General Reviews of Cingular Wireless Customer Service

Pros: Large coverage map
Cons: customer service,billing, website

Cingular Wireless has the worst customer service I have ever encountered. 1st problem: I waited 1 month before activating my gophone(they said I had 60 days to active) and during that time my number was reassigned to someone else. After having numerous ...

Pros: They send you the bill EVERY month.
Cons: They send you the bill EVERY month. Even when you cancel. WORST CUSTOMER SERVICE.

I am writing in complaint of treatment of the lowest kind I have received in my history as a paying customer. Having originally purchased a cellular phone through AT&T Wireless in 2004 and a single plan, I must say I was singularly happy with their ...

Pros: great service, inexpensive plan, lots of bonus features, free Motorola L2, impressive customer service
Cons: none as of yet!

Recently I had the pleasure of doing business with Cingular Wireless Service during the purchase of a new cell phone and the plan to go with it. Contacting a sales representative from the company directly, I was able to get what I feel to be a pretty ...

Pros: The service works.
Cons: Customer service is rude and incompetent, and likes to bait and switch.

I have a Cingular phone on a system that they are obsoleting. They sent me a text message to call them about replacing it. I called and had a long conversation about my options, which included keeping my number and getting a new phone for $39.95 with a ...

Pros: Rollover minutes
Cons: Too many departments

I just wanted to say on behalf of the customer service reps, that if you guys can actually contact those who set up the call centers and their telephone systems that would be great. The reps you talk to on the phone are just as frustrated as the callers ...

Pros: Absolutely none whatsoever !!!!!!
Cons: Every possible one you can think of and more !!!!!!

Without a doubt, Cingular Wireless, which is now the largest cellular phone service provider in the U.S., is among the worst, if not the worst company in the business anywhere. They cannot, or perhaps will not make their system work with a phone ...

Pros: coverage area, cell phone options
Cons: CS non-existent, plans too expensive, they modify contract plan at whim, roaming_charges_for_known_coverage_areas_when_an_outage_occurs

This is a Long Review ... But I hope others will read it and not have to deal with the same lack of customer-service. I was a customer of AT&T for 5 years with up to 5 cell phones (currently 2 - changed 3 to Verizon when contracts ended after the ...

Pros: I talk free to my husband and son because we're on the same plan--whoopee
Cons: The worst, most unaccommodating, obnoxious customer service on earth

My son's Motorola phone screen was damaged. Someone in the Cingular Warranty Dept. surveyed us over the phone, and surmised that the damage was under warranty. They told me they would send me another phone, but I had to remove the battery and sim card ...

Pros: was cheap
Cons: very rude customer service, no support, horrible company

I am so disgusted with this company. I initially got 2 phones for myself and my husband through my employment at USAA. If USAA knew how badly Cingular treated their customers, they'd remove their name from any partnership with them! I canceled one ...

Pros: We received good service until the outrageous overage
Cons: Cingular did not care that this outrageous overage was caused by a minor child.

We were Cingular Wireless customers for many years. We have always had extremely good credit rating and have paid our bills promptly. We were never prone to going over our plan's minutes. My husband and I gave our teenage son a Cingular cell phone ...

Pros: Nothing comes to mind
Cons: Bad reception, not many towers, horrible customer service, cheap phones, too many mistakes on everything

I am a fool for leaving Verizon wireless....Let me first start by saying I have a 2 year contact with Cingular, Thank God i'ts almost over. I have been with them a year and seven months and every month my bill is incorrect, I have to call and have them ...

Pros: None
Cons: Unethical Business Practices, Unfair Contract Manipulation, Deplorable Service

Cingular Wireless is a ruthless company with no concern for customers of the companies they plow over. Last month, my fiancé and I moved to the other side of the state so she could go to grad school. When we arrived, we called up Cingular to see ...

Pros: There are NONE.
Cons: Bad service De-activate accounts No viable options for anything

I bought a prepaid SIM card from Cingular Wireless. They deactivated my account for some reason or another, And I'd rung up the store that I bought it from, the person I got on the phone was SO rude and 100% unhelpful. So I called up customer service, ...

Pros: Good coverage, competitive pricing.
Cons: Poor customer service, frequent overcharges

Cingular has overcharged me on at least 12 of the bills which I have received in the past 18 months. I have spent several hours in the phone with customer service during those 18 months trying to get billing errors corrected. I have filed a complaint ...

Pros: rollover minutes
Cons: bad coverage, extremely poor customer service, frequent dropped calls, 2 year contract

I placed this review initially in the Cingular - Philadelphia area since there is no New York area on Epinions and my phones are registered in Philadelphia, but mainly used in NY. However this place is probably more appropriate for my review. So her ...

Pros: National network
Cons: Poor local service in my area (Virginia).

I was a happy Suncom user for about 5 years. Then Cingular bought AT&T/Suncom, and I knew things weren't good when they had to hire armed security guards in their retail outlets to help them through the transition. Finally, long ago having served my ...

Pros: absolutely none
Cons: they don't listen and refuse to let you speak to a manager

I signed up for Cingular's service in March of 2005. In mid- June 2005, I called Cingular's customer service number because we had moved out of state and in the location I am in now, I cannot get a reliable signal and was told by many that Cingular ...

Pros: The phone works sometimes. They will remove stupid fees if you ask them to.
Cons: Crap phone, crap network, the advertisements are crap: "Raising the Bar" is crap.

I moved to Los Angeles in 2002 and needed a cell phone. My sister was with AT&T and liked it so I joined. She got a discount and I got a Nokia phone with TDMA technology. It worked well in many areas except Hancock Park. I even renewed my contract after ...

Pros: Nothing
Cons: Everything

My title says it all. AT&T to Cingular. Recently I attempted to right a wrong with the "new" supposedly improved Cingular. I was not doing it for myself, but for a friend that has had an extreamly bad experience with Cingular. First of all, did you ...

Pros: Customer service reps were nice.
Cons: Reps are trapped in a mismanaged service system, where upper management is overwhelmed and underpowered.

You'd think that if this sort of consumer outrage is present, Cingular would be BENDING OVER BACKWARDS to get their customer service right. Unfortunately, it's still the customers that are performing the 'action.' I just cancelled my switch to ...

Pros: Excellent at bouncing customers around on the phone with no resolution
Cons: EVERYTHING

After about a month, one of the phones on our plan quit working. It shut off like the battery was dead and wouldn't turn back on. I called Customer Service who said the phone was under warranty and they would send me a new one. I should have known it ...

Pros: Cool features, nice trendy phones, text messaging, voice mail, call waiting, email.
Cons: Coverage areas

Should be called Less Bars in more places! IT is HORRIBLE! I have had the prepaid service for over 2 years and while it is great in the majority of my home state of NC...once I cross the border no service, not even one bar, nothing, nada, not even ...

Pros: nothing!
Cons: So many

If you are looking for troubles, for headache, suffering, and mainly for someone to steal your money then go for Cingular wireless. They have horrible service, they call it the best coverage, but I could not find it cover 2 square feet for more than 2 ...

Pros: I haven't had any yet.
Cons: Completely incompetent.

I had T-Mobile for 3 years and had never had to call customer service, so I may be spoiled. Around September, I noticed that I didn't have coverage near my house. I had to drive about 6-7 miles to the highway in order to get any service, so I decided ...

Pros: Rate plans and options.
Cons: Worst customer service that I have ever experienced, period. Billing department errors.

After using Alltel for the better part of the last 6 years I decided to go out on a limb and try Cingular for the better choices of options and plans. They claim a 30 day trial where you pay for your minutes of use and a three day no fees assessed ...

Pros: There is none.
Cons: Horrible

I was on the phone with Cingular for 2 hours and 45 minutes today. Being an AT&T customer I was forced into Cingular. You don't automatically because a Cingular customer. No, but you are treated like an ugly stepchild until you MIGRATE over to ...

Pros: They have nice commercials.
Cons: Their service sucks, their phones are junk and their customer service is non-existant.

I had the most horrifying experience with Cingular Wireless and was so happy to be free from their snare. In August 2004 I signed a contract with AT&T (not aware that they soon would be Cingular Wireless!) I told the sales rep at the AT&T store some of ...

Pros: One Month Bill $1995/-
Cons: One Month Bill $1995/-

I bought cingular family plan from Ohio in 2002 on family plan as me and my husband were moving to different states IOWA and COLORADO. Cingular Sales Person Mr. Michael White in best buy store of Columbus, OH said cingular IS covered in both states and ...

Pros: None
Cons: Customer Care service is worthless, plan rates could be better

Okay...I don't know if At&t wireless is to blame or Cingular, but I know right now I'm angered at Cingular...so here goes my full length story..first of all let me make it clear that the at&t wireless/cingular merge stinks....a year and a half ago I ...

Pros: Reasonable coverage, but when things go wrong, you're on your own.
Cons: Horrible customer service.

This review relates to the Kic prepaid Cingular service. Their coverage area is reasonable, but for the first two months we couldn't reach customer service or the kic prepaid recharge line from the cellphone- which meant we had to find a land line to ...

Pros: Good up until 2 years ago.
Cons: Customer service gone way down hill. Never get the same person twice.

I signed up for wireless with SNET (Southern New England Telephone) over 10 years ago. It was great. SBS now owns majority and like my SBS landline and the DSL I quit because it also stopped went slowly downhill like the cell service. I signed up ...

Pros: decent phone selection
Cons: EVERYTHING ELSE

Please forgive me, but I wrote this review in the Los Angeles slot, but felt it needed to be heard in the General category as well. Folks in other cities need to experience the hell I just went through. I feel as if people in other cities might not ...

Pros: Friendly, helpful, willing to go out of the way to help
Cons: Online buyers, beware of the small (should we save invisible) print.

The year was 2002; I finally purchased my first cell phone plan. It was horribly expensive, had horrible customer service and even worse signal reliability. That's been the story of my cell phone life since then. I've gone through 3, possibly 4, ...

Pros: Honestly, I can't think of any!
Cons: BEWARE! Very high price for the 30-day "trial" period! Customer Service is the worst!

I decided to try out Cingular's mobile service and purchased their top of the line phone (according to them). They said I had 30 days to try it out (I had concerns with their coverage area). Used the phone for 19 days and had extremely limited reception ...

Pros: None
Cons: Complete disregard for customer service - no service after the sale

OK, so we have all come to expect the occasional dropped call now and then. But what I have experienced with Cingular is nothing short of a calculated, profit driven lack of customer service. We have had problems with coverage - dropped calls, etc. ...

Pros: Coverage is fine.
Cons: Customer service is unbelievably poor, and the company is not trustworthy.

After having bad experiences with Cingular's customer service the first time around, I decided to give them another try because they had good rates. Since a couple of years had passed, I thought maybe they had improved. BIG MISTAKE! I normally don't ...

Pros: All Customer Service Reps were courteous and professional.
Cons: Service after the sale is horribly limited, support call was routed to India for service.

Once a happy customer of AT&T, I have been taken hostage by the merger with Cingular, and am now being forced to accept substandard customer service. My most recent experience involves trying to excercise the warranty on a phone that shuts down on ...

Pros: Service area is ok. Goes out a lot in rural areas.
Cons: Website is horrible!! Always down Spotty service, text messenging cuts out a times..

I've had nothing but problems with their lame website and been on hold more time than I care to remember waiting on a real live person to answer to the phone in customer service. Service is spotty in areas. I have four phone numbers under the Family ...

Pros: The second phone was nice looking
Cons: every damn thing

A few years ago in the small town that I use to live in the only cell provider was Cingular, so I go in and get a big ugly Nokia 5125 that had a battery that liked to travel as far away from the phone as possible, for this I paid $75 (can you say ...

Pros: Some Reps seem like they mean well, but dont have the authority to do anything.
Cons: Everything. Why is this company so divided?

I have had an awful experience with Cingular. I'll paste my Correspondence with them thus far. *All times are CST unless otherwise noted. 11/18/2004-Greg Greg spoke a Customer Service Representative in regards to signing another 2 year ...

Pros: After the last few days, I'm too disgusted to think of any.
Cons: Unethical business practices, incompetent customer service, poor cellular service.

This is the worst cellular provider I've ever had the misfortune to deal with. Their customer service is nonexistent. Dropped calls are frequent. And when buying a phone recently, I was not sent the complete order. Their response... we don't have to, ...

Pros: 5000 minutes for the weekend and long distance.
Cons: This company has hidden fees, and charges for checking your voice mail.

The customer service at Cingular Wireless is horrible. I have only been with the company for four months, and the experience has not been pleasant. The first month with the company, I asked them to remove the Multimedia messaging from my phone. ...

Pros: Cheap
Cons: Terrible customer service, low quality phones, awful wireless telecommunications

The following is a letter I wrote to every significant person at Cingular: Stanley T. Sigman, President and Chief Executive Officer, I am writing to inform you of my extreme dissatisfaction with my Cingular Wireless service. I contacted your ...

Pros: Inexpensive family plan, service usually works in East TN area
Cons: Poor customer service, dubious charges

About two months ago, I decided that I wanted a cell phone. My parents already had a family plan with cingular, and for ten bucks I could add a phone onto it and use their minutes which had been rolling over for the last year. This seemed to be the most ...

Pros: prompt service, savvy customer service reps who gave me credits only when I called
Cons: My agent,my customer rep, rebate program rep gave me the run-around on phone rebate

My Cingular agent who signed me up in Needham, MA told me they had no free phones available so they pushed a Samsung phone on me as the only available "free phone" they had stock of - it was "free" in a rebate program; you paid $50 for the phone and ...

Pros: Good phone signal.
Cons: Bad business practices. Extremely rude customers service reps, including managers.

Well, here's my story. I have a prepaid phone which I activate once a year when my mom comes to visit me from Europe. I purchased the phone a year ago for about $90 and it came with about $30 - $50 worth of airtime at whatever the rate/minute was back ...

Pros: Inexpensive calling plans.
Cons: Poor coverage. Absolutely god-awful, rude, obnoxious Customer Service Reps

Several years ago, when I renewed my contract with Cingular (Boston), I received a new phone, specifically a Sony Ericsson T-60. From day one, the phone was terrible, and finally about 6 months ago it plain died. This is from usage of about 30 minutes ...

Pros: Friendly service, pretty good coverage, good features, GSM worldphones available, good packages.
Cons: Coverage worse than Verizon. A few bad experiences (see review). Fake taxes and fees.

I've been a Cingular customer since July 2001. I've had a few moderately bad experiences (listed below), but for the most part, I have been happy with the coverage, the call quality, the consistent availability of phone service, and the friendliness ...

Pros: the phones make very effective paperweights, doorstops, hockey pucks, decorative centerpieces and garlic presses.
Cons: Are not ideal for communicating between distances further than 20 feet.

You wont know the difference, trust me. Anyone using Cingular must have done something very bad in a past life. Very bad. I signed up for the family share thing (mistake #1) and got 4 phones in my husbands name (mistake #2). The salesman forogt to ...

Pros: Cheap rates, friendly people in the Manhattan store
Cons: Unimaginably awful customer service. Avoid these thieves at all costs!

I have now had a cingular wireless phone for exactly six months and I can easily say that this is the most imcompetent, hostile, rude company I have EVER dealt with. The nightmare began the first time I called customer service to complain about charges f ...

Pros: None now!
Cons: No 24-Hr Cust Serv, rude representatives, no service where we were told we would have!

Sept 18, 04 Since the review I wrote before about Cingular Wireless, I have completely changed my mind about them. Their customer service department treats customers extremely rude and they are unwilling to help. They lie about the areas they ...

Pros: None
Cons: Misleading, hard to read bills, unexplained calls on bill, bad customer service, shady business ethics.

Six months ago I switched from AT&T because their phones kept quitting on me and their customer service started going down hill. I had heard horror stories about Sprint so I decided to go with Cingular Wireless. My partner and I each got a phone with a r ...

Pros: There are no pros to Cingular.
Cons: Customer Support representatives are rude and incompetent. No service after the sale!

I recently switched cell phone plans from Sprint to Cingular, and I have regretted EVERY minute of it so far. We have had their "service" for less than 2 weeks, and they are completely unable to make the wireless Internet feature work on my phone. Th ...

Pros: i can not possibly think of one.
Cons: everything. run far far away!

their customer support is uninformed, ill qualified, and generally useless. i cancelled my cellphone with them after being trapped in my two year contract. the whole two years were filled with terrible service, crappy phones, and an internet website tha ...

Pros: Cheap, seemingly convenient plans.
Cons: Reception, customer service, defective phones, you name it, it's a problem.

I have had this service since May of this year (2003.) The offered great prices and a seemingly great plan. It all went download fairly quickly. Two days after I started my service my phone started to freeze. Also, if I spent more than 5 minutes on a ...

Pros: None.
Cons: The delayed billing nonsense, pathetic CS and hidden charges that are tough to even imagine.

I recently disconnected the service. A month after disconnecting I received the final bill with roaming charges of $81 plus the $29 tax for the monthly charge billed extra. Considering that I was well below my 250 min/month limit, this was painful. The re ...

Pros: Inexpensive, good area coverage
Cons: Customer Service and Tech Support are both lousy

I had my phone for about 6 months of a 2 year contract when suddenly it began losing calls. For a month now, I haven't been able to reliably place or receive calls. For every call I successfully place or receive, about 2-3 of them don't go through. I'v ...

Pros: Low hold times, Friendly service, Ability to solve all of your issues!
Cons: I haven't found any yet!

Cingular customer service has been wonderful to me! I am a new customer and have had to call with questions about 5 times! Hold Time: I never held more than 3-5 minutes. Demeanor of representatives: I had 5 different representatives and each one ...

Pros: Good selection of cool phones
Cons: Just about everything else

5 months later, still no rebate check for the $250 phone that we purchased. Have spent multiple hour ...

Pros: Inexpensive
Cons: Customer service are a bunch of bastards!

A synopsis of my customer service experience: Call 1 Called to upgrade plan after my first bill ...

Pros: decent service
Cons: horrible 800# customer service

I became a Cingular wireless customer three years ago. I've never had any complaints until now. My s ...

Pros: none
Cons: horrible customer service

i have not been able to use my phone properly. when i make a call or receive one, i can hear the ot ...

Pros: Good Coverage, Decent Plans
Cons: Customer Service average at best

I've been a Cingular customer since April 2001 and have no real complaints about their service. Cov ...

Pros: Good Reception, clear service
Cons: Poor billing error resolution, poor customer service, lack of urgency

I understand that Cingular prefers customers to call the call center for problem resolution, but m ...

Pros: Clarity, ease of use
Cons: Some waiting for customer service

As a 50+ citizen getting my own cell phone for the first time, I walked into a Cingular store in 2001 and bought a plan with the cheapest phone, an Ericsson A1228d. Store staff were very helpful. The phone is plain and a bit heavy, but seems...

Pros: Decent Rate/phone plans
Cons: Voicemail System is the worst!!

I was misinformed by a sales rep. when I first purchased the service. He told me that I had world wide coverage but when I was on vacation, my phone would not work, so I had to call and tell them to switch my plan to what it was suppose to be in the...

Pros: Inexpensive service, worked well within area.
Cons: Worst customer service. Conflicting answers.

Purchased service and was told included Long Distance. Later received additional costs for calling long distance. Told was not included with my package after 3 other customer service people told me it was included. Asked to switch over to pre-paid usage....

Pros: The only "TRUE" nationwide cellular provider. No roaming or long-distance charges.
Cons: Service isn't provided in all states.

Cingular cannot be compared to by the other providers. At least not the old plans. I don't have to look at those coverage maps and figure out if I'm standing in the blue-shaded area and I'm covered in my plan or if I'll be paying roaming charges at 50...

Pros: Fine if you don't need any customer service.
Cons: Still charge you when they can't deliver!

My experience with Cingular Wireless has been extremely disappointing. In March 2003 my company relocated me from Overland Park, KS to Bellevue, WA. Due to differing technologies I was told that I could not simply transfer my current phone to Bellevue;...

Pros: Cheap
Cons: Customer service is a nightmare

Let me first say that this has been the singular most frustrating, ridiculous customer service experience I have ever had.

My story: I was tasked with purchasing a pre-paid cell phone for the company where I work. I researched all the...

Pros: Rollover unused mins.
Cons: Takes about 7 10 sec. to connect a call and customer service is not 24-7

Cingular is an all around good mobile provider. In the past I have had AT&T, Cricket and they were no good! I find with my Cingular phone I could compose my own ring tone because I have the Nokia 3395 and it provides service entirely to both North and...

Pros: Decent phone choice
Cons: Everything else

I have been fighting with Cingular for FOUR MONTHS to get a damaged phone replaced through their insurance plan. They will only give you a refurbished phone, and for some models, they NEVER have them in stock. Their agents will lie to you to get you...

Pros: Fairly decent coverage
Cons: Customer service is unbelievably inconsistent

Whatever you do, stay as far away from Cingular as you can. I have given these absolutely worthless tech support staffers and customer service reps a dozen chances -- all for naught. I've spent countless hours on the phone with them, being nice the...

Pros: Nice looking phone
Cons: Nice looking phone doesn't work Customer Service does not exist

Cingular must have a very special school they send their employees to. I believe this because NOBODY could naturally be as rude, condesending and arrogant as these people. I switched to Cingular because of their (at the time) unique plans. I would be...

Pros: Nothing!
Cons: Customer Service is Appalling, service quality and area is horrible, website is pathetic, much more...

I read some of these other reviews, and believe me, no one trashing this company is exaggerating.

Have you noticed how much money Cingular pays for advertising? That's because they spend next to nothing on Customer Service, Technical...

Pros: good on-site customer service
Cons: inaccurate portrayal of coverage area

For two years, I have been fairly happy with Cingular under their "regional" coverage plan. When my phone was damaged a few months ago, I went to their store to purchase a new phone and to sign up for a new 2-year plan. I was excited to start taking...

Pros: The coolest phones and most minutes
Cons: Coverage

First of all i am an agent for cingular wireless in arizona. And i have worked for verizon, at&t and sprint pcs. I have found that none of these companies including cingular is perfect. However with the other companies you don't get as much for what you...

Pros: Good Samsung phone available
Cons: Expensive, bad coverage, heavily taxed

I started my Cingular service in October 2002. I was attracted to Cingular because they offer a very nice Samsung phone, the N625 - it's very small and silver. I opted for the 300 anytime 1000 nights and weekends Preferred Nation program. I found out...

Pros: coverage
Cons: false rings

i have had this service for almost a year now and started getting false rings. i contacted customer service several times and could not come up with a fix for the problem except to change numbers. did not want to do that so i just don't answer any calls...

Pros: none
Cons: poor service, spotty coverage

Here I am stuck with Cingular. I tried all of them before an finally was atracted by low price on V^) at Staples with Cingular service "National" Plan (they since DECREASED the number of minutes), "FREE" roaming (???) and all that stuff.

V^)...

Pros: ok coverage while in car
Cons: coverage plans, shady reps

In the Fall of 2001 I received an expensive bill, it seems I had traveled out of my "HOME" area. I chalked it up to a mistake on my part. Cingular did what they could to ammend my bill and plan. (I thought they were being helpful.) I changed from a...

Pros: Decent coverage in my area.
Cons: CUSTOMER SERVICE BITES HARD!

First off, I feel so supported now that I see other opinions about Cingular. I've been so enraged over the last two weeks with, guess what? Yes, CUSTOMER SERVICE! Maybe we should call it phone rage service, or stress elevation service, but definitely...

Pros: nothing
Cons: everything

I just switch from T-Mobile (see my review about them) to cingular, cause I was said by 2 cingular wireless stores (not resellers but their own stores) that although now its the same service as T-mobile they will have 22 new towers in a week. Also I was...

Pros: Good coverage
Cons: Rate plans; Customer service; Wireless internet

WHAT IS GOOD:
* Coverage, coverage and again coverage. It should not worry you if you live in a big megapolis and rarely come out (lots of local provides and providers with spot coverage will do). But if you live in place like NJ and go out to...

Pros: none come to mind
Cons: poor customer service, inaccurate bills, the worst company I have ever bought service from

I bought a plan from Cingular a bit over a year ago, for this year I was under contract, these were my experiences:

- I rarely had service, I live downtown in Seattle and could hardly ever use the phone. I had absolutely no reception in my...

Pros: Coverage
Cons: Customer Service and lack of knlowledge,

I have been a happy and loyal customer since 1999 back when it was Bellsouth DCS.. heres the catch I recently had my phone upgraded ok and my number changed. When my bill came out I noticed bogus "roaming" charges that I did not call or make. I called...

Pros: NONE! Cingular SUCKS!
Cons: Incompetent, RUDE customer service agents BAD coverage areas, dropped calls, etc.

I have NEVER, and I mean NEVER been so angry about the way a company has treated me. Cingular is absolutely the WORST company over all that I have ever dealt with! I am not exaggerating one bit. The customer service reps. are RUDE, and don't explain...

Pros: Wonderful for city dwellers. Friendly customer service, affordable.
Cons: Bad reception in rural areas, customer service not all that knowledgeable.

Some time ago, I wrote the original version of this review and blindly praised Cingular as pretty much the greatest cellular phone company in the history of the universe. Well, let's just say that now that I'm older, wiser, and better at writing ...

Pros: Decent rate plans, cool phone covers.
Cons: Horrendous customer service, calls are constantly dropped.

After working as a contract employee for Cingular and working with members of the upper management team, I convinced my husband to drop his beloved AT&T and go with Cingular. BIG MISTAKE. We went with the family talk plan so that we would have...

Pros: Cheap plan, decent amount of minutes. CAn roam on ATT for free. Good signal coverage.
Cons: signal not so great in some areas.

I've been with Cingular for almost a year, and just renewed my contract. I actually own 2 phones through Cingular, one for me and the other for my wife.

My wife's plan is great. 350 minutes+unlimited nights/weekends+free long distance for...

Pros: Not much.. Plans fairly reasonable
Cons: Terrible,terrible rude,arrogant,ignorant customer service

Ordered a couple Nokia phones. Had checked all deals on various websites and had salesman match best deal before i would commit. $50.00 rebates were offered with each phone. Asked salesman about this. YES,he would include the rebate slips with...

Pros: Some times the phone works, usually get credit for over charges.
Cons: Bad service, constantly being over charged, roaming, long contracts

I am with the U.S. Army at Fort Hood, Texas. Just after arriving here in Oct 2000, I joined Cingular Wireless. This is my first experience with a cellular phone company and I wish I would have done my research before selecting Cingular. I should have...

Pros: There is nothing I know good about there customer service.
Cons: Customer Service reps, or professional con artist?

I have recently moved up in my job, I am on the road a lot. It is time for me to catch up with the rest of the world and get a cell phone. I look at the plans, I listen to the sales people, I compare prices. It looks like Cingular has everything I...

Pros: free nights and weekends
Cons: Customer service...roam charges...phone selection

My problem with Cingular...I made a payment online...for 50 bucks...So I travel to Maine and go to use my debit card..It comes back denied...I call my bank and they tell me Cingular wireless charged my 700 bucks!! They charged me 14 the payment i put in....

Pros: best phones. decent prices.
Cons: bad (very slow) customer service. system busies. lack of coverage

enough said. I'm locked into a contract for only 3 more months that I'm about to pay the $150 to get out of because having a cingular phone is pointless. I'm constantly getting system busies when I try to call out - even the time I tried 911.

...

Pros: None
Cons: The whole company, it's infrastructure, and all the values and ethics they pretend to uphold.

Cingular in the first place gets some of the worst reception in this major, metropolitan city. On top of that since Pacbell became Cingular their computers have been screwy. For 5 STRAIGHT MONTHS they were unable to put the cell phone bill on my credit...

Pros: Free phone
Cons: Customer Service. Frequent Busy system

If this is your first time with a wireless company. Be very careful with Cingular Wireless. Customer service will make you wait at least 15-30 minutes before anyone will talk to you. They won't be able to resolve any issue for you. A $36.00 charge...

Pros: Digital--bells and whistles
Cons: Digital--poor coverage, not user friendly

My phone is supplied by my employer so I can't give you costs, but I can tell you about useability, or the lack thereof.

We have about two dozen phones on this system and we are looking for a new carrier when the contract is up.(As an aside:...

Pros: Reasonable nationwide rate plans, good coverage area.
Cons: HORRENDOUS Customer Service!!!

I have been a loyal customer of Cingular Wireless (Originally Cellular One) for nine years. The first 7 years of service with them was in New York, and other than one or two minor problems, which they quickly resolved, the service was wonderful. BUT...

Pros: nothing that I have found
Cons: BAD customer service

I was at a Cingular Wireless kiosk in the Sea-Tac mall today in Federal Way, WA. There were 3 workers there.
Basically I had already researched plans and walked right up to them and told them exactly what I wanted. Perfect for salespeople. No work...

Pros: NONE AT ALL!!!
Cons: My experience with the whole company is just awful!!

After talking with several different Cellular companies we decided to sign up with Cingular because of the low cost for two phones and the promise that we would have service in the areas we had specified.
After using the phones for a few weeks, we...

Pros: Haven't found any
Cons: Customer Service, fluctuating signal

They want me to express myself, where here I go.
I recently took a trip to Avon Colorado and two days after being there I lost my phone. I figured this happens regularly and I quickly went to their website to get the customer service phone number....

Pros: good minutes.
Cons: terrible customer service. constant run around.

They had a restructure of their accounts. It's been a big hassle because nobody knows what is going on. You send your bill in and it doesn't get posted for greater than 30 days.Then they bill you double the following month. They also state on there bill...

Pros: NONE
Cons: Limited service, deceiving business techniques, inability to change plans without material alteration of current service

About 6 months ago I purchased my first cellphone through Cingular which came recommended to my from a friend. The whole free nights and weekends deal seemed great and the nation wide long distance came in handy. I had a great plan for about 3 months....

Pros: Cheap
Cons: Horrible Customer Support, Rude people, Got the run around constantly

Please be aware that this Epinion is long, but hopefully you find my problems entertaining. I hope that my misery brings a little joy into your life

Being a customer of Cell One (now Cingular) has taught me a valuable lesson. If they...

Pros: great plans, good promotions
Cons: horrible service, which prompted me to post this: http://www.petitiononline.com/Cingular/

if you've been receiving the same horrible service that i have, i think you should take a look at this..

http://www.petitiononline.com/Cingular/

i mean, dont get me wrong, Cingular does have good incentive (great phones) and...

Pros: Nokia phone 8890 works great. Warranty coverage good. Network coverage not bad.
Cons: Busy signals. Callers call 10 times to reach me after 5pm. Inept customer service.

When I first started service in 2000, service was fine.
But since early 2001, the busy signals have increased
dramatically. My girlfriend had to call my phone 7 times
yesterday, and 10 times today just to get through to me.
Callers...

Pros: None.
Cons: Irresponsible and Rude Customer Service Reps.

A couple of months after I got my mobile plan, Pacbell changed to Cingular and their plans slightly changed as well. I called and asked to be upgraded to one of their new plans that allowed more free minutes. The representative said that I would be...

Pros: NONE.
Cons: No help to anyone at all.

Cingular is a good plan, as long as you don't have any problems and you don't need to change anything. If you never need to contact the service center and all you do is pay the Cingular bill, you won't have any problems at all.
But God help you if...

Pros: Actually had very good coverage.
Cons: King of Prussia, Pa. Store worst in customer service in my life!!!!!!

I have always been happy with the coverage of Cingular and even their predecessor. Their customer service at their stores is a whole different story.

Three months ago I noticed that my monthly plan was somewhat outdated and no longer...

Pros: There are no pros to Cingular Wireless as far as I am concerned
Cons: To many to list under 15 words

I am a former Bell South customer. I was not happy with their service, so when it came time to re-new my contract I declined. After it was taken over by Cingular, I decided to give them another try. I have only been with Cingular for 2 weeks, and I am...

Pros: Unlimited nights and weekends
Cons: Poor customer service (not available 7x24) Poor coverage in Manhattan (roaming on AT&T)

Cingular's service plans are good. My major complaint is that customer service is not available 7x24. If you have a problem on the weekends (Saturday starting at 5 PM), don't expect to get any help until Monday morning. So if you have problems with...

Pros: They're not a monopoly.
Cons: Customer service, billing, response time while trying to fix their mistakes, incompetent employees

It all started as a result of an honest effort to save some money. Who can fault me for that? My wife and I both had a phone. I wasn't using mine as much as I thought I would be. I did the math and figured I could save a good sum of cash if I broke...

Pros: Good signal coverage, inexpensive plan.
Cons: Customer service

Customer Service, part 1 –

We had to purchase the latest phone that we received. The cost was $41.00. The phone was shipped to us. It didn’t work.. I called Customer Service (CS) and asked for a new phone and a return authorization...

Pros: Competitive Plans
Cons: Fine print Customer Service is horrible

I have a Cingular Wireless account which was activated January 2001. As part of a promotion, the sales associate informed me I would receive "1000 minutes a month, that rollover for the first 3 months." Wow, that's great...I would receive 1000 minutes...

Pros: Just like someone giving you a check for $120 every month (sort of!)
Cons: Some "extra" charges, not complete coverage areas. :(

Cingular is by far the best wireless phone company, in my opinion. =(

This is a review of Cingular's national service and rates; once Epinions sets up a Cingular in Seattle category I'll tell you about Cingular where I live!

...

Pros: good calling plans, low prices
Cons: too many dead zones

I signed up with Cingular Last year. I got a free phone and a low fee plan. The plan gave me 250 on peak and 500 off peak and weekends. I also received: call waiting, caller ID, voice mail, no roaming fee (I'll only get charged if I go out of my calling...

Pros: No Roaming In My State of Residence
Cons: Billing error issues--if you can't prove it, don't bother calling, it's a waste of time

I have a major problem with Cingular Wireless' billing system. I can't say 100% what, if anything is wrong, however, right now I am forced to log each and every call. I have a plan with 900 minutes and unlimited incoming calls, I am being billed for up...

Pros: Great website that allows you pay your bills online with no stamps.
Cons: Customer service will put you "on hold" for 20-70 minutes during afternoons!

"Pacific Bell has now become Cingular." We hear this a lot especially from TV. Cingular has the best rates, yet it has poor service. The internet service at www.Congular.com is easy to use. However, when the time comes to dial 611 or the toll free...

Pros: Competitive plans, good TV advertising
Cons: Bad in reality - coverage, quality and especially customer service

Cingular Wireless has the most competitive plan around.
Especially the free unlimited nights and weekends option.
Other service providers like AT&T, Verizon and Sprint offer something similar but with a minute-limit (like $20 for 2000 off...

Pros: Pros? I cant think of any pros.
Cons: HORRENDOUS CUSTOMER SERVICE via 800#!! Read on....

I continuously have bad reps when i call customer service. They need training, they are rude, arrogant, and treat you like they are doing you a favor by taking your call.. Well, i am the customer,, if they didn't have my business, they wouldnt have a job...

Pros: the plan service I chose is good
Cons: terrible customer service,very rude

I switched from verizon to cingular because at the time I thought it would be better but I did not consider everything else the plan was better at the time,but now I realize customer service sucks,and if you try to cancel before 6 months you will be...

Pros: Calling plans are reasonable
Cons: Service is slow, billing is rude

I have used them twice the first time during my pregnancy because I was high risk and need to reach my dh and I traveled to see family two states away. The second time was because again we were going to be traveling and wanted the feeling of security....

Pros: Good deals on rates and phones
Cons: Poor coverage

This is a review for the Seattle and surrounding market areas.

I work in a cell phone store and recently Cingular has been introduced into this market. Their main competitor in this market is VoiceStream. Recently some representatives from...

Pros: Good Signal
Cons: The worst customer service I have ever dealt with!

Yes...What do you have to say?...Cingular's new slogan. There is only one problem...they won't listen!! Over 6 months ago I discontinued my service on a phone with service provided by Cingular (formerly BellSouth Mobility DCS). When I originally...

Pros: None
Cons: Horrible response time, mismangement, rude, unknowledgeable

This review is about the customer service of Cingular, not the calling plans. Over the last 4 months, I have had a nightmare dealing with Cingular and was glad to see that there is a general category!

My contract ended 2/01/01. I wasn't...

Pros: In the field of scamming customers, yep, their pros.
Cons: If not yet will be cons with their extortionary tactics in collecting payments.

One, Cingular creation
Southwestern Bell is hiding its' name.

One, Cingular notation
they think we're not on to their game.

The lies they'll tell to your face,
to get your name in place,
so they can charge you...

Pros: Excellent Nationwide Plans, Coverage, and Rates!
Cons: Still get delayed billing when travelling outside of your Home area.

I have to first describe how Cingular works, then I'll tell you my CS experience.

Cingular still uses the old cellular technology and not the PCS technology. The is good because you can get service via virtually any tower out there. I often...

Pros: great rates, service, plans, reception
Cons: when you go over your minutes you get charged up the wazoo

When I unwrapped a cell phone for Christmas, a gift from my mommy, I was stoked and more. Not only would I no longer have to deal with missed phone calls when I was out because of my forgetful family, but I could be on the phone just about whenever I...

Pros: Excellent Customer Service. They truly want to help.
Cons: Poor rural SE Indiana coverage area and roaming charges.

I signed up for digital service with Cellular One in June, 2000. Cellular One later merged with another wireless phone service and became Cingular. I've worked with the Customer Service Department when they were Cellular One and more recently, Cingular....

Pros: none
Cons: I cant pay my bill online???

I was a CellularOne customer for about a year, but just got shifted to Cingular when they absorbed CellOne. Although my rate plan is the same and I see no difference in the quality of the calls I was shocked when I went to pay my first bill. On their...

Pros: Great service, good deals
Cons: Can be pricey if you are not careful

I have been a Cingular (previously bellsouth mobility dcs)customer for almost 2 years now, and I have yet to be disappointed by what I have. I was a verizon (bellatlantic) customer before and was mislead by ads for free cell phone with a contract....

Pros: Good coverage area; Strong signal; Decent rate plans
Cons: Unwilling to resolve mistakes made by sales reps

Well, here's how it went...I purchased a Nokia 2190 from BellSouth Mobility DCS (btw, the phone was great!) with a 1-year commitment that included statewide toll-free for a flat-rate. I completed the commitment and soon thereafter, added a second phone...

Pros: Excellent customer service, reasonable rate plans, rollover of unused minutes, digital clarity,
Cons: I didn't switch to Bell South Mobility sooner!

I've had cellular service for about 10 years and had never changed providers. My providers changed over the years, due to buy-outs, mergers, etc., but I never had any complaints about service or reliability.

Then I used a friend's Bell South...

Pros: great customer service; growing everyday
Cons: spotty service areas; roaming charges

My family is just beginning to catch up in the race to be technologically advanced. Well, that's not quite true. We aren't even close to catching up. We own some of the gadgets; now, if we just understood them!

We purchased our first cell...

Pros: I would say they need the quality work.
Cons: customer service worst

I will not recomend to take this service,the customer service department is not satisfying even don't know how to solve the issues,although the service was better but the customer service departmet is worst i had this service last year they sent me lots of wrong bills and still i am receiving bill which i have no idea why they are sending?.I think i have paid them around extra $$$$ rubish....

Pros: good coverage
Cons: see general views

SERVICE PLANS STINK. They require you to have a 2 year deal, yet when a phone breaks (through absolutely no fault of your own: no water damage, no dropping, etc) they refuse to give you a new phone if you did not purchase the warranty. AND EVEN IF YOU DID, the warranty expires after one year. they gave me 2 options today. 1: buy a new phone full cost 2. buy a discounted phone and renew my contract for another 2 years. I told them that i am not renewing my contract today because in 6 months (when mine expires) i am probably not coming back. They offered no solutions. My feelings are: Why offer a 2 year service plan that you are stuck in (175 to get out i was told) when their phones are NOT built to last? i think it is awful and very very bad business and customer service.

Pros: Creative in new ways to sell something.
Cons: Greedy. If you leave, they don't want you back for 2 years.

Got rolled into Cingular from the AT&T merger (Takeover) and all seemed fine until the "New" upgrade for voice mail. This "Upgrade" is another attempt from Cingular to take more money. Seems that to get the voice mail to work, they have to send an update to the SIM chip. But guess what? AT&T SIM chips are locked and don't upgrade. So how do you replace the SIM chip? By changing plans at a higher rate for the same service. Seems that Cingular figured out a way to force merged customers to move to cingular rates that were previously "grandfathered" in from the merger. Tech support won't tell you this and if you go to a store well, they are not known for tech skills. And that's the most positive thing I can say.

Pros: Rollover minutes.
Cons: Service is terrible.

Every month there is a problem with my bill. I had text messaging and internet service blocked twice, but they keep charging me for this service even though I never use it! Make sure you carefully review your bill! Also, I set up auto-payment, it was mysteriously removed and they tried to charge me a late fee. I can't wait for my contract date to end. I will not sign a new contract with them.

Pros: excellent phone selection, free phones, great reception in most places
Cons: billing, rude customer service reps, long hold times, no signal in apartment, etc

I love my Motorola razor but they seriously need to get their act together! I am so tired of Cingular and I will tell you why in the cons.

Pros: Good service,nice new phones ava. pretty fast.
Cons: Maybe they have some people needing to be fired in customer service.

Well,from all the reviews I've read,it sounds like Cingular sucks.To be honest,I think everyone needs to read the fine print or service agreements that are posted on their web site.Also, reception isn't always the carriers fault,sometimes phones just suck at reception,the ones I noticed that rate Cingular badly is Sony Ericson and the Motorola V551.If you were to have a RAZR foresay,the ratings are as good as possible.I myself have Cingular and have NEVER had a dropped call saying that service in Salt Lake City, Utah sucks.The only dropped calls were because the phone threw a tizzy and I ended up having to remove the battery and putting it back in and good as new.With customer service have you ever wondered, if maybe what you want doesn't exist,or maybe there's only one solution and they're telling it to you,and we all get frustrated and make mistakes,I've only heard maybe a few hundred reviews out of their network with millions.You just have to take it all and consider it just like anything in life.Think what you want but remember.

Pros: NONE
Cons: Failed to keep contract promise.

When I purchased 3 phones from cingular wireless I was told that I would receive a check for the rebates that applied to the phones. Instead I received a Debit Card with a expiration date so close to the date I received the card,That it was impossible to use. Contacted cingular wireless costumer service and was told that is the way they do business. Looks like I am out $150.00. Thanks for the great service. T-mobile here I come.

Pros: None
Cons: Customer Service is pathetic.

I am a military officer who was reassigned to an area which didn't carry Cingular Service. After speaking with several customer reps who weren't quite sure of their procedures, I was finally advised to fax my relocation orders with an explanation memo to cancel my services without a fee. I did exactly as I was instructed but continued to receive bills. My attempts at trying to tactfully resolve this with another customer rep and manager turned into a screaming match. It's amazing to me how these uneducated people insist they know more about the military than an 0-5 officer, insisting a deployment is the same thing as a relocation/reassignment. I have had several cell phone services but have never experienced anything like this in my life! The moral of the story is, if you're in the military, stay away from Cingular Service.

Pros: In-store rep was smart, courteous & helpful.
Cons: Do not trust that equipment they promote is good. Do your own research 1st!

Spent big bucks getting their recommended equipment only to discover that the equipment (Motorolla with the Cingular logo and Cingulars blessing) HAD KNOWN PROBLEMS ! Then, to add insult to injury, when I finally changed phones they charged me a second time INCLUDING a bogus UPDATE service charge. When I attempted to contact national customer support (via telephone) to review these issues I got a patented shut-the-customer-up speech from the Cingular Representative. Very disappointed! I have been a worthy customer with excellent paying habits. You would think they would be smart enough to take good care of excellent customers who would in-turn speak well of their company.

Pros: None.
Cons: See review.

Long story very short, Cingular's billing department wasn't properly posting our on-time payments, and suddenly disconnected our service without warning. When I inquired they said they were sorry and they would fix the problem. That "fix" never happened and they disconnected us two more times. I decided to terminate them for lack of contracted service and they attempted to make me pay an early termination fee. I didn't pay the fee, but only after a very long and drawn-out battle with threats of lawsuits. Customer service would put me in continuous "loops" on the phone in order to dodge the real issue of doing the right thing and letting me go without charging me for Cingular's lack of service (Cingular breached an implied contract to provide me a service). Why would I have to pay an early termination fee? They should pay me an early termination fee for their breach of contract. I would never go back, nor recommend Cingular again. I highly recommend Verizon Wireless as an alternative. They have a much wider service area and a more understanding customer service team.

Pros: None
Cons: Poor reception Non-existent customer service Bad rate plans

This is the first time I have ever written an online review about any company. I have to make sure people know what Cingular is about though.

The WORST company EVER. I was AT&T customer for 5 years after the merger I had to switch to Cingular. After 5 months with Cingular I was fed up. I paid $150.00 to cancel my contract with Cingular and switched to T-Mobile. Cingular's customer service is unacceptable. All they care about is making money. They also have the worse reception ever (the bar has been lowered).Think 10 times before you sign a contract with them. I am very happy with T-Mobile. They have great reception and excellent customer service.

Pros: Decent coverage around Bay Area
Cons: Customer Service Hold time Customer Support open hours Consistent rate plan changes and inflexibility

Cingular has the worst customer service compared to Sprint and Verizon due to their customer support staff. In order to have any action taken on your account, callers must talk to the managers after discussing with the CSR for over an hour after going through the boilerplate questions.

This particular user is leaving Cingular for T mobile as I have had enough with their inconsistent service, their change in rate plan prices which makes their customers consistently pay more and lock them in for longer terms, and their terrible customer support.

If they are the best service, as a fact, they do not to keep their customers hostage.

Pros: Good service area.
Cons: Negligent Customer Service

I am not one who is easily disgruntled, and in fact it takes quite a few bad experiences to push me over the edge. I was actually thrilled when Cingular bought out AT&T. I didn't have problems with AT&T, it just seemed that Cingular was really cutting edge in the plans and services it offered. I switched to Cingular in December of 2004. I am currently waiting for my THIRD replacement phone from them. Not only is it just frustrating to have to go through that, but they seem to be completely indifferent at the inconvenience. I realize it is technically Motorola's fault that the phone is defective, but it is ultimately the responsibility of Cingular to attend to my service issues. The response I have received from Cingular is just sickening, and certainly makes me feel like an insignificant gnat in their communication empire. Switching providers is such an annoyance, but after the holidays I am definitely going to be doing some research on my options.

Pros: Nationwide plan, number of phones to choose from
Cons: Maps show coverage in areas of Southwest Oklahoma where there is no service.

If I am in town, I can most of the time, get connected. If I travel between towns then I lose signal (even with external antenna) about 2-3 miles out of town. When traveling around the Southwestern part of Oklahoma the maps are greatly over rated. Can have friend with me that has U.S. Cellular and he can talk while I have no service.

Pros: NONE WHATSOEVER!!!
Cons: Everything we fear of wireless company; from overcharging to down right boarder-line illegal customer policy.

I travelled quite a bit for work; therefore didn't have the time to review Cingular invoices. As a solution, I had my girlfriend to submit payments for me monthly through my online banking account in order to avoid disconnection and/or other Cingular tricks. When I finally had a moment to sit down and review my Cingular invoices, I realized that the company has been charging me an additional $50 every month for the past 14 months, for a service that I cannot use even if I requested. Naturally I called, several times as a matter of fact. Cingular's philosophy is that the company will be more than happy to take your money and sign you up for services that you cannot use, but when it comes to refund, the company cannot refund the money at all! Cingular will take your money (illegally, I might add), but when you have rectified the record with them, Cingular will apologize but KEEP your money. I am currently working with an attorney to resolve this issue with Cingular.

Pros: None
Cons: Complete lack of customer service. Dishonest too, as no phone has been received by me.

There is just no other way to put it. When my phone broke (due to a faulty hinge) they promised I would receive a new one within "10 - 15" days - they wouldn't even overnight ship one to me, the way AT&T would do before they got bought out. Well, guess what? It has been OVER A MONTH and still no phone. I have called several times in the last 2 weeks and have gotten very incompetent reps - two of them were impossible to understand, they spoke English so poorly. And, yes, they kept running through "the script" even though I kept requesting that we just cut to the chase. One of them told me the phone had been shipped and when I requested the tracking number, I had him repeat it twice. Then I read it back to him to confirm it. Naturally, when I checked with UPS there was no such tracking number. I called Cingular back - twice - and got disconnected - twice. We will probably break our contract to get away from this outfit - their service is incredibly poor.

Pros: Free mobile-to-mobile
Cons: Customer service, rates

I was originally using a Cingular GoPhone Pay-As-You-Go, because they had a $29.99 offer for the Nokia 6010 phone.

After I had started using it more than I had anticipated (over $100 in 2 weeks), I had decided to switch over to a plan from them, for $49.99 a month, with 400 minutes and unlimited night and weekends.

I called customer service to change my plan over, which they did. I later discovered that my account had been closed. I called customer service back and told them I had switched plans but my phone was disconnected. They recconnected service. I originally had about $58 in my account balance, but they could only recover half!

I am going to do a credit card chargeback on EVERY charge for Cingular, except for the phone I purchased. This will come back to bite them.

I just purchased a new phone from another carrier. I will not disclose the carrier, because I do not want it to sound like I am attempting to advertise for them, however I will write a review once I have everything set up.

Pros: NONE
Cons: Don't get me started...

A brief recap of my last three months:

Been on the phone with them for 15+ hours (mostly on hold)
Received harassing phone calls at both work and home
Gotten misleading letters in the mail regarding my account

WHY?
Three months ago they overcharged me $740 on my bill (yes, I said $740.00) and have not yet fixed it after 3 months, even though they admit to the mistake. They say, "crediting accounts often takes some time." Three months, really? Why? They sure as hell can charge you in 10 seconds! My phone is turned off now because the credit that hasn't been posted is showing as an overdue balance.

And I'm not the only one - every person I talk to has problems with them. Maybe that's why they have THE WORST customer service rating in the industry.

Pros: I hear they may be outsourcing many of their customer reps.
Cons: BAD SERVICE. Plus, many of their phones are overpriced&outdated compared to other co.

If you're looking for the run-around, nasty I'm-doing-you-a-favor customer service, and to be treated like a criminal rather than a customer- GO TO CINGULAR WIRELESS!!! One particular customer service rep: Gordon Cannon...unreal! I am an African-American, and unfortunately could tell immediately that he was black. His Uncle Tom approach to mistreating the customer was a perfect imitation down to the letter. I'm not sure what's going on with cingular wireless, but I'm putting my prepaid phone up for sale on eBay, and heading over to T-Mobile!

Pros: Great Support!!!
Cons: None.

When I first purchased my Cingular phone and called to activate it, the rep said my sim card was bad. She said a new one would be sent to me, instead of making me hold she called me back after she had the new sim card ordered, to y surprise I had the sim card in my hand the very next day. Cingular has excellent customer support.

Pros: Uh, I'm still thinking
Cons: They rip me off every chance they can and hope I won't notice.

There bill requires training in order to read. I got a special offer through my work and couldn't find any of the figures I was quoted for several months on any bill. I have spoken with customer service who told me the plan I was on didn't exist in a very sexy voice. I am paying about twice as much as I anticipated. This month they added roadside assistance to my bill and added a fee for each of my three phones for this month and last month. I don't even know what this service is. The phones are for my kids who don't drive. I will cancel this service when my contract terminates. I can't wait.

Pros: GSM network is great when it works. Best phone choices.
Cons: Lots of dropped calls.

I had been a client of AT&T wireless for about 4 years before this merger with Cingular and didn't have any problems at all (dropped calls, customer service etc.) Since they have merged, the number of dropped calls has gone thru the roof ! And I don't travel anywhere different now vs. then. To make it even more frustrating, lately I will call someone, hear it ringing, and then when someone picks up, the sound on my end cuts out. They can here me fine but I can't hear anything they say. So I hang up and call back and it usually will work. This is the case even on my wifes phone, so I know its not mine. I would say I have an issue on about 1 out of every 4 or 5 calls.

Pros: Ok phones, spotty service
Cons: Lousy, absolutely uncaring and irresponsible customer service.

I've tried several others (Verizon, T-Mobile, Nextel) and Cingular is by far the worst. The phones are ok, the wireless service is spotty at best and the customer service must use prison labor. Time and time again, I get conflicting and erroneous answers from different reps. My account was "accidentally" terminated and then sent to collections because they lost my payment. The bank verified that the check cleared three weeks ago, yet since Cingular could not find it, my account and credit report suffered. One of my many woes with Cingular. Be very careful about switching to Cingular.

FYI, Verizon customer service has stood out. They went out of their way to communicate and help me resolve a billing issue, even after I left for Cingular. What a huge mistake that was.

Counting the days until my time is up...

Pros: the phone was pretty, and took pictures
Cons: the phone did not work as a phone only as a camera

I had my phone for 2 days and had to disconnect. We had no reception at all while in our home. Thats understandable, what is not was the $393.00 bill we received from Cingular for the 2 days of, I hate to call it service, it took an act of Congress and numerous calls to their office, to have them reduce the bill to $32.76. If my calculations are correct that is $507.78 for 1 month of service. Stay away from Cingular unless you have time to kill.

Pros: None.
Cons: Dishonest service personnel and horrible customer service provided by Cingular wireless

I signed up with Cingular wireless and every thing was working fine for a while. Later, I was not able to receive any service at my house. At this point, I canceled my service and switched to another provider after speaking with Cingular. It was prior to my one year contract completion however, Cingular agreed that there would be no issues.

A few weeks later I received my last monthly bill and it included a $175.00 early termination fee. I immediately contacted the billing department who told me that I would have to pay the early termination fee. I then asked for a manager and spoke to him for another 10 minutes, he finally agreed to waive the fee.

A few weeks later I received another bill with the same termination fee. I again contacted cingular who told me that they would send me a new bill with the fee removed, however, that was not true. This is still on-going and they are claiming that there are no notes recorded about my conversation with the manager. I would never purchase Cingular wireless and would like to warn everyone about their dishonest customer service personnel

Pros: None
Cons: They rip you off on termination fees

I had an account with AT&T that I canceled July 2004. I canceled service July 17, 2004 and the end of my billing cycle was July 23, 2004.

As you know, Cingular bought over AT&T. In April 2005 -- 9 months after I canceled service with AT&T -- I received a bill from Cingular stating that I still owed $46.38 for "end of billing cycle" fee!!

This is outragious for 2 reasons:
1 -- My contract was with AT&T and it was settled and closed July 2004
2 -- I canceled my service BEFORE the end of my billing cycle date!

I've been on the phone with multiple agents and supervisors from Cingular -- the last one I talked you actually threatened to send this to a collection agency and screw up my credit report if I don't pay! This is freaking insane!!

I'm filing a complaint with Better Business Bureau...but save yourself the frustration and money and go with another wireless provider.

Pros: Service Area
Cons: Everything else billing, overcharges, hidden fees, customer service, tech support, actuall "full working" service, reception

Im giving them two stars only for one reason,I didnt have a dead zone while with them. Even at the cabin. The reception was crap, I dont know how many times i heard "can you repeat that" or "what?". the extra 30 bucks that was tacked onto my account every month even though i didnt go over my minutes. The terrible customer service ("please shut off your phone, turn it back on and then call us") okay yeah.. that may of worked the first time. The fact my VOICEMAIL hasn't worked since i've had the phone, and now that i want to cancel the account they wont let me until i come up with an extra $150 to pay for the cancelation in advanced.

DIRTY COMPANY!!

I honestly feel violated and ripped off. When I told the customer service rep I was planing on leaving and wanted to cancel, his reaction was so placid I was sure that 90% of his phone calls had ended the same way.

To think I made it through this email with out cursing.. amazing.
DONT GET RIPPED OFF!!

Pros: Works in densely populated areas.
Cons: Two cups connected with string would be clearer and more reliable than this service.

There is one thing this company does well: collect on bills. The cellular coverage in my area is spotty to nonexistant. When I called about the poor reception they suggested that I buy a new phone from them. When I told them that my reception is okay elsewhere they acted mystified. When I got upset that they still tried to sell me a new phone again, "Why do I need to pay you more money so that you will do what I pay you to do already?" they sent out a technician to check the service in my area... and a cell tower was indeed out! I'm still waiting for them to fix it.... and waiting... and waiting...

Pros: ask for any hidden charges for they will not tell you
Cons: taking over ATT now my bank account.

this month $36.00 for changing phone number. last month $40.00, month before $120.00.All due to charges that I was not informed about by sales department. Never was informed about other options that would save me money.

Pros: sadly enough there has been added benefit for me from the merger.
Cons: poor customer service and worst network problems.

I was an ATT customer and now find myself a Cingular customer. My problem is with customer service:

During the holidays I went over my plan minutes. There are two phones associated with the line. One line was charged 35 cents a minute and the other phone 45 cents a minute.

I called customer service to be credited for the second phone--only to be told that they always charge two rates for excess minutes on multiple phones on a singular line. I ask where on the contract does it state this--three reps no answer except that they always charge the additional phones 45 cents for additional minutes.

Finally I ask where I can write to get a better answer to my grievance and I was disconnected.

The sad part is that now I'm looking to change wireless carriers after three years with ATT and almost a full two years on my contract left.

Essentially because they have decided to focus only on sales not customer service, they have lost the $100 plus (multiplied by 20 months) a month of my basic plan and two subscribers for for the equivalent of less than $100.

Pros: ABSOLUTELY NOTHING
Cons: Poor customer service. overcharging. monthly headache. company takes no accountability

It is my new mission in life to bring down this company.. i will tell every friend family member and stranger how terrible this company is. it is truly the WORST COMPANY that i have ever dealt with.. they never keep track of past call records. accuse you of making charges that you didnt.they are so rude on the phone and completely suck you dry until there is not one cent left in you!!! if you are wise you will take this advise and NEVER USE CINGULAR i recently canceled my coverage.. 300 dollars is a small price to pay to never have to deal with this idiots again

Pros: worked great out of town.
Cons: Completely unreliable cell service.

Sold "new" "great quality" GSM service in Portland OR metro area. Service was garbage- 7-8 dropped calls daily. Wanted to reverse migrate to ATT Wireless TDMA network. Customer service agents attitudes were poor. Treated my like I was bothering them. Failed to get second line reverse migrated after two customer service calls. Had to call ATT wireless tdma cust. service to finally get it back over.

Pros: If you like wasting your time and money, you'll love cingular
Cons: You'll beg your prior company to take you back

Cingular has the poorest everything that I have ever experienced, not just with a phone company but any company: from the condescending people at the kiosks, customer service (yeah right) representatives, to the supervisors that I spoke with. This company needs to go away forever! I spoke to an incredibly rude customer service representative and told her that I was thinking of breaking my contract because of it. She followed sarcastically with, "Well, you know you're going to have to pay the termination fee.." I said, "I would pay $500 dollars just for some customer service." This is why I left; I work for a major department store where customer service is our life, and you'd think that companies today would learn this valuable tool. Also, they keep sending me all these stupid unknown fees and bills.

Pros: absolutely none
Cons: care nothing about their customers

So incredibly irritated right now. I've been trying to contact Cingular/ATT's customer service for an easy technical question. First of all, the robot tells me that my wait could be "over 20 minutes". Well, let me tell you, it was definitely over 20 minutes. AND THEN AFTER AN HOUR OF WAITING THEY DISCONNECTED ME! I then decided to email them with my inquiry. First I had to register my account. Which I did. Then I attempted to email and it says that it may take up to 3 DAYS to process my registration....I can't email them for 3 DAYS. Aren't we in the technological age?? Aren't they technology?? I can't call, I can't email. Tomorrow I am switching to another provider - one who wants my business.

Pros: Extremely apologetic, short wait times
Cons: Say they will fix things, but don't really do it.

I had to return a phone because I ordered one online and it was a duplicate order- it got returned, but I can't seem to get them to credit my account for the order, no matter how many times I call the tele-sales number, not their regular service number. They are not open 24 hours, and only 1 out of 6 people give the impression they know what they are talking about when you are on the phone with them. I have to always be put on hold so they can figure it out, it's been a couple of months since this order has been returned, and I still have not been credited. Very frustrating. I also needed a new SIM card, but they didn't send the correct one, It seems to take at least 6 phone calls before you think something has happened, but then you find out no action has been taken.

Pros: None
Cons: Every aspect of the program.

It is my birthday, and I was wondering why no one has called me so far today to wish me a happy birthday. Well, I just found out why--Cingular disconnected me for a reason I know not why. I pay my bills as soon as I receive them. I am speculating it is because I paid the bill over the phone using credit card, and the company is so incompetent that they don't realize I paid my bill because it was through a means other than by check.

I swear to god, every single month, I spend about 3 hours trying to resolve issues due to Cingular screwing up either my bill or my connection. I have never had a problem with any company in my life until I started my relationship with Cingular. I have already filed a complaint with the BBB, and at this point I am ready to suit. They better watch the hell out.

Pros: Good call plan rates.
Cons: Poor selection of phones and customer service that is getting worse.

Cingular has good rates for their call plans but a poor selection of phones and customer service that is getting worse.

Pros: Dropped calls
Cons: Dropped calls, unclear connections, webiste technical problems and stale account information. RAISING THE BAR?

My account online has my September statement still up and this is almost December. You can't find hardly anything useful on their site and they make it hard for you to find out how to contact them by E-mail. I've been making an estimated payment for months because I don't get the E-mail I'm supposed to get when my online statement is ready. This is really one of the worst experiences I've had with a company that I've ever paid money to.

Pros: Only $300.00 to wipe them off the bottom of my shoe.
Cons: 15 words are not enough to do this entry proper justice.

We had one of the 2 phone plans, with all the standard features that all the wireless companies seem to lump together these days.

Without a long detailed write up I'll just give a quick summary:

- Over billing
- "Yes we agree you got over billed, no we can't fix it" statements from customer dis-service reps (I swear one of them actually said "Thank You, Drive Through" during one of the calls).
- Dropped calls.
- MORE dropped calls
- In case I didn't mention it DROPPED CALLS.
- Lies (Particularly about the billing problems).
- More lies.

I finally had enough and paid the $300.00 early termination fee after 1 year of so called service.

We had this plan in 2 different states and even in large metro areas (about 900 miles apart) we got the same results.

Pros: They will smile while they take your money.
Cons: Their customer service does not exist. Outrageous charges. $78.38 for 13 minutes of service.

I signed up for Cingular Wireless and was assured there was no early termination fee.The phone would not work at my house. They charged me $78.38 when I returned the phone. I was told, "Oh, you still have to pay the activation fee, even if the phone didn't work."

The local dealer Cingular Arroyo Gande Western Wireless was of no help. They did not cancel the service, so I had to spend 2 hours on the phone with Cingular Customer dis-Service to get it resolved. Everyone kept saying "You owe us $78.38 for 13 minutes of service."

Cingular is a ripoff. There is no customer service after you hand over your money. Do not spend a dime with them. They will lie to you when you start the service, when you call in for service and when you end the service.

Don't believe anyone at the customer service centers. I provided them documentation via fax and all of a sudden, the person I was told to fax the information to, never existed.
Don't give them a dime. Nothing but aggravation!

Pros: Friendly voices while on hold
Cons: Secret fees, fast shut-off and they slap you with a $36 reconnect fee without notice.

Each month, there are multiple extra charges that go beyond the scope of the plan. They get you also with their bill. if you're 1-2 days late, they can and will turn you off. No grace period, even if you're a new subscriber. And the information calls (411) are $1.29/each. We don't pay less than $85.00 a month for a plan we were told would only be $49.99/mo. for. ASAP, we're getting out and even the $130 disconnect will be worth it.

Pros: rollover mins
Cons: horrible customer service

hi
Has the worst customer service. Everybody will tell you a different story. Screwed me up with their plans and i had to pay alot because of a mistake made by one of the customer service guys and they still blame me.
They switched all their plans to GSM phones and so ppl with PDA phones had to suffer as cingular would not replace the phones unless you pay for it or sign a two year contract!!
Better to pay a little more with other plans but have good customer service

Pros: To let me out of my contract with no fee
Cons: Too many to list

I have had constant problems with service, billing and the actual equipment. I have spent hours upon hours on the phone with multiple CSR's at Cingular. There has been no resolution. I feel that I'm being WAY overcharged and there is nothing to be done about it. I have sent multiple letters of complaint to Cingular Headquarters in Atlanta, GA with no positive outcome. I am requesting to have my service contract broken with no $350 break of contract fee. This has been going on for over a year now. They will not break the contract. I have since sent letters to the FCC, FTC and the BBB, Cingular has no responded to them either. I don't know what else to do. All's I can say is, why do I want intermittent cell service, why do I want to be overcharged every month when it's not called for without proper credits and why on earth do I want to be on my 5th, on my way to my 6th cell phone since February 2004?

Pros: NADA
Cons: EVERYTHING SUCKS

THE SERVICE SUCKS! AND CUSTOMER SERVICE - - - CUSTOMER SERVICE? YEH OKAY.. THEY TELL ME THEY ARE GOING TO SHUT OFF MY ACCOUNT - (AT MY REQUEST) AND WAIVE THE TERMINATION FEE --- BECAUSE MY SERVICE NO LONGER WORKS WHERE I RELOCATED ABOUT 2 MILES DOWN THE ROAD.. AND THEY NEVER SHUT OFF MY PHONE.. STILL GETTING BILLS! AND NOW THEY SAY THEY CANNOT WAIVE THE TERMINATION FEE! HAS THIS HAPPENED TO ANYONE ELSE:? THIS IS RIDICULOUS.. AND EVERYTIME I TRY TO TALK TO THESE PEOPLE.. I GET DISCONNECTED - (ON THERE END) WHY DO THEY HANG UP ON ME?... GRRRR

WELL NOW I HAVE SPRINT PCS, AND I AM HAPPY.. SERVICE IS MUCH BETTER, AND SO IS SERVICE. OH AND ALL THOSE RE-OCCURING BILLS? IM NOW DISPUTING THEM WITH COLLECTIONS.. I MAY EVEN HIRE A LAWYER BECAUSE THOSE PEOPLE ARE REALLY F*#@ED UP!

Pros: Voice mail almost always works
Cons: Customer service is a joke

I thought that it was just bad luck at first that I got poor service when I called customer service. Well, it's the norm! The first time was after only 3 days with the company. I tried to report that I got an error message when I tried to use voice mail and I was told that I was "doing something wrong, because there is no outage in your area." Well they were wrong about the outage and I didn't get service back for 6 hours. This call took OVER 45 minutes. Today I received my first bill. $642.00 was the total and it was terribly wrong. I called the dreaded customer service number and the call lasted 1 hour and 48 minutes! Yes, I timed it and reminded them several times while we were on the phone that I would rather not have to spend all this time couldn't they just finish fixing it without me. I was told that if I hung up they would just go to the next customer and I would have to call another time to fix the bill.

Pros: Some of the phones are aesthetically pleasing.
Cons: Customer Service; Number of Reps; Inadequately Staffed Stores; Poor Reception

1. POOR CUSTOMER SERVICE
Customer service reps do NOTHING to assist customers other than apologize. Talk is cheap; customers need action and resolution to problems.

2. MORE REPS NEEDED:
Minimum wait time over 1 hour and 20 minutes in store on a weekday; Minimum two hour wait time on weekends. Wait time for Customer Service via telephone = 5 minutes!

3. INADEQUATELY STAFFED STORES
No store manager on duty to assist customers with special issues.

4. POOR RECEPTION
Calls drop several times during conversation whether phone in motion or still.

5. INCONVENIENCE IN NUMBER PORTABILITY
Customers choosing to take number to another service provider, should expect to be unable to use the number for 7 - 10 work days (1 1/2 to 2 full weeks).

Pros: The customer service people know how to use a phone and talk into the receiver.
Cons: The company tries to portray itself in a kind and friendly way. Completely bogus!

The customer service managers are rude, belligerent, dissatisfied with their jobs, and show no compassion or flexibility for the people who help them make a living.
After nearly being killed in an auto accident "out of my calling area" I was charged an extra $200 for the minutes that were ran up calling the police, a tow truck, booking a hotel, and all the other headaches that came along with the accident. After never running over one minute in two years, or having a late payment you'd think they'd cut us a break. It didn't happen. They treated us as if we were delinquent customers who were too poor to own a cell phone.
I would find another cell phone company with no roaming charges to do business with if I were you.

Pros: NONE
Cons: TERRIBLE CUSTOMER SERVICE,CONSTANTLY OVER BILLED