General Reviews of Cingular Wireless Customer Service

Pros: worked great out of town.
Cons: Completely unreliable cell service.

Sold "new" "great quality" GSM service in Portland OR metro area. Service was garbage- 7-8 dropped calls daily. Wanted to reverse migrate to ATT Wireless TDMA network. Customer service agents attitudes were poor. Treated my like I was bothering them. Failed to get second line reverse migrated after two customer service calls. Had to call ATT wireless tdma cust. service to finally get it back over.

Pros: If you like wasting your time and money, you'll love cingular
Cons: You'll beg your prior company to take you back

Cingular has the poorest everything that I have ever experienced, not just with a phone company but any company: from the condescending people at the kiosks, customer service (yeah right) representatives, to the supervisors that I spoke with. This company needs to go away forever! I spoke to an incredibly rude customer service representative and told her that I was thinking of breaking my contract because of it. She followed sarcastically with, "Well, you know you're going to have to pay the termination fee.." I said, "I would pay $500 dollars just for some customer service." This is why I left; I work for a major department store where customer service is our life, and you'd think that companies today would learn this valuable tool. Also, they keep sending me all these stupid unknown fees and bills.

Pros: absolutely none
Cons: care nothing about their customers

So incredibly irritated right now. I've been trying to contact Cingular/ATT's customer service for an easy technical question. First of all, the robot tells me that my wait could be "over 20 minutes". Well, let me tell you, it was definitely over 20 minutes. AND THEN AFTER AN HOUR OF WAITING THEY DISCONNECTED ME! I then decided to email them with my inquiry. First I had to register my account. Which I did. Then I attempted to email and it says that it may take up to 3 DAYS to process my registration....I can't email them for 3 DAYS. Aren't we in the technological age?? Aren't they technology?? I can't call, I can't email. Tomorrow I am switching to another provider - one who wants my business.

Pros: Extremely apologetic, short wait times
Cons: Say they will fix things, but don't really do it.

I had to return a phone because I ordered one online and it was a duplicate order- it got returned, but I can't seem to get them to credit my account for the order, no matter how many times I call the tele-sales number, not their regular service number. They are not open 24 hours, and only 1 out of 6 people give the impression they know what they are talking about when you are on the phone with them. I have to always be put on hold so they can figure it out, it's been a couple of months since this order has been returned, and I still have not been credited. Very frustrating. I also needed a new SIM card, but they didn't send the correct one, It seems to take at least 6 phone calls before you think something has happened, but then you find out no action has been taken.

Pros: None
Cons: Every aspect of the program.

It is my birthday, and I was wondering why no one has called me so far today to wish me a happy birthday. Well, I just found out why--Cingular disconnected me for a reason I know not why. I pay my bills as soon as I receive them. I am speculating it is because I paid the bill over the phone using credit card, and the company is so incompetent that they don't realize I paid my bill because it was through a means other than by check.

I swear to god, every single month, I spend about 3 hours trying to resolve issues due to Cingular screwing up either my bill or my connection. I have never had a problem with any company in my life until I started my relationship with Cingular. I have already filed a complaint with the BBB, and at this point I am ready to suit. They better watch the hell out.

Pros: Good call plan rates.
Cons: Poor selection of phones and customer service that is getting worse.

Cingular has good rates for their call plans but a poor selection of phones and customer service that is getting worse.

Pros: Dropped calls
Cons: Dropped calls, unclear connections, webiste technical problems and stale account information. RAISING THE BAR?

My account online has my September statement still up and this is almost December. You can't find hardly anything useful on their site and they make it hard for you to find out how to contact them by E-mail. I've been making an estimated payment for months because I don't get the E-mail I'm supposed to get when my online statement is ready. This is really one of the worst experiences I've had with a company that I've ever paid money to.

Pros: Only $300.00 to wipe them off the bottom of my shoe.
Cons: 15 words are not enough to do this entry proper justice.

We had one of the 2 phone plans, with all the standard features that all the wireless companies seem to lump together these days.

Without a long detailed write up I'll just give a quick summary:

- Over billing
- "Yes we agree you got over billed, no we can't fix it" statements from customer dis-service reps (I swear one of them actually said "Thank You, Drive Through" during one of the calls).
- Dropped calls.
- MORE dropped calls
- In case I didn't mention it DROPPED CALLS.
- Lies (Particularly about the billing problems).
- More lies.

I finally had enough and paid the $300.00 early termination fee after 1 year of so called service.

We had this plan in 2 different states and even in large metro areas (about 900 miles apart) we got the same results.

Pros: They will smile while they take your money.
Cons: Their customer service does not exist. Outrageous charges. $78.38 for 13 minutes of service.

I signed up for Cingular Wireless and was assured there was no early termination fee.The phone would not work at my house. They charged me $78.38 when I returned the phone. I was told, "Oh, you still have to pay the activation fee, even if the phone didn't work."

The local dealer Cingular Arroyo Gande Western Wireless was of no help. They did not cancel the service, so I had to spend 2 hours on the phone with Cingular Customer dis-Service to get it resolved. Everyone kept saying "You owe us $78.38 for 13 minutes of service."

Cingular is a ripoff. There is no customer service after you hand over your money. Do not spend a dime with them. They will lie to you when you start the service, when you call in for service and when you end the service.

Don't believe anyone at the customer service centers. I provided them documentation via fax and all of a sudden, the person I was told to fax the information to, never existed.
Don't give them a dime. Nothing but aggravation!

Pros: Friendly voices while on hold
Cons: Secret fees, fast shut-off and they slap you with a $36 reconnect fee without notice.

Each month, there are multiple extra charges that go beyond the scope of the plan. They get you also with their bill. if you're 1-2 days late, they can and will turn you off. No grace period, even if you're a new subscriber. And the information calls (411) are $1.29/each. We don't pay less than $85.00 a month for a plan we were told would only be $49.99/mo. for. ASAP, we're getting out and even the $130 disconnect will be worth it.

Pros: rollover mins
Cons: horrible customer service

hi
Has the worst customer service. Everybody will tell you a different story. Screwed me up with their plans and i had to pay alot because of a mistake made by one of the customer service guys and they still blame me.
They switched all their plans to GSM phones and so ppl with PDA phones had to suffer as cingular would not replace the phones unless you pay for it or sign a two year contract!!
Better to pay a little more with other plans but have good customer service

Pros: To let me out of my contract with no fee
Cons: Too many to list

I have had constant problems with service, billing and the actual equipment. I have spent hours upon hours on the phone with multiple CSR's at Cingular. There has been no resolution. I feel that I'm being WAY overcharged and there is nothing to be done about it. I have sent multiple letters of complaint to Cingular Headquarters in Atlanta, GA with no positive outcome. I am requesting to have my service contract broken with no $350 break of contract fee. This has been going on for over a year now. They will not break the contract. I have since sent letters to the FCC, FTC and the BBB, Cingular has no responded to them either. I don't know what else to do. All's I can say is, why do I want intermittent cell service, why do I want to be overcharged every month when it's not called for without proper credits and why on earth do I want to be on my 5th, on my way to my 6th cell phone since February 2004?

Pros: NADA
Cons: EVERYTHING SUCKS

THE SERVICE SUCKS! AND CUSTOMER SERVICE - - - CUSTOMER SERVICE? YEH OKAY.. THEY TELL ME THEY ARE GOING TO SHUT OFF MY ACCOUNT - (AT MY REQUEST) AND WAIVE THE TERMINATION FEE --- BECAUSE MY SERVICE NO LONGER WORKS WHERE I RELOCATED ABOUT 2 MILES DOWN THE ROAD.. AND THEY NEVER SHUT OFF MY PHONE.. STILL GETTING BILLS! AND NOW THEY SAY THEY CANNOT WAIVE THE TERMINATION FEE! HAS THIS HAPPENED TO ANYONE ELSE:? THIS IS RIDICULOUS.. AND EVERYTIME I TRY TO TALK TO THESE PEOPLE.. I GET DISCONNECTED - (ON THERE END) WHY DO THEY HANG UP ON ME?... GRRRR

WELL NOW I HAVE SPRINT PCS, AND I AM HAPPY.. SERVICE IS MUCH BETTER, AND SO IS SERVICE. OH AND ALL THOSE RE-OCCURING BILLS? IM NOW DISPUTING THEM WITH COLLECTIONS.. I MAY EVEN HIRE A LAWYER BECAUSE THOSE PEOPLE ARE REALLY F*#@ED UP!

Pros: Voice mail almost always works
Cons: Customer service is a joke

I thought that it was just bad luck at first that I got poor service when I called customer service. Well, it's the norm! The first time was after only 3 days with the company. I tried to report that I got an error message when I tried to use voice mail and I was told that I was "doing something wrong, because there is no outage in your area." Well they were wrong about the outage and I didn't get service back for 6 hours. This call took OVER 45 minutes. Today I received my first bill. $642.00 was the total and it was terribly wrong. I called the dreaded customer service number and the call lasted 1 hour and 48 minutes! Yes, I timed it and reminded them several times while we were on the phone that I would rather not have to spend all this time couldn't they just finish fixing it without me. I was told that if I hung up they would just go to the next customer and I would have to call another time to fix the bill.

Pros: Some of the phones are aesthetically pleasing.
Cons: Customer Service; Number of Reps; Inadequately Staffed Stores; Poor Reception

1. POOR CUSTOMER SERVICE
Customer service reps do NOTHING to assist customers other than apologize. Talk is cheap; customers need action and resolution to problems.

2. MORE REPS NEEDED:
Minimum wait time over 1 hour and 20 minutes in store on a weekday; Minimum two hour wait time on weekends. Wait time for Customer Service via telephone = 5 minutes!

3. INADEQUATELY STAFFED STORES
No store manager on duty to assist customers with special issues.

4. POOR RECEPTION
Calls drop several times during conversation whether phone in motion or still.

5. INCONVENIENCE IN NUMBER PORTABILITY
Customers choosing to take number to another service provider, should expect to be unable to use the number for 7 - 10 work days (1 1/2 to 2 full weeks).