General Reviews of Cingular Wireless Customer Service

Pros: Inexpensive family plan, service usually works in East TN area
Cons: Poor customer service, dubious charges

About two months ago, I decided that I wanted a cell phone. My parents already had a family plan with cingular, and for ten bucks I could add a phone onto it and use their minutes which had been rolling over for the last year. This seemed to be the most ...

Pros: Nothing comes to mind
Cons: Bad reception, not many towers, horrible customer service, cheap phones, too many mistakes on everything

I am a fool for leaving Verizon wireless....Let me first start by saying I have a 2 year contact with Cingular, Thank God i'ts almost over. I have been with them a year and seven months and every month my bill is incorrect, I have to call and have them ...

Pros: Good Samsung phone available
Cons: Expensive, bad coverage, heavily taxed

I started my Cingular service in October 2002. I was attracted to Cingular because they offer a very nice Samsung phone, the N625 - it's very small and silver. I opted for the 300 anytime 1000 nights and weekends Preferred Nation program. I found out...

Pros: Low hold times, Friendly service, Ability to solve all of your issues!
Cons: I haven't found any yet!

Cingular customer service has been wonderful to me! I am a new customer and have had to call with questions about 5 times! Hold Time: I never held more than 3-5 minutes. Demeanor of representatives: I had 5 different representatives and each one ...

Pros: I haven't had any yet.
Cons: Completely incompetent.

I had T-Mobile for 3 years and had never had to call customer service, so I may be spoiled. Around September, I noticed that I didn't have coverage near my house. I had to drive about 6-7 miles to the highway in order to get any service, so I decided ...

Pros: Decent coverage in my area.
Cons: CUSTOMER SERVICE BITES HARD!

First off, I feel so supported now that I see other opinions about Cingular. I've been so enraged over the last two weeks with, guess what? Yes, CUSTOMER SERVICE! Maybe we should call it phone rage service, or stress elevation service, but definitely...

Pros: Customer service reps were nice.
Cons: Reps are trapped in a mismanaged service system, where upper management is overwhelmed and underpowered.

You'd think that if this sort of consumer outrage is present, Cingular would be BENDING OVER BACKWARDS to get their customer service right. Unfortunately, it's still the customers that are performing the 'action.' I just cancelled my switch to ...

Pros: National network
Cons: Poor local service in my area (Virginia).

I was a happy Suncom user for about 5 years. Then Cingular bought AT&T/Suncom, and I knew things weren't good when they had to hire armed security guards in their retail outlets to help them through the transition. Finally, long ago having served my ...

Pros: We received good service until the outrageous overage
Cons: Cingular did not care that this outrageous overage was caused by a minor child.

We were Cingular Wireless customers for many years. We have always had extremely good credit rating and have paid our bills promptly. We were never prone to going over our plan's minutes. My husband and I gave our teenage son a Cingular cell phone ...

Pros: decent service
Cons: horrible 800# customer service

I became a Cingular wireless customer three years ago. I've never had any complaints until now. My s ...

Pros: The service works.
Cons: Customer service is rude and incompetent, and likes to bait and switch.

I have a Cingular phone on a system that they are obsoleting. They sent me a text message to call them about replacing it. I called and had a long conversation about my options, which included keeping my number and getting a new phone for $39.95 with a ...

Pros: Good Coverage, Decent Plans
Cons: Customer Service average at best

I've been a Cingular customer since April 2001 and have no real complaints about their service. Cov ...

Pros: There is none.
Cons: Horrible

I was on the phone with Cingular for 2 hours and 45 minutes today. Being an AT&T customer I was forced into Cingular. You don't automatically because a Cingular customer. No, but you are treated like an ugly stepchild until you MIGRATE over to ...

Pros: I talk free to my husband and son because we're on the same plan--whoopee
Cons: The worst, most unaccommodating, obnoxious customer service on earth

My son's Motorola phone screen was damaged. Someone in the Cingular Warranty Dept. surveyed us over the phone, and surmised that the damage was under warranty. They told me they would send me another phone, but I had to remove the battery and sim card ...

Pros: Cheap
Cons: Customer service is a nightmare

Let me first say that this has been the singular most frustrating, ridiculous customer service experience I have ever had.

My story: I was tasked with purchasing a pre-paid cell phone for the company where I work. I researched all the...