General Reviews of Cingular Wireless Customer Service

Pros: good minutes.
Cons: terrible customer service. constant run around.

They had a restructure of their accounts. It's been a big hassle because nobody knows what is going on. You send your bill in and it doesn't get posted for greater than 30 days.Then they bill you double the following month. They also state on there bill...

Pros: free nights and weekends
Cons: Customer service...roam charges...phone selection

My problem with Cingular...I made a payment online...for 50 bucks...So I travel to Maine and go to use my debit card..It comes back denied...I call my bank and they tell me Cingular wireless charged my 700 bucks!! They charged me 14 the payment i put in....

Pros: none
Cons: poor service, spotty coverage

Here I am stuck with Cingular. I tried all of them before an finally was atracted by low price on V^) at Staples with Cingular service "National" Plan (they since DECREASED the number of minutes), "FREE" roaming (???) and all that stuff.

V^)...

Pros: Absolutely none whatsoever !!!!!!
Cons: Every possible one you can think of and more !!!!!!

Without a doubt, Cingular Wireless, which is now the largest cellular phone service provider in the U.S., is among the worst, if not the worst company in the business anywhere. They cannot, or perhaps will not make their system work with a phone ...

Pros: After the last few days, I'm too disgusted to think of any.
Cons: Unethical business practices, incompetent customer service, poor cellular service.

This is the worst cellular provider I've ever had the misfortune to deal with. Their customer service is nonexistent. Dropped calls are frequent. And when buying a phone recently, I was not sent the complete order. Their response... we don't have to, ...

Pros: Honestly, I can't think of any!
Cons: BEWARE! Very high price for the 30-day "trial" period! Customer Service is the worst!

I decided to try out Cingular's mobile service and purchased their top of the line phone (according to them). They said I had 30 days to try it out (I had concerns with their coverage area). Used the phone for 19 days and had extremely limited reception ...

Pros: Clarity, ease of use
Cons: Some waiting for customer service

As a 50+ citizen getting my own cell phone for the first time, I walked into a Cingular store in 2001 and bought a plan with the cheapest phone, an Ericsson A1228d. Store staff were very helpful. The phone is plain and a bit heavy, but seems...

Pros: Decent Rate/phone plans
Cons: Voicemail System is the worst!!

I was misinformed by a sales rep. when I first purchased the service. He told me that I had world wide coverage but when I was on vacation, my phone would not work, so I had to call and tell them to switch my plan to what it was suppose to be in the...

Pros: Inexpensive service, worked well within area.
Cons: Worst customer service. Conflicting answers.

Purchased service and was told included Long Distance. Later received additional costs for calling long distance. Told was not included with my package after 3 other customer service people told me it was included. Asked to switch over to pre-paid usage....

Pros: none
Cons: horrible customer service

i have not been able to use my phone properly. when i make a call or receive one, i can hear the ot ...

Pros: Some Reps seem like they mean well, but dont have the authority to do anything.
Cons: Everything. Why is this company so divided?

I have had an awful experience with Cingular. I'll paste my Correspondence with them thus far. *All times are CST unless otherwise noted. 11/18/2004-Greg Greg spoke a Customer Service Representative in regards to signing another 2 year ...

Pros: Good Reception, clear service
Cons: Poor billing error resolution, poor customer service, lack of urgency

I understand that Cingular prefers customers to call the call center for problem resolution, but m ...

Pros: Good selection of cool phones
Cons: Just about everything else

5 months later, still no rebate check for the $250 phone that we purchased. Have spent multiple hour ...

Pros: Cheap plan, decent amount of minutes. CAn roam on ATT for free. Good signal coverage.
Cons: signal not so great in some areas.

I've been with Cingular for almost a year, and just renewed my contract. I actually own 2 phones through Cingular, one for me and the other for my wife.

My wife's plan is great. 350 minutes+unlimited nights/weekends+free long distance for...

Pros: Cool features, nice trendy phones, text messaging, voice mail, call waiting, email.
Cons: Coverage areas

Should be called Less Bars in more places! IT is HORRIBLE! I have had the prepaid service for over 2 years and while it is great in the majority of my home state of NC...once I cross the border no service, not even one bar, nothing, nada, not even ...