 23 '00
Pros: Easy to understand plans, low costs, excellent customer service
Cons: roaming charges, inconvenient locations
Summary: If you are like me, you are totally and utterly confused by cellular phone plans. I mean, you've gotta worry about WHERE you can call without being charged a fortune, WHEN you can call w/o busting the bank, WHAT the termination fee is if you completely ... read more
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Nov 21 '00
Pros: Sign up was a breeze
Cons: Horrible customer service
Summary: I chose Cellular One because of a promotion. Phone worked...
However, they are not a company which likes to extend any type of service to a customer. Here are examples:
- Most interesting, the recent bad experience involved the ... read more
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Nov 14 '00
Pros: Coverage Area and Free Long Distance
Cons: Everything else
Summary: I am currently an indirect dealer for Cellular One in Upstate NY and from what i've learned i've not been too please about it. I used too be a Cell One Customer since back in 1994 of course as anyone who lives around here knows our options at that time ... read more
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Nov 06 '00
Pros: NONE
Cons: poor handling of customer complaints, customer satisfaction low priority, poor cell service
Summary: After conferring extensively with an authorized agent, I chose a 150 anytime minutes plan for 34.99 per month. The agent assured my that I would only pay for actual time used, and that calls would not be rounded up to the nearest minute. He also said ... read more
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Oct 30 '00
Pros: Feeling of security.
Cons: It took me to the modern era.
Summary: This is an update on my review of my Cellular One cell phone service that I wrote on October 30, 2000.
My two-year contract was coming to an end and I discussed it with Mrs. RockyBug (being married to an economist, it is smart to talk to her ... read more
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Oct 28 '00
Pros: Corporate office was helpful.
Cons: Rude Rude Rude
Summary: Did you know?
That if you buy an item from a CellularOne dealer,,,that you have to go back to the exact place of purchase to return it? Why yes you do!
I bought a cellphone for my son and he did not want the face plate ... read more
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Dec 23 '05
Pros: None available.
Cons: Too numerous to mention.
Summary: Not only do they have the poorest service, the area coverage is not suitable. Way to high $ amount to discontinue service. Going away from home even though we have the national plan, there are too many dead spots. When service is unacceptable, one
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Dec 22 '05
Pros: None
Cons: Very unethical business practices bordering on fraud!
Summary: I had service with Cellular One for 4 1/2 years until recently. A Cellular One rep lied to me recently, telling me that my coverage area included an area it really did not. The result? Hundreds of dollars in roaming charges, which has made me cancel all
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Dec 13 '05
Pros: none
Cons: run far way from them
Summary: Don't be fooled, sleazy car dealer will give you a better deal. I pay $140 a month for no service. When I complained, they say I can cancel but it will cost me $600 dollars. The ethics of the sales staff are the lowest. When I complained from day one
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Oct 04 '05
Pros: NONE
Cons: Terrible company
Summary: Service is very unreliable especially from 3 - 5 pm. Last Friday service was down for the entire state. Received no help from customer service. Even their web site was non
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Sep 19 '05
Pros: Local Phone number.
Cons: Dropped calls, poor quality reception, now roaming wherever you go.
Summary: I've seen this bit before. They tell you that you can contact them via email to cancel. But when you call to verify they have no recollection of any email. Plus forcing you into waiting 30days to cancel your account. Yet it's odd you can sign up in
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Sep 13 '05
Pros: None, Zero, Zilp, Zilch, Nada
Cons: RUDE CUSTOMER SERVICE, LOOOOOONG HOLD TIMES, LYING SALESMEN, EVERYTHING ELSE
Summary: I have had service through most all the major carriers by now(Sprint, AT&T, US Cellular, Verizon, T-Mobile, ect) and CellularOne remains at the bottom of the pile. The connection/reception was fair but did have a abnormally high amount of dropped calls.
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Aug 12 '05
Pros: Ability to manupulate plans without altering contract
Cons: NO LOANER PROGRAM
Summary: Its unfortunate that a company such as Cellular None doesn't provide loaner phones for their customers that purchase cellular service. Poor choice. Thats bad if not the worst issue you can offer loyal customers who have been with the company for years.
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May 14 '05
Pros: Not many
Cons: Described above. Find another cellular provider.
Summary: I have had my contract with CellularOne for over a year. During this time I have made several phone calls a week from Louisville (which is in my extended area) to my home area. Until now I was never charged a roaming charge. The main reason I went
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Dec 30 '04
Pros: Nothing
Cons: Everything about the company and it service
Summary: Cellular One is the only cell phone we can get in our area. Other people come from different areas have great service, but we have none. They have the contract with our local telephone company, they bought the right of air ways years ago when cell
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Sep 17 '04
Pros: None
Cons: Rude customer service representatives. Lie to customers. Charged for services not rendered.
Summary: Cellularone is the worst cell phone service that I have ever dealt with! The employees are rude and they will lie when the truth would do them more good. I'm soooo glad that my contract with them is completed. Seems that they are only interested in
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Aug 09 '04
Pros: NONE
Cons: Everything
Summary: I first used Cellular One about 8 years ago and it was horrible, so I switched and vowed never to go there again. Along comes my kids and want an unlimited local plan. I decided to try and use them again, surely over the years they would have improved!
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Jul 28 '04
Pros: There is nothing good about CellOne in Anchorage.
Cons: They have failed in every aspect of cellular phone service!
Summary: I live in Anchorage, Alaska and have CellOne. I pay $50 a month for the worst service ever! The local companies are able to offer reception and reliability while CellOne offers a scant 50% success rate for calls...then I must use more airtime each time
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Jul 23 '04
Pros: none yet. Voice quality horrible.
Cons: small print; horrible customer service
Summary: I purchased a pre-paid phone and initial $10 card. I went on vacation. When I returned, though I was not informed when I purchased the card, the value had expired -- after only 30 days. It seems this is not a service for those who truly want only an
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May 28 '04
Pros: Local area service has been good
Cons: Customer Service is extremely poor; unreliable service in other areas of the state.
Summary: I have tried for seven months to get Dobson Cellular One to remove the $9.95 "free incoming" charge from my bills. It is removed one month, re-appears the next. (Wish I had read the reviews before I signed up!) My contract was for $34.95/month with
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May 12 '04
Pros: NONE !!
Cons: CAN NOT USE FOR ALL LOCAL NUMBERS
Summary: I live in Show Low, Arizona and purchased a Cellular One prepaid phone based on the calling area shown me during a visit to the local cellular one office. I was told I could make local calls within that area! NOT TRUE!!!! I found out AFTER I
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Dec 19 '03
Pros: WHAT PROS?
Cons: THE STUPID SIGNAL THERE IS NONE
Summary: MY PARENTS HAVE PHONES THAT ARE EXACTLY THE SAME WITH THE SAME CALLING PLAN AND EVERYTHING WELL I HAD MY MOMS PHONE COMING HOME FROM A FOOTBALL GAME AND I WENT TO CALL HOME AND THE PHONE DIDN'T HAVE ANY SERVICE ANY WHERE I COULDNT CALL UNTIL I GOT TO MY S
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Oct 06 '03
Pros: Absolutely none.
Cons: Too many to list
Summary: This company is just terrible.. period. I emphatically recommend that you choose a different cell provider. These people are absolutely unresponsive and terrible to deal with. You'll be sorry (very sorry) if you go with Cell One.. I promise.
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