General Reviews of Cingular Wireless Customer Service

Pros: great customer service; growing everyday
Cons: spotty service areas; roaming charges

My family is just beginning to catch up in the race to be technologically advanced. Well, that's not quite true. We aren't even close to catching up. We own some of the gadgets; now, if we just understood them!

We purchased our first cell...

Pros: Excellent customer service, reasonable rate plans, rollover of unused minutes, digital clarity,
Cons: I didn't switch to Bell South Mobility sooner!

I've had cellular service for about 10 years and had never changed providers. My providers changed over the years, due to buy-outs, mergers, etc., but I never had any complaints about service or reliability.

Then I used a friend's Bell South...

Pros: Good coverage area; Strong signal; Decent rate plans
Cons: Unwilling to resolve mistakes made by sales reps

Well, here's how it went...I purchased a Nokia 2190 from BellSouth Mobility DCS (btw, the phone was great!) with a 1-year commitment that included statewide toll-free for a flat-rate. I completed the commitment and soon thereafter, added a second phone...

Pros: Great service, good deals
Cons: Can be pricey if you are not careful

I have been a Cingular (previously bellsouth mobility dcs)customer for almost 2 years now, and I have yet to be disappointed by what I have. I was a verizon (bellatlantic) customer before and was mislead by ads for free cell phone with a contract....

Pros: none
Cons: I cant pay my bill online???

I was a CellularOne customer for about a year, but just got shifted to Cingular when they absorbed CellOne. Although my rate plan is the same and I see no difference in the quality of the calls I was shocked when I went to pay my first bill. On their...

Pros: Excellent Customer Service. They truly want to help.
Cons: Poor rural SE Indiana coverage area and roaming charges.

I signed up for digital service with Cellular One in June, 2000. Cellular One later merged with another wireless phone service and became Cingular. I've worked with the Customer Service Department when they were Cellular One and more recently, Cingular....

Pros: great rates, service, plans, reception
Cons: when you go over your minutes you get charged up the wazoo

When I unwrapped a cell phone for Christmas, a gift from my mommy, I was stoked and more. Not only would I no longer have to deal with missed phone calls when I was out because of my forgetful family, but I could be on the phone just about whenever I...

Pros: Excellent Nationwide Plans, Coverage, and Rates!
Cons: Still get delayed billing when travelling outside of your Home area.

I have to first describe how Cingular works, then I'll tell you my CS experience.

Cingular still uses the old cellular technology and not the PCS technology. The is good because you can get service via virtually any tower out there. I often...

Pros: In the field of scamming customers, yep, their pros.
Cons: If not yet will be cons with their extortionary tactics in collecting payments.

One, Cingular creation
Southwestern Bell is hiding its' name.

One, Cingular notation
they think we're not on to their game.

The lies they'll tell to your face,
to get your name in place,
so they can charge you...

Pros: None
Cons: Horrible response time, mismangement, rude, unknowledgeable

This review is about the customer service of Cingular, not the calling plans. Over the last 4 months, I have had a nightmare dealing with Cingular and was glad to see that there is a general category!

My contract ended 2/01/01. I wasn't...

Pros: Good Signal
Cons: The worst customer service I have ever dealt with!

Yes...What do you have to say?...Cingular's new slogan. There is only one problem...they won't listen!! Over 6 months ago I discontinued my service on a phone with service provided by Cingular (formerly BellSouth Mobility DCS). When I originally...

Pros: Good deals on rates and phones
Cons: Poor coverage

This is a review for the Seattle and surrounding market areas.

I work in a cell phone store and recently Cingular has been introduced into this market. Their main competitor in this market is VoiceStream. Recently some representatives from...

Pros: Calling plans are reasonable
Cons: Service is slow, billing is rude

I have used them twice the first time during my pregnancy because I was high risk and need to reach my dh and I traveled to see family two states away. The second time was because again we were going to be traveling and wanted the feeling of security....

Pros: the plan service I chose is good
Cons: terrible customer service,very rude

I switched from verizon to cingular because at the time I thought it would be better but I did not consider everything else the plan was better at the time,but now I realize customer service sucks,and if you try to cancel before 6 months you will be...

Pros: Pros? I cant think of any pros.
Cons: HORRENDOUS CUSTOMER SERVICE via 800#!! Read on....

I continuously have bad reps when i call customer service. They need training, they are rude, arrogant, and treat you like they are doing you a favor by taking your call.. Well, i am the customer,, if they didn't have my business, they wouldnt have a job...