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Mar 06 '07
Pros: Large coverage map
Cons: customer service,billing, website
Summary: Cingular Wireless has the worst customer service I have ever encountered. 1st problem: I waited 1 month before activating my gophone(they said I had 60 days to active) and during that time my number was reassigned to someone else. After having numerous ... read more
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Dec 30 '06
Pros: They send you the bill EVERY month.
Cons: They send you the bill EVERY month. Even when you cancel. WORST CUSTOMER SERVICE.
Summary: I am writing in complaint of treatment of the lowest kind I have received in my history as a paying customer. Having originally purchased a cellular phone through AT&T Wireless in 2004 and a single plan, I must say I was singularly happy with their ... read more
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Nov 07 '06
Pros: great service, inexpensive plan, lots of bonus features, free Motorola L2, impressive customer service
Cons: none as of yet!
Summary: Recently I had the pleasure of doing business with Cingular Wireless Service during the purchase of a new cell phone and the plan to go with it. Contacting a sales representative from the company directly, I was able to get what I feel to be a pretty ... read more
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Oct 17 '06
Pros: The service works.
Cons: Customer service is rude and incompetent, and likes to bait and switch.
Summary: I have a Cingular phone on a system that they are obsoleting. They sent me a text message to call them about replacing it. I called and had a long conversation about my options, which included keeping my number and getting a new phone for $39.95 with a ... read more
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Apr 25 '06
Pros: Rollover minutes
Cons: Too many departments
Summary: I just wanted to say on behalf of the customer service reps, that if you guys can actually contact those who set up the call centers and their telephone systems that would be great. The reps you talk to on the phone are just as frustrated as the callers ... read more
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Jan 08 '06
Pros: Absolutely none whatsoever !!!!!!
Cons: Every possible one you can think of and more !!!!!!
Summary: Without a doubt, Cingular Wireless, which is now the largest cellular phone service provider in the U.S., is among the worst, if not the worst company in the business anywhere. They cannot, or perhaps will not make their system work with a phone ... read more
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Dec 28 '05
Pros: coverage area, cell phone options
Cons: CS non-existent, plans too expensive, they modify contract plan at whim, roaming_charges_for_known_coverage_areas_when_an_outage_occurs
Summary: This is a Long Review ... But I hope others will read it and not have to deal with the same lack of customer-service. I was a customer of AT&T for 5 years with up to 5 cell phones (currently 2 - changed 3 to Verizon when contracts ended after the ... read more
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Dec 07 '05
Pros: I talk free to my husband and son because we're on the same plan--whoopee
Cons: The worst, most unaccommodating, obnoxious customer service on earth
Summary: My son's Motorola phone screen was damaged. Someone in the Cingular Warranty Dept. surveyed us over the phone, and surmised that the damage was under warranty. They told me they would send me another phone, but I had to remove the battery and sim card ... read more
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Dec 03 '05
Pros: was cheap
Cons: very rude customer service, no support, horrible company
Summary: I am so disgusted with this company. I initially got 2 phones for myself and my husband through my employment at USAA. If USAA knew how badly Cingular treated their customers, they'd remove their name from any partnership with them! I canceled one ... read more
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Nov 28 '05
Pros: We received good service until the outrageous overage
Cons: Cingular did not care that this outrageous overage was caused by a minor child.
Summary: We were Cingular Wireless customers for many years. We have always had extremely good credit rating and have paid our bills promptly. We were never prone to going over our plan's minutes. My husband and I gave our teenage son a Cingular cell phone ... read more
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Oct 02 '05
Pros: Nothing comes to mind
Cons: Bad reception, not many towers, horrible customer service, cheap phones, too many mistakes on everything
Summary: I am a fool for leaving Verizon wireless....Let me first start by saying I have a 2 year contact with Cingular, Thank God i'ts almost over. I have been with them a year and seven months and every month my bill is incorrect, I have to call and have them ... read more
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Sep 11 '05
Pros: None
Cons: Unethical Business Practices, Unfair Contract Manipulation, Deplorable Service
Summary: Cingular Wireless is a ruthless company with no concern for customers of the companies they plow over. Last month, my fiancé and I moved to the other side of the state so she could go to grad school. When we arrived, we called up Cingular to see ... read more
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Sep 02 '05
Pros: There are NONE.
Cons: Bad service
De-activate accounts
No viable options for anything
Summary: I bought a prepaid SIM card from Cingular Wireless. They deactivated my account for some reason or another, And I'd rung up the store that I bought it from, the person I got on the phone was SO rude and 100% unhelpful. So I called up customer service, ... read more
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Aug 18 '05
Pros: Good coverage, competitive pricing.
Cons: Poor customer service, frequent overcharges
Summary: Cingular has overcharged me on at least 12 of the bills which I have received in the past 18 months. I have spent several hours in the phone with customer service during those 18 months trying to get billing errors corrected. I have filed a complaint ... read more
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Aug 11 '05
Pros: rollover minutes
Cons: bad coverage, extremely poor customer service, frequent dropped calls, 2 year contract
Summary: I placed this review initially in the Cingular - Philadelphia area since there is no New York area on Epinions and my phones are registered in Philadelphia, but mainly used in NY. However this place is probably more appropriate for my review. So her ... read more
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Aug 05 '05
Pros: National network
Cons: Poor local service in my area (Virginia).
Summary: I was a happy Suncom user for about 5 years. Then Cingular bought AT&T/Suncom, and I knew things weren't good when they had to hire armed security guards in their retail outlets to help them through the transition. Finally, long ago having served my ... read more
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Jul 14 '05
Pros: absolutely none
Cons: they don't listen and refuse to let you speak to a manager
Summary: I signed up for Cingular's service in March of 2005. In mid- June 2005, I called Cingular's customer service number because we had moved out of state and in the location I am in now, I cannot get a reliable signal and was told by many that Cingular ... read more
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Jun 18 '05
Pros: The phone works sometimes. They will remove stupid fees if you ask them to.
Cons: Crap phone, crap network, the advertisements are crap: "Raising the Bar" is crap.
Summary: I moved to Los Angeles in 2002 and needed a cell phone. My sister was with AT&T and liked it so I joined. She got a discount and I got a Nokia phone with TDMA technology. It worked well in many areas except Hancock Park. I even renewed my contract after ... read more
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Jun 16 '05
Pros: Nothing
Cons: Everything
Summary: My title says it all. AT&T to Cingular. Recently I attempted to right a wrong with the "new" supposedly improved Cingular. I was not doing it for myself, but for a friend that has had an extreamly bad experience with Cingular. First of all, did you ... read more
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Jun 07 '05
Pros: Customer service reps were nice.
Cons: Reps are trapped in a mismanaged service system, where upper management is overwhelmed and underpowered.
Summary: You'd think that if this sort of consumer outrage is present, Cingular would be BENDING OVER BACKWARDS to get their customer service right. Unfortunately, it's still the customers that are performing the 'action.' I just cancelled my switch to ... read more
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May 21 '05
Pros: Excellent at bouncing customers around on the phone with no resolution
Cons: EVERYTHING
Summary: After about a month, one of the phones on our plan quit working. It shut off like the battery was dead and wouldn't turn back on. I called Customer Service who said the phone was under warranty and they would send me a new one. I should have known it ... read more
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May 17 '05
Pros: Cool features, nice trendy phones, text messaging, voice mail, call waiting, email.
Cons: Coverage areas
Summary: Should be called Less Bars in more places! IT is HORRIBLE! I have had the prepaid service for over 2 years and while it is great in the majority of my home state of NC...once I cross the border no service, not even one bar, nothing, nada, not even ... read more
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May 12 '05
Pros: nothing!
Cons: So many
Summary: If you are looking for troubles, for headache, suffering, and mainly for someone to steal your money then go for Cingular wireless. They have horrible service, they call it the best coverage, but I could not find it cover 2 square feet for more than 2 ... read more
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May 10 '05
Pros: I haven't had any yet.
Cons: Completely incompetent.
Summary: I had T-Mobile for 3 years and had never had to call customer service, so I may be spoiled. Around September, I noticed that I didn't have coverage near my house. I had to drive about 6-7 miles to the highway in order to get any service, so I decided ... read more
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May 09 '05
Pros: Rate plans and options.
Cons: Worst customer service that I have ever experienced, period.
Billing department errors.
Summary: After using Alltel for the better part of the last 6 years I decided to go out on a limb and try Cingular for the better choices of options and plans. They claim a 30 day trial where you pay for your minutes of use and a three day no fees assessed ... read more
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May 02 '05
Pros: There is none.
Cons: Horrible
Summary: I was on the phone with Cingular for 2 hours and 45 minutes today. Being an AT&T customer I was forced into Cingular. You don't automatically because a Cingular customer. No, but you are treated like an ugly stepchild until you MIGRATE over to ... read more
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Apr 24 '05
Pros: They have nice commercials.
Cons: Their service sucks, their phones are junk and their customer service is non-existant.
Summary: I had the most horrifying experience with Cingular Wireless and was so happy to be free from their snare. In August 2004 I signed a contract with AT&T (not aware that they soon would be Cingular Wireless!) I told the sales rep at the AT&T store some of ... read more
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Apr 22 '05
Pros: One Month Bill $1995/-
Cons: One Month Bill $1995/-
Summary: I bought cingular family plan from Ohio in 2002 on family plan as me and my husband were moving to different states IOWA and COLORADO. Cingular Sales Person Mr. Michael White in best buy store of Columbus, OH said cingular IS covered in both states and ... read more
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Apr 04 '05
Pros: None
Cons: Customer Care service is worthless, plan rates could be better
Summary: Okay...I don't know if At&t wireless is to blame or Cingular, but I know right now I'm angered at Cingular...so here goes my full length story..first of all let me make it clear that the at&t wireless/cingular merge stinks....a year and a half ago I ... read more
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Mar 25 '05
Pros: Reasonable coverage, but when things go wrong, you're on your own.
Cons: Horrible customer service.
Summary: This review relates to the Kic prepaid Cingular service. Their coverage area is reasonable, but for the first two months we couldn't reach customer service or the kic prepaid recharge line from the cellphone- which meant we had to find a land line to ... read more
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Mar 08 '05
Pros: Good up until 2 years ago.
Cons: Customer service gone way down hill. Never get the same person twice.
Summary: I signed up for wireless with SNET (Southern New England Telephone) over 10 years ago. It was great. SBS now owns majority and like my SBS landline and the DSL I quit because it also stopped went slowly downhill like the cell service. I signed up ... read more
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Mar 06 '05
Pros: decent phone selection
Cons: EVERYTHING ELSE
Summary: Please forgive me, but I wrote this review in the Los Angeles slot, but felt it needed to be heard in the General category as well. Folks in other cities need to experience the hell I just went through. I feel as if people in other cities might not ... read more
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Feb 27 '05
Pros: Friendly, helpful, willing to go out of the way to help
Cons: Online buyers, beware of the small (should we save invisible) print.
Summary: The year was 2002; I finally purchased my first cell phone plan. It was horribly expensive, had horrible customer service and even worse signal reliability. That's been the story of my cell phone life since then. I've gone through 3, possibly 4, ... read more
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Feb 07 '05
Pros: Honestly, I can't think of any!
Cons: BEWARE! Very high price for the 30-day "trial" period!
Customer Service is the worst!
Summary: I decided to try out Cingular's mobile service and purchased their top of the line phone (according to them). They said I had 30 days to try it out (I had concerns with their coverage area). Used the phone for 19 days and had extremely limited reception ... read more
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Feb 01 '05
Pros: None
Cons: Complete disregard for customer service - no service after the sale
Summary: OK, so we have all come to expect the occasional dropped call now and then. But what I have experienced with Cingular is nothing short of a calculated, profit driven lack of customer service. We have had problems with coverage - dropped calls, etc. ... read more
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Jan 04 '05
Pros: Coverage is fine.
Cons: Customer service is unbelievably poor, and the company is not trustworthy.
Summary: After having bad experiences with Cingular's customer service the first time around, I decided to give them another try because they had good rates. Since a couple of years had passed, I thought maybe they had improved. BIG MISTAKE! I normally don't ... read more
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Dec 28 '04
Pros: All Customer Service Reps were courteous and professional.
Cons: Service after the sale is horribly limited, support call was routed to India for service.
Summary: Once a happy customer of AT&T, I have been taken hostage by the merger with Cingular, and am now being forced to accept substandard customer service. My most recent experience involves trying to excercise the warranty on a phone that shuts down on ... read more
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Dec 19 '04
Pros: Service area is ok. Goes out a lot in rural areas.
Cons: Website is horrible!! Always down Spotty service, text messenging cuts out a times..
Summary: I've had nothing but problems with their lame website and been on hold more time than I care to remember waiting on a real live person to answer to the phone in customer service. Service is spotty in areas. I have four phone numbers under the Family ... read more
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Dec 17 '04
Pros: The second phone was nice looking
Cons: every damn thing
Summary: A few years ago in the small town that I use to live in the only cell provider was Cingular, so I go in and get a big ugly Nokia 5125 that had a battery that liked to travel as far away from the phone as possible, for this I paid $75 (can you say ... read more
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Dec 09 '04
Pros: Some Reps seem like they mean well, but dont have the authority to do anything.
Cons: Everything. Why is this company so divided?
Summary: I have had an awful experience with Cingular. I'll paste my Correspondence with them thus far. *All times are CST unless otherwise noted. 11/18/2004-Greg Greg spoke a Customer Service Representative in regards to signing another 2 year ... read more
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Dec 08 '04
Pros: After the last few days, I'm too disgusted to think of any.
Cons: Unethical business practices, incompetent customer service, poor cellular service.
Summary: This is the worst cellular provider I've ever had the misfortune to deal with. Their customer service is nonexistent. Dropped calls are frequent. And when buying a phone recently, I was not sent the complete order. Their response... we don't have to, ... read more
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Aug 08 '04
Pros: 5000 minutes for the weekend and long distance.
Cons: This company has hidden fees, and charges for checking your voice mail.
Summary: The customer service at Cingular Wireless is horrible. I have only been with the company for four months, and the experience has not been pleasant. The first month with the company, I asked them to remove the Multimedia messaging from my phone. ... read more
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Aug 01 '04
Pros: Cheap
Cons: Terrible customer service, low quality phones, awful wireless telecommunications
Summary: The following is a letter I wrote to every significant person at Cingular: Stanley T. Sigman, President and Chief Executive Officer, I am writing to inform you of my extreme dissatisfaction with my Cingular Wireless service. I contacted your ... read more
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Aug 01 '04
Pros: Inexpensive family plan, service usually works in East TN area
Cons: Poor customer service, dubious charges
Summary: About two months ago, I decided that I wanted a cell phone. My parents already had a family plan with cingular, and for ten bucks I could add a phone onto it and use their minutes which had been rolling over for the last year. This seemed to be the most ... read more
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Jun 13 '04
Pros: prompt service, savvy customer service reps
who gave me credits only when I called
Cons: My agent,my customer rep, rebate program rep gave me the run-around on phone rebate
Summary: My Cingular agent who signed me up in Needham, MA told me they had no free phones available so they pushed a Samsung phone on me as the only available "free phone" they had stock of - it was "free" in a rebate program; you paid $50 for the phone and ... read more
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Jun 11 '04
Pros: Good phone signal.
Cons: Bad business practices. Extremely rude customers service reps, including managers.
Summary: Well, here's my story. I have a prepaid phone which I activate once a year when my mom comes to visit me from Europe. I purchased the phone a year ago for about $90 and it came with about $30 - $50 worth of airtime at whatever the rate/minute was back ... read more
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Mar 08 '04
Pros: Inexpensive calling plans.
Cons: Poor coverage.
Absolutely god-awful, rude, obnoxious Customer Service Reps
Summary: Several years ago, when I renewed my contract with Cingular (Boston), I received a new phone, specifically a Sony Ericsson T-60. From day one, the phone was terrible, and finally about 6 months ago it plain died. This is from usage of about 30 minutes ... read more
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Feb 14 '04
Pros: Friendly service, pretty good coverage, good features, GSM worldphones available, good packages.
Cons: Coverage worse than Verizon. A few bad experiences (see review). Fake taxes and fees.
Summary: I've been a Cingular customer since July 2001. I've had a few moderately bad experiences (listed below), but for the most part, I have been happy with the coverage, the call quality, the consistent availability of phone service, and the friendliness ... read more
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Jan 06 '04
Pros: the phones make very effective paperweights, doorstops, hockey pucks, decorative centerpieces and garlic presses.
Cons: Are not ideal for communicating between distances further than 20 feet.
Summary: You wont know the difference, trust me. Anyone using Cingular must have done something very bad in a past life. Very bad. I signed up for the family share thing (mistake #1) and got 4 phones in my husbands name (mistake #2). The salesman forogt to ... read more
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Nov 11 '03
Pros: Cheap rates, friendly people in the Manhattan store
Cons: Unimaginably awful customer service. Avoid these thieves at all costs!
Summary: I have now had a cingular wireless phone for exactly six months and I can easily say that this is the most imcompetent, hostile, rude company I have EVER dealt with. The nightmare began the first time I called customer service to complain about charges f ... read more
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Nov 09 '03
Pros: None now!
Cons: No 24-Hr Cust Serv, rude representatives, no service where we were told we would have!
Summary: Sept 18, 04 Since the review I wrote before about Cingular Wireless, I have completely changed my mind about them. Their customer service department treats customers extremely rude and they are unwilling to help. They lie about the areas they ... read more
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Oct 29 '03
Pros: None
Cons: Misleading, hard to read bills, unexplained calls on bill, bad customer service, shady business ethics.
Summary: Six months ago I switched from AT&T because their phones kept quitting on me and their customer service started going down hill. I had heard horror stories about Sprint so I decided to go with Cingular Wireless. My partner and I each got a phone with a r ... read more
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Oct 22 '03
Pros: There are no pros to Cingular.
Cons: Customer Support representatives are rude and incompetent. No service after the sale!
Summary: I recently switched cell phone plans from Sprint to Cingular, and I have regretted EVERY minute of it so far. We have had their "service" for less than 2 weeks, and they are completely unable to make the wireless Internet feature work on my phone. Th ... read more
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Oct 10 '03
Pros: i can not possibly think of one.
Cons: everything. run far far away!
Summary: their customer support is uninformed, ill qualified, and generally useless. i cancelled my cellphone with them after being trapped in my two year contract. the whole two years were filled with terrible service, crappy phones, and an internet website tha ... read more
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Oct 06 '03
Pros: Cheap, seemingly convenient plans.
Cons: Reception, customer service, defective phones, you name it, it's a problem.
Summary: I have had this service since May of this year (2003.) The offered great prices and a seemingly great plan. It all went download fairly quickly. Two days after I started my service my phone started to freeze. Also, if I spent more than 5 minutes on a ... read more
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Sep 29 '03
Pros: None.
Cons: The delayed billing nonsense, pathetic CS and hidden charges that are tough to even imagine.
Summary: I recently disconnected the service. A month after disconnecting I received the final bill with roaming charges of $81 plus the $29 tax for the monthly charge billed extra. Considering that I was well below my 250 min/month limit, this was painful. The re ... read more
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Sep 23 '03
Pros: Inexpensive, good area coverage
Cons: Customer Service and Tech Support are both lousy
Summary: I had my phone for about 6 months of a 2 year contract when suddenly it began losing calls. For a month now, I haven't been able to reliably place or receive calls. For every call I successfully place or receive, about 2-3 of them don't go through. I'v ... read more
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Sep 16 '03
Pros: Low hold times, Friendly service, Ability to solve all of your issues!
Cons: I haven't found any yet!
Summary: Cingular customer service has been wonderful to me! I am a new customer and have had to call with questions about 5 times! Hold Time: I never held more than 3-5 minutes. Demeanor of representatives: I had 5 different representatives and each one ... read more
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Aug 02 '03
Pros: Good selection of cool phones
Cons: Just about everything else
Summary: 5 months later, still no rebate check for the $250 phone that we purchased. Have spent multiple hour ... read more
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Aug 01 '03
Pros: Inexpensive
Cons: Customer service are a bunch of bastards!
Summary: A synopsis of my customer service experience: Call 1 Called to upgrade plan after my first bill ... read more
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Jul 09 '03
Pros: decent service
Cons: horrible 800# customer service
Summary: I became a Cingular wireless customer three years ago. I've never had any complaints until now. My s ... read more
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Jul 08 '03
Pros: none
Cons: horrible customer service
Summary: i have not been able to use my phone properly. when i make a call or receive one, i can hear the ot ... read more
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Jun 25 '03
Pros: Good Coverage, Decent Plans
Cons: Customer Service average at best
Summary: I've been a Cingular customer since April 2001 and have no real complaints about their service. Cov ... read more
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Jun 09 '03
Pros: Good Reception, clear service
Cons: Poor billing error resolution, poor customer service, lack of urgency
Summary: I understand that Cingular prefers customers to call the call center for problem resolution, but m ... read more
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Jun 02 '03
Pros: Clarity, ease of use
Cons: Some waiting for customer service
Summary: As a 50+ citizen getting my own cell phone for the first time, I walked into a Cingular store in 2001 and bought a plan with the cheapest phone, an Ericsson A1228d. Store staff were very helpful. The phone is plain and a bit heavy, but seems ... read more
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Jun 02 '03
Pros: Decent Rate/phone plans
Cons: Voicemail System is the worst!!
Summary: I was misinformed by a sales rep. when I first purchased the service. He told me that I had world wide coverage but when I was on vacation, my phone would not work, so I had to call and tell them to switch my plan to what it was suppose to be in the ... read more
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May 08 '03
Pros: Inexpensive service, worked well within area.
Cons: Worst customer service. Conflicting answers.
Summary: Purchased service and was told included Long Distance. Later received additional costs for calling long distance. Told was not included with my package after 3 other customer service people told me it was included. Asked to switch over to pre-paid usage. ... read more
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May 07 '03
Pros: The only "TRUE" nationwide cellular provider. No roaming or long-distance charges.
Cons: Service isn't provided in all states.
Summary: Cingular cannot be compared to by the other providers. At least not the old plans. I don't have to look at those coverage maps and figure out if I'm standing in the blue-shaded area and I'm covered in my plan or if I'll be paying roaming charges at 50 ... read more
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May 03 '03
Pros: Fine if you don't need any customer service.
Cons: Still charge you when they can't deliver!
Summary: My experience with Cingular Wireless has been extremely disappointing. In March 2003 my company relocated me from Overland Park, KS to Bellevue, WA. Due to differing technologies I was told that I could not simply transfer my current phone to Bellevue; ... read more
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Apr 11 '03
Pros: Cheap
Cons: Customer service is a nightmare
Summary: Let me first say that this has been the singular most frustrating, ridiculous customer service experience I have ever had.
My story: I was tasked with purchasing a pre-paid cell phone for the company where I work. I researched all the ... read more
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Mar 09 '03
Pros: Rollover unused mins.
Cons: Takes about 7 10 sec. to connect a call and customer service is not 24-7
Summary: Cingular is an all around good mobile provider. In the past I have had AT&T, Cricket and they were no good! I find with my Cingular phone I could compose my own ring tone because I have the Nokia 3395 and it provides service entirely to both North and ... read more
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Mar 02 '03
Pros: Decent phone choice
Cons: Everything else
Summary: I have been fighting with Cingular for FOUR MONTHS to get a damaged phone replaced through their insurance plan. They will only give you a refurbished phone, and for some models, they NEVER have them in stock. Their agents will lie to you to get you ... read more
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Feb 20 '03
Pros: Fairly decent coverage
Cons: Customer service is unbelievably inconsistent
Summary: Whatever you do, stay as far away from Cingular as you can. I have given these absolutely worthless tech support staffers and customer service reps a dozen chances -- all for naught. I've spent countless hours on the phone with them, being nice the ... read more
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Feb 11 '03
Pros: Nice looking phone
Cons: Nice looking phone doesn't work
Customer Service does not exist
Summary: Cingular must have a very special school they send their employees to. I believe this because NOBODY could naturally be as rude, condesending and arrogant as these people. I switched to Cingular because of their (at the time) unique plans. I would be ... read more
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Jan 23 '03
Pros: Nothing!
Cons: Customer Service is Appalling, service quality and area is horrible, website is pathetic, much more...
Summary: I read some of these other reviews, and believe me, no one trashing this company is exaggerating.
Have you noticed how much money Cingular pays for advertising? That's because they spend next to nothing on Customer Service, Technical ... read more
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Jan 06 '03
Pros: good on-site customer service
Cons: inaccurate portrayal of coverage area
Summary: For two years, I have been fairly happy with Cingular under their "regional" coverage plan. When my phone was damaged a few months ago, I went to their store to purchase a new phone and to sign up for a new 2-year plan. I was excited to start taking ... read more
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Dec 27 '02
Pros: The coolest phones and most minutes
Cons: Coverage
Summary: First of all i am an agent for cingular wireless in arizona. And i have worked for verizon, at&t and sprint pcs. I have found that none of these companies including cingular is perfect. However with the other companies you don't get as much for what you ... read more
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Dec 21 '02
Pros: Good Samsung phone available
Cons: Expensive, bad coverage, heavily taxed
Summary: I started my Cingular service in October 2002. I was attracted to Cingular because they offer a very nice Samsung phone, the N625 - it's very small and silver. I opted for the 300 anytime 1000 nights and weekends Preferred Nation program. I found out ... read more
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Dec 08 '02
Pros: coverage
Cons: false rings
Summary: i have had this service for almost a year now and started getting false rings. i contacted customer service several times and could not come up with a fix for the problem except to change numbers. did not want to do that so i just don't answer any calls ... read more
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Nov 16 '02
Pros: none
Cons: poor service, spotty coverage
Summary: Here I am stuck with Cingular. I tried all of them before an finally was atracted by low price on V^) at Staples with Cingular service "National" Plan (they since DECREASED the number of minutes), "FREE" roaming (???) and all that stuff.
V^) ... read more
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Nov 06 '02
Pros: ok coverage while in car
Cons: coverage plans, shady reps
Summary: In the Fall of 2001 I received an expensive bill, it seems I had traveled out of my "HOME" area. I chalked it up to a mistake on my part. Cingular did what they could to ammend my bill and plan. (I thought they were being helpful.) I changed from a ... read more
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Oct 23 '02
Pros: Decent coverage in my area.
Cons: CUSTOMER SERVICE BITES HARD!
Summary: First off, I feel so supported now that I see other opinions about Cingular. I've been so enraged over the last two weeks with, guess what? Yes, CUSTOMER SERVICE! Maybe we should call it phone rage service, or stress elevation service, but definitely ... read more
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Oct 21 '02
Pros: nothing
Cons: everything
Summary: I just switch from T-Mobile (see my review about them) to cingular, cause I was said by 2 cingular wireless stores (not resellers but their own stores) that although now its the same service as T-mobile they will have 22 new towers in a week. Also I was ... read more
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Oct 08 '02
Pros: Good coverage
Cons: Rate plans;
Customer service;
Wireless internet
Summary: WHAT IS GOOD:
* Coverage, coverage and again coverage. It should not worry you if you live in a big megapolis and rarely come out (lots of local provides and providers with spot coverage will do). But if you live in place like NJ and go out to ... read more
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Sep 05 '02
Pros: Coverage
Cons: Customer Service and lack of knlowledge,
Summary: I have been a happy and loyal customer since 1999 back when it was Bellsouth DCS.. heres the catch I recently had my phone upgraded ok and my number changed. When my bill came out I noticed bogus "roaming" charges that I did not call or make. I called ... read more
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Aug 17 '02
Pros: NONE! Cingular SUCKS!
Cons: Incompetent, RUDE customer service agents BAD coverage areas, dropped calls, etc.
Summary: I have NEVER, and I mean NEVER been so angry about the way a company has treated me. Cingular is absolutely the WORST company over all that I have ever dealt with! I am not exaggerating one bit. The customer service reps. are RUDE, and don't explain ... read more
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Aug 15 '02
Pros: Wonderful for city dwellers. Friendly customer service, affordable.
Cons: Bad reception in rural areas, customer service not all that knowledgeable.
Summary: Some time ago, I wrote the original version of this review and blindly praised Cingular as pretty much the greatest cellular phone company in the history of the universe. Well, let's just say that now that I'm older, wiser, and better at writing ... read more
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Aug 08 '02
Pros: Decent rate plans, cool phone covers.
Cons: Horrendous customer service, calls are constantly dropped.
Summary: After working as a contract employee for Cingular and working with members of the upper management team, I convinced my husband to drop his beloved AT&T and go with Cingular. BIG MISTAKE. We went with the family talk plan so that we would have ... read more
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Aug 07 '02
Pros: Cheap plan, decent amount of minutes.
CAn roam on ATT for free. Good signal coverage.
Cons: signal not so great in some areas.
Summary: I've been with Cingular for almost a year, and just renewed my contract. I actually own 2 phones through Cingular, one for me and the other for my wife.
My wife's plan is great. 350 minutes+unlimited nights/weekends+free long distance for ... read more
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Jul 02 '02
Pros: Not much.. Plans fairly reasonable
Cons: Terrible,terrible rude,arrogant,ignorant customer service
Summary: Ordered a couple Nokia phones. Had checked all deals on various websites and had salesman match best deal before i would commit. $50.00 rebates were offered with each phone. Asked salesman about this. YES,he would include the rebate slips with ... read more
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May 23 '02
Pros: Some times the phone works, usually get credit for over charges.
Cons: Bad service, constantly being over charged, roaming, long contracts
Summary: I am with the U.S. Army at Fort Hood, Texas. Just after arriving here in Oct 2000, I joined Cingular Wireless. This is my first experience with a cellular phone company and I wish I would have done my research before selecting Cingular. I should have ... read more
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Apr 10 '02
Pros: There is nothing I know good about there customer service.
Cons: Customer Service reps, or professional con artist?
Summary: I have recently moved up in my job, I am on the road a lot. It is time for me to catch up with the rest of the world and get a cell phone. I look at the plans, I listen to the sales people, I compare prices. It looks like Cingular has everything I ... read more
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Mar 30 '02
Pros: free nights and weekends
Cons: Customer service...roam charges...phone selection
Summary: My problem with Cingular...I made a payment online...for 50 bucks...So I travel to Maine and go to use my debit card..It comes back denied...I call my bank and they tell me Cingular wireless charged my 700 bucks!! They charged me 14 the payment i put in. ... read more
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Mar 05 '02
Pros: best phones. decent prices.
Cons: bad (very slow) customer service. system busies. lack of coverage
Summary: enough said. I'm locked into a contract for only 3 more months that I'm about to pay the $150 to get out of because having a cingular phone is pointless. I'm constantly getting system busies when I try to call out - even the time I tried 911.
... read more
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Feb 22 '02
Pros: None
Cons: The whole company, it's infrastructure, and all the values and ethics they pretend to uphold.
Summary: Cingular in the first place gets some of the worst reception in this major, metropolitan city. On top of that since Pacbell became Cingular their computers have been screwy. For 5 STRAIGHT MONTHS they were unable to put the cell phone bill on my credit ... read more
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Jan 27 '02
Pros: Free phone
Cons: Customer Service. Frequent Busy system
Summary: If this is your first time with a wireless company. Be very careful with Cingular Wireless. Customer service will make you wait at least 15-30 minutes before anyone will talk to you. They won't be able to resolve any issue for you. A $36.00 charge ... read more
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Jan 26 '02
Pros: Digital--bells and whistles
Cons: Digital--poor coverage, not user friendly
Summary: My phone is supplied by my employer so I can't give you costs, but I can tell you about useability, or the lack thereof.
We have about two dozen phones on this system and we are looking for a new carrier when the contract is up.(As an aside: ... read more
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Jan 14 '02
Pros: Reasonable nationwide rate plans, good coverage area.
Cons: HORRENDOUS Customer Service!!!
Summary: I have been a loyal customer of Cingular Wireless (Originally Cellular One) for nine years. The first 7 years of service with them was in New York, and other than one or two minor problems, which they quickly resolved, the service was wonderful. BUT ... read more
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Jan 09 '02
Pros: nothing that I have found
Cons: BAD customer service
Summary: I was at a Cingular Wireless kiosk in the Sea-Tac mall today in Federal Way, WA. There were 3 workers there.
Basically I had already researched plans and walked right up to them and told them exactly what I wanted. Perfect for salespeople. No work ... read more
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Jan 03 '02
Pros: NONE AT ALL!!!
Cons: My experience with the whole company is just awful!!
Summary: After talking with several different Cellular companies we decided to sign up with Cingular because of the low cost for two phones and the promise that we would have service in the areas we had specified.
After using the phones for a few weeks, we ... read more
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Jan 01 '02
Pros: Haven't found any
Cons: Customer Service, fluctuating signal
Summary: They want me to express myself, where here I go.
I recently took a trip to Avon Colorado and two days after being there I lost my phone. I figured this happens regularly and I quickly went to their website to get the customer service phone number. ... read more
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Dec 22 '01
Pros: good minutes.
Cons: terrible customer service. constant run around.
Summary: They had a restructure of their accounts. It's been a big hassle because nobody knows what is going on. You send your bill in and it doesn't get posted for greater than 30 days.Then they bill you double the following month. They also state on there bill ... read more
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Nov 01 '01
Pros: NONE
Cons: Limited service, deceiving business techniques, inability to change plans without material alteration of current service
Summary: About 6 months ago I purchased my first cellphone through Cingular which came recommended to my from a friend. The whole free nights and weekends deal seemed great and the nation wide long distance came in handy. I had a great plan for about 3 months. ... read more
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Oct 26 '01
Pros: Cheap
Cons: Horrible Customer Support, Rude people, Got the run around constantly
Summary: Please be aware that this Epinion is long, but hopefully you find my problems entertaining. I hope that my misery brings a little joy into your life
Being a customer of Cell One (now Cingular) has taught me a valuable lesson. If they ... read more
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Oct 21 '01
Pros: great plans, good promotions
Cons: horrible service, which prompted me to post this: http://www.petitiononline.com/Cingular/
Summary: if you've been receiving the same horrible service that i have, i think you should take a look at this..
http://www.petitiononline.com/Cingular/
i mean, dont get me wrong, Cingular does have good incentive (great phones) and ... read more
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Oct 19 '01
Pros: Nokia phone 8890 works great. Warranty coverage good. Network coverage not bad.
Cons: Busy signals. Callers call 10 times to reach me after 5pm. Inept customer service.
Summary: When I first started service in 2000, service was fine.
But since early 2001, the busy signals have increased
dramatically. My girlfriend had to call my phone 7 times
yesterday, and 10 times today just to get through to me.
Callers ... read more
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Sep 07 '01
Pros: None.
Cons: Irresponsible and Rude Customer Service Reps.
Summary: A couple of months after I got my mobile plan, Pacbell changed to Cingular and their plans slightly changed as well. I called and asked to be upgraded to one of their new plans that allowed more free minutes. The representative said that I would be ... read more
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Sep 05 '01
Pros: NONE.
Cons: No help to anyone at all.
Summary: Cingular is a good plan, as long as you don't have any problems and you don't need to change anything. If you never need to contact the service center and all you do is pay the Cingular bill, you won't have any problems at all.
But God help you if ... read more
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Aug 27 '01
Pros: Actually had very good coverage.
Cons: King of Prussia, Pa. Store worst in customer service in my life!!!!!!
Summary: I have always been happy with the coverage of Cingular and even their predecessor. Their customer service at their stores is a whole different story.
Three months ago I noticed that my monthly plan was somewhat outdated and no longer ... read more
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Aug 27 '01
Pros: There are no pros to Cingular Wireless as far as I am concerned
Cons: To many to list under 15 words
Summary: I am a former Bell South customer. I was not happy with their service, so when it came time to re-new my contract I declined. After it was taken over by Cingular, I decided to give them another try. I have only been with Cingular for 2 weeks, and I am ... read more
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Aug 25 '01
Pros: Unlimited nights and weekends
Cons: Poor customer service (not available 7x24)
Poor coverage in Manhattan (roaming on AT&T)
Summary: Cingular's service plans are good. My major complaint is that customer service is not available 7x24. If you have a problem on the weekends (Saturday starting at 5 PM), don't expect to get any help until Monday morning. So if you have problems with ... read more
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Jul 21 '01
Pros: They're not a monopoly.
Cons: Customer service, billing, response time while trying to fix their mistakes, incompetent employees
Summary: It all started as a result of an honest effort to save some money. Who can fault me for that? My wife and I both had a phone. I wasn't using mine as much as I thought I would be. I did the math and figured I could save a good sum of cash if I broke ... read more
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Jul 16 '01
Pros: Good signal coverage, inexpensive plan.
Cons: Customer service
Summary: Customer Service, part 1 –
We had to purchase the latest phone that we received. The cost was $41.00. The phone was shipped to us. It didn’t work.. I called Customer Service (CS) and asked for a new phone and a return authorization ... read more
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Jul 05 '01
Pros: Competitive Plans
Cons: Fine print
Customer Service is horrible
Summary: I have a Cingular Wireless account which was activated January 2001. As part of a promotion, the sales associate informed me I would receive "1000 minutes a month, that rollover for the first 3 months." Wow, that's great...I would receive 1000 minutes ... read more
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Jul 05 '01
Pros: Just like someone giving you a check for $120 every month (sort of!)
Cons: Some "extra" charges, not complete coverage areas. :(
Summary: Cingular is by far the best wireless phone company, in my opinion. =(
This is a review of Cingular's national service and rates; once Epinions sets up a Cingular in Seattle category I'll tell you about Cingular where I live!
... read more
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Jul 03 '01
Pros: good calling plans, low prices
Cons: too many dead zones
Summary: I signed up with Cingular Last year. I got a free phone and a low fee plan. The plan gave me 250 on peak and 500 off peak and weekends. I also received: call waiting, caller ID, voice mail, no roaming fee (I'll only get charged if I go out of my calling ... read more
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Jun 29 '01
Pros: No Roaming In My State of Residence
Cons: Billing error issues--if you can't prove it, don't bother calling, it's a waste of time
Summary: I have a major problem with Cingular Wireless' billing system. I can't say 100% what, if anything is wrong, however, right now I am forced to log each and every call. I have a plan with 900 minutes and unlimited incoming calls, I am being billed for up ... read more
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Jun 21 '01
Pros: Great website that allows you pay your bills online with no stamps.
Cons: Customer service will put you "on hold" for 20-70 minutes during afternoons!
Summary: "Pacific Bell has now become Cingular." We hear this a lot especially from TV. Cingular has the best rates, yet it has poor service. The internet service at www.Congular.com is easy to use. However, when the time comes to dial 611 or the toll free ... read more
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May 21 '01
Pros: Competitive plans, good TV advertising
Cons: Bad in reality - coverage, quality and especially customer service
Summary: Cingular Wireless has the most competitive plan around.
Especially the free unlimited nights and weekends option.
Other service providers like AT&T, Verizon and Sprint offer something similar but with a minute-limit (like $20 for 2000 off ... read more
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May 21 '01
Pros: Pros? I cant think of any pros.
Cons: HORRENDOUS CUSTOMER SERVICE via 800#!!
Read on....
Summary: I continuously have bad reps when i call customer service. They need training, they are rude, arrogant, and treat you like they are doing you a favor by taking your call.. Well, i am the customer,, if they didn't have my business, they wouldnt have a job ... read more
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May 10 '01
Pros: the plan service I chose is good
Cons: terrible customer service,very rude
Summary: I switched from verizon to cingular because at the time I thought it would be better but I did not consider everything else the plan was better at the time,but now I realize customer service sucks,and if you try to cancel before 6 months you will be ... read more
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May 04 '01
Pros: Calling plans are reasonable
Cons: Service is slow, billing is rude
Summary: I have used them twice the first time during my pregnancy because I was high risk and need to reach my dh and I traveled to see family two states away. The second time was because again we were going to be traveling and wanted the feeling of security. ... read more
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May 01 '01
Pros: Good deals on rates and phones
Cons: Poor coverage
Summary: This is a review for the Seattle and surrounding market areas.
I work in a cell phone store and recently Cingular has been introduced into this market. Their main competitor in this market is VoiceStream. Recently some representatives from ... read more
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Apr 29 '01
Pros: Good Signal
Cons: The worst customer service I have ever dealt with!
Summary: Yes...What do you have to say?...Cingular's new slogan. There is only one problem...they won't listen!! Over 6 months ago I discontinued my service on a phone with service provided by Cingular (formerly BellSouth Mobility DCS). When I originally ... read more
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Apr 23 '01
Pros: None
Cons: Horrible response time, mismangement, rude, unknowledgeable
Summary: This review is about the customer service of Cingular, not the calling plans. Over the last 4 months, I have had a nightmare dealing with Cingular and was glad to see that there is a general category!
My contract ended 2/01/01. I wasn't ... read more
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Apr 15 '01
Pros: In the field of scamming customers, yep, their pros.
Cons: If not yet will be cons with their extortionary tactics in collecting payments.
Summary: One, Cingular creation
Southwestern Bell is hiding its' name.
One, Cingular notation
they think we're not on to their game.
The lies they'll tell to your face,
to get your name in place,
so they can charge you ... read more
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Apr 15 '01
Pros: Excellent Nationwide Plans, Coverage, and Rates!
Cons: Still get delayed billing when travelling outside of your Home area.
Summary: I have to first describe how Cingular works, then I'll tell you my CS experience.
Cingular still uses the old cellular technology and not the PCS technology. The is good because you can get service via virtually any tower out there. I often ... read more
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Mar 30 '01
Pros: great rates, service, plans, reception
Cons: when you go over your minutes you get charged up the wazoo
Summary: When I unwrapped a cell phone for Christmas, a gift from my mommy, I was stoked and more. Not only would I no longer have to deal with missed phone calls when I was out because of my forgetful family, but I could be on the phone just about whenever I ... read more
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Mar 10 '01
Pros: Excellent Customer Service. They truly want to help.
Cons: Poor rural SE Indiana coverage area and roaming charges.
Summary: I signed up for digital service with Cellular One in June, 2000. Cellular One later merged with another wireless phone service and became Cingular. I've worked with the Customer Service Department when they were Cellular One and more recently, Cingular. ... read more
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Mar 08 '01
Pros: none
Cons: I cant pay my bill online???
Summary: I was a CellularOne customer for about a year, but just got shifted to Cingular when they absorbed CellOne. Although my rate plan is the same and I see no difference in the quality of the calls I was shocked when I went to pay my first bill. On their ... read more
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Mar 07 '01
Pros: Great service, good deals
Cons: Can be pricey if you are not careful
Summary: I have been a Cingular (previously bellsouth mobility dcs)customer for almost 2 years now, and I have yet to be disappointed by what I have. I was a verizon (bellatlantic) customer before and was mislead by ads for free cell phone with a contract. ... read more
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Jan 21 '01
Pros: Good coverage area; Strong signal; Decent rate plans
Cons: Unwilling to resolve mistakes made by sales reps
Summary: Well, here's how it went...I purchased a Nokia 2190 from BellSouth Mobility DCS (btw, the phone was great!) with a 1-year commitment that included statewide toll-free for a flat-rate. I completed the commitment and soon thereafter, added a second phone ... read more
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Jan 03 '01
Pros: Excellent customer service, reasonable rate plans, rollover of unused minutes, digital clarity,
Cons: I didn't switch to Bell South Mobility sooner!
Summary: I've had cellular service for about 10 years and had never changed providers. My providers changed over the years, due to buy-outs, mergers, etc., but I never had any complaints about service or reliability.
Then I used a friend's Bell South ... read more
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Dec 11 '00
Pros: great customer service; growing everyday
Cons: spotty service areas; roaming charges
Summary: My family is just beginning to catch up in the race to be technologically advanced. Well, that's not quite true. We aren't even close to catching up. We own some of the gadgets; now, if we just understood them!
We purchased our first cell ... read more
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- Express Reviews
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Nov 02 '07
Pros: I would say they need the quality work.
Cons: customer service worst
Summary: I will not recomend to take this service,the customer service department is not satisfying even don't know how to solve the issues,although the service was better but the customer service departmet is worst i had this service last year they sent me lots
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Apr 18 '07
Pros: good coverage
Cons: see general views
Summary: SERVICE PLANS STINK. They require you to have a 2 year deal, yet when a phone breaks (through absolutely no fault of your own: no water damage, no dropping, etc) they refuse to give you a new phone if you did not purchase the warranty. AND EVEN IF YOU
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Jan 03 '07
Pros: Creative in new ways to sell something.
Cons: Greedy. If you leave, they don't want you back for 2 years.
Summary: Got rolled into Cingular from the AT&T merger (Takeover) and all seemed fine until the "New" upgrade for voice mail. This "Upgrade" is another attempt from Cingular to take more money. Seems that to get the voice mail to work, they have to send an
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Dec 30 '06
Pros: Rollover minutes.
Cons: Service is terrible.
Summary: Every month there is a problem with my bill. I had text messaging and internet service blocked twice, but they keep charging me for this service even though I never use it! Make sure you carefully review your bill! Also, I set up auto-payment, it was
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Oct 11 '06
Pros: excellent phone selection, free phones, great reception in most places
Cons: billing, rude customer service reps, long hold times, no signal in apartment, etc
Summary: I love my Motorola razor but they seriously need to get their act together! I am so tired of Cingular and I will tell you why in the
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Apr 30 '06
Pros: Good service,nice new phones ava. pretty fast.
Cons: Maybe they have some people needing to be fired in customer service.
Summary: Well,from all the reviews I've read,it sounds like Cingular sucks.To be honest,I think everyone needs to read the fine print or service agreements that are posted on their web site.Also, reception isn't always the carriers fault,sometimes phones just
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Feb 28 '06
Pros: NONE
Cons: Failed to keep contract promise.
Summary: When I purchased 3 phones from cingular wireless I was told that I would receive a check for the rebates that applied to the phones. Instead I received a Debit Card with a expiration date so close to the date I received the card,That it was impossible to
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Feb 07 '06
Pros: None
Cons: Customer Service is pathetic.
Summary: I am a military officer who was reassigned to an area which didn't carry Cingular Service. After speaking with several customer reps who weren't quite sure of their procedures, I was finally advised to fax my relocation orders with an explanation memo
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Jan 20 '06
Pros: In-store rep was smart, courteous & helpful.
Cons: Do not trust that equipment they promote is good. Do your own research 1st!
Summary: Spent big bucks getting their recommended equipment only to discover that the equipment (Motorolla with the Cingular logo and Cingulars blessing) HAD KNOWN PROBLEMS ! Then, to add insult to injury, when I finally changed phones they charged me a second
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Jan 03 '06
Pros: None.
Cons: See review.
Summary: Long story very short, Cingular's billing department wasn't properly posting our on-time payments, and suddenly disconnected our service without warning. When I inquired they said they were sorry and they would fix the problem. That "fix" never
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Dec 20 '05
Pros: None
Cons: Poor reception
Non-existent customer service
Bad rate plans
Summary: This is the first time I have ever written an online review about any company. I have to make sure people know what Cingular is about though. The WORST company EVER. I was AT&T customer for 5 years after the merger I had to switch to Cingular. After 5
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Dec 05 '05
Pros: Decent coverage around Bay Area
Cons: Customer Service
Hold time
Customer Support open hours
Consistent rate plan changes and inflexibility
Summary: Cingular has the worst customer service compared to Sprint and Verizon due to their customer support staff. In order to have any action taken on your account, callers must talk to the managers after discussing with the CSR for over an hour after going
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Oct 28 '05
Pros: Good service area.
Cons: Negligent Customer Service
Summary: I am not one who is easily disgruntled, and in fact it takes quite a few bad experiences to push me over the edge. I was actually thrilled when Cingular bought out AT&T. I didn't have problems with AT&T, it just seemed that Cingular was really cutting
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Oct 24 '05
Pros: Nationwide plan, number of phones to choose from
Cons: Maps show coverage in areas of Southwest Oklahoma where there is no service.
Summary: If I am in town, I can most of the time, get connected. If I travel between towns then I lose signal (even with external antenna) about 2-3 miles out of town. When traveling around the Southwestern part of Oklahoma the maps are greatly over rated.
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Oct 09 '05
Pros: NONE WHATSOEVER!!!
Cons: Everything we fear of wireless company; from overcharging to down right boarder-line illegal customer policy.
Summary: I travelled quite a bit for work; therefore didn't have the time to review Cingular invoices. As a solution, I had my girlfriend to submit payments for me monthly through my online banking account in order to avoid disconnection and/or other Cingular
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Sep 23 '05
Pros: None
Cons: Complete lack of customer service. Dishonest too, as no phone has been received by me.
Summary: There is just no other way to put it. When my phone broke (due to a faulty hinge) they promised I would receive a new one within "10 - 15" days - they wouldn't even overnight ship one to me, the way AT&T would do before they got bought out. Well, guess
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Sep 17 '05
Pros: Free mobile-to-mobile
Cons: Customer service, rates
Summary: I was originally using a Cingular GoPhone Pay-As-You-Go, because they had a $29.99 offer for the Nokia 6010 phone. After I had started using it more than I had anticipated (over $100 in 2 weeks), I had decided to switch over to a plan from them, for
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Sep 02 '05
Pros: NONE
Cons: Don't get me started...
Summary: A brief recap of my last three months: Been on the phone with them for 15+ hours (mostly on hold) Received harassing phone calls at both work and home Gotten misleading letters in the mail regarding my account WHY? Three months ago they
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Aug 25 '05
Pros: I hear they may be outsourcing many of their customer reps.
Cons: BAD SERVICE. Plus, many of their phones are overpriced&outdated compared to other co.
Summary: If you're looking for the run-around, nasty I'm-doing-you-a-favor customer service, and to be treated like a criminal rather than a customer- GO TO CINGULAR WIRELESS!!! One particular customer service rep: Gordon Cannon...unreal! I am an
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Aug 24 '05
Pros: Great Support!!!
Cons: None.
Summary: When I first purchased my Cingular phone and called to activate it, the rep said my sim card was bad. She said a new one would be sent to me, instead of making me hold she called me back after she had the new sim card ordered, to y surprise I had the
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Aug 02 '05
Pros: Uh, I'm still thinking
Cons: They rip me off every chance they can and hope I won't notice.
Summary: There bill requires training in order to read. I got a special offer through my work and couldn't find any of the figures I was quoted for several months on any bill. I have spoken with customer service who told me the plan I was on didn't exist in a
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Jul 20 '05
Pros: GSM network is great when it works. Best phone choices.
Cons: Lots of dropped calls.
Summary: I had been a client of AT&T wireless for about 4 years before this merger with Cingular and didn't have any problems at all (dropped calls, customer service etc.) Since they have merged, the number of dropped calls has gone thru the roof ! And I don't
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Jun 29 '05
Pros: Ok phones, spotty service
Cons: Lousy, absolutely uncaring and irresponsible customer service.
Summary: I've tried several others (Verizon, T-Mobile, Nextel) and Cingular is by far the worst. The phones are ok, the wireless service is spotty at best and the customer service must use prison labor. Time and time again, I get conflicting and erroneous
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Jun 18 '05
Pros: the phone was pretty, and took pictures
Cons: the phone did not work as a phone only as a camera
Summary: I had my phone for 2 days and had to disconnect. We had no reception at all while in our home. Thats understandable, what is not was the $393.00 bill we received from Cingular for the 2 days of, I hate to call it service, it took an act of Congress and
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Jun 11 '05
Pros: None.
Cons: Dishonest service personnel and horrible customer service provided by Cingular wireless
Summary: I signed up with Cingular wireless and every thing was working fine for a while. Later, I was not able to receive any service at my house. At this point, I canceled my service and switched to another provider after speaking with Cingular. It was prior
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Jun 01 '05
Pros: None
Cons: They rip you off on termination fees
Summary: I had an account with AT&T that I canceled July 2004. I canceled service July 17, 2004 and the end of my billing cycle was July 23, 2004. As you know, Cingular bought over AT&T. In April 2005 -- 9 months after I canceled service with AT&T -- I
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May 13 '05
Pros: Service Area
Cons: Everything else
billing, overcharges, hidden fees, customer service, tech support, actuall "full working" service, reception
Summary: Im giving them two stars only for one reason,I didnt have a dead zone while with them. Even at the cabin. The reception was crap, I dont know how many times i heard "can you repeat that" or "what?". the extra 30 bucks that was tacked onto my account
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May 02 '05
Pros: Works in densely populated areas.
Cons: Two cups connected with string would be clearer and more reliable than this service.
Summary: There is one thing this company does well: collect on bills. The cellular coverage in my area is spotty to nonexistant. When I called about the poor reception they suggested that I buy a new phone from them. When I told them that my reception is okay
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Mar 20 '05
Pros: ask for any hidden charges for they will not tell you
Cons: taking over ATT now my bank account.
Summary: this month $36.00 for changing phone number. last month $40.00, month before $120.00.All due to charges that I was not informed about by sales department. Never was informed about other options that would save me
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Mar 05 '05
Pros: sadly enough there has been added benefit for me from the merger.
Cons: poor customer service and worst network problems.
Summary: I was an ATT customer and now find myself a Cingular customer. My problem is with customer service: During the holidays I went over my plan minutes. There are two phones associated with the line. One line was charged 35 cents a minute and the other
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Mar 03 '05
Pros: ABSOLUTELY NOTHING
Cons: Poor customer service. overcharging. monthly headache. company takes no accountability
Summary: It is my new mission in life to bring down this company.. i will tell every friend family member and stranger how terrible this company is. it is truly the WORST COMPANY that i have ever dealt with.. they never keep track of past call records. accuse you
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Mar 01 '05
Pros: worked great out of town.
Cons: Completely unreliable cell service.
Summary: Sold "new" "great quality" GSM service in Portland OR metro area. Service was garbage- 7-8 dropped calls daily. Wanted to reverse migrate to ATT Wireless TDMA network. Customer service agents attitudes were poor. Treated my like I was bothering them.
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Feb 28 '05
Pros: If you like wasting your time and money, you'll love cingular
Cons: You'll beg your prior company to take you back
Summary: Cingular has the poorest everything that I have ever experienced, not just with a phone company but any company: from the condescending people at the kiosks, customer service (yeah right) representatives, to the supervisors that I spoke with. This
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Feb 11 '05
Pros: absolutely none
Cons: care nothing about their customers
Summary: So incredibly irritated right now. I've been trying to contact Cingular/ATT's customer service for an easy technical question. First of all, the robot tells me that my wait could be "over 20 minutes". Well, let me tell you, it was definitely over 20
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Feb 07 '05
Pros: Extremely apologetic, short wait times
Cons: Say they will fix things, but don't really do it.
Summary: I had to return a phone because I ordered one online and it was a duplicate order- it got returned, but I can't seem to get them to credit my account for the order, no matter how many times I call the tele-sales number, not their regular service number.
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Jan 16 '05
Pros: None
Cons: Every aspect of the program.
Summary: It is my birthday, and I was wondering why no one has called me so far today to wish me a happy birthday. Well, I just found out why--Cingular disconnected me for a reason I know not why. I pay my bills as soon as I receive them. I am speculating it
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Jan 01 '05
Pros: Good call plan rates.
Cons: Poor selection of phones and customer service that is getting worse.
Summary: Cingular has good rates for their call plans but a poor selection of phones and customer service that is getting
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Nov 28 '04
Pros: Dropped calls
Cons: Dropped calls, unclear connections, webiste technical problems and stale account information. RAISING THE BAR?
Summary: My account online has my September statement still up and this is almost December. You can't find hardly anything useful on their site and they make it hard for you to find out how to contact them by E-mail. I've been making an estimated payment for
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Nov 20 '04
Pros: Only $300.00 to wipe them off the bottom of my shoe.
Cons: 15 words are not enough to do this entry proper justice.
Summary: We had one of the 2 phone plans, with all the standard features that all the wireless companies seem to lump together these days. Without a long detailed write up I'll just give a quick summary: - Over billing - "Yes we agree you got over billed,
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Nov 02 '04
Pros: They will smile while they take your money.
Cons: Their customer service does not exist. Outrageous charges. $78.38 for 13 minutes of service.
Summary: I signed up for Cingular Wireless and was assured there was no early termination fee.The phone would not work at my house. They charged me $78.38 when I returned the phone. I was told, "Oh, you still have to pay the activation fee, even if the phone
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Oct 07 '04
Pros: Friendly voices while on hold
Cons: Secret fees, fast shut-off and they slap you with a $36 reconnect fee without notice.
Summary: Each month, there are multiple extra charges that go beyond the scope of the plan. They get you also with their bill. if you're 1-2 days late, they can and will turn you off. No grace period, even if you're a new subscriber. And the information calls
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Oct 01 '04
Pros: rollover mins
Cons: horrible customer service
Summary: hi Has the worst customer service. Everybody will tell you a different story. Screwed me up with their plans and i had to pay alot because of a mistake made by one of the customer service guys and they still blame me. They switched all their plans to
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Sep 21 '04
Pros: To let me out of my contract with no fee
Cons: Too many to list
Summary: I have had constant problems with service, billing and the actual equipment. I have spent hours upon hours on the phone with multiple CSR's at Cingular. There has been no resolution. I feel that I'm being WAY overcharged and there is nothing to be
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Aug 19 '04
Pros: NADA
Cons: EVERYTHING SUCKS
Summary: THE SERVICE SUCKS! AND CUSTOMER SERVICE - - - CUSTOMER SERVICE? YEH OKAY.. THEY TELL ME THEY ARE GOING TO SHUT OFF MY ACCOUNT - (AT MY REQUEST) AND WAIVE THE TERMINATION FEE --- BECAUSE MY SERVICE NO LONGER WORKS WHERE I RELOCATED ABOUT 2 MILES DOWN THE
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Aug 06 '04
Pros: Voice mail almost always works
Cons: Customer service is a joke
Summary: I thought that it was just bad luck at first that I got poor service when I called customer service. Well, it's the norm! The first time was after only 3 days with the company. I tried to report that I got an error message when I tried to use voice
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Jul 09 '04
Pros: Some of the phones are aesthetically pleasing.
Cons: Customer Service; Number of Reps; Inadequately Staffed Stores; Poor Reception
Summary: 1. POOR CUSTOMER SERVICE Customer service reps do NOTHING to assist customers other than apologize. Talk is cheap; customers need action and resolution to problems. 2. MORE REPS NEEDED: Minimum wait time over 1 hour and 20 minutes in store on a
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May 25 '04
Pros: The customer service people know how to use a phone and talk into the receiver.
Cons: The company tries to portray itself in a kind and friendly way. Completely bogus!
Summary: The customer service managers are rude, belligerent, dissatisfied with their jobs, and show no compassion or flexibility for the people who help them make a living. After nearly being killed in an auto accident "out of my calling area" I was charged an
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Mar 22 '04
Pros: NONE
Cons: TERRIBLE CUSTOMER SERVICE,CONSTANTLY OVER BILLED
Summary: CINGULAR WIRELESS HAS VERY POOR CUSTOMER SERVICE, I ONCE CHANGED MY PLAN TO NATION WIDE SO I WOULD HAVE FREE ROAMING AND LONG DISTANCE, THE PRICE WAS AROUND 79.99/MONTH.I WENT ON VACATION A FEW WEEKS AFTER,WHEN I RECEIVED MY FIRST BILL AFTER MY TRIP IT
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Mar 11 '04
Pros: The phone hasn't caught fire and exploded yet
Cons: Billing errors, lousy cust serv, spotty coverage even in large metro area
Summary: Started using the free long distance my phone plan came with and Cingular charged me for my long distance calls. I call their customer service, they adjust it off my bill, and the next month I'm charged for my long distance calls again. Have to repeat
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Jan 03 '04
Pros: Warm and friendly and helpful service.
Cons: Can't think of any problems with service.
Summary: Had poor service with Sprint and very high bills. Decided to make a switch to my fiance's service Cingular. We created a family plan to share minutes/ cut our costs. Great idea!!!! The switch ocurred smoothly which included a great rate, rollover
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