General Reviews of Cingular Wireless Customer Service

Pros: the plan service I chose is good
Cons: terrible customer service,very rude

I switched from verizon to cingular because at the time I thought it would be better but I did not consider everything else the plan was better at the time,but now I realize customer service sucks,and if you try to cancel before 6 months you will be...

Pros: Coverage is fine.
Cons: Customer service is unbelievably poor, and the company is not trustworthy.

After having bad experiences with Cingular's customer service the first time around, I decided to give them another try because they had good rates. Since a couple of years had passed, I thought maybe they had improved. BIG MISTAKE! I normally don't ...

Pros: none
Cons: I cant pay my bill online???

I was a CellularOne customer for about a year, but just got shifted to Cingular when they absorbed CellOne. Although my rate plan is the same and I see no difference in the quality of the calls I was shocked when I went to pay my first bill. On their...

Pros: None
Cons: The whole company, it's infrastructure, and all the values and ethics they pretend to uphold.

Cingular in the first place gets some of the worst reception in this major, metropolitan city. On top of that since Pacbell became Cingular their computers have been screwy. For 5 STRAIGHT MONTHS they were unable to put the cell phone bill on my credit...

Pros: Calling plans are reasonable
Cons: Service is slow, billing is rude

I have used them twice the first time during my pregnancy because I was high risk and need to reach my dh and I traveled to see family two states away. The second time was because again we were going to be traveling and wanted the feeling of security....

Pros: Not much.. Plans fairly reasonable
Cons: Terrible,terrible rude,arrogant,ignorant customer service

Ordered a couple Nokia phones. Had checked all deals on various websites and had salesman match best deal before i would commit. $50.00 rebates were offered with each phone. Asked salesman about this. YES,he would include the rebate slips with...

Pros: great plans, good promotions
Cons: horrible service, which prompted me to post this: http://www.petitiononline.com/Cingular/

if you've been receiving the same horrible service that i have, i think you should take a look at this..

http://www.petitiononline.com/Cingular/

i mean, dont get me wrong, Cingular does have good incentive (great phones) and...

Pros: coverage
Cons: false rings

i have had this service for almost a year now and started getting false rings. i contacted customer service several times and could not come up with a fix for the problem except to change numbers. did not want to do that so i just don't answer any calls...

Pros: i can not possibly think of one.
Cons: everything. run far far away!

their customer support is uninformed, ill qualified, and generally useless. i cancelled my cellphone with them after being trapped in my two year contract. the whole two years were filled with terrible service, crappy phones, and an internet website tha ...

Pros: Cheap, seemingly convenient plans.
Cons: Reception, customer service, defective phones, you name it, it's a problem.

I have had this service since May of this year (2003.) The offered great prices and a seemingly great plan. It all went download fairly quickly. Two days after I started my service my phone started to freeze. Also, if I spent more than 5 minutes on a ...

Pros: Nice looking phone
Cons: Nice looking phone doesn't work Customer Service does not exist

Cingular must have a very special school they send their employees to. I believe this because NOBODY could naturally be as rude, condesending and arrogant as these people. I switched to Cingular because of their (at the time) unique plans. I would be...

Pros: Cheap
Cons: Terrible customer service, low quality phones, awful wireless telecommunications

The following is a letter I wrote to every significant person at Cingular: Stanley T. Sigman, President and Chief Executive Officer, I am writing to inform you of my extreme dissatisfaction with my Cingular Wireless service. I contacted your ...

Pros: Coverage
Cons: Customer Service and lack of knlowledge,

I have been a happy and loyal customer since 1999 back when it was Bellsouth DCS.. heres the catch I recently had my phone upgraded ok and my number changed. When my bill came out I noticed bogus "roaming" charges that I did not call or make. I called...

Pros: Good Signal
Cons: The worst customer service I have ever dealt with!

Yes...What do you have to say?...Cingular's new slogan. There is only one problem...they won't listen!! Over 6 months ago I discontinued my service on a phone with service provided by Cingular (formerly BellSouth Mobility DCS). When I originally...

Pros: Decent phone choice
Cons: Everything else

I have been fighting with Cingular for FOUR MONTHS to get a damaged phone replaced through their insurance plan. They will only give you a refurbished phone, and for some models, they NEVER have them in stock. Their agents will lie to you to get you...