General Reviews of Cingular Wireless Customer Service

Pros: I would say they need the quality work.
Cons: customer service worst

I will not recomend to take this service,the customer service department is not satisfying even don't know how to solve the issues,although the service was better but the customer service departmet is worst i had this service last year they sent me lots of wrong bills and still i am receiving bill which i have no idea why they are sending?.I think i have paid them around extra $$$$ rubish....

Pros: good coverage
Cons: see general views

SERVICE PLANS STINK. They require you to have a 2 year deal, yet when a phone breaks (through absolutely no fault of your own: no water damage, no dropping, etc) they refuse to give you a new phone if you did not purchase the warranty. AND EVEN IF YOU DID, the warranty expires after one year. they gave me 2 options today. 1: buy a new phone full cost 2. buy a discounted phone and renew my contract for another 2 years. I told them that i am not renewing my contract today because in 6 months (when mine expires) i am probably not coming back. They offered no solutions. My feelings are: Why offer a 2 year service plan that you are stuck in (175 to get out i was told) when their phones are NOT built to last? i think it is awful and very very bad business and customer service.

Pros: Creative in new ways to sell something.
Cons: Greedy. If you leave, they don't want you back for 2 years.

Got rolled into Cingular from the AT&T merger (Takeover) and all seemed fine until the "New" upgrade for voice mail. This "Upgrade" is another attempt from Cingular to take more money. Seems that to get the voice mail to work, they have to send an update to the SIM chip. But guess what? AT&T SIM chips are locked and don't upgrade. So how do you replace the SIM chip? By changing plans at a higher rate for the same service. Seems that Cingular figured out a way to force merged customers to move to cingular rates that were previously "grandfathered" in from the merger. Tech support won't tell you this and if you go to a store well, they are not known for tech skills. And that's the most positive thing I can say.

Pros: Rollover minutes.
Cons: Service is terrible.

Every month there is a problem with my bill. I had text messaging and internet service blocked twice, but they keep charging me for this service even though I never use it! Make sure you carefully review your bill! Also, I set up auto-payment, it was mysteriously removed and they tried to charge me a late fee. I can't wait for my contract date to end. I will not sign a new contract with them.

Pros: excellent phone selection, free phones, great reception in most places
Cons: billing, rude customer service reps, long hold times, no signal in apartment, etc

I love my Motorola razor but they seriously need to get their act together! I am so tired of Cingular and I will tell you why in the cons.

Pros: Good service,nice new phones ava. pretty fast.
Cons: Maybe they have some people needing to be fired in customer service.

Well,from all the reviews I've read,it sounds like Cingular sucks.To be honest,I think everyone needs to read the fine print or service agreements that are posted on their web site.Also, reception isn't always the carriers fault,sometimes phones just suck at reception,the ones I noticed that rate Cingular badly is Sony Ericson and the Motorola V551.If you were to have a RAZR foresay,the ratings are as good as possible.I myself have Cingular and have NEVER had a dropped call saying that service in Salt Lake City, Utah sucks.The only dropped calls were because the phone threw a tizzy and I ended up having to remove the battery and putting it back in and good as new.With customer service have you ever wondered, if maybe what you want doesn't exist,or maybe there's only one solution and they're telling it to you,and we all get frustrated and make mistakes,I've only heard maybe a few hundred reviews out of their network with millions.You just have to take it all and consider it just like anything in life.Think what you want but remember.

Pros: NONE
Cons: Failed to keep contract promise.

When I purchased 3 phones from cingular wireless I was told that I would receive a check for the rebates that applied to the phones. Instead I received a Debit Card with a expiration date so close to the date I received the card,That it was impossible to use. Contacted cingular wireless costumer service and was told that is the way they do business. Looks like I am out $150.00. Thanks for the great service. T-mobile here I come.

Pros: None
Cons: Customer Service is pathetic.

I am a military officer who was reassigned to an area which didn't carry Cingular Service. After speaking with several customer reps who weren't quite sure of their procedures, I was finally advised to fax my relocation orders with an explanation memo to cancel my services without a fee. I did exactly as I was instructed but continued to receive bills. My attempts at trying to tactfully resolve this with another customer rep and manager turned into a screaming match. It's amazing to me how these uneducated people insist they know more about the military than an 0-5 officer, insisting a deployment is the same thing as a relocation/reassignment. I have had several cell phone services but have never experienced anything like this in my life! The moral of the story is, if you're in the military, stay away from Cingular Service.

Pros: In-store rep was smart, courteous & helpful.
Cons: Do not trust that equipment they promote is good. Do your own research 1st!

Spent big bucks getting their recommended equipment only to discover that the equipment (Motorolla with the Cingular logo and Cingulars blessing) HAD KNOWN PROBLEMS ! Then, to add insult to injury, when I finally changed phones they charged me a second time INCLUDING a bogus UPDATE service charge. When I attempted to contact national customer support (via telephone) to review these issues I got a patented shut-the-customer-up speech from the Cingular Representative. Very disappointed! I have been a worthy customer with excellent paying habits. You would think they would be smart enough to take good care of excellent customers who would in-turn speak well of their company.

Pros: None.
Cons: See review.

Long story very short, Cingular's billing department wasn't properly posting our on-time payments, and suddenly disconnected our service without warning. When I inquired they said they were sorry and they would fix the problem. That "fix" never happened and they disconnected us two more times. I decided to terminate them for lack of contracted service and they attempted to make me pay an early termination fee. I didn't pay the fee, but only after a very long and drawn-out battle with threats of lawsuits. Customer service would put me in continuous "loops" on the phone in order to dodge the real issue of doing the right thing and letting me go without charging me for Cingular's lack of service (Cingular breached an implied contract to provide me a service). Why would I have to pay an early termination fee? They should pay me an early termination fee for their breach of contract. I would never go back, nor recommend Cingular again. I highly recommend Verizon Wireless as an alternative. They have a much wider service area and a more understanding customer service team.

Pros: None
Cons: Poor reception Non-existent customer service Bad rate plans

This is the first time I have ever written an online review about any company. I have to make sure people know what Cingular is about though.

The WORST company EVER. I was AT&T customer for 5 years after the merger I had to switch to Cingular. After 5 months with Cingular I was fed up. I paid $150.00 to cancel my contract with Cingular and switched to T-Mobile. Cingular's customer service is unacceptable. All they care about is making money. They also have the worse reception ever (the bar has been lowered).Think 10 times before you sign a contract with them. I am very happy with T-Mobile. They have great reception and excellent customer service.

Pros: Decent coverage around Bay Area
Cons: Customer Service Hold time Customer Support open hours Consistent rate plan changes and inflexibility

Cingular has the worst customer service compared to Sprint and Verizon due to their customer support staff. In order to have any action taken on your account, callers must talk to the managers after discussing with the CSR for over an hour after going through the boilerplate questions.

This particular user is leaving Cingular for T mobile as I have had enough with their inconsistent service, their change in rate plan prices which makes their customers consistently pay more and lock them in for longer terms, and their terrible customer support.

If they are the best service, as a fact, they do not to keep their customers hostage.

Pros: Good service area.
Cons: Negligent Customer Service

I am not one who is easily disgruntled, and in fact it takes quite a few bad experiences to push me over the edge. I was actually thrilled when Cingular bought out AT&T. I didn't have problems with AT&T, it just seemed that Cingular was really cutting edge in the plans and services it offered. I switched to Cingular in December of 2004. I am currently waiting for my THIRD replacement phone from them. Not only is it just frustrating to have to go through that, but they seem to be completely indifferent at the inconvenience. I realize it is technically Motorola's fault that the phone is defective, but it is ultimately the responsibility of Cingular to attend to my service issues. The response I have received from Cingular is just sickening, and certainly makes me feel like an insignificant gnat in their communication empire. Switching providers is such an annoyance, but after the holidays I am definitely going to be doing some research on my options.

Pros: Nationwide plan, number of phones to choose from
Cons: Maps show coverage in areas of Southwest Oklahoma where there is no service.

If I am in town, I can most of the time, get connected. If I travel between towns then I lose signal (even with external antenna) about 2-3 miles out of town. When traveling around the Southwestern part of Oklahoma the maps are greatly over rated. Can have friend with me that has U.S. Cellular and he can talk while I have no service.

Pros: NONE WHATSOEVER!!!
Cons: Everything we fear of wireless company; from overcharging to down right boarder-line illegal customer policy.

I travelled quite a bit for work; therefore didn't have the time to review Cingular invoices. As a solution, I had my girlfriend to submit payments for me monthly through my online banking account in order to avoid disconnection and/or other Cingular tricks. When I finally had a moment to sit down and review my Cingular invoices, I realized that the company has been charging me an additional $50 every month for the past 14 months, for a service that I cannot use even if I requested. Naturally I called, several times as a matter of fact. Cingular's philosophy is that the company will be more than happy to take your money and sign you up for services that you cannot use, but when it comes to refund, the company cannot refund the money at all! Cingular will take your money (illegally, I might add), but when you have rectified the record with them, Cingular will apologize but KEEP your money. I am currently working with an attorney to resolve this issue with Cingular.