General Reviews of Cingular Wireless Customer Service

Pros: Fine if you don't need any customer service.
Cons: Still charge you when they can't deliver!

My experience with Cingular Wireless has been extremely disappointing. In March 2003 my company relocated me from Overland Park, KS to Bellevue, WA. Due to differing technologies I was told that I could not simply transfer my current phone to Bellevue;...

Pros: good calling plans, low prices
Cons: too many dead zones

I signed up with Cingular Last year. I got a free phone and a low fee plan. The plan gave me 250 on peak and 500 off peak and weekends. I also received: call waiting, caller ID, voice mail, no roaming fee (I'll only get charged if I go out of my calling...

Pros: Fairly decent coverage
Cons: Customer service is unbelievably inconsistent

Whatever you do, stay as far away from Cingular as you can. I have given these absolutely worthless tech support staffers and customer service reps a dozen chances -- all for naught. I've spent countless hours on the phone with them, being nice the...

Pros: Inexpensive, good area coverage
Cons: Customer Service and Tech Support are both lousy

I had my phone for about 6 months of a 2 year contract when suddenly it began losing calls. For a month now, I haven't been able to reliably place or receive calls. For every call I successfully place or receive, about 2-3 of them don't go through. I'v ...

Pros: None now!
Cons: No 24-Hr Cust Serv, rude representatives, no service where we were told we would have!

Sept 18, 04 Since the review I wrote before about Cingular Wireless, I have completely changed my mind about them. Their customer service department treats customers extremely rude and they are unwilling to help. They lie about the areas they ...

Pros: NONE! Cingular SUCKS!
Cons: Incompetent, RUDE customer service agents BAD coverage areas, dropped calls, etc.

I have NEVER, and I mean NEVER been so angry about the way a company has treated me. Cingular is absolutely the WORST company over all that I have ever dealt with! I am not exaggerating one bit. The customer service reps. are RUDE, and don't explain...

Pros: Wonderful for city dwellers. Friendly customer service, affordable.
Cons: Bad reception in rural areas, customer service not all that knowledgeable.

Some time ago, I wrote the original version of this review and blindly praised Cingular as pretty much the greatest cellular phone company in the history of the universe. Well, let's just say that now that I'm older, wiser, and better at writing ...

Pros: They're not a monopoly.
Cons: Customer service, billing, response time while trying to fix their mistakes, incompetent employees

It all started as a result of an honest effort to save some money. Who can fault me for that? My wife and I both had a phone. I wasn't using mine as much as I thought I would be. I did the math and figured I could save a good sum of cash if I broke...

Pros: Actually had very good coverage.
Cons: King of Prussia, Pa. Store worst in customer service in my life!!!!!!

I have always been happy with the coverage of Cingular and even their predecessor. Their customer service at their stores is a whole different story.

Three months ago I noticed that my monthly plan was somewhat outdated and no longer...

Pros: good on-site customer service
Cons: inaccurate portrayal of coverage area

For two years, I have been fairly happy with Cingular under their "regional" coverage plan. When my phone was damaged a few months ago, I went to their store to purchase a new phone and to sign up for a new 2-year plan. I was excited to start taking...

Pros: Decent rate plans, cool phone covers.
Cons: Horrendous customer service, calls are constantly dropped.

After working as a contract employee for Cingular and working with members of the upper management team, I convinced my husband to drop his beloved AT&T and go with Cingular. BIG MISTAKE. We went with the family talk plan so that we would have...

Pros: Rollover unused mins.
Cons: Takes about 7 10 sec. to connect a call and customer service is not 24-7

Cingular is an all around good mobile provider. In the past I have had AT&T, Cricket and they were no good! I find with my Cingular phone I could compose my own ring tone because I have the Nokia 3395 and it provides service entirely to both North and...

Pros: NONE AT ALL!!!
Cons: My experience with the whole company is just awful!!

After talking with several different Cellular companies we decided to sign up with Cingular because of the low cost for two phones and the promise that we would have service in the areas we had specified.
After using the phones for a few weeks, we...

Pros: nothing that I have found
Cons: BAD customer service

I was at a Cingular Wireless kiosk in the Sea-Tac mall today in Federal Way, WA. There were 3 workers there.
Basically I had already researched plans and walked right up to them and told them exactly what I wanted. Perfect for salespeople. No work...

Pros: nothing
Cons: everything

I just switch from T-Mobile (see my review about them) to cingular, cause I was said by 2 cingular wireless stores (not resellers but their own stores) that although now its the same service as T-mobile they will have 22 new towers in a week. Also I was...