Highest Rated Review by the Community
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Feb 28 '05
Pros: Nationwide long distance, large selection of plans and phones.
Cons: Reception around my house leaves a lot to be desired.
Summary: Since moving to Chicago’s Western suburbs in later 1994, I have had no less then four different cellular phone services, including Nextel, PrimeCo, T-Mobile (hated it), and now Cingular Wireless, the service I have been with the longest. ... read more
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Jul 27 '05
Pros: Roll-over minutes? do I get to keep them? or use them calling back after disconnects?)
Cons: Bad service,dropped calls,bad MotorollaT720 phone, no recourse,will die before using them again!
Summary: I recently switched to Verizon wireless after a harrowing, frustrating and potentially financially ruining group of months with Cingular Wireless. The jury is still out on the financially ruining part, as my account is out for collection for over $1300 ... read more
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Feb 24 '05
Pros: coverage, billing, new all-digital network, 30 day trial, plan pricing/options, cust svc improving
Cons: customer service not great, Cingular/AT&T took too long, analog network is leaving,
Summary: In July of 2004, I purchased a phone and plan through the then-current AT&T Wireless, knowing since May or June that Cingular was going to buy out the Wireless division of AT&T. I was very happy with my service but ended up 1) getting injured on the ... read more
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Jan 14 '05
Pros: Return policy (if you get throu web site) Rollover minutes
Cons: If you do not get through Cingular you do not get the advertised terms
Summary: This review is actually for service in Bloomington, Il. There was no link for service in that town and so I had to go with the next closest. I began my search by looking at the web sites of many of the cellular service providers and trying to ... read more
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Aug 10 '04
Pros: Voice coverage reasonably strong, Competitive pricing if you're savvy, Some account management on the web.
Cons: No emailing customer service. Long waits at retail stores. Data service is an afterthought.
Summary: Voice Service: **˝ (2.5/5.0) For the average user just wanting to talk, I'd think Cingular would be generally decent compared to their competition. Sure, their customer service sucks, but that's par for the course in this business. Their ... read more
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Jul 06 '04
Pros: None
Cons: Terrible service, shady company
Summary: Last month, I accidentally sent my rent check to Cingular Wireless, instead of the check for my bill, which was approximately $50 (obviously quite a bit less than my rent). Cingular Wireless cashed the check, regardless of the fact that it was not made ... read more
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May 14 '04
Pros: Signal is generally no problem. Rollover minutes.
Cons: ROAMING CHARGES ON NON-NATIONWIDE PHONES WILL BE INCURRED WITHOUT WARNING. Insensitive customer service.
Summary: I had been with Sprint PCS before in Chicago, and had never had a problem with their customer service...I discontinued because I was frustrated with the lack of signal coverage (which I'm told has been improved). Now I've been a Cingular customer for ... read more
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Oct 21 '03
Pros: Service was fine
Cons: Phone kept turning itself on, using up the battery.
Summary: I've never been one for those modern gadgets like cell phone. I always figured I lived 10 years ago just fine with out one why do I need one now. However I found myself tempted to get one when a Cellular employee gave me an offer I could not refuse. ... read more
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Oct 18 '03
Pros: Price, Rollback Minutes
Cons: Nokia... Arg, Bad Reception In Some Areas
Summary: I used to have Cellular One as a child, and as the years went by, it became Cingular. For years, I have used Cellular One/Cingular, and Sprint a few years back. I'm currently using Sprint PCS now since I've finally retired from Cingular once and for all. ... read more
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Aug 10 '03
Pros: Good coverage in central Illinois & probably in most of the US
Cons: Terrible customer service, not fully GSM, limited selection of phones
Summary: In case you don't watch much TV, or their advertisements have changed, the title mimics Cingular’s c ... read more
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May 19 '03
Pros: Rollover plan; great after sale service at 5137 N. Broadway.
Cons: Weak signal.
Summary: Cingular is superior to my former service, but hey, that was WorldCom. I like the monthly minutes rollover plan. Weak signals and complaints from those I call are too common, making conversations frustrating. The first Nokia phone with the service plan I ... read more
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Mar 01 '03
Pros: Rollover minutes, nights and weekend or cell to cell minutes, good coverage.
Cons: none that stand out
Summary: Cingular provides the best coverage in rural areas. I've tried Verizon with no luck and no others claim decent coverage where I am (70 miles south of Chicago). I've had no billing problems and the reps are always willing to help when I call to modify my ... read more
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Feb 23 '03
Pros: GSM availability.
Cons: GROSSLY NEGLIGENT billing! Habitual overcharging and slow correction procedure. Poor customer service availability.
Summary: The following is my original review, followed by an update with my latest experience with Cingular:
On paper, Cingular appeared to offer a good deal: GSM availability, good deal on Motorola V60 phone, competitive minutes plans, etc. However, ... read more
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Jan 11 '03
Pros: none
Cons: all
Summary: I just got my phone not that long ago with Cingular and I am at this time very very unhappy with the whole service. My phone came with a 50.00 rebate, and the people at the rebate center were just nice and helpful. They turned my rebate request in to ... read more
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Jan 06 '03
Pros: Great plan rates, great offers on phones, rollover minutes
Cons: Non yet
Summary: Before deciding on Cingular as my wireless service provider I performed a good amount of research. This included reading up on sites like this one, speaking to friends and family who use this provider in my area, and borrowing a phone from a relative ... read more
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