General Reviews of Cellular One Customer Service

General Reviews of Cellular One Customer Service

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  • Cancellation Tactics

    Sep 19 '05
    Pros: Local Phone number.
    Cons: Dropped calls, poor quality reception, now roaming wherever you go.

    Summary: I've seen this bit before. They tell you that you can contact them via email to cancel. But when you call to verify they have no recollection of any email. Plus forcing you into waiting 30days to cancel your account. Yet it's odd you can sign up in

  • wow... yet another HORRIBLE cellularone rating

    Sep 13 '05
    Pros: None, Zero, Zilp, Zilch, Nada
    Cons: RUDE CUSTOMER SERVICE, LOOOOOONG HOLD TIMES, LYING SALESMEN, EVERYTHING ELSE

    Summary: I have had service through most all the major carriers by now(Sprint, AT&T, US Cellular, Verizon, T-Mobile, ect) and CellularOne remains at the bottom of the pile. The connection/reception was fair but did have a abnormally high amount of dropped calls.

  • Customer Service... What service with Cellular None

    Aug 12 '05
    Pros: Ability to manupulate plans without altering contract
    Cons: NO LOANER PROGRAM

    Summary: Its unfortunate that a company such as Cellular None doesn't provide loaner phones for their customers that purchase cellular service. Poor choice. Thats bad if not the worst issue you can offer loyal customers who have been with the company for years.

  • Don't Use CellularOne.

    May 14 '05
    Pros: Not many
    Cons: Described above. Find another cellular provider.

    Summary: I have had my contract with CellularOne for over a year. During this time I have made several phone calls a week from Louisville (which is in my extended area) to my home area. Until now I was never charged a roaming charge. The main reason I went

  • No Service

    Dec 30 '04
    Pros: Nothing
    Cons: Everything about the company and it service

    Summary: Cellular One is the only cell phone we can get in our area. Other people come from different areas have great service, but we have none. They have the contract with our local telephone company, they bought the right of air ways years ago when cell

  • Poor Poor Poor Service!!!

    Sep 17 '04
    Pros: None
    Cons: Rude customer service representatives. Lie to customers. Charged for services not rendered.

    Summary: Cellularone is the worst cell phone service that I have ever dealt with! The employees are rude and they will lie when the truth would do them more good. I'm soooo glad that my contract with them is completed. Seems that they are only interested in

  • Customer Service from Hell

    Aug 09 '04
    Pros: NONE
    Cons: Everything

    Summary: I first used Cellular One about 8 years ago and it was horrible, so I switched and vowed never to go there again. Along comes my kids and want an unlimited local plan. I decided to try and use them again, surely over the years they would have improved!

  • Horrible Horrible!

    Jul 28 '04
    Pros: There is nothing good about CellOne in Anchorage.
    Cons: They have failed in every aspect of cellular phone service!

    Summary: I live in Anchorage, Alaska and have CellOne. I pay $50 a month for the worst service ever! The local companies are able to offer reception and reliability while CellOne offers a scant 50% success rate for calls...then I must use more airtime each time

  • Beware Pre-paid rules

    Jul 23 '04
    Pros: none yet. Voice quality horrible.
    Cons: small print; horrible customer service

    Summary: I purchased a pre-paid phone and initial $10 card. I went on vacation. When I returned, though I was not informed when I purchased the card, the value had expired -- after only 30 days. It seems this is not a service for those who truly want only an

  • More Bait-and-Switch

    May 28 '04
    Pros: Local area service has been good
    Cons: Customer Service is extremely poor; unreliable service in other areas of the state.

    Summary: I have tried for seven months to get Dobson Cellular One to remove the $9.95 "free incoming" charge from my bills. It is removed one month, re-appears the next. (Wish I had read the reviews before I signed up!) My contract was for $34.95/month with

  • Warning!!! Local Service ? NOT TRUE!!

    May 12 '04
    Pros: NONE !!
    Cons: CAN NOT USE FOR ALL LOCAL NUMBERS

    Summary: I live in Show Low, Arizona and purchased a Cellular One prepaid phone based on the calling area shown me during a visit to the local cellular one office. I was told I could make local calls within that area! NOT TRUE!!!! I found out AFTER I

  • DON'T GET CELLULARONE PHONE PLANS

    Dec 19 '03
    Pros: WHAT PROS?
    Cons: THE STUPID SIGNAL THERE IS NONE

    Summary: MY PARENTS HAVE PHONES THAT ARE EXACTLY THE SAME WITH THE SAME CALLING PLAN AND EVERYTHING WELL I HAD MY MOMS PHONE COMING HOME FROM A FOOTBALL GAME AND I WENT TO CALL HOME AND THE PHONE DIDN'T HAVE ANY SERVICE ANY WHERE I COULDNT CALL UNTIL I GOT TO MY S

  • Awful, dishonest, bad service

    Oct 06 '03
    Pros: Absolutely none.
    Cons: Too many to list

    Summary: This company is just terrible.. period. I emphatically recommend that you choose a different cell provider. These people are absolutely unresponsive and terrible to deal with. You'll be sorry (very sorry) if you go with Cell One.. I promise.

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