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by rsoxhater , Jan 30 '02
Pros: Cheap, Quick Signup.
Cons: Horrible Customer Service, Bad Reception, Dropped Calls
I had my first cell phone back in 1998 with Cell One, old fashioned analog. Worked great, had very little problems with it, so when it came time for me to get into the digital era last Christmas, I didn't hesitate to go back to Cell One.
I...
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by andreabird , Sep 23 '01
Pros: Good selection of "pretty" phones.
Cons: Just about everything else...
Now, my mother taught me that if you don't have anything nice to say about someone not to say anything at all, but in this case, I feel compelled.
Just yesterday I gave my disconnection notice to Cellular One and I'm really looking forward to...
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by debangor , Aug 31 '01
Pros: excellent service from local salesperson
Cons: poor service from main office
I recently switched from Verizon to Cellular One after being fed up with the customer service reps in the main office. I live near the Canadian border, and every month used to have to call to have Canadian roaming charges removed from my bill...
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by Weatherboy , Aug 28 '01
Pros: Most Minutes for my buck
Cons: bad sales rep
I went into the dealer knew what I wanted and what not so told the kid in there and got it. The bad part was for a coverage area he pointed at a map on the wall and said that its no actual copy of it I thought nothing of it and noticed on the map philly...
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by MGoldberg , Jul 28 '01
Pros: The Family Talk Plan is Wonderful for family members
Cons: Their bills are terrible to read and the taxes are incredible.
Cellular One's (Cingular's)Family Talk plan is a great deal. For $42 a month ($29.95 plus tax) you and a friend or family member can talk indefinitely (local calls, of course). You can also talk to any local Cellular One or Cingular cell phone...
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by katja00 , Jul 02 '01
Pros: Over-the-phone reps seem more helpful
Cons: Salespeople not knowledgeable, nonchalant
UGH! I just don't know what else to say to describe this experience.
A year ago I signed up for a year contract with 2 phones for myself and my husband. Mostly because he had a job in insurance, and would be driving around the western half...
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by u2dan , Jun 06 '01
Pros: ...not much...
Cons: Bad service area, Bad customer service, False advertisement
I bought this phone last year with one of those dumb contracts.
So i was at the Cellular One office where i live and they gave me a pretty good deal. First of all a $70 phone that cost me only $30 and they even told me "Yes, you can use it from...
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by hollyrenee , May 22 '01
Pros: None
Cons: Reception is terrible, many dead spots!
CellularOne in NW PA is horrible. They have failed to provide adequate tower coverage, so the reception is horrible. There is constant static on the phone and it fades in and out randomly. More often than not, you become completely disconnected from...
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by jennymdean , May 01 '01
Pros: Great plan for a great price
Cons: Haven't had any yet.
My experience with Cingular (formerly CellularOne) has been nothing but first rate.
I didn't need one of these expense plans with a million minutes I'll never use. With my plan I have 250 prime time minutes and free nights and weekends....
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by davelaura , Apr 16 '01
Pros: Free phone, reasonable priced until you go over your minutes
Cons: Poor service, not enough towers in Alabama, poor reception
A year ago my husband and I started to look for a Cellular Phone Service Plan. The only problem was that we didn't have a large variety to choose from because of the small town that we lived in at the time. Cellular One decided to come into the area...
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by snively , Apr 04 '01
Pros: All turned to cons
Cons: Digital service quality, customer service, rebate scams
My wife previously had a cellular account with CellularOne so we signed up for the Digital Family Plan. I bought 2 StarTac cellular phones at Radio Shack for $100 each and was supposed to get a $50 rebate on each phone. Within a couple days of getting...
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by cindys94 , Mar 13 '01
Pros: The coverage is decent and you can have free long distance.
Cons: Terrible customer service and unflexible plans
After having worked in the customer service industry, I can spot a quality customer service company and Cellular One is not one of them. After having been a customer for over five years, I called their customer service center to ask how I could upgrade...
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by krer6129 , Feb 10 '01
Pros: Good customer service
Cons: Prices high on buying phones
I have had Cellular One, now Cingular One for over 10 yrs.
I have been extremely satisfied. I have only had one bad customer service in all these years. Not knowing too much about the phones I had to call several times for different
reasons....
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by dchoate99 , Jan 30 '01
Pros: None
Cons: Potential shady business tactics. Customer service is extremely arrogant and the customer is always WRONG.
About a year ago I signed up with Cellular One under a 2 year contract. Other than an occasional poor connection, everything has been great - until the last three billing cycles. For the last three months I've received a $5.00 late fee for late...
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by rasbaby , Jan 23 '01
Pros: Short waiting time for an operator
Cons: Rude incompetent people
I signed up for Cellular One (now Cingular) without researching it thoroughly enough. I signed a two year contract for two phones and boy am I sorry I did that.
I have never in my life received such inadequate customer service as I have from the...
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