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HomeElectronicsCellular Phone ServiceGeneral Reviews of Cingular Wireless Customer Service
General Reviews of Cingular Wireless Customer Service

General Reviews of Cingular Wireless Customer Service

Overall Rating: Product Rating: 1.5

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Showing 106-120 of 185 reviews Page 1 2 3 4 5 6 7 8 9 10 11 12 13 - View all   Previous   Next
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Product Rating:Product Rating: 1.0
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fed up w/ cingular?!

by akumax , Oct 21 '01
Pros: great plans, good promotions
Cons: horrible service, which prompted me to post this: http://www.petitiononline.com/Cingular/
if you've been receiving the same horrible service that i have, i think you should take a look at this..

http://www.petitiononline.com/Cingular/

i mean, dont get me wrong, Cingular does have good incentive (great phones) and...
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Product Rating:Product Rating: 1.0
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Overbooked network. Bad customer service.

by scott540i , Oct 19 '01
Pros: Nokia phone 8890 works great. Warranty coverage good. Network coverage not bad.
Cons: Busy signals. Callers call 10 times to reach me after 5pm. Inept customer service.
When I first started service in 2000, service was fine.
But since early 2001, the busy signals have increased
dramatically. My girlfriend had to call my phone 7 times
yesterday, and 10 times today just to get through to me.
Callers...
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Product Rating:Product Rating: 1.0
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Don't get Cingular!

by ragamuffus , Sep 07 '01
Pros: None.
Cons: Irresponsible and Rude Customer Service Reps.
A couple of months after I got my mobile plan, Pacbell changed to Cingular and their plans slightly changed as well. I called and asked to be upgraded to one of their new plans that allowed more free minutes. The representative said that I would be...
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Product Rating:Product Rating: 1.0
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Express Yourself....At a price!!!!

by kenpatm1 , Sep 05 '01
Pros: NONE.
Cons: No help to anyone at all.
Cingular is a good plan, as long as you don't have any problems and you don't need to change anything. If you never need to contact the service center and all you do is pay the Cingular bill, you won't have any problems at all.
But God help you if...
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Product Rating:Product Rating: 1.0
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The Worst Customer Service at Store Level

by married , Aug 27 '01
Pros: Actually had very good coverage.
Cons: King of Prussia, Pa. Store worst in customer service in my life!!!!!!
I have always been happy with the coverage of Cingular and even their predecessor. Their customer service at their stores is a whole different story.

Three months ago I noticed that my monthly plan was somewhat outdated and no longer...
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Product Rating:Product Rating: 1.0
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Cingular Wireless-Poor Service

by lisapepetampa , Aug 27 '01
Pros: There are no pros to Cingular Wireless as far as I am concerned
Cons: To many to list under 15 words
I am a former Bell South customer. I was not happy with their service, so when it came time to re-new my contract I declined. After it was taken over by Cingular, I decided to give them another try. I have only been with Cingular for 2 weeks, and I am...
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Product Rating:Product Rating: 1.0
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Poor customer service (not 7x24)

by mike96 , Aug 25 '01
Pros: Unlimited nights and weekends
Cons: Poor customer service (not available 7x24) Poor coverage in Manhattan (roaming on AT&T)
Cingular's service plans are good. My major complaint is that customer service is not available 7x24. If you have a problem on the weekends (Saturday starting at 5 PM), don't expect to get any help until Monday morning. So if you have problems with...
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Product Rating:Product Rating: 1.0
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Phones, Facts, and Fantasy's

by gobirds , Jul 21 '01
Pros: They're not a monopoly.
Cons: Customer service, billing, response time while trying to fix their mistakes, incompetent employees
It all started as a result of an honest effort to save some money. Who can fault me for that? My wife and I both had a phone. I wasn't using mine as much as I thought I would be. I did the math and figured I could save a good sum of cash if I broke...
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Product Rating:Product Rating: 2.0
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Cingularly Painful

by bceaglesfan , Jul 16 '01
Pros: Good signal coverage, inexpensive plan.
Cons: Customer service
Customer Service, part 1 –

We had to purchase the latest phone that we received. The cost was $41.00. The phone was shipped to us. It didn’t work.. I called Customer Service (CS) and asked for a new phone and a return authorization...
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Product Rating:Product Rating: 1.0
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Sneaky, Rude, and Not-So-Great Plans

by kmura , Jul 05 '01
Pros: Competitive Plans
Cons: Fine print Customer Service is horrible
I have a Cingular Wireless account which was activated January 2001. As part of a promotion, the sales associate informed me I would receive "1000 minutes a month, that rollover for the first 3 months." Wow, that's great...I would receive 1000 minutes...
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Product Rating:Product Rating: 5.0
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Cingular will save you $7395793.42

by jeremyf , Jul 05 '01
Pros: Just like someone giving you a check for $120 every month (sort of!)
Cons: Some "extra" charges, not complete coverage areas. :(
Cingular is by far the best wireless phone company, in my opinion. =(

This is a review of Cingular's national service and rates; once Epinions sets up a Cingular in Seattle category I'll tell you about Cingular where I live!

...
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Product Rating:Product Rating: 3.0
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Hello? Can You Hear Me????

by credo917 , Jul 03 '01
Pros: good calling plans, low prices
Cons: too many dead zones
I signed up with Cingular Last year. I got a free phone and a low fee plan. The plan gave me 250 on peak and 500 off peak and weekends. I also received: call waiting, caller ID, voice mail, no roaming fee (I'll only get charged if I go out of my calling...
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Product Rating:Product Rating: 1.0
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Keep Both Eyes on Your Bill.. AND on Your Used Minutes

by idlewriter , Jun 29 '01
Pros: No Roaming In My State of Residence
Cons: Billing error issues--if you can't prove it, don't bother calling, it's a waste of time
I have a major problem with Cingular Wireless' billing system. I can't say 100% what, if anything is wrong, however, right now I am forced to log each and every call. I have a plan with 900 minutes and unlimited incoming calls, I am being billed for up...
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Product Rating:Product Rating: 2.0
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:/ If You Are Calling Customer Service, Call Early!

by UCturboBoii , Jun 21 '01
Pros: Great website that allows you pay your bills online with no stamps.
Cons: Customer service will put you "on hold" for 20-70 minutes during afternoons!
"Pacific Bell has now become Cingular." We hear this a lot especially from TV. Cingular has the best rates, yet it has poor service. The internet service at www.Congular.com is easy to use. However, when the time comes to dial 611 or the toll free...
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Product Rating:Product Rating: 1.0
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Cingular is BAD

by nbooky , May 21 '01
Pros: Competitive plans, good TV advertising
Cons: Bad in reality - coverage, quality and especially customer service
Cingular Wireless has the most competitive plan around.
Especially the free unlimited nights and weekends option.
Other service providers like AT&T, Verizon and Sprint offer something similar but with a minute-limit (like $20 for 2000 off...
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Showing 106-120 of 185 reviews Page 1 2 3 4 5 6 7 8 9 10 11 12 13 - View all Previous   Next



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