General Reviews of Cellular One Customer Service

Pros: Local Phone number.
Cons: Dropped calls, poor quality reception, now roaming wherever you go.

I've seen this bit before. They tell you that you can contact them via email to cancel. But when you call to verify they have no recollection of any email. Plus forcing you into waiting 30days to cancel your account. Yet it's odd you can sign up in an office and have phone service in less that 30 minutes. It wouldn't take that long for them to cancel you if it were up to them. Luckily I CCd some other email accounts as verification I notified them.

As for service it's worthless. When we first got it a few years ago it was fine. But slowly got worse until you can't even make a call and understand each other on the line. When I tried to make a 911 call when my wife was injured was the last draw. Why pay for something if you can't even make a call in your own town?

Waiting to see what they try to do on my account cancellation. They try to sidestep this one I'm going to the FTC, Attorney General's office, or whoever will listen.

Pros: None, Zero, Zilp, Zilch, Nada
Cons: RUDE CUSTOMER SERVICE, LOOOOOONG HOLD TIMES, LYING SALESMEN, EVERYTHING ELSE

I have had service through most all the major carriers by now(Sprint, AT&T, US Cellular, Verizon, T-Mobile, ect) and CellularOne remains at the bottom of the pile. The connection/reception was fair but did have a abnormally high amount of dropped calls. Sometimes people would call me and leave a message but I wouldnt recieve for hours even days later! The in store reps have no problems lying to your face in order to make a sale. Worst of all was the customer service. Be prepared for hour+ long hold times. Also, I have never gotten so angry over the phone talking to someone, and I was talking to a lead shift supervisor. EXTREMELY RUDE!!! They would not credit me back the lousy 15min I requested due to dropped calls from the previous month. WILL NEVER DO BUSINESS WITH CELLULARONE AGAIN!!! I would even consider picketting infront of their store to thwart potential new customers from getting bent over with CellularOne.

Pros: Ability to manupulate plans without altering contract
Cons: NO LOANER PROGRAM

Its unfortunate that a company such as Cellular None doesn't provide loaner phones for their customers that purchase cellular service. Poor choice. Thats bad if not the worst issue you can offer loyal customers who have been with the company for years. Essentially its a slap in the face to customers who were loyal customers for years. Bad customer service elimination of loaner phones = corperate merge with Cingular.

Pros: Not many
Cons: Described above. Find another cellular provider.

I have had my contract with CellularOne for over a year. During this time I have made several phone calls a week from Louisville (which is in my extended area) to my home area. Until now I was never charged a roaming charge. The main reason I went with this plan is that the sales rep told me that I would not be charged roaming fees from Louisville to my home area. And over the last 15 months that has been true.

So I get the bill. Talk to the CellularOne rep at the 800 number. Their response is too bad, we can't guarantee that you will also be carried on one of our tours. They told me the phone would tell you if you were roaming or not. I asked them how I was supposed to notice if a call switched tours when I was holding it up to my ear. They said the indicator would change. Great answer.

They finally revoked the charge, but you can bet Monday a.m. I will be at the local office.

And if I incur roaming charges on the next bill I am going straight to the State Attorney General's office.

Pros: Nothing
Cons: Everything about the company and it service

Cellular One is the only cell phone we can get in our area. Other people come from different areas have great service, but we have none. They have the contract with our local telephone company, they bought the right of air ways years ago when cell service was just beginning and now no other cell company can come to the area. So what do we do accept the lies the lady tells you about what good service you get and talks you into a 2 year contract. You are thinking Great! Until you get home charge you phone to find out there is no service in most of the area. You are stuck with this phone and contract because the nice lady told you how great it was.
Cellular One has a sign on the highway in Clarksburg WV that reads What good are the minutes if you can't use them. I agree with that, but how do you get them to give you good service.

Pros: None
Cons: Rude customer service representatives. Lie to customers. Charged for services not rendered.

Cellularone is the worst cell phone service that I have ever dealt with! The employees are rude and they will lie when the truth would do them more good. I'm soooo glad that my contract with them is completed. Seems that they are only interested in taking customers hard earned money, and NOT in providing good service. I will NEVER use this company again. I would do without a cell phone first! I was billed for about 9 months for a phone THEY lost while supposedly repairing it. Finally had to have a fit in the office to get the phone replaced, THEN was charged for a "loaner" phone that I never received! (That was just the tip of the iceberg. Multiple problems with this company). Crappy business ethics.

Pros: NONE
Cons: Everything

I first used Cellular One about 8 years ago and it was horrible, so I switched and vowed never to go there again. Along comes my kids and want an unlimited local plan. I decided to try and use them again, surely over the years they would have improved! WRONG! They are the rudest, most incompetent people I have ever met. Not only does it take anywhere from 4-6 trips to the office just to get anything done the way you ask, but then if you ever have to call their customer service, well lets just suffice to say I would rather talk to Satan himself. Forget asking to speak to a supervisor, obviously they don't exist. Either that or they just don't take calls. The reps are rude and totally incompetent. Its always someones else's mess-up and can't be fixed. I did learn something new though...if you put something in a computer, it can't be taken out. It becomes permanent. Can't be fixed. Just pay it!
Never never again!!!

Pros: There is nothing good about CellOne in Anchorage.
Cons: They have failed in every aspect of cellular phone service!

I live in Anchorage, Alaska and have CellOne. I pay $50 a month for the worst service ever! The local companies are able to offer reception and reliability while CellOne offers a scant 50% success rate for calls...then I must use more airtime each time I have to call a person back because of a lost signal!

Pros: none yet. Voice quality horrible.
Cons: small print; horrible customer service

I purchased a pre-paid phone and initial $10 card. I went on vacation. When I returned, though I was not informed when I purchased the card, the value had expired -- after only 30 days. It seems this is not a service for those who truly want only an emergency phone.

Incidentally, it took 52 minutes of calling, 8 times, customer service, to get someone who would even try to explain what happened. The customer service phone # on the cell phone is only for non-prepaid accounts, and without $ on the phone, I couldn't call customer service, and no one would connect me!!!

Pros: Local area service has been good
Cons: Customer Service is extremely poor; unreliable service in other areas of the state.

I have tried for seven months to get Dobson Cellular One to remove the $9.95 "free incoming" charge from my bills. It is removed one month, re-appears the next. (Wish I had read the reviews before I signed up!) My contract was for $34.95/month with 200 minutes, no long distance, no roaming in the state of Texas; the first month's bill showed a charge and a credit for $9.95 for "free incoming - six months" (how do they get "free" out of $9.95/mo??). I have had service with them since 1995, and for all this time, all calls (outgoing and incoming) were charged against the plan minutes. Nowhere in the new contract (or the promotional material) does it state that incoming minutes are charged separately, and there is no provision for charging anything more than the stated $34.95/mo. This looks like deceptive trade practice to me - now I think it's time to get the State Attorney General's office involved, and/or the FCC!

Pros: NONE !!
Cons: CAN NOT USE FOR ALL LOCAL NUMBERS

I live in Show Low, Arizona and purchased a Cellular One
prepaid phone based on the calling area shown me during a visit
to the local cellular one office. I was told I could make local calls within that area! NOT TRUE!!!! I found out AFTER I
purchased the phone that I can not Call Cellular One's competitors 928-242-000000 numbers which are a LOCAL CALL from
any land line in the area!! FALSE AND MISLEADING PRESENTATION!! WARNING, DO NOT BUY THIS SERVICE !!

Pros: WHAT PROS?
Cons: THE STUPID SIGNAL THERE IS NONE

MY PARENTS HAVE PHONES THAT ARE EXACTLY THE SAME WITH THE SAME CALLING PLAN AND EVERYTHING WELL I HAD MY MOMS PHONE COMING HOME FROM A FOOTBALL GAME AND I WENT TO CALL HOME AND THE PHONE DIDN'T HAVE ANY SERVICE ANY WHERE I COULDNT CALL UNTIL I GOT TO MY SCHOOL AND THEN I HAD TO USE A PAY PHONE. I'M NEVER GOING TO GET ANY THING FROM CELLULAR ONE AGAIN NEITHER IS MY FAMILY.

Pros: Absolutely none.
Cons: Too many to list

This company is just terrible.. period. I emphatically recommend that you choose a different cell provider. These people are absolutely unresponsive and terrible to deal with. You'll be sorry (very sorry) if you go with Cell One.. I promise.