General Reviews of Cingular Wireless Customer Service

Pros: The phone hasn't caught fire and exploded yet
Cons: Billing errors, lousy cust serv, spotty coverage even in large metro area

Started using the free long distance my phone plan came with and Cingular charged me for my long distance calls. I call their customer service, they adjust it off my bill, and the next month I'm charged for my long distance calls again. Have to repeat this process every month. I guess "free" has a different meaning to Cingular than to me. Their customer service people sound bored, disinterested, border on rudeness and don't think, just repeat what their screen says. I'm shopping for another provider.

Pros: Ok phones, spotty service
Cons: Lousy, absolutely uncaring and irresponsible customer service.

I've tried several others (Verizon, T-Mobile, Nextel) and Cingular is by far the worst. The phones are ok, the wireless service is spotty at best and the customer service must use prison labor. Time and time again, I get conflicting and erroneous answers from different reps. My account was "accidentally" terminated and then sent to collections because they lost my payment. The bank verified that the check cleared three weeks ago, yet since Cingular could not find it, my account and credit report suffered. One of my many woes with Cingular. Be very careful about switching to Cingular.

FYI, Verizon customer service has stood out. They went out of their way to communicate and help me resolve a billing issue, even after I left for Cingular. What a huge mistake that was.

Counting the days until my time is up...

Pros: Voice mail almost always works
Cons: Customer service is a joke

I thought that it was just bad luck at first that I got poor service when I called customer service. Well, it's the norm! The first time was after only 3 days with the company. I tried to report that I got an error message when I tried to use voice mail and I was told that I was "doing something wrong, because there is no outage in your area." Well they were wrong about the outage and I didn't get service back for 6 hours. This call took OVER 45 minutes. Today I received my first bill. $642.00 was the total and it was terribly wrong. I called the dreaded customer service number and the call lasted 1 hour and 48 minutes! Yes, I timed it and reminded them several times while we were on the phone that I would rather not have to spend all this time couldn't they just finish fixing it without me. I was told that if I hung up they would just go to the next customer and I would have to call another time to fix the bill.

Pros: Good call plan rates.
Cons: Poor selection of phones and customer service that is getting worse.

Cingular has good rates for their call plans but a poor selection of phones and customer service that is getting worse.

Pros: None
Cons: Poor reception Non-existent customer service Bad rate plans

This is the first time I have ever written an online review about any company. I have to make sure people know what Cingular is about though.

The WORST company EVER. I was AT&T customer for 5 years after the merger I had to switch to Cingular. After 5 months with Cingular I was fed up. I paid $150.00 to cancel my contract with Cingular and switched to T-Mobile. Cingular's customer service is unacceptable. All they care about is making money. They also have the worse reception ever (the bar has been lowered).Think 10 times before you sign a contract with them. I am very happy with T-Mobile. They have great reception and excellent customer service.