Highest Rated Review by the Community
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Jul 16 '01
Pros: Good signal coverage, inexpensive plan.
Cons: Customer service
Summary: Customer Service, part 1 –
We had to purchase the latest phone that we received. The cost was $41.00. The phone was shipped to us. It didn’t work.. I called Customer Service (CS) and asked for a new phone and a return authorization ... read more
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Mar 06 '07
Pros: Large coverage map
Cons: customer service,billing, website
Summary: Cingular Wireless has the worst customer service I have ever encountered. 1st problem: I waited 1 month before activating my gophone(they said I had 60 days to active) and during that time my number was reassigned to someone else. After having numerous ... read more
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Dec 30 '06
Pros: They send you the bill EVERY month.
Cons: They send you the bill EVERY month. Even when you cancel. WORST CUSTOMER SERVICE.
Summary: I am writing in complaint of treatment of the lowest kind I have received in my history as a paying customer. Having originally purchased a cellular phone through AT&T Wireless in 2004 and a single plan, I must say I was singularly happy with their ... read more
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Nov 07 '06
Pros: great service, inexpensive plan, lots of bonus features, free Motorola L2, impressive customer service
Cons: none as of yet!
Summary: Recently I had the pleasure of doing business with Cingular Wireless Service during the purchase of a new cell phone and the plan to go with it. Contacting a sales representative from the company directly, I was able to get what I feel to be a pretty ... read more
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Oct 17 '06
Pros: The service works.
Cons: Customer service is rude and incompetent, and likes to bait and switch.
Summary: I have a Cingular phone on a system that they are obsoleting. They sent me a text message to call them about replacing it. I called and had a long conversation about my options, which included keeping my number and getting a new phone for $39.95 with a ... read more
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Apr 25 '06
Pros: Rollover minutes
Cons: Too many departments
Summary: I just wanted to say on behalf of the customer service reps, that if you guys can actually contact those who set up the call centers and their telephone systems that would be great. The reps you talk to on the phone are just as frustrated as the callers ... read more
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Jan 08 '06
Pros: Absolutely none whatsoever !!!!!!
Cons: Every possible one you can think of and more !!!!!!
Summary: Without a doubt, Cingular Wireless, which is now the largest cellular phone service provider in the U.S., is among the worst, if not the worst company in the business anywhere. They cannot, or perhaps will not make their system work with a phone ... read more
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Dec 28 '05
Pros: coverage area, cell phone options
Cons: CS non-existent, plans too expensive, they modify contract plan at whim, roaming_charges_for_known_coverage_areas_when_an_outage_occurs
Summary: This is a Long Review ... But I hope others will read it and not have to deal with the same lack of customer-service. I was a customer of AT&T for 5 years with up to 5 cell phones (currently 2 - changed 3 to Verizon when contracts ended after the ... read more
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Dec 07 '05
Pros: I talk free to my husband and son because we're on the same plan--whoopee
Cons: The worst, most unaccommodating, obnoxious customer service on earth
Summary: My son's Motorola phone screen was damaged. Someone in the Cingular Warranty Dept. surveyed us over the phone, and surmised that the damage was under warranty. They told me they would send me another phone, but I had to remove the battery and sim card ... read more
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Dec 03 '05
Pros: was cheap
Cons: very rude customer service, no support, horrible company
Summary: I am so disgusted with this company. I initially got 2 phones for myself and my husband through my employment at USAA. If USAA knew how badly Cingular treated their customers, they'd remove their name from any partnership with them! I canceled one ... read more
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Nov 28 '05
Pros: We received good service until the outrageous overage
Cons: Cingular did not care that this outrageous overage was caused by a minor child.
Summary: We were Cingular Wireless customers for many years. We have always had extremely good credit rating and have paid our bills promptly. We were never prone to going over our plan's minutes. My husband and I gave our teenage son a Cingular cell phone ... read more
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Oct 02 '05
Pros: Nothing comes to mind
Cons: Bad reception, not many towers, horrible customer service, cheap phones, too many mistakes on everything
Summary: I am a fool for leaving Verizon wireless....Let me first start by saying I have a 2 year contact with Cingular, Thank God i'ts almost over. I have been with them a year and seven months and every month my bill is incorrect, I have to call and have them ... read more
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Sep 11 '05
Pros: None
Cons: Unethical Business Practices, Unfair Contract Manipulation, Deplorable Service
Summary: Cingular Wireless is a ruthless company with no concern for customers of the companies they plow over. Last month, my fiancé and I moved to the other side of the state so she could go to grad school. When we arrived, we called up Cingular to see ... read more
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Sep 02 '05
Pros: There are NONE.
Cons: Bad service
De-activate accounts
No viable options for anything
Summary: I bought a prepaid SIM card from Cingular Wireless. They deactivated my account for some reason or another, And I'd rung up the store that I bought it from, the person I got on the phone was SO rude and 100% unhelpful. So I called up customer service, ... read more
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Aug 18 '05
Pros: Good coverage, competitive pricing.
Cons: Poor customer service, frequent overcharges
Summary: Cingular has overcharged me on at least 12 of the bills which I have received in the past 18 months. I have spent several hours in the phone with customer service during those 18 months trying to get billing errors corrected. I have filed a complaint ... read more
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Aug 11 '05
Pros: rollover minutes
Cons: bad coverage, extremely poor customer service, frequent dropped calls, 2 year contract
Summary: I placed this review initially in the Cingular - Philadelphia area since there is no New York area on Epinions and my phones are registered in Philadelphia, but mainly used in NY. However this place is probably more appropriate for my review. So her ... read more
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