General Reviews of Cingular Wireless Customer Service

Pros: Nokia phone 8890 works great. Warranty coverage good. Network coverage not bad.
Cons: Busy signals. Callers call 10 times to reach me after 5pm. Inept customer service.

When I first started service in 2000, service was fine.
But since early 2001, the busy signals have increased
dramatically. My girlfriend had to call my phone 7 times
yesterday, and 10 times today just to get through to me.
Callers...

Pros: None.
Cons: Irresponsible and Rude Customer Service Reps.

A couple of months after I got my mobile plan, Pacbell changed to Cingular and their plans slightly changed as well. I called and asked to be upgraded to one of their new plans that allowed more free minutes. The representative said that I would be...

Pros: NONE.
Cons: No help to anyone at all.

Cingular is a good plan, as long as you don't have any problems and you don't need to change anything. If you never need to contact the service center and all you do is pay the Cingular bill, you won't have any problems at all.
But God help you if...

Pros: Actually had very good coverage.
Cons: King of Prussia, Pa. Store worst in customer service in my life!!!!!!

I have always been happy with the coverage of Cingular and even their predecessor. Their customer service at their stores is a whole different story.

Three months ago I noticed that my monthly plan was somewhat outdated and no longer...

Pros: There are no pros to Cingular Wireless as far as I am concerned
Cons: To many to list under 15 words

I am a former Bell South customer. I was not happy with their service, so when it came time to re-new my contract I declined. After it was taken over by Cingular, I decided to give them another try. I have only been with Cingular for 2 weeks, and I am...

Pros: Unlimited nights and weekends
Cons: Poor customer service (not available 7x24) Poor coverage in Manhattan (roaming on AT&T)

Cingular's service plans are good. My major complaint is that customer service is not available 7x24. If you have a problem on the weekends (Saturday starting at 5 PM), don't expect to get any help until Monday morning. So if you have problems with...

Pros: They're not a monopoly.
Cons: Customer service, billing, response time while trying to fix their mistakes, incompetent employees

It all started as a result of an honest effort to save some money. Who can fault me for that? My wife and I both had a phone. I wasn't using mine as much as I thought I would be. I did the math and figured I could save a good sum of cash if I broke...

Pros: Good signal coverage, inexpensive plan.
Cons: Customer service

Customer Service, part 1 –

We had to purchase the latest phone that we received. The cost was $41.00. The phone was shipped to us. It didn’t work.. I called Customer Service (CS) and asked for a new phone and a return authorization...

Pros: Competitive Plans
Cons: Fine print Customer Service is horrible

I have a Cingular Wireless account which was activated January 2001. As part of a promotion, the sales associate informed me I would receive "1000 minutes a month, that rollover for the first 3 months." Wow, that's great...I would receive 1000 minutes...

Pros: Just like someone giving you a check for $120 every month (sort of!)
Cons: Some "extra" charges, not complete coverage areas. :(

Cingular is by far the best wireless phone company, in my opinion. =(

This is a review of Cingular's national service and rates; once Epinions sets up a Cingular in Seattle category I'll tell you about Cingular where I live!

...

Pros: good calling plans, low prices
Cons: too many dead zones

I signed up with Cingular Last year. I got a free phone and a low fee plan. The plan gave me 250 on peak and 500 off peak and weekends. I also received: call waiting, caller ID, voice mail, no roaming fee (I'll only get charged if I go out of my calling...

Pros: No Roaming In My State of Residence
Cons: Billing error issues--if you can't prove it, don't bother calling, it's a waste of time

I have a major problem with Cingular Wireless' billing system. I can't say 100% what, if anything is wrong, however, right now I am forced to log each and every call. I have a plan with 900 minutes and unlimited incoming calls, I am being billed for up...

Pros: Great website that allows you pay your bills online with no stamps.
Cons: Customer service will put you "on hold" for 20-70 minutes during afternoons!

"Pacific Bell has now become Cingular." We hear this a lot especially from TV. Cingular has the best rates, yet it has poor service. The internet service at www.Congular.com is easy to use. However, when the time comes to dial 611 or the toll free...

Pros: Competitive plans, good TV advertising
Cons: Bad in reality - coverage, quality and especially customer service

Cingular Wireless has the most competitive plan around.
Especially the free unlimited nights and weekends option.
Other service providers like AT&T, Verizon and Sprint offer something similar but with a minute-limit (like $20 for 2000 off...

Pros: Pros? I cant think of any pros.
Cons: HORRENDOUS CUSTOMER SERVICE via 800#!! Read on....

I continuously have bad reps when i call customer service. They need training, they are rude, arrogant, and treat you like they are doing you a favor by taking your call.. Well, i am the customer,, if they didn't have my business, they wouldnt have a job...